• Welcome to the Chronicle Forums.
    Please complete your profile. The forums and the rest of www.chronofhorse.com has single sign-in, so your log in information for one will automatically work for the other. Disclaimer: The opinions expressed here are the views of the individual and do not necessarily reflect the views and opinions of The Chronicle of the Horse.

Announcement

Collapse

Forum rules and no-advertising policy

As a participant on this forum, it is your responsibility to know and follow our rules. Please read this message in its entirety.

Board Rules

1. You’re responsible for what you say.
As outlined in Section 230 of the Communications Decency Act, The Chronicle of the Horse and its affiliates, as well Jelsoft Enterprises Ltd., the developers of vBulletin, are not legally responsible for statements made in the forums.

This is a public forum viewed by a wide spectrum of people, so please be mindful of what you say and who might be reading it—details of personal disputes are likely better handled privately. While posters are legally responsible for their statements, the moderators may in their discretion remove or edit posts that violate these rules. Users have the ability to modify or delete their own messages after posting, but administrators generally will not delete posts, threads or accounts upon request.

Outright inflammatory, vulgar, harassing, malicious or otherwise inappropriate statements and criminal charges unsubstantiated by a reputable news source or legal documentation will not be tolerated and will be dealt with at the discretion of the moderators.

Credible threats of suicide will be reported to the police along with identifying user information at our disposal, in addition to referring the user to suicide helpline resources such as 1-800-SUICIDE or 1-800-273-TALK.

2. Conversations in horse-related forums should be horse-related.
The forums are a wonderful source of information and support for members of the horse community. While it’s understandably tempting to share information or search for input on other topics upon which members might have a similar level of knowledge, members must maintain the focus on horses.

3. Keep conversations productive, on topic and civil.
Discussion and disagreement are inevitable and encouraged; personal insults, diatribes and sniping comments are unproductive and unacceptable. Whether a subject is light-hearted or serious, keep posts focused on the current topic and of general interest to other participants of that thread. Utilize the private message feature or personal email where appropriate to address side topics or personal issues not related to the topic at large.

4. No advertising in the discussion forums.
Posts in the discussion forums directly or indirectly advertising horses, jobs, items or services for sale or wanted will be removed at the discretion of the moderators. Use of the private messaging feature or email addresses obtained through users’ profiles for unsolicited advertising is not permitted.

Company representatives may participate in discussions and answer questions about their products or services, or suggest their products on recent threads if they fulfill the criteria of a query. False "testimonials" provided by company affiliates posing as general consumers are not appropriate, and self-promotion of sales, ad campaigns, etc. through the discussion forums is not allowed.

Paid advertising is available on our classifieds site and through the purchase of banner ads. The tightly monitored Giveaways forum permits free listings of genuinely free horses and items available or wanted (on a limited basis). Items offered for trade are not allowed.

Advertising Policy Specifics
When in doubt of whether something you want to post constitutes advertising, please contact a moderator privately in advance for further clarification. Refer to the following points for general guidelines:

Horses – Only general discussion about the buying, leasing, selling and pricing of horses is permitted. If the post contains, or links to, the type of specific information typically found in a sales or wanted ad, and it’s related to a horse for sale, regardless of who’s selling it, it doesn’t belong in the discussion forums.

Stallions – Board members may ask for suggestions on breeding stallion recommendations. Stallion owners may reply to such queries by suggesting their own stallions, only if their horse fits the specific criteria of the original poster. Excessive promotion of a stallion by its owner or related parties is not permitted and will be addressed at the discretion of the moderators.

Services – Members may use the forums to ask for general recommendations of trainers, barns, shippers, farriers, etc., and other members may answer those requests by suggesting themselves or their company, if their services fulfill the specific criteria of the original post. Members may not solicit other members for business if it is not in response to a direct, genuine query.

Products – While members may ask for general opinions and suggestions on equipment, trailers, trucks, etc., they may not list the specific attributes for which they are in the market, as such posts serve as wanted ads.

