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Boarding barn charging for something not requested?

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  • #41
    Originally posted by Abbie.S View Post
    I didn't see the OP (or any of the subsequent comments) so I'm gathering things based on responses.

    From the sounds of it, there's a difference between "it's the right thing to do/the gracious thing to do" and "what was in my contract". There doesn't appear to be anything in the barn's contract regarding medicine re-stocking fees or the barn being given permission to administer meds before attempting to contact the owner of the animal. The given clause is too loosely phrased. It also doesn't appear that anyone actually called the OP before administering meds. If this is the case, "gracious thing to do" or not, OP doesn't have to pay a thing.

    That's different from "it's the right thing to do", as the barn owner could have just left the horse alone and things could have turned out very differently.

    I'm gathering that no one called the OP to let her know her horse was ill and needing Banamine prior to it being given, in which case that is absolutely not OK, and I'd be pissed. That's business liability 101. At this point, the horse is OK, no harm done, so I'd pay the fee because it's "the right thing to do", but I'd be having a discussion with the BO regarding the contract and how emergency cases are handled. That's the bigger issue here.
    I agree the timing of the notice was unfortunate. But if it were my place and I got chewed out for "late notice," or worse threatened with litigation, and not thanked for my early intervention guess how that might affect my future actions?

    Sometimes a soft answer turneth away wrath. That might be good advice, here.

    G.
    Mangalarga Marchador: Uma Raça, Uma Paixão

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    • #42
      Originally posted by Guilherme View Post

      My contract has three levels of action:

      If the problem is emergent meaning that death or serious injury will occur without immediate action then I call the vet first and owner second.

      If the problem is urgent then I call the owner first and vet second. If the owner is not available and if I don't act the problem will become emergent then I'll call the vet and then tell the owner I did it.

      If the problem is routine meaning that there is no reasonable risk of death or serious injury to the horse then I'll call the owner and await a call back before I call the vet.

      In the first two circumstances the contract says the owner pays the vet. Even if I made a mistake the owner pays the vet. I may ultimate repay the owner and I may not. It will depend on circumstances. In the third case this issue will not arise.

      In any case if I think I can reasonable resolve the issue I'll call the owner first. If they respond then we discuss the problem and go forward. If they don't respond then I'll do what I can reasonably, and legally, do so we don't end up in case two or three.

      In the case at hand it sounds to me like the barn acted reasonably and prevented a case two or three situation. You the OP should be grateful for such professional care even if the communication of same was untimely.

      Remember that the more time you spend talking about something the less time there is to do it. You reach a state of stability when you spend all your time talking about what you're not doing.

      G.
      Above is pretty much what's in my contract. (I'm the boarder in this case.) Unless it's an "emergent" situation, I do expect a call before anything is done. If BO can't reach me, they will either call the vet or monitor depending on symptoms. I also put in writing what level of care I'd be willing to do in different emergent situations. My horse is young and insured, so they have permission to send horse to clinic etc.

      I wouldn't be entirely pleased if my horse had a mild colic/whatever else and they decided to treat without contacting me or the vet first. I've been lucky enough to never have been unreachable when a horse of mine has gotten sick, so I've been able to call the vet either while on the way to the farm or once at the farm.

      I think the combination of contract w/ directives and communication is key. Ex) I live in a tick infested hell-scape, which dictates that temp get taken before any medication is given, even if it looks a lot like a colic.

      ETA: In the OP's situation, I'd pay, thank them, and then ask to set up the above guidelines in the future.

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      • #43
        Originally posted by SuzieQNutter View Post
        I think it also depends on the which 6 hours. If horsie is found at midnight, given banamine and seems to be improving then calling you at 6am when things were happening again seems pretty reasonable to me.
        It would be interesting to know the exact timeline!
        BTW, someone said Banamine is 'only' for pain relief. That is not true. It also has anti-inflammatory properties.
        See:
        http://horsesidevetguide.com/drv/Tre...mine-banamine/
        Jeanie
        RIP Sasha, best dog ever, pictured shortly before she died, Death either by euthanasia or natural causes is only the end of the animal inhabiting its body; I believe the spirit lives on.

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        • #44
          Originally posted by enjoytheride View Post
          Banamine is a pain reliever. It does not fix a twisted intestine and I think the vet needs a heads up that we have given banamine and are walking so the vet can be prepared to head out.
          While banamine is a pain reliever, among other things, and while banamine cannot "fix a twisted intestine" it can help a horse feel more comfortable so the horse doesn't go down, roll, thrash around, and end up with a worse outcome like a "twisted intestine". Banamine helps the muscles relax and allow for more normal gut activity. The combination of hand walking and banamine enhances the horse's chance of a good outcome during a colic episode.
          Last edited by OneTwoMany; Oct. 7, 2017, 07:23 AM.

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          • #45
            Originally posted by OneTwoMany View Post

            While banamine is a pain reliever, among other things, and while banamine cannot "fix a twisted intestine" it can help a horse feel more comfortable so the horse doesn't go down, roll, thrash around, and end up with a worse outcome like a "twisted intestine". Banamine helps the muscles relax and allow for more normal gut activity. The combination of hand walking and banamine enhances the horse's chance of a good outcome during a colic episode.
            Yes, I said that. The trouble with Banamine is that people think it cures colic and when it wears off and the horse is now in pain and thrashing around there's not a vet aware or in sight. I would move my horse if my barn manager did not alert me that it was done and gave me the option of calling a vet out or making my own decisions.
            http://weanieeventer.blogspot.com/

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            • #46
              The first barn I boarded at had a rule that if the Banamine did not work in about 20 minutes, the horse would be loaded and taken to the vet hospital. I like that rule. Other barns had vet come out and tube the horse. usually the oiling worked, but occasionally, as with a twist, the horse would have to be loaded and taken to the vet hospital for more treatment or surgery. Banamine helps with gas colic and some impactions. It is not a cure all, but it does resolve mild colics and helps prevent a horse in pain rolling and twisting.

              Did the people at OP's barn watch or walk the horse? Some people say it's ok not to walk a horse if it is calm and quiet. Others say walk the horse. In my experience, walking helps get impactions moving. So does grain tea. My vet says get as much water in the horse as I can, so I give grain tea after the Banamine.

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              • #47
                Before anyone can competently treat a colic, a diagnosis is required.
                "Colic" is a kitchen sink term.
                Flunixin will not resolve a twist nor an obstruction, and may exacerbate ulcers.

                If it were my horse, I would expect at the very least, a basic evaluation including temperature, pulse, respiratory rate,gut sounds, CRT, and digital pulses, *before* the administration of any drug, and preferably a call to the DVM, relaying those findings and requesting either a visit or a recommendation on how to proceed.

                I have yet to encounter a documented case of an equid dying from a Banamine deficiency.
                "It's like a Russian nesting doll of train wrecks."--CaitlinandTheBay

                ...just settin' on the Group W bench.

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