• Welcome to the Chronicle Forums.
    Please complete your profile. The forums and the rest of www.chronofhorse.com has single sign-in, so your log in information for one will automatically work for the other. Disclaimer: The opinions expressed here are the views of the individual and do not necessarily reflect the views and opinions of The Chronicle of the Horse.

Announcement

Collapse

Forum rules and no-advertising policy

As a participant on this forum, it is your responsibility to know and follow our rules. Please read this message in its entirety.

Board Rules

1. You’re responsible for what you say.
As outlined in Section 230 of the Communications Decency Act, The Chronicle of the Horse and its affiliates, as well Jelsoft Enterprises Ltd., the developers of vBulletin, are not legally responsible for statements made in the Forums.

This is a public forum viewed by a wide spectrum of people, so please be mindful of what you say and who might be reading it—details of personal disputes may be better handled privately. While posters are legally responsible for their statements, the moderators may in their discretion remove or edit posts, though are not legally obligated to do so, regardless of content.

Users have the ability to modify or delete their own messages after posting. Moderators generally will not delete posts, threads or accounts unless they have been alerted and have determined that a post, thread or user has violated the Forums’ policies. Moderators do not regularly independently monitor the Forums for such violations.

Profanity, outright vulgarity, blatant personal insults or otherwise inappropriate statements will not be tolerated and will be dealt with at the discretion of the moderators.

Users may provide their positive or negative experiences with or opinions of companies, products, individuals, etc.; however, accounts involving allegations of criminal behavior against named individuals or companies MUST be first-hand accounts and may NOT be made anonymously.

If a situation has been reported upon by a reputable news source or addressed by law enforcement or the legal system it is open for discussion, but if an individual wants to make their own claims of criminal behavior against a named party in the course of that discussion, they too must identify themselves by first and last name and the account must be first-person.

Criminal allegations that do not satisfy these requirements, when brought to our attention, may be removed pending satisfaction of these criteria, and we reserve the right to err on the side of caution when making these determinations.

Credible threats of suicide will be reported to the police along with identifying user information at our disposal, in addition to referring the user to suicide helpline resources such as 1-800-SUICIDE or 1-800-273-TALK.

2. Conversations in horse-related forums should be horse-related.
The forums are a wonderful source of information and support for members of the horse community. While it’s understandably tempting to share information or search for input on other topics upon which members might have a similar level of knowledge, members must maintain the focus on horses.

3. Keep conversations productive, on topic and civil.
Discussion and disagreement are inevitable and encouraged; personal insults, diatribes and sniping comments are unproductive and unacceptable. Whether a subject is light-hearted or serious, keep posts focused on the current topic and of general interest to other participants of that thread. Utilize the private message feature or personal email where appropriate to address side topics or personal issues not related to the topic at large.

4. No advertising in the discussion forums.
Posts in the discussion forums directly or indirectly advertising horses, jobs, items or services for sale or wanted will be removed at the discretion of the moderators. Use of the private messaging feature or email addresses obtained through users’ profiles for unsolicited advertising is not permitted.

Company representatives may participate in discussions and answer questions about their products or services, or suggest their products on recent threads if they fulfill the criteria of a query. False "testimonials" provided by company affiliates posing as general consumers are not appropriate, and self-promotion of sales, ad campaigns, etc. through the discussion forums is not allowed.

Paid advertising is available on our classifieds site and through the purchase of banner ads. The tightly monitored Giveaways forum permits free listings of genuinely free horses and items available or wanted (on a limited basis). Items offered for trade are not allowed.

Advertising Policy Specifics
When in doubt of whether something you want to post constitutes advertising, please contact a moderator privately in advance for further clarification. Refer to the following points for general guidelines:

Horses – Only general discussion about the buying, leasing, selling and pricing of horses is permitted. If the post contains, or links to, the type of specific information typically found in a sales or wanted ad, and it’s related to a horse for sale, regardless of who’s selling it, it doesn’t belong in the discussion forums.

