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Problems with GOV

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  • Problems with GOV

    Does anyone else have problems with the GOV's customer service? When I do finally get a hold of them they never follow through. They say they will do something and get back to me and I never hear from them. I'm really thinking it's easier to go with one of the other registeries. Is this normal for them?

  • #2
    This is the reason I don't have my stallion approved with them.


    • #3
      Respectfully, I must absolutely disagree. In my personal experience I have found their organization to be extremely helpful and super supportive. Holly Simensen the director of the NA chapter of the Oldenburg Verband has been very helpful to me, supplying me with invaluable breeding advice over the years. She truly cares about American breeders and invests herself whole heartedly in their breeding programs.
      As a stallion owner I work with a number of different registries and find that they all can become extremely busy at this time of year, preparing for inspections, etc. I always am able to get intouch with someone in the office in West Palm Beach, if I call during business hours. My clients and mare owners never seem to have difficulty getting intouch with the Oldenburg Verband either. I have seen first hand how much time and dedication goes into organizing the summer inspection tours here in America.
      I am very grateful to have experts like the officials at the Oldenburg Verband available to me as a member. I value the knowledge that they have to offer. Holly recently went to Hamburg, Germany to watch my stallion Starlight be worked by his trainer/rider Karin Rehbein and I thought her input was very important. I love attending the shows/functions/auctions in Vechta, Germany and I always learn so much when I am there.
      I am a very pleased and proud member of this organization!
      Warm Regards,
      Rick Rockefeller-Silvia
      Dream Street Stallions Inc.
      'It Begins With a Dream'
      Wellington, Florida


      • #4
        I too have had very good experiences with GOV. Holly has been very helpful and gone out of her way in the past to help me.

        I too think this is just a very busy time of year.
        Chris Misita
        www.hiddenvalleyfarms.net Home of Bravo and Warrick!
        To dare; progress comes at this price. All sublime conquests are, more or less, the rewards of daring.
        Victor Hugo


        • #5
          I am using GOV for the first time this year. I have found their customer service to be a little inconsistent. Sometimes I get a response right away, sometimes I get no response at all. I think that they are really busy, especially this time of year, so sometimes you have to call a few times to remind them of what you need. Once I did get Holly in person on the phone, I found her to be extremely helpful and was able to answer all of my questions right away.


          • #6
            As an outsider (I have Hanoverians and Dutch), it appears to me that Holly works tirelessly for the registry. All the registries are really busy right now. Did you phone or email GOV? Try phoning if you emailed, or vice versa.
            Roseknoll Sporthorses


            • #7
              I've had nothing but good experiances with GOV. They have worked with me an a complicated registration issue with one of my broodmares, and have been extraordinarily helpful anytime I've asked any question. I feel like the customer service is much more consistent than with OLD/NA.
              Making Your Ambitions a Reality at Secret Ambition Stables.
              Quality Welsh Ponies and Welsh Crosses bred for sport
              Facebook Page.
              Section A and Section B Welsh Ponies at stud


              • #8
                I was going to take a pony mare to GOV inspections this year -- but I have not gotten her in foal yet so I am waiting until next year.

                I had some questions so I contacted the office several times. This would have been my first year using the GOV and everytime I called the phone was answered. Everytime I emailed I got a quick response. I think that there is only one person who is in the office and she appears to be doing a good job from my experience.
                Richard, Approved Black KWPN Stallion
                and Facebook page
                Oh Kaptain Underpants SFS, Approved BRp pony stallion
                Website and Facebook page


                • #9
                  Glad to hear the positive responses here. This is an issue that the Verband is VERY concerned with and has been working on. Holly does put in incredible hours and tries her best, but needs more help.

                  It is being worked on.
                  Last edited by Oldenburghorseweb; Jul. 8, 2009, 01:06 PM. Reason: To much chaos


                  • #10
                    By the way, the 2009 inspection schedule is complete! Do keep checking back to make sure there are not any last minute changes due to emergencies, etc.


                    Please fill out all of the necessary online forms, and make sure to complete EVERY box on the forms. We cannot process incomplete forms so don't assume that we have the information and leave it blank. The person processing the documents for us right now does not have that information and cannot take the time to research it.

                    Thanks and hope to see you all in either Maryland or Solvang for the Show and MPT!!


                    • #11
                      Originally posted by avadog View Post
                      Does anyone else have problems with the GOV's customer service? When I do finally get a hold of them they never follow through. They say they will do something and get back to me and I never hear from them. I'm really thinking it's easier to go with one of the other registeries. Is this normal for them?
                      Email Katrin Burger in the office in Germany and explain the issue. She is very fluent in English.


