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Hay, Dover: SmartPak & Horseloverz listen...

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  • #41
    Originally posted by Ruth0552 View Post
    I live 20 minutes from Dover corporate and warehouse. You CANNOT pick up or drop off any order from the warehouse. You have to pay to have it shipped, and it will take you 20 times longer than it would have to just drive there and pick it up.
    This isn't anything uncommon, I live near an Ikea warehouse and would love to buy stuff there but they just don't do it. I don't whine and complain about it, I simply go to their regular store.

    Comment

    • #42
      Originally posted by crazyhorses View Post
      Oddly enough, I've never had a problem with Dover. However, their shipping prices are INSANE.
      I really haven't had any issues either although I thought that the extra long transit time was because I live in Washington state......now I guess it is just them. I have also now switched to Smartpak mainly because of the free shipping & their great prices.........
      RIP Sucha Smooth Whiskey
      May 17,2004 - March 29, 2010
      RIP San Lena Peppy
      May 3, 1991 - March 11, 2010

      Comment

      • Original Poster
        #43
        even a fantastic bulletin board.
        I found my first horse's next little girl by placing an index card on that bulletin board.
        InnisFailte Pinto Sporthorses & Coloured Cobs
        ~~~~~~~~~~~~~~~~~~~~~~~~~~~~

        Bits are like cats, what's one more? (Petstorejunkie)

        Comment

        • Original Poster
          #44
          OMG...

          If SmartPak sells out...



          Dover SUCKS. SmartPak, are you reading????

          I just don't see how Dover could even get their acts together to put the right supplements in.
          InnisFailte Pinto Sporthorses & Coloured Cobs
          ~~~~~~~~~~~~~~~~~~~~~~~~~~~~

          Bits are like cats, what's one more? (Petstorejunkie)

          Comment

          • #45
            Originally posted by Laurierace View Post
            I don't want to scare anybody but I heard through the grapevine that Dover is in negotiations to buy Smartpak. It will be interesting to see if that goes through how it is handled. Will Smartpak dumb down to Dover standards or will Dover take a hint from their new company?
            OMG (and I never say OMG)!!!

            Say it isn't so!!!!

            "We need a pinned ears icon." -MysticOakRanch

            Comment

            • #46
              Originally posted by mg View Post
              I avoid dealing with Dover as well, mostly because I can't stomach paying $14+ for shipping when I'm less than two hours away from their warehouse. However, I've been saddle shopping recently and they're the only one who carries the saddle I'm currently looking to try. I was supposed to receive the test ride saddle the end of last month. I've contacted their customer service twice to ask when the heck they're going to ship the damn thing to me and they keep telling me they're waiting for the other person to send it back. One rep said if they didn't receive it in the next couple days, they'd call the person. With their trial saddles, if you decide you like it and want to purchase it, you can just keep the trial saddle. Since test rides only last THREE days, if the customer didn't call at the end of those three days to inform you of their decision, it's Dover's responsibility to call THEM. Even worse, the saddle is on sale, so I was concerned that when I finally get the test ride saddle, if I do decide to purchase it, the sale will be ended. I contacted CS to find out when the sale ends and all they could tell me was that "the date you order determines whether you receive the sale price or not." Well DUH. Ugh. Never again.

              Dover has a great selection and really good deals sometimes, but their expensive and SLOW shipping are reasons I avoid ordering from them at all cost. I don't see them changing any time in the near future either, since they're obviously still getting enough orders.

              I stick to SmartPak, VTO, and Adam's.
              Did they charge your credit card yet? 15 years ago, during a saddle shopping phase, I ordered a test ride saddle from them. They said it wouldn't be available for 30 days, but I said that was fine, to put my name on the list. The next day, I discovered that they ran my credit card for the entire purchase price of the saddle...I was furious and called them immediately. I told them to remove my name from the test saddle and refund my money immediately. I bought my saddle elsewhere. I am still dumbfounded to this day over that.
              Cindy

              Comment

              • #47
                Originally posted by Absolut Equestrian
                The order left on the 14th and is scheduled to arrive to you on the 27th, that is with in the normal shipping time frame
                Where in the fruitbat do you live that FEDEX!?!?!!! takes 13 days to get to you? I mean, even with "smartpost" or whatever the heck they call it...jeez...!