Stallions – Board members may ask for suggestions on breeding stallion recommendations. Stallion owners may reply to such queries by suggesting their own stallions, only if their horse fits the specific criteria of the original poster. Excessive promotion of a stallion by its owner or related parties is not permitted and will be addressed at the discretion of the moderators.

Services – Members may use the forums to ask for general recommendations of trainers, barns, shippers, farriers, etc., and other members may answer those requests by suggesting themselves or their company, if their services fulfill the specific criteria of the original post. Members may not solicit other members for business if it is not in response to a direct, genuine query.

Products – While members may ask for general opinions and suggestions on equipment, trailers, trucks, etc., they may not list the specific attributes for which they are in the market, as such posts serve as wanted ads.

Event Announcements – Members may post one notification of an upcoming event that may be of interest to fellow members, if the original poster does not benefit financially from the event. Such threads may not be “bumped” excessively. Premium members may post their own notices in the Event Announcements forum.

Charities/Rescues – Announcements for charitable or fundraising events can only be made for 501(c)(3) tax-exempt organizations. Special exceptions may be made, at the moderators’ discretion and direction, for board-related events or fundraising activities in extraordinary circumstances.

Occasional posts regarding horses available for adoption through IRS-registered horse rescue or placement programs are permitted in the appropriate forums, but these threads may be limited at the discretion of the moderators. Individuals may not advertise or make announcements for horses in need of rescue, placement or adoption unless the horse is available through a recognized rescue or placement agency or government-run entity or the thread fits the criteria for and is located in the Giveaways forum.

5. Do not post copyrighted photographs unless you have purchased that photo and have permission to do so.

6. Respect other members.
As members are often passionate about their beliefs and intentions can easily be misinterpreted in this type of environment, try to explore or resolve the inevitable disagreements that arise in the course of threads calmly and rationally.

If you see a post that you feel violates the rules of the board, please click the “alert” button (exclamation point inside of a triangle) in the bottom left corner of the post, which will alert ONLY the moderators to the post in question. They will then take whatever action, or no action, as deemed appropriate for the situation at their discretion. Do not air grievances regarding other posters or the moderators in the discussion forums.

Please be advised that adding another user to your “Ignore” list via your User Control Panel can be a useful tactic, which blocks posts and private messages by members whose commentary you’d rather avoid reading.

7. We have the right to reproduce statements made in the forums.
The Chronicle of the Horse may copy, quote, link to or otherwise reproduce posts, or portions of posts, in print or online for advertising or editorial purposes, if attributed to their original authors, and by posting in this forum, you hereby grant to The Chronicle of the Horse a perpetual, non-exclusive license under copyright and other rights, to do so.

8. We reserve the right to enforce and amend the rules.
The moderators may delete, edit, move or close any post or thread at any time, or refrain from doing any of the foregoing, in their discretion, and may suspend or revoke a user’s membership privileges at any time to maintain adherence to the rules and the general spirit of the forum. These rules may be amended at any time to address the current needs of the board.

Please see our full Terms of Service and Privacy Policy for more information.

Thanks for being a part of the COTH forums!

(Revised 5/9/18)
See more
See less

Anyone else having issues with Smartpak?

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Had "in stock" issues late last year when they did their Piper Breeches sale. Received one pair, got a refund for the other since they ran out of stock. Mind you, the shipping was also super delayed. Put in an order for a pair of their tights yesterday, thinking at least I should get them sometime next week before my lesson. Got them today, one day after ordering! This is how it used to be; shipping in two days or less. I'm keeping my fingers crossed that they are on a better path for the new year, but not relying on them for anything yet.

    Comment


    • I know many have been having issues with them, and that it seems to be lingering past their east coast inventory issue back in November. I have to say though, I've had three orders from them since early December and every single one of them was fulfilled in a timely manner, and even arrived early in some cases.

