• Welcome to the Chronicle Forums.
    Please complete your profile. The forums and the rest of www.chronofhorse.com has single sign-in, so your log in information for one will automatically work for the other. Disclaimer: The opinions expressed here are the views of the individual and do not necessarily reflect the views and opinions of The Chronicle of the Horse.

Announcement

Collapse

Forum rules and no-advertising policy

As a participant on this forum, it is your responsibility to know and follow our rules. Please read this message in its entirety.

Board Rules

1. You’re responsible for what you say.
As outlined in Section 230 of the Communications Decency Act, The Chronicle of the Horse and its affiliates, as well Jelsoft Enterprises Ltd., the developers of vBulletin, are not legally responsible for statements made in the forums.

This is a public forum viewed by a wide spectrum of people, so please be mindful of what you say and who might be reading it—details of personal disputes are likely better handled privately. While posters are legally responsible for their statements, the moderators may in their discretion remove or edit posts that violate these rules. Users have the ability to modify or delete their own messages after posting, but administrators generally will not delete posts, threads or accounts upon request.

Outright inflammatory, vulgar, harassing, malicious or otherwise inappropriate statements and criminal charges unsubstantiated by a reputable news source or legal documentation will not be tolerated and will be dealt with at the discretion of the moderators.

2. Conversations in horse-related forums should be horse-related.
The forums are a wonderful source of information and support for members of the horse community. While it’s understandably tempting to share information or search for input on other topics upon which members might have a similar level of knowledge, members must maintain the focus on horses.

3. Keep conversations productive, on topic and civil.
Discussion and disagreement are inevitable and encouraged; personal insults, diatribes and sniping comments are unproductive and unacceptable. Whether a subject is light-hearted or serious, keep posts focused on the current topic and of general interest to other participants of that thread. Utilize the private message feature or personal email where appropriate to address side topics or personal issues not related to the topic at large.

4. No advertising in the discussion forums.
Posts in the discussion forums directly or indirectly advertising horses, jobs, items or services for sale or wanted will be removed at the discretion of the moderators. Use of the private messaging feature or email addresses obtained through users’ profiles for unsolicited advertising is not permitted.

Company representatives may participate in discussions and answer questions about their products or services, or suggest their products on recent threads if they fulfill the criteria of a query. False "testimonials" provided by company affiliates posing as general consumers are not appropriate, and self-promotion of sales, ad campaigns, etc. through the discussion forums is not allowed.

Paid advertising is available on our classifieds site and through the purchase of banner ads. The tightly monitored Giveaways forum permits free listings of genuinely free horses and items available or wanted (on a limited basis). Items offered for trade are not allowed.

Advertising Policy Specifics
When in doubt of whether something you want to post constitutes advertising, please contact a moderator privately in advance for further clarification. Refer to the following points for general guidelines:

Horses – Only general discussion about the buying, leasing, selling and pricing of horses is permitted. If the post contains, or links to, the type of specific information typically found in a sales or wanted ad, and it’s related to a horse for sale, regardless of who’s selling it, it doesn’t belong in the discussion forums.

Stallions – Board members may ask for suggestions on breeding stallion recommendations. Stallion owners may reply to such queries by suggesting their own stallions, only if their horse fits the specific criteria of the original poster. Excessive promotion of a stallion by its owner or related parties is not permitted and will be addressed at the discretion of the moderators.

Services – Members may use the forums to ask for general recommendations of trainers, barns, shippers, farriers, etc., and other members may answer those requests by suggesting themselves or their company, if their services fulfill the specific criteria of the original post. Members may not solicit other members for business if it is not in response to a direct, genuine query.

Products – While members may ask for general opinions and suggestions on equipment, trailers, trucks, etc., they may not list the specific attributes for which they are in the market, as such posts serve as wanted ads.

Event Announcements – Members may post one notification of an upcoming event that may be of interest to fellow members, if the original poster does not benefit financially from the event. Such threads may not be “bumped” excessively. Premium members may post their own notices in the Event Announcements forum.

Charities/Rescues – Announcements for charitable or fundraising events can only be made for 501(c)(3) tax-exempt organizations. Special exceptions may be made, at the moderators’ discretion and direction, for board-related events or fundraising activities in extraordinary circumstances.

Occasional posts regarding horses available for adoption through IRS-registered horse rescue or placement programs are permitted in the appropriate forums, but these threads may be limited at the discretion of the moderators. Individuals may not advertise or make announcements for horses in need of rescue, placement or adoption unless the horse is available through a recognized rescue or placement agency or government-run entity or the thread fits the criteria for and is located in the Giveaways forum.

