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I think I am a FORMER Ariat customer....vent and a question

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  • #101
    Their breeches don't hold up. The material is crap, it looses it's elastic threads and basically falls apart. Happened to three pairs, my local tack shop won't carry their crappy apparrel anymore.

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    • #102
      Thank God I am not the only one. I recently converted to Ariat Endurance boots at the advice of a friend who obviously got a good pair last year in England at Badminton. I have had no end of trouble with them and, under NZ's COnsumer Guarantees Act got a full refund from the Retailer. (They will take it up with Ariat directly or write it off - not my problem.) I have gone back to my Baxter paddock boots which I have worn for about 20 years - each pair lasting me for at least 5 years - including walking around Europe in for 4 months! These are an Australian boot - not the most attractive boot to wear and it is a pull on. I have even bought their jod boots to wear under my leather gaiters for show. A little bit of nugget and they look fab!

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      • #103
        Ariat paddock boot lover

        If you're so mad, I don't get why you won't get on a speaker phone, call them and wait to speak w/someone? There's a toll free #. I wouldn't give up!

        I love my Ariat paddock boots- I have a variety of styles. I NEVER clean them and they hold up great. Never tried the gloves or anything else besides the paddock boots (OK, I have two polo shirts that were on clearance). I can't justify the prices of the rest of their stuff, but I'm so hard on my paddock boots at home that I need something good-- they also take no-time to break in (every other boot gives me blisters for the first month or two ).

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        • #104
          I LOVE all my Ariat product - from boots, to breeches, to gloves! I think their quality is by far better then what is available in the market place. I did have a problem with a pair of defective Sport Breeches (the inexpensive schooling ones) with the elastic in the seat area giving out. I contacted Ariat and their customer service department took care of me right away. Even sent me a new pair in a better quality fabric! I was surprised at how quickly they got back to me. I even got a call back from the design team! I think Ariat makes really terrific products and they stand by them too.
          horsecrazy

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          • #105
            Yeah, I think they are really interested in customer satisfaction - I sent customer service a link to this thread and got no reply what so ever! Things that make you go hmmmmmm.............

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            • #106
              BornToRide- they may not have responded to you but did respond to several of us that had complaints in this thread, so someone did pay attention.
              "smile a lot can let us ride happy,it is good thing"

              My CANTER blog.

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              • #107
                Ariat Quality is an oxymoron

                I bought my first pair of Ariat lace up paddocks about 10 years ago. The first thing that happened was that the heel area started separating from the rest of the sole. Thankfully, it has not progressed. I thought this was a "one off" issue and purchased a pair of zip paddocks. After about 6 months, the zip paddocks started disintegrating, again around the sole area. The first 1/2 to 3/4" of the toe area of the sole literally broke off. So now I have a pair of zip paddocks with no toes in the sole. I don't wear them much.

                I agree that Ariat's quality has gone way down; vitually non-existent. It's a shame that so many people think that wearing the Ariat logo means something. Yeah, it means you spent money on something that will not last.

                I think the tack shop should at least offer a replacement (even without a receipt) and then take the issue up with the Ariat rep.
                www.tailtuxedos.com
                Growing old is inevitable; Growing up is optional.

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                • #108
                  I must be a lucky one as well-
                  I have a pair of the Mens Hexcel Devon Pros and have had them for about 6 years of nearly constant use. Last year they split by the ball of the foot on one side, but that was after a week at the VA Horse Center in the mud and no cleaning. I now wear them only to ride in, and the zippers have never had a problem. I clean/condition them about 2-3x a year.

                  I also have Ariat Terrains and All Around Half Chaps, and they are both good after about 1.5 years of constant use.

                  If I buy Ariat stuff, I buy it through Dover because they have the best customer service EVER and even if Ariat won't deal with you, Dover always will.

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                  • #109
                    Originally posted by caffeinated
                    BornToRide- they may not have responded to you but did respond to several of us that had complaints in this thread, so someone did pay attention.
                    Oh good - there's still hope then! I'm glad something happened

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                    • #110
                      well, no response to my e mail.
                      www.specialhorses.org
                      a 501(c)3 organization helping 501(c)3 equine rescues

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