      My last order wasn't supposed to arrive til early January and came before Christmas. That was amazing.

      Third order is being delivered and should arrive today.
      "I am but a passenger on this ship"
      -- Stendal (epitaph)

      Comment


      • Email today from Leslee saying that a blanket I ordered in November... that has had NO communication from them since, isn't in stock. If I hadn't followed up, if I hadn't asked, how long would this have gone on. At this point I am just trying to close out my last transactions with them that were still open: get final items refunded (sent back a month ago) and get this blanket straightened out.

        I do not foresee ever wanting to order from them again.

        Comment


        • I got a reply back from Smartpak and was offered a different product as a free replacement to the item they were not able to fulfill. I do really appreciate their offer, and hopefully based on the comments here and Facebook and whatnot maybe there really is an end to this whole mess and they're getting it straightened out.

          Although I do really have to wonder just how much this whole thing has actually cost them.

          Comment


          • I ordered two clearance saddle pads on December 27th. I got them on January 10.
            http://weanieeventer.blogspot.com/

            Comment


            • And now the order I placed on the 7th is marked "Delayed"....
              "Argue for your limitations and you get to keep them."
              -Richard S. Bach

              Comment


              • I'm pleasantly surprised with my recent order! I hadn't ordered in months due to these issues, but I placed an order on Tuesday and it out for delivery today. It did take about 24 hours for the tracking info to appear. The order was two different halters from the winter clearance sale, FWIW.
                Building and Managing the Small Horse Farm: http://thesmallhorsefarm.blogspot.com

                Comment


                • I work in warehouse ops and I totally feel for them. Let this be a lesson to all businesses everywhere - skimping on your operation will get you nowhere. That said, I’m also not ordering from them again, unless it’s something I don’t need and am getting a great deal on, until this is resolved. Which is a bummer, bc I’ve always loved me some Smartpak.

                  Comment


                  • I forgot about this thread and ordered three things on Tuesday. Third was because I was about 5 cents short of the free shipping. My order confirmation told me to expect delivery today. Today I got an email with a tracking number for Thing 1 and Thing 3, with the disclaimer that it might take 24 hours to track anything. No word on Thing 2 (winter gloves), which was the one I was most looking forward to.

                    Comment


                    • Originally posted by halla View Post
                      I forgot about this thread and ordered three things on Tuesday. Third was because I was about 5 cents short of the free shipping. My order confirmation told me to expect delivery today. Today I got an email with a tracking number for Thing 1 and Thing 3, with the disclaimer that it might take 24 hours to track anything. No word on Thing 2 (winter gloves), which was the one I was most looking forward to.
                      With the order I placed on the 27th I ordered three things. I got the wormer the first week, the vet wrap the second week, and the saddle pads the third week.
                      http://weanieeventer.blogspot.com/

                      Comment


                      • I have gotten my orders without delay the last couple of months but 2 strange things have happened:

                        1) when I opened the box of my gelding’s smartpaks I had the paperwork for 3 other horses (with my horse’s supps), including owners names/addresses... I did let their customer service know and I shredded them.

                        2) the delivery notifications have been 1+ day late with the wrong date it was delivered.. “your order has arrived xx (today’s date)”.... nope it arrived yesterday (or day before) but thanks... lol
                        My blog: Change of Pace - Retraining a standardbred via dressage

                        Comment


                        • Ugh. I want to order something from them but it's a helmet and I obviously can't go without. I'm afraid to risk it now.