Event Announcements – Members may post one notification of an upcoming event that may be of interest to fellow members, if the original poster does not benefit financially from the event. Such threads may not be “bumped” excessively. Premium members may post their own notices in the Event Announcements forum.

Charities/Rescues – Announcements for charitable or fundraising events can only be made for 501(c)(3) tax-exempt organizations. Special exceptions may be made, at the moderators’ discretion and direction, for board-related events or fundraising activities in extraordinary circumstances.

Occasional posts regarding horses available for adoption through IRS-registered horse rescue or placement programs are permitted in the appropriate forums, but these threads may be limited at the discretion of the moderators. Individuals may not advertise or make announcements for horses in need of rescue, placement or adoption unless the horse is available through a recognized rescue or placement agency or government-run entity or the thread fits the criteria for and is located in the Giveaways forum.

5. Do not post copyrighted photographs unless you have purchased that photo and have permission to do so.

6. Respect other members.
As members are often passionate about their beliefs and intentions can easily be misinterpreted in this type of environment, try to explore or resolve the inevitable disagreements that arise in the course of threads calmly and rationally.

If you see a post that you feel violates the rules of the board, please click the “alert” button (exclamation point inside of a triangle) in the bottom left corner of the post, which will alert ONLY the moderators to the post in question. They will then take whatever action, or no action, as deemed appropriate for the situation at their discretion. Do not air grievances regarding other posters or the moderators in the discussion forums.

Please be advised that adding another user to your “Ignore” list via your User Control Panel can be a useful tactic, which blocks posts and private messages by members whose commentary you’d rather avoid reading.

7. We have the right to reproduce statements made in the forums.
The Chronicle of the Horse may copy, quote, link to or otherwise reproduce posts, or portions of posts, in print or online for advertising or editorial purposes, if attributed to their original authors, and by posting in this forum, you hereby grant to The Chronicle of the Horse a perpetual, non-exclusive license under copyright and other rights, to do so.

8. We reserve the right to enforce and amend the rules.
The moderators may delete, edit, move or close any post or thread at any time, or refrain from doing any of the foregoing, in their discretion, and may suspend or revoke a user’s membership privileges at any time to maintain adherence to the rules and the general spirit of the forum. These rules may be amended at any time to address the current needs of the board.

Please see our full Terms of Service and Privacy Policy for more information.

Thanks for being a part of the COTH forums!

(Revised 2/8/18)
See more
See less

Fed up with farriers!

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Fed up with farriers!

    What is it with those guys? Can't pick up a phone to return calls?
    If they are busy/injured/sick/have family issues, can't they just put a short message on their voice mail stating so and recommending someone else?
    Why does the client have to make multiple calls or hear it from a third party?

    ...end of rant ... and still looking for a reliable farrier...
    Last edited by BEARCAT; Feb. 21, 2010, 11:53 AM. Reason: spelling
    "When life gives you scurvy, make lemonade."

  • #2
    If you were close, I would recommend one...but I had a similar issues for 7 or 8 years before I finally found the one I use now!

    Comment


    • #3
      Honestly? This is one reason that I started doing so much research myself. The only two farriers I LIKED were very far away from me. And the gal (a member here) who started doing mine was kind enough to teach me so I never have to do the farrier "dance" again...at least for now.

      Good luck. But maybe it's time to learn to do 'em yourself.
      A good horseman doesn't have to tell anyone...the horse already knows.

      Might be a reason, never an excuse...