5. Do not post copyrighted photographs unless you have purchased that photo and have permission to do so.

6. Respect other members.
As members are often passionate about their beliefs and intentions can easily be misinterpreted in this type of environment, try to explore or resolve the inevitable disagreements that arise in the course of threads calmly and rationally.

If you see a post that you feel violates the rules of the board, please click the “alert” button (exclamation point inside of a triangle) in the bottom left corner of the post, which will alert ONLY the moderators to the post in question. They will then take whatever action, or no action, as deemed appropriate for the situation at their discretion. Do not air grievances regarding other posters or the moderators in the discussion forums.

Please be advised that adding another user to your “Ignore” list via your User Control Panel can be a useful tactic, which blocks posts and private messages by members whose commentary you’d rather avoid reading.

7. We have the right to reproduce statements made in the forums.
The Chronicle of the Horse may copy, quote, link to or otherwise reproduce posts, or portions of posts, in print or online for advertising or editorial purposes, if attributed to their original authors, and by posting in this forum, you hereby grant to The Chronicle of the Horse a perpetual, non-exclusive license under copyright and other rights, to do so.

8. We reserve the right to enforce and amend the rules.
The moderators may delete, edit, move or close any post or thread at any time, or refrain from doing any of the foregoing, in their discretion, and may suspend or revoke a user’s membership privileges at any time to maintain adherence to the rules and the general spirit of the forum. These rules may be amended at any time to address the current needs of the board.

Please see our full Terms of Service and Privacy Policy for more information.

Thanks for being a part of the COTH forums!

(Revised 1/26/16)
See more
See less

Go through retailer for product guarantee?

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Go through retailer for product guarantee?

    A couple months ago I bought two pairs of Premier Equine International Air Cooled Event Boots. The packaging advertises a "lifetime guarantee" on the strike guards. One front boot's strike guard started separating from the boot (failed stitching I think) after well under 10 uses.

    I emailed PEI and they said, "As you purchased these from one of our retailers you would need to go back to that retailer with this problem as your contract of sale is with them. They will then deal with this problem for you depending on their terms and conditions."

    Soooooo, what the heck is the point of a "guarantee" if I have to just hope the retailer will work with me?

    Thankfully in this case I bought them from SmartPak so they are replacing them. I hope they can get their money back from PEI.

    Am I out of line for thinking this isn't quite how a "guarantee" should work?

  • #2
    Many companies that make the products have similar relationships with retailers - if you bought through them they would replace them but since you bought through Smart Pak, you need to go through them. pretty standard.
    Boss Mare Eventing Blog
    https://www.youtube.com/user/jealoushe

    Comment


    • #3
      Yeah, that's pretty standard. And either way, you'll get new boots much faster from Smartpak rather than waiting for them to ship from the UK.

      Comment


      • #4
        I have bought a number of items direct from premier equine and never had an issue with them standing behind a product. In this case it sounds like it may be an issue with the retailer relationship.
        Originally posted by PeanutButterPony
        you can shackle your pony to a lawn chair at the show...so long as its in a conservative color.

        Comment


        • #5
          It's standard contract law in the UK, consumer has to raise issue with the retailer they purchased from as that's who they have the contract with. Retailer should sort out with customer and also as a separate matter refer the issue back to the manufacturer for resolution under their own contract. I would guess that most customers of PEI in the UK purchase direct so they act as both retailer and manufacturer with no separation of the roles so the issue won't arise for many people. Is contract law different in this regard in the US? It probably hasn't occurred to them that this isn't normal in other jurisdictions. For what it's worth I had a issue with a rug I bought (direct from them) and was happy with how they dealt with it.

          Comment

          • Original Poster

            #6
            Ahhh, okay, it's good to hear that this is normal! I think they could have phrased it better honestly. But all's well that ends well.

            Comment


            • #7
              This is very typical. And given that you have yet to even try to exchange the boots through the retailer, maybe a tweak to the thread title is in order?
              ~Veronica
              "The Son Dee Times" "Sustained" "Somerset" "Franklin Square"
              http://photobucket.com/albums/y192/vxf111/

              Comment


              • #8
                Sorry about your boots but, PEI? Am I the only one who came here wondering what grudge you had against the province of Prince Edward Island

                Comment


                • #9
                  Originally posted by FraggleRock View Post
                  Sorry about your boots but, PEI? Am I the only one who came here wondering what grudge you had against the province of Prince Edward Island
                  Not the only one lol! I actually was wondering what company on PEI made horse boots .

                  Comment

                  Working...
                  X