                          Comment


                          • Originally posted by staceymc View Post
                            As a person who works in IT for a living, this is beyond embarrassing. Not sure if Smartpak hired outside consultants to implement or tried to keep it in house. But whomever was responsible for this fiasco should be fired. No new software implementation goes 100% smoothly, but this has basically been a complete disaster. And they're also recovering very slowly and poorly. Should be a case study for what NOT to do.
                            I used to manage a music store and we had a contract with the Evil Empire (cough, cough M & A/Guitar Center) for our band and orchestra rental intruments. Some genius there decided to replace the entire database and web portal about a week before the end of school - when, you guessed it, 1000s of instruments were being returned by their renters. The system crashed. The delivery driver told me that the warehouse was full of instruments stacked 5 deep in front of the shelves and he codn't get to the items ON the shelves. They had to hire a bunch of temps to process the returns by phone (greedy bastards had eyed this system as a way of getting rid of the call center associates) It wasn't solved for Back to School. It still wasn't totally solved when I left in December.

                            Of course, no one got fired except for maybe some poor database engineer grunt.



                            Comment


                            • Well, one successful order! My magnesium was ordered on the barn buddies system. Tracking info received promptly and delivered as scheduled/promised.

                              Comment


                              • I just had a nice chat with Emily who is resolving an issue I had with an order.

                                I decided to take a flyer on a sale bridle. What arrived was clearly a customer return/repack and had the wrong reins. She is sending me the correct reins.

                                Not thrilled that I got a "switcharoo-ed" set of reins in the first place but they're jumping on sending the replacement so that's good.

                                I also ordered a saddle pad because I had a coupon to use and it wasn't something I needed ASAP. That's in the mail and went out quickly. So maybe things are slowly returning to normal?
                                ~Veronica
                                "The Son Dee Times" "Sustained" "Somerset" "Franklin Square"
                                http://photobucket.com/albums/y192/vxf111/

                                Comment


                                • I ordered a whip and received an empty cardboard tube. I’m not able to get a hold of them to get it resolved. They seem to have disabled their chat feature, emails don’t get responded to, (it’s been days), and every time I call I get put in a wait cue with at least 10 people ahead of me!

                                  Comment


                                  • Originally posted by WhiteOakFarm View Post
                                    I ordered a whip and received an empty cardboard tube. I’m not able to get a hold of them to get it resolved. They seem to have disabled their chat feature, emails don’t get responded to, (it’s been days), and every time I call I get put in a wait cue with at least 10 people ahead of me!
                                    I have gotten good results with texting them. Yesterday I was in a phone cue with 26 people in front of me and I hit the call back option. It took an hour but they did call me back amd resolved my issue.
                                    http://weanieeventer.blogspot.com/

                                    Comment


                                    • I've had good results this week! I used up a gift card on a few clearance items: a trainer's coat, a halter, and a cooler. All shipped separately, but arrived as ordered in a timely fashion.

                                      Comment


                                      • I ordered 3 pairs of breeches and it shipped the next day. Seems like they are getting a little better

                                        Comment


                                        • I saw joiedevie99's post about the trainers coat on clearance, and being eternally cold and a hoarder of coats, decided to take a look and they had my favorite color (black) in my size (XS), and not being in a hurry, I thought I'd give it whirl. I live in MA and generally used to get orders from them next day or 2 days. This past summer, I experienced the poor shipping issues on something I needed quickly (White Lightning) and they had to apologize, give me a $25 credit and rush the order out. I haven't ordered from them since.

                                          Yesterday I ordered the coat at a $99 price. And IIRC, there were 5 left in stock. It did indeed ship yesterday, but it's not expected to arrive until next Friday. So I guess that the local fast delivery is no longer happening. But the real kicker, is I checked today, curious, to see how many was "left in stock", after seeing so many interesting inventory issues in this thread. Today the coat is down to $74! (supposedly 3 left in stock, fyi) Pissed. Off. I. Am! Texted them, and I am getting the credit of $25. "In 3 business days or so". I'll be watching my CC like a hawk for this, and the sour taste left in my mouth says no more Smartpak. If I'm not getting the fast shipping I used to get, why bother. Lots of options out there I trust.

                                          My advice, be very careful ordering from them, keep an eye on prices, and my opinion is that they are no longer the company they used to be.

                                          Comment

                                          Working...
                                          X