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I think I am a FORMER Ariat customer....vent and a question

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  • #41
    I can top all these stories! I bought a pair of Ariat zip paddock boots and first thing out of the box, the zipper separated. Yep, first time I put 'em on, they break. I'm still waiting for the RMA#, too.

    Comment


    • #42
      I have to say, I've had my Ariat paddock boots for years... and each year, I keep thinking I'll have to replace them. And each year, they hang in there and refuse to all-out die (I'm not replacing them till there's an actual hole in the leather... right now I'm at big deep cracks, but not all the way through). Now, I wear them in the summer/fall and wear insulated winter ones (also Ariat, and have held up well) when it's cold and wet. So they don't get all-year wear. But still -- I think I've received my money's worth out of them.

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      • #43
        I guess I'm one of the lucky ones? Or maybe I got mine before the quality started going downhill... I bought a pair of the heavier lace ups (don't remember the model offhand) when I was 18 - almost 10 years ago... wore them heavily for 5 years (working for trainers/shows, so a minimum of 10 hours a day/ 6 days a week of heavy use) now STILL wear them less frequently because horses aren't my full time job anymore. Aside from not being the prettiest things anymore, they're in good shape - still even have the original laces!

        Comment


        • #44
          I think the problem is that ariat used to make things well and they would last forever....however now its a different story. I have bought ariat boots for years and never had a problem with them until this last pair.
          http://www.theloft-tackshop.com/

          http://www.petfinder.com/shelters/MD247.html

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          • #45
            Originally posted by Kirsten
            I have to say, I've had my Ariat paddock boots for years
            "for years" means they weren't made recently. And it's the newer stuff that's falling apart.

            Comment


            • #46
              "Newer" as in a year ago? Or two? Guess I'm just one of the lucky ones. My Ariats have worn and worn well. My first pair of Devon Pros lasted about four years, and I only got rid of them because I downright abused them until I had deep cracks in the flexion point at the ball of the foot. I didn't clean them, didn't polish them, didn't oil them. The zippers were perfect from beginning to end. I bought my second pair of Devon Pros two years ago. They're just now starting to show some wear - slight cracking at the instep flexion points. I think, however, that that's because one of my cats insists on peeing on them when I leave them in the mud room. Perhaps he wants Blunnies.

              I have a pair of the Ariat Sport breeches that are about two and a half years old, and I loff them. I do put them in the washer, but line dry them, and they still look great. Comfortable, too.

              I can't speak for the gloves or half chaps, since I've no experience with them. But man, I must have dodged the bullet when it comes to the boots. This is pair #4 of Ariat paddocks, and they've all worn beautifully.

              JME.
              In loving memory of Laura Jahnke.
              A life lived by example, done too soon.
              www.caringbridge.org/page/laurajahnke/

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              • #47
                No ariats for me

                I'm another for no more Ariats. My Grand Prix paddock boots lasted 8 years in hard wear (replaced zipper once) and were sooooo comfy. I'm lucky if my ariats lasted 1 year and the zippers break often.

                I also talked to an Ariat rep at the Horse Expo and was told to buy the "professional" ariats because the other ariats are not made for everyday wear! They also kept trying to tell me how no one likes Grand Prix, everyone loves ariats. I personally find Ariats uncomfortable, their employees unhelpful, and will never buy another pair.

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                • #48
                  I have always had fabulous experiences with Ariats, including their customer service, but noticed the same thing with their gloves. I chalked it up to riding in a Pelham on a horse that would pull, but now that I hear other people had the same experiences, I will stick with SSGs.
                  "I'm not always sarcastic. Sometimes I'm asleep." - Harry Dresden

                  Amy's Stuff - Rustic chic and country linens and decor
                  Support my mom! She's gotta finance her retirement horse somehow.