                Originally posted by Amastrike
                I mostly just use the Dover catalog to find things to buy from other places. The only time I'll buy from Dover is when they've got something on sale for an awesome price, or if it's something I need and absolutely cannot find elsewhere.
                Ditto

                Originally posted by pucky
                they did send me a very prompt, apologetic email offering to send me a pair of loaner breeches free of charge until the original ones I ordered showed up.
                No offense Pucky, as I'm sure you're very clean...but LOANER BREECHES? I would be concerned with where they had been and what they had been doing before they got to you lol.

                Originally posted by Laurierace View Post
                I don't want to scare anybody but I heard through the grapevine that Dover is in negotiations to buy Smartpak. It will be interesting to see if that goes through how it is handled. Will Smartpak dumb down to Dover standards or will Dover take a hint from their new company?
                NOOOOOOOOOOOOOOOOOOOOOO!!!!!
                Michael: Seems the people who burned me want me for a job.
                Sam: A job? Does it pay?
                Michael: Nah, it's more of a "we'll kill you if you don't do it" type of thing.
                Sam: Oh. I've never liked those.

                Comment

                • #48
                  Originally posted by Laurierace View Post
                  I don't want to scare anybody but I heard through the grapevine that Dover is in negotiations to buy Smartpak. It will be interesting to see if that goes through how it is handled. Will Smartpak dumb down to Dover standards or will Dover take a hint from their new company?
                  Please tell me that this is some sort of sick, twisted belated April Fool's joke!
                  Cindy

                  Comment

                  • #49
                    "No offense Pucky, as I'm sure you're very clean...but LOANER BREECHES? I would be concerned with where they had been and what they had been doing before they got to you lol."

                    Hee hee! I wondered the same, but when I got them they were new, in the bag with tags, Tuff Riders. I assume loaners = cheap breeches for Dover. We'll see what happens if they ever ask for them back...

                    OMG - I really really hope that Dover isn't buying Smartpak!

                    Comment

                    • #50
                      Ruth, smartpak has clearance items in their on line, and about every 3 months at their store.
                      I live in NH, and although I am a regular smartpak user, I use to frequent the Dover store in Plaistow. Yes, Pinto...I miss the old state line- the old state line.

                      What gets me about Dover is that if I go to the store, they usually(always) don't have what I wanted that was in the catalog. Then, if I want it, they will ship to their store for free, but not to me. The store is over an hour away, so its not like its around the corner.

                      I just find ordering from smartpak is easier and their customer service cannot be beat!
                      I also like Adamshorsesupply too and cheshire horse.

                      I guess Dover is just too big, and maybe they are not focusing on shipping sales but their storefront. Although, imo, their storefront is minimally stocked.
                      I can guarantee that when I shop there, I will get only half of what I came for. Its always a disappointment. Last time, I asked the clerk to inquire into their policy of not shipping to you what they carry in their catalog if they don't have it at the store. Did you know, they will only ship to you if its a store item? If its a catalog item, they won't ship it. Now how on earth am I to know whats a store item vs a catalog item? Its not worth the trip.
                      save lives...spay/neuter/geld

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                      • #51
                        OMG, that better not be true...dover buying smartpak, ack!
                        save lives...spay/neuter/geld

                        Comment

                        • #52
                          1) If SmartPak sells to Dover I will die on the spot!!!

                          2) I ordered from Dover once, about 2 years ago. Stuff took FOREVER to get here, and shipping was outrageous.


                          Recently I needed a new helmet and a few other things. I put the exact same items in both my Dover cart and my Smartpak cart. Dover wanted me to pay about $25 to ship the items. Smartpak charged me the standard $6.95. Then I found a free shipping coupon, so it ended up being free. The SmartPak order arrived in like 3 days. Dover would have been 2 weeks.

                          Why bother? Just order from SmartPak.
                          "Look, I'm trying not to test the durability of the arena with my face!" (Because only GM can do that.)

                          Comment

                          • #53
                            Dover in negotiations to buy SmartPak???? SmartPak, if you're listening, DON'T SELL OUT!!! Please!! That would be absolutely horrifying.

                            I'm not surprised Dover is chomping at the bit to get SP's business... and that business would stay for a little while... but if SP acted like Dover, that would be a very, very brief honeymoon.

                            Comment

                            • #54
                              It really drives me CRAZY the way Dover will have the same item with 3 different prices in the same catalog, and you have to put in the catalog number with the lowest price in order to get that price. WTF? An item should have a price, and when you place an order for that item, it should give you the lowest price available for that item.