      Comment


      • #4
        Not saying you are a bad client, but here are the main points I've noticed that clients are dumped:

        1) Be a prompt customer. The access gates open, and the horses in the barn (not in the north 40 field). Have said creature reasonably clean.
        2) Have civilized horses. It's not our farriers job to teach your horse to stand quietly or lift a hoof on request
        3) Be available to hold the horse and/or move horses from stalls to cross ties. Farriers are not barn workers.
        4) Be willing to pay (preferably in cash) as soon as they are done working. Don't gripe on raised rates.
        5) Be willing to pay a surcharge if you barn is far out, or if there is something else unusual
        6) Schedule to next visit as you are paying (in cash)
        7) If he does miss an appointment, be kind and courteous. My 9-5 job has 10% re-schedules in a given week. Cut him some slack.
        8) When you call the re-schedule leave very detailed messages (This is X. I am calling because I need X done/lost a shoe. Here are 3 dates I am available. Please let me know when you are available. I will be at XXX-XXXX in the morn/mid-day/eve and let me know your preference.
        Experience is what you get, when you didn't get what you wanted.

        Comment


        • #5
          I'm blessed with a farrier who is on time, except one time, and then he called a 1/2 hour before he was due at the barn to let me know he had a problem horse and would be about an hour late. When I commented on how prompt and professional he was, he explained that he hated waiting for the farrier and would make a point of not doing that to his customers. I think that's why he became a farrier, that, and the fact his wife has 8 horses!


          And a little farrier humor:http://www.unicornerfarm.com/c-farrier.htm

          Comment


          • #6
            Originally posted by blaster View Post
            Not saying you are a bad client, but here are the main points I've noticed that clients are dumped:

            1) Be a prompt customer. The access gates open, and the horses in the barn (not in the north 40 field). Have said creature reasonably clean.
            2) Have civilized horses. It's not our farriers job to teach your horse to stand quietly or lift a hoof on request
            3) Be available to hold the horse and/or move horses from stalls to cross ties. Farriers are not barn workers.
            4) Be willing to pay (preferably in cash) as soon as they are done working. Don't gripe on raised rates.
            5) Be willing to pay a surcharge if you barn is far out, or if there is something else unusual
            6) Schedule to next visit as you are paying (in cash)
            7) If he does miss an appointment, be kind and courteous. My 9-5 job has 10% re-schedules in a given week. Cut him some slack.
            8) When you call the re-schedule leave very detailed messages (This is X. I am calling because I need X done/lost a shoe. Here are 3 dates I am available. Please let me know when you are available. I will be at XXX-XXXX in the morn/mid-day/eve and let me know your preference.
            Or the farrier could just be a complete flake. I had hands-down the best farrier in the area and many others in my area used him too. Even though his work was stellar, he would not come on time and would miss appointments and not call - which was hard, inconvenient and a waste of my time and $ because I had to take off work (he didn't do weekends) to be there and have my horses all prepped and ready for him - and then you could not get a hold of him after a week (sometimes more) of phone calls.

            My final straw was when my horse threw a shoe a week before a show. I called and left a detailed message with dates and times I could be there (or was willing to work around HIS schedule) the week before the show. I never got a return call. I finally called an up/coming kid who came out at 6 am the day of the show to put the shoe back on. And he did a darn good job. I heard from my former farrier TWO WEEKS after the show asking if I still wanted him to come out. That farrier has lost A LOT of business because he doesn't treat his clients like he values their business, even when they ARE doing all the things you listed. So sometimes, they are just flakes.

            The kid is still shoeing my horses (it's been over two years) and he always calls if he has to miss or reschedule or will be really late.

            Comment


            • #7
              Oh and don't forget the farriers that don't know what the heck they're doing. First farrier, made pony lame for three weeks; second farrier, wouldn't show up and still trimmed her too short when he did; third farrier, awesome but really expensive. Needless to say, I'd rather pay more and have a happy horse, then pay less and get a lame one.

              Comment


              • #8
                An Essential PITA ! ~ My farrier !

                Farriers can be a PITA ~ unfortunately I need mine. I DO totally modify my entire life around my farrier ~ pathetic but I want sound and happy horses and ponies. But I do curse under my breath about him frequently ! And Yes, the gates are open, horses & ponies ready - pasture stock is up and contained with halter and leads,I am present the entire time as well as an extra helper for anything needed and yes ALL stand quietly and politely. Pay in cash willing to make next apt. but he won't ~ he just tells me when he is coming and we open that gate and JUMP to his commands.
                Zu Zu Bailey " IT'S A WONDERFUL LIFE ! "

                Comment


                • #9
                  I adore my farrier

                  Does what my horse needs.