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                  • #49
                    I have a pair of Ariat Cascades that will not break, crack or die after 4 years of blood, urine, mud, manure, riding and general hard wear on them- I work for an equine vet. Spring '05 I bought the Ariat Close contact half chaps and love them. In Feb I came across a pair of Ariat Colbalt Devon Pro zip paddock boots in my size and the same leather as my half chaps. Wow, my feet felt terrific even after doing a 30 mile LD ride two weeks ago. I hope I don't run into the zipper problems ya'll have shared here.

                    As for gloves, I've been using SSG gloves in summer & artic weight & everything in between. I've never thought about using anyones gloves because the SSG's are so nice.

                    Hope you get a reply from Ariat and a replacement for the gloves. That problem in such a short period of time is not acceptable.

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                    • #50
                      How disappointing that their quality is going downhill. I have an older pair that I love, and they've held up really well over the years.
                      Future Re-Rider
                      "Take care of your memories, for you cannot relive them." [Bob Dylan]

                      Comment


                      • #51
                        I've gotten responses from emails I sent to the website, but no other emails. And I have talked to real people without deathly long waits on the phone.

                        Ariat half chaps are lasting me years n years, boots ... I'm still on the 3-year old pair ... but anything I've bought new in the last two years has been disappointing.

                        One of the disappointing things to me is that I see a lot of comment about poor quality, but the shelves and racks of tack stores are being increasingly filled with Ariat products. A friend of mine who works at a tack store said Ariat is even pushing out older companies (Why did Effingham go belly up?) ...

                        I hate to talk bad about a company that was really good to me years ago, but thanks to this thread I don't feel so much like an old fogey talking about how much better everything was "back in the day"!
                        *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=

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                        • #52
                          I've also noticed that Ariat is starting to take up more shelf space in the stores. Which is fine on some level, but my budget doesn't include $100 breeches for schooling or $40 gloves that I personally find kind of ugly. I usually just buy SSG's--or, if I was to spend that much, I'd go for Roeckls. Selection is nice...it's sad when one company takes over all the shelf space, especially when the products are not really affordable or necessarily the best quality.

                          Comment


                          • #53
                            Interesting developments - I bought a pair of Ariat Glacier boots, because I tend to suffer from cold toes in the winter. I do not mind spending more if it really works, so I optend for the more expensive winter boot version. The first pair I had to replace because the lining in one of the boots was faulty. Now the second pair I noticed that the sole is coming lose on the sides of the boots, where it is glued to the boot, right in the area where the crease is from walking and bending the foot. I though it was a bit premature for it to happen, especially in expensive boots like this.

                            So I e-mailed Ariat, describing the problem, hoping theyr would say, thank you we will pass it on to R&D and look into it. Instead I got a lot of blah, blah, stand behind our product, blah, blah.......sure - it will probably happen to the next pair again in six months because the manufacturing process is lousy somewhere along the line....never mind perhaps checking inot that maybe......

                            Comment


                            • #54
                              I was actually wondering if my fat feet had something to do with all my pairs of Ariats cracking around the ball of the foot and breaking their zippers.

                              The problem for me, however, is that I have TERRIBLE feet, am at the barn all day, and do a lot of walking. And I really find the stupid boots to be comfortable. Sigh. Hopefully some of these durable ones have equally great soles.
                              ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
                              "I know nothing with any certainty, but the sight of stars makes me dream." --Vincent Van Gogh

                              Comment


                              • #55
                                I have only purchased 1 pair of boots of theirs. I had them about 6 mths of daily wear and gee not much will wake you up faster than slushywater hitting the ball of your foot at 7 am... That was mmm 6 /7 yrs ago. I called them and told them the problem... I had the box, reciept, etc the only thing I couldt do is return them to hte tack store I bought them as it was about 100 miles from where I live. They told me that I could return them at my expense, they would 'fix' them at my expense and they would ship them back to me at my expense.... SO the fix if I remember would cost me about 90$ it was cheaper for me to go out and buy and other pair of another brand... I still have them but they are wearing a bit.
                                the best pair of paddocks I ever bought I got in the early 80's I had them until about 96 when someone figured they liked them or needed them more than I did and removed them frm my trunk...They were not Ariats and in all honesty I can not remember the maker name..
                                I normally can not longer afford Ariats so I do not buy them but have looked at their stuff in catalogues.. after reading this thread I will not even do that.
                                Friend of bar .ka

                                Comment


                                • #56
                                  As everyone is saying..
                                  They USED to be great..