                      • #12
                        Well I do not think IRS issues/status will be solved here and I do not think that was the OP's idea. I think most people that know Holly think she is amazing in doing what she does for the registry as a one person show! I hear from some of my clients similar things, like it is hard to connect but once or if they do they are ussually pleased to receive the information needed. She is at capacity and even though there are some great volunteers it would be nice if the Verband let her hire somebody to help in the office. A competent person can easily be found in the US, it is just expensive to hire personel. Continuation and promptness of service would improve as Holly obviously can not be everywhere at once.(although she almost is. What if something where to happen to her???)
                        www.rainbowequus.com Home of stallions that actually produced champion hunter, jumper and dressage offspring and now also champion eventers


                        • Original Poster

                          Honestly I could care less about their tax filing. If you have some agenda go somewhere else off this thread it's just weird that you would bring it up.

                          That makes sense about the lack of help in the office. I hope they hire someone to help Holly, she sounds over worked.


                          • #14
                            Originally posted by avadog View Post
                            Does anyone else have problems with the GOV's customer service? When I do finally get a hold of them they never follow through. They say they will do something and get back to me and I never hear from them. I'm really thinking it's easier to go with one of the other registeries. Is this normal for them?
                            Avadog - all the registries have times when they are more busy than others. Holly is operating the Florida office alone these days plus doing inspections so some times are better than other for reaching her. If you're having problems, by all means go directly to the German office. They DO want your participation.

                            Originally posted by ise@ssl View Post
                            To the moderator - this really is a serious topic under this Forum. If some registries are not property incorporated it can have a significant impact on a breeder and their horses if the corporation faces significant financial issues. Most breeders rely on the various registries to provide registration papers, parentage verification and inspections, etc. Their data is invaluable.
                            W@W - not to dispute how valuable this information may be ... it is quite a stretch from a customer service question to taxes and homeland security ... looks/sounds like a witch hunt. Perhaps a new thread is in order and not hijack this one?
                            Jan Marquardt
                            Walkabout Station - www.walkaboutstation.com


                            • #15
                              We spun off the questions about various breed registries' tax filing status to its own thread: http://www.chronicleforums.com/Forum...d.php?t=213271

                              Mod 1


                              • #16
                                Thanks, moderator!!! Yikes!!

                                My experience with the GOV here in the US (and abroad) has been nothing but positive and they have gone far beyond the norm to help in any way possible. Yes, I've sometimes had to call a few times to reach her, but Holly is exceptionally generous with her time, advice and experience. She's inordinately overworked and must travel a lot between the two countries (and throughout this country during the inspection tours) in order to do her job. Volunteers would be welcomed, I'm sure - (although I am in no way authorized to say that).


                                • #17
                                  I agree with Forte - I have also experience inconsistency with communication with the GOV. I almost never get an e-mail response, and even if I call, if I don't speak with someone, I rarely leave a message, because I won't get a call back. I have had the best luck when I call just after lunch (Florida time), when there is usually someone there. But I never leave a message - I just call back.

                                  That said, Holly is very helpful and knowledgable, if you can get her on the phone.

                                  A thought - perhaps people in the US, and in particular, Florida, have fewer issues with communication? Forte and I are calling from the west coast in Canada and have had issues. Dunno...
                                  Designer Sport Ponies...never go out of style!
                                  **Breeding quality riding ponies for dressage and sport**
                                  www.designersportponies.com - UNDER CONSTRUCTION


                                  • #18
                                    I have also had very positive experiences with the GOV and Holly has always been SO helpful going above and beyond many times. I could also care less about their tax filings and am sure they are doing everything correctly!
                                    Cabalito https://www.facebook.com/CabalitoStallion
                                    Telynau Falcon (Section A Welsh stallion)


                                    • #19
                                      Originally posted by Whitehedge Farm View Post
                                      I have also had very positive experiences with the GOV and Holly has always been SO helpful going above and beyond many times. I could also care less about their tax filings and am sure they are doing everything correctly!
                                      Exactly. She has even called me back from Germany in order to answer questions.
                                      Oldenburg foals and young prospects
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                                      • #20
                                        Holly is very knowledgeable and generous with her time when you can get a hold of her; however, she's only one person and unfortunately that leaves much to be desired when you want a quick response or prompt follow up.

                                        Keeping in mind that this is inspection time when Holly travels even more than normal, I would suggest that you email her your question(s) and if you don't get a response, forward a copy to Germany stating you haven't gotten a response. They are aware that there are issues since they haven't been able to get someone full time to help Holly and perhaps they can answer your question.

                                        Also, there are several members of the COTH BB that are very well versed in GOV's operations and also generous with their time ... post your question, I'm sure you'll get a response or they'll know where to direct you.
                                        Jan Marquardt
                                        Walkabout Station - www.walkaboutstation.com