                  Comes the same day when I have a problem and will take care of problems if I am not there.

                  Is fun to talk to.
                  A man must love a thing very much if he not only practices it without any hope of fame or money, but even practices it without any hope of doing it well.--G. K. Chesterton

                  Comment

                  • Original Poster

                    #10
                    What's with the "pay in cash?"
                    Is that a "tax evasion" deal or fear of bad checks?
                    "When life gives you scurvy, make lemonade."

                    Comment


                    • #11
                      Our farrier is so good, we trailer five horses TO him -- and it's a one-and-a-half hour drive! He does an amazing job with the three performance horses and gives great trims to the retired other two with "special needs." But yes, he's late sometimes and we have to call at least three times to be able to make or confirm an appointment... arrgh! He never calls back... And he's cranky to be around, wants to argue politics, puts down other farriers...

                      I guess we put up with this (unprofessional) behavior because he's so good with the actual farrier work...
                      I wish he didn't behave like he knew it though

                      Comment


                      • #12
                        Pay in Cash with Check as opposed to Bill me

                        Originally posted by BEARCAT View Post
                        What's with the "pay in cash?"
                        Is that a "tax evasion" deal or fear of bad checks?
                        I pay at time of service with a check not real dollar bills as it is only my horses & ponies -!~ private home barn as opposed to bill me later or bill me through the boarding barn or trainer . My farrier is always complaining that his clients at training & boarding barns never pay & are always late. I just always pay him that day so I said pay in cash.
                        Zu Zu Bailey " IT'S A WONDERFUL LIFE ! "

                        Comment


                        • #13
                          Bearcat - where in Colorado are you? I can PM you my farrier's info if you're in his area. I loff my farrier!
                          "Crazy is just another point of view" Sonia Dada

                          Comment


                          • #14
                            I love my farrier

                            I. AM. SO. LUCKY. (and sooooo grateful!!!!)
                            My farrier is certified, fantastic at working with vets, on time (calls if he is going to be more than 10 minutes early or 10 minutes late ) has worked his schedule to meet with Willie's vets when needed, as well as do our other three who aren't on Willie's schedule, has kept his prices down as he knows we are stretched with all of Willie's bills, and is just fantastic with all our horses.
                            Did I mention that I love my farrier
                            stained glass groupie
                            www.equiglas.com

                            Comment


                            • #15
                              Originally posted by blaster View Post
                              4) Be willing to pay (preferably in cash) as soon as they are done working. Don't gripe on raised rates.
                              ...
                              6) Schedule to next visit as you are paying (in cash)
                              I'm sorry but if my farrier wanted me to pay him in cash then I might be a little tweaked if the rates kept going up. If my farrier doesn't want to pay taxes like the rest of us, then the could at least share the 'savings' with me.

                              Comment


                              • #16
                                We finally sent mike to school to become a farrier...we had one farrier who did AMAZING work -- just ask him or anyone else he can tell! -- but was incredibly unreliable (health issues) and had zero patience for difficult horses (I run a rescue, remember). We had a gal farrier who was great for barefoot but couldn't shoe and then she went and got pregnant and decided not to work, sigh. We had two "crackpots" -- when a 10 year old volunteer says "why is joey's front feet so uneven"...you know you have trouble!

                                Mike does outside farrier client work part time. he TRIES hard not to be a flake, but his primary life is the rescue and that can cause flakiness..if we've got a colic going on here, he can't leave to go do his trims for example. But he tries EXTREMELY hard to be accessible particularly via email (easier for everyone to have a written record), and to be flexible to evenings/weekends and to stretch/shorten schedule as owner needs.

                                It's a physically demanding dirty job in lousy weather with temperamental animals that doesn't have great pay....it kinda makes sense that the best business men don't necessarily select it as their trade.