                                  I noticed them going downhill
                                  With all the "newer non-horsey" stuff..
                                  A client of mine , a Nurse, had the mules
                                  For a month, when the sole came right off..
                                  Then I heard another complaint about the clogs w/ the strap..
                                  Then more stories at the barn..

                                  Shame really, my old paddock boots from them
                                  You could not have killed with a meat axe..
                                  You can just LOOK at the new merchandise and see
                                  The lack of quality.. I don't love the advice to get
                                  The more "expensive" line ! Your product should
                                  Hold up at EVERY level of price..

                                  Just my two red cents!
                                  WW
                                  FMO:OMG I almost put my eye out hunting clique.

                                  Comment


                                  • #57
                                    My brother works in development for a big sneaker firm, and I know they take their customer feedback seriously.

                                    Why don't you pack up your gloves and send them via registered, insured mail directly to the Ariat headquarters? If they can see for themselves that brand new gloves split, instead of having someone describing it in an email or phone call, maybe you'll get some results.
                                    Good luck. That's a shame. I've always liked Ariat products and I hope they're not starting to skimp on quality.

                                    Comment


                                    • #58
                                      Originally posted by abrant
                                      I'd have to agree with another poster saying that Ariat quality has really gone down.

                                      I bought my first pair of Ariat paddock boots USED at a thrift store for $8. I proceeded to wear them daily for hard barn work for 5 more years.

                                      After those died, I bought a pair of the Ariat work boots. Less than 1 year. They SHRUNK.

                                      Silly me, went out and replaced then with Ariat paddock boots (the zip-up ones). The zip doesn't go all the way up unless I am wearing NO SOCKS. They hurt my feet too :/ Half the time I'd rather be in my $7 walmart muckers, but a girl must ride sometime.

                                      I would consider myself, now, to be a smarter former ariat customer. I wonder if there are other people out there noticing the decline as well.

                                      ~Adrienne
                                      I agree about the quality being less than what it was on Ariat boots. I remember buying a pair of zip front paddock boots when Ariats first hit the shelves. I wore those boots forever and they lasted about as long. Skip forward a few years to buy their replacement and A) no longer making that style boot B) sizes run small to the point of KILLING my feet and C) they lasted less than a year before the sole came apart. I have one other pair, a Devon Pro zip front paddock that I've never worn. They were a gift from my fiance and they are collecting dust in my closet.

                                      Now, the fat baby Ariat boots and Ariat sandals are a different story. Granted, I still have to purchase a size 10 to squeeze my size 9 foot in but they have lasted and once broken in, are quite comfortable.

                                      In regards to Ariat's customer service, I know firsthand it's rather poor. I worked in a tack store and had several customers return barely worn boots that just fell apart. It took several angry calls to get Ariat to replace these customer's boots. And the first thing they'd ask us was "were the customers rough on their boots!"

                                      Comment


                                      • #59
                                        I got a pair 4 years ago, within 1 month the zipper broke and ripped out, I got the zippers replaced on my own and those lasted until very recently. Leather has been OK, its pretty beat up and the sole has broken around the toe. I do not think I will replace them with Ariats again because of all the zipper problems. I do like their half chaps however.
                                        www.penwickstable.com

                                        Comment


                                        • #60
                                          Another "Used to be" Customer

                                          The only Ariats I have now are the "Frost Biter" boots for winter. They are fine, but I will never buy another pair of their riding boots. Not really due to any quality issues per se, I just hate their thick soles and heels - I feel like when I used to wear them I didn't have a good feel of my stirrup. But that is just my preference.

                                          It's sad to hear that they seem to really be going down hill.

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