                              I mean, that's the way it SHOULD work if you cared AT ALL about your customers.
                              \"I refuse to engage in a battle of wits with someone who is unarmed.\"--Pogo

                              Comment

                              • #55
                                you guys just need to let them know what you are going thur thats all

                                Comment

                                • #56
                                  When I need to order items, I usually pull up all the regulars in different tabs of my browser window, and put everything in my cart and compare at the end. Sometimes Dover wins, most times not. I've only had one horrible shipping experience (hmmm, more than three weeks IIRC).

                                  OT, but I kinda prefer Adams.
                                  COTH's official mini-donk enabler

                                  "I am all for reaching out, but in some situations it needs to be done with a rolled up news paper." Alagirl

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                                  • #57
                                    Originally posted by fivehorses View Post
                                    Ruth, smartpak has clearance items in their on line, and about every 3 months at their store.
                                    I live in NH, and although I am a regular smartpak user, I use to frequent the Dover store in Plaistow. Yes, Pinto...I miss the old state line- the old state line.

                                    What gets me about Dover is that if I go to the store, they usually(always) don't have what I wanted that was in the catalog. Then, if I want it, they will ship to their store for free, but not to me. The store is over an hour away, so its not like its around the corner.

                                    I just find ordering from smartpak is easier and their customer service cannot be beat!
                                    I also like Adamshorsesupply too and cheshire horse.

                                    I guess Dover is just too big, and maybe they are not focusing on shipping sales but their storefront. Although, imo, their storefront is minimally stocked.
                                    I can guarantee that when I shop there, I will get only half of what I came for. Its always a disappointment. Last time, I asked the clerk to inquire into their policy of not shipping to you what they carry in their catalog if they don't have it at the store. Did you know, they will only ship to you if its a store item? If its a catalog item, they won't ship it. Now how on earth am I to know whats a store item vs a catalog item? Its not worth the trip.
                                    Just a note, I would mention that the NJ store will order and ship the item to YOU free. Thats what I always do-go there when I visit my parents and since they never have anything in stock, I basically place my order there and have the stuff shipped. A lot of times if it stuff like clothing or more expensive purchases, I go to other stores that carry more of a selection (Ricks, Horsemen's outlet, Beval etc) that may be more expensive and buy it there. One thing I dont think you can beat dover for is their $9.99 saddle pads. Love those and wish SP would come up with a comparible one!

                                    That beign said, I will die if Dover buys SP and probally will cancel my SP order for my horse. Lord knows the shipping wont be a flat rate!!
                                    ************************
                                    "I can't help but wonder,what would Jimmy Buffett do?"

                                    https://falllinefarmblog.wordpress.com/

                                    Comment

                                    • #58
                                      Originally posted by myhorsefaith View Post
                                      Ugh, I feel your pain. 5 days ago I ordered new MH dress boots from Dover, needing them somewhat broken in by June 19.

                                      I called a few hours after i placed the order (which was for 2 breeches, the boots, a hair net) and asked if i could change the shipping to expedite it as i was already getting nervous, living 3000 miles away. the rep told me no, that the order was ready to ship already, so i could not change it. I was happily surprised.

                                      Until I never got the shipping notice email. Not until FRIDAY, 4 days later. And now the merchandise is going to take another week to actually arrive. So i have, if all goes well and they fit, 1 week to break in these boots before my first show of the season.
                                      Myhorsefaith, Please tell me that you confirmed that they are actually shipping you the boots and not just the rest of the order because the boots are on backorder? I don't want you to have to wait until the week before your show and find that you need to scramble and get boots somewhere else. Please confirm with Dover that the order will ship complete.

                                      Comment

                                      • #59
                                        Dove buying Smartpak? Wow. Isn't Dover big enough? They have so many products in their new catalog how could you possibly need any more?
                                        Five Star Tack

                                        Comment

                                        • #60
                                          About a month ago I placed an order to both Smartpak and Dover on the same day...I ordered from Dover about noon on a Saturday afternoon, and Smartpak a few horus later around 3.

                                          My smartpak order arrived Tuesday...BEFORE I even got the conformation from my Dover order!

                                          My Dover order...which was placed a few hours BEFORE the smartpak order arrived the NEXT Monday.

                                          Not to mention the Smartpakl shipping was free and the Dover was like $15 or something stupid.

                                          That blew my mind, blew my mind. If I cant wait to get to the Dover store, then order from Smartpak, period.
                                          Never Ride Faster Than Your Guardian Angel Can Fly
                                          Way Back Texas~04/20/90-09/17/08
                                          Green Alligator "Captain"

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