                                when we have something mike isn't comfortable fixing, we truck over an hour to an equine vet/farrier/lameness facility and have their team do the work for us. Pricy but VERY worth it, and they're great about teaching mike what to do to avoid or minimize future trips, and can usually get non emergencies on the schedule in 3-5 days, emergencies often same day.

                                One other issue local...the really great guys? truck to Chicago and make 3x the money up there 2 days a week than working 5 days here.
                                AnnMarie Cross, Pres, Crosswinds Equine Rescue, cwer.org
                                Sidell IL (near Champ./UofI/Danville IL/IN state border)

                                Comment


                                • #17
                                  Believe me, I feel your pain!!!!

                                  A reliable farrier was my single biggest problem during the time I had my horse (fifteen years) and before that when I had a camp horse and an adopted pony....

                                  The problem is I generally only had one animal at a time and the farriers around here want to just go to one barn where there are 15-20 horses to do at one time--much easier for them, less traveling.

                                  But, my critters needed their feet done too so I eventually learned enough from the couple of good farriers who would come more than once so I could trim the horse/pony myself.

                                  If I get another horse/pony I'm going to have to take some refresher courses on trimming but it would be worth it not to be held hostage by small men with small minds and sharp tools....

                                  Not saying there aren't any decent farriers out there but they ones that are are extremely busy. The job itself seems to attract a lot of people who don't have a good sense of business acumen.
                                  "Don't blame Hogg or the other teens. The adults are supposed to know better. If only we could find any." ~Tom Nichols, professor of national security affairs at the Naval War College~

                                  Comment


                                  • #18
                                    The fact of the matter is that farriers don't have to be reliable because they are in demand. Even bad ones usually have enough clientele to tide them over and pay the bills.

                                    IME there is no way to treat them well enough to ensure good treatment in return. The last one I had who was fantastic decided, for some reasons unknown, that he would short shoe one of my horses and make him lame. After 10+ years of excellent work. Go figure. When I called him to gently ask him to recheck the horse he told me he hadn't made a mistake and I could meet him at the vets office to get his opinion. I gently told him I did not think that was in his best interest.. sure enough the vet said (his exact words) "well, the lady just wants the shoe to cover the horses heel buttress, that's not too much to ask". I knew right then I was in really bad spot..

                                    sure enough, not only did he file that horses heels crossways to make them not appear to be over the shoe, but when he did a horse I co-own the next week he asked the BM if I owned that horse.. and then put shoes on him that resulted in a dead lame horse. My 10 year old could have trimmed and shod that horse better.. and this was a master farrier. That particular stunt cost me over 6 months of work with that horse as his craptastic trim caused a quarter crack.

                                    My opinion? They are, for the most part, crazy. That particularly persons book was full of people I had referred to him over the years.. over 10 years of working together and he pulled that crap on me... my hand is still bloody from where he bit it repeatedly (as in, don't bite the hand that feeds you)/

                                    The guy who does work for me now is super nice and as reliable as he can be.. but not as gifted. IME the best tend to be like Vincent Van Gogh.

                                    Can you tell this is a bad subject for me, no wonder I started trimming!
                                    "Kindness is free" ~ Eurofoal
                                    ---
                                    The CoTH CYA - please consult w/your veterinarian under any and all circumstances.

                                    Comment


                                    • #19
                                      Ditto B'Roo and EQT. Learn to trim yourself.

                                      Granted, I had a wonderful farrier/trimmer. But she has kidney disease and knows she won't be around forever, so she mentored/tutored me while I studied.

                                      It was worth all the time and mental/physical effort.
                                      <>< Sorrow Looks Back. Worry Looks Around. Faith Looks Up! -- Being negative only makes a difficult journey more difficult. You may be given a cactus, but you don't have to sit on it.

                                      Comment


                                      • #20
                                        Love my farrier and every time he talks about retiring I remind him that he is not allowed to retire.

                                        Comment

                                        Working...
                                        X