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BM changes feed and doesn't tell boarders, is this normal?

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  • BM changes feed and doesn't tell boarders, is this normal?

    When I first moved my horse to this barn, they were feeding a custom blend of grain in which the ingredients were determined based on the nutrients found in the hay they were feeding. I got a copy of the feed tag and worked with a nutritionist to develop a supplemental diet for my horse based on what was/wasn't in the custom feed.

    A couple of months ago, they started feeding a different type of pellets and the feed change happened after a new delivery of hay so naturally I thought the change in feed was due to the nutritional quality of the hay. WRONG!

    I just found out the new pellets are mostly grass based and are not a custom blend based on the quality of the hay. Shouldn't the Barn Manager have at least sent a note out to the boarders saying a change in the feed was being made or is it customary for Barn Managers to arbitrarily change what they are feeding the horses without letting the owners know?
    Proud owner of a Slaughter-Bound TB from a feedlot, and her surprise baby...!
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  • #2
    There is an old saying that applies here: "An expectation is a resentment waiting to happen."

    If you have boarded horses long enough, or read this forum, you'll see that there is no standard for BO/HO communication.

    Don't bother to ask "what is normal," but make sure you have talked to your BO about what you want. The good thing is that for most horses, most of the time, switching between different kinds of non-alfalfa hay isn't a quick killer. Relax to the extent you can, and have a "where do we go from here" powwow with your BO about both feed and notification about future changes.

    Most of the time, the BO is doing the best she can.
    The armchair saddler
    Politically Pro-Cat

    Comment


    • #3
      My personal feeling, as someone who has boarded and run my own boarding business, is that this should not be normal. I believe that, while the BO/BM has full authority to change feeds/vendors as they see fit, clients should be notified of changes before they occur. This allows time for any potential problems to be brought to light, managed if possible and, if not, for the client to find other accommodations.

      However, there are a gazillion different ways of doing things in any industry, and I am certainly not so arrogant as to believe that how I prefer things be done is really how they should be done!

      There are quite a few barns out there at which the horse owners have no idea what their horses are fed. The BO/BM takes over all decisions -- feed, supplements, vet care, etc. I find this odd, and if I had to board, would not do well in this sort of environment. But others find it perfectly acceptable, even desirable. If this issue with feed is a problem for you, discuss it calmly with your BO. There may be very good reasons for the change. You may find that the new feed works better for your horse, or has no change.

      As noted, your BO is likely doing what s/he thinks best not only for the business, but for the health and well-being of the horses in her/his care. A professional conversation will probably get any questions you have answered.
      Equinox Equine Massage

      In the depth of winter, I finally learned that there was in me invincible summer.
      -Albert Camus

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      • #4
        When a barn is going to the bother of farting around with a "custom blend" and then all of a sudden does different, they probably have a pretty good reason.

        It would take a full time secretary to constantly fluff up anal boarders and keep them informed of every trivial detail of their horse's life.

        If they stopped feeding grain all together and didn't change their hay feeding protocol, then you'd have a legit gripe.

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        • #5
          I only have one here who isn't mine, but he is kinda like mine, I love him like mine...well, you get the picture...

          anyway...

          If I am anticipating any sort of change I always run it by his owner. I would expect it would be done for my horses if the situation were reversed. We talk it over, discuss the pros and cons and expectations and go from there.

          When he got here it was a very radical change for him, he had no pasture, very little turnout and had been worked very hard. He was getting the standard 2 scoops/2 flakes/2 times with crap feed and grain so we it was our chance to really make a difference for him. It took some hits and misses to find what works best for him. That couldn't have happened if I had not discussed changes with his owner.
          I Loff My Quarter Horse & I love Fenway Bartholomule cliques

          Just somebody with a positive outlook on life...go ahead...hate me for that.

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          • #6
            I wouldn't board with someone I didn't trust to make the correct decisions in the first place. I would err on the side of the BO here. Chances are it was done for a good reason. It is also somewhat based on the culture of the barn you are at. There are very very many full care & higher end barns that are expected to maintain the horses completely and the owners are really not that concerned with what the horse is eating, how many times he took a crap that day, or if he had a blanket change at 12:04pm. Other places ask for or require more involvement from the owners.

            Comment


            • #7
              As someone who has lived both sides of this street:

              1. I do expect the BO/BM to notify me of any changes in feed / hay. I also communicate this upfront before (and tactfully after) I move my horse to their facility.

              2. I never made any feed changes without consulting owners beforehand when I ran a boarding facility. I have one filly now on board - wouldn't dream of changing anything without consulting her owner first. I even advise her owner when I adjust the amount of feed she receives (like when she was getting much too pudgy).

              I have seen more than one horse colic from changing feed - especially when process was done abruptly. Fortunately, not happened to me yet but again - I keep a close eye on my horses' care.

              I also have a couple that have specific dietary needs. Neither can have a high-sugar / high-starch feed. I have a young mare that I literally pour feed into (its like she has a hollow leg!). This young mare gets a carefully considered diet to accomodate her growing needs without too much protein, sugars, whatever in her feed.

              Change their feed without consulting me - heads will roll. BUT I also communicate from the very beginning that this is a particular matter - thus I have every right to my expectations.

              Fortunately, only one is now boarded out and he is at an incredibly well-managed, considerate facility. BO and BM are just wonderful - awesome communicators, keep close eye on all the horses there, call with any questions, check to make sure that I am happy there.... I tell you - its so dang perfect it scares me - I keep waiting for the other shoe to drop!
              Originally posted by SmartAlex

              Give it up. Many of us CoTHers are trapped at a computer all day with no way out, and we hunt in packs. So far it as all been in good fun. You should be thankful for that.

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              • #8
                Originally posted by Dazednconfused View Post
                I wouldn't board with someone I didn't trust to make the correct decisions in the first place. I would err on the side of the BO here. Chances are it was done for a good reason.
                Agreed. It's why I love my BO! Changes are done scientifically, she's had the same hay supplier for years, and works to ensure that every horse looks fantastic, and is getting the right mix for their workload/stage of life. I love not having to worry about it.
                "Adulthood? You're playing with ponies. That is, like, every 9 year old girl's dream. Adulthood?? You're rocking the HELL out of grade 6, girl."

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                • #9
                  Unless a horse has a specific issue w/ feed, I think most boarders leave the feed decisions to the BO/BM. Chances are that if your horse has access to good forage the horse does not need much in the way of supplements and grain. Some field boarded horses don't even get grain - just good forage and they are fine. Now if your horse doesn't have good pasture and hay that's a whole different story...

                  I agree BO/BM probably had good reason to switch grain - price increase, maybe the feed store discontinued carrying that type...

                  I wouldn't worry about it too much unless your horse has specific dietary issues

                  Comment


                  • #10
                    Originally posted by Ibex View Post
                    Agreed. It's why I love my BO! Changes are done scientifically, she's had the same hay supplier for years, and works to ensure that every horse looks fantastic, and is getting the right mix for their workload/stage of life. I love not having to worry about it.
                    Exactly. If the horse looks healthy and there's no change in condition or behavior, I would not be the slightest bit concerned.

                    If I didn't trust a BO to make correct decisions on the feeding of my horse, what really could I trust them with? If there's a lack of trust there, then there are a whole lot of other problems here - either you're not trusting the BO to do the job she's paid for, or she's introduced some niggling doubt to you that she knows what she's doing.

                    Comment

                    • Original Poster

                      #11
                      Originally posted by gottagrey View Post
                      Unless a horse has a specific issue w/ feed, I think most boarders leave the feed decisions to the BO/BM. Chances are that if your horse has access to good forage the horse does not need much in the way of supplements and grain. Some field boarded horses don't even get grain - just good forage and they are fine. Now if your horse doesn't have good pasture and hay that's a whole different story...

                      I agree BO/BM probably had good reason to switch grain - price increase, maybe the feed store discontinued carrying that type...

                      I wouldn't worry about it too much unless your horse has specific dietary issues
                      It was a custom made feed, not pre-manufactured and because my mare had tied up after I first moved her, I balanced her diet based upon what she wasn't getting in the custom blend. There is no pasture, I can only hand graze her so the access to forage is not a factor. My disappointment comes from the fact that I was balancing my horses diet based on what I thought she was getting in the custom feed and now find out she isn't getting the nutrients I thought she was. She's in full training as an eventer which is why I'm being so careful to make sure she is getting what she needs.
                      Proud owner of a Slaughter-Bound TB from a feedlot, and her surprise baby...!
                      http://i42.photobucket.com/albums/e350/Jen4USC/fave.jpg
                      http://i42.photobucket.com/albums/e3...SC/running.jpg

                      Comment


                      • #12
                        It depends. We have a few boarders who are out all the time and have expressed interest in what their horses are eating. We would tell them and discuss our reasons for the change.

                        The ones that show up once every other month or so -- no, we don't proactively tell them. We adjust feed as necessary based on body condition. The good condition of the horse is all they are interested in seeing.

                        For these owners we also monitor their medicine supplies, etc. and order more as necessary, so the owners don't have to worry that Pookie isn't getting her thyroid medicine if the owner doesn't make it out very often. The vet sends a bill to the owner directly.

                        Our biggest problems in the past have been when an owner wants to supply their own feed or medicine, but then doesn't make it out/keep it stocked. It is a real pain to have to try to figure out whether to give it a scoop of another feed or nothing at all because Owner hasn't made it to the barn to bring more feed. It's unfair to the horse. Now we will only feed a limited variety of feed that we purchase ourselves.

                        In your situation, I would be pissed. There is a medical reason for what you were doing, and the BO should not have altered the food without speaking to you, and frankly with the vet as well. I hope you had discussed the medical issue with the barn, as that is very important information. We watch over our boarders with medical issues like hawks. We have a few with various allergies, so we have to be careful.

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