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What exactly do they want?!?!?!?

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  • What exactly do they want?!?!?!?

    I have 2 ads up on a major equines for sale type website. They are both young horses (not old enough to start under saddle).

    In my ad I list sire and dam's info, expected height, discipline, disposition, links to my webpage for more photos and video as well as pictures of other siblings. I also have their inspection results.

    Yet, I have received no less than 6 responses of "please tell me about your mare". That's all. WTF? She was born at 3:54 am? What do they want? Is it ok to write back to ask what additional info they are looking for? Or.........should I say less in the ad in the 1st place?
    Holly
    www.ironhorsefrm.com
    Oldenburg foals and young prospects
    LIKE us on Facebook!

  • #2
    Could they be looking for info on what they're doing now? How they are to handle, if they've been clipped, will they stand for the vet etc.

    I would just email back and ask what sort of info they want.
    Horse Show Names Free name website with over 6200 names. Want to add? PM me!

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    • #3
      Uhm ... refer to the tire-kicker thread. IME you can reply to that type of message, but you'll never hear anything from them again. I guess it's kids who don't know any better either pipe dreaming or looking for pretty pictures for online games. They can't be that interested if they don't have specific questions.
      "Why would anybody come here if they had a pony? Who leaves a country packed with ponies to come to a non-pony country? It doesn't make sense!"

      Comment


      • #4
        Do one of two things:

        1) Make a word document with all sorts of insane details; it should repeat everything in your ad, and then go on about what her personality is like, what you've done with them so far, and anything under the sun you can think to write. Then save this document, and when people ask you vague questions, copy & paste it to the email. That way if it's just a tire kicker you really haven't wasted any time.

        2) Thank them for the inquiry, ask them what they want to know specifically and mention you have already listed the most pertinent information in the ad.
        Originally posted by barka.lounger
        u get big old crop and bust that nags ass the next time it even slow down.

        we see u in gp ring in no time.

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        • #5
          Glad I'm not the only one puzzled by these inquiries. Since it seems the majority are tire kickers (probably kids is my guess) I have been referring them to the web site and say I would be happy to answer any specific questions they might have.
          Epona Farm
          Irish Draughts and Irish Draught Sport horses

          Join us on Facebook

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          • #6
            Originally posted by horsetales View Post
            Glad I'm not the only one puzzled by these inquiries. Since it seems the majority are tire kickers (probably kids is my guess) I have been referring them to the web site and say I would be happy to answer any specific questions they might have.
            That's what I always do, too. IME just writing all of them off as tire kickers is a bit hasty, although most of them are. Some I think are just inexperienced buyers, though. Typing out a quick reply (even saving it and copying/pasting for new inquiries) doesn't take much time and sometimes they do come back with specific questions.
            exploring the relationship between horse and human

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            • #7
              I always reply, and I always ask them to be more specific about what "more information" they want. Sometimes they respond, sometimes they don't. But it's fast, easy, and one doesn't risk alienating an honest-to-god prospective buyer.
              In loving memory of Laura Jahnke.
              A life lived by example, done too soon.
              www.caringbridge.org/page/laurajahnke/

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              • #8
                Originally posted by kellyb View Post
                1) Make a word document with all sorts of insane details; it should repeat everything in your ad, and then go on about what her personality is like, what you've done with them so far, and anything under the sun you can think to write. Then save this document, and when people ask you vague questions, copy & paste it to the email. That way if it's just a tire kicker you really haven't wasted any time.
                This is exactly what i did when I was selling my gelding. I wouldn't say they were "insane details" but I described his level of training, regular work routine, show history, his vet history, farrier needs, feed and management, etc. I actually created it as an email with pictures attached, and emailed it to myself - then I could just forward the email to anyone who inquired.
                Jigga:
                Why must you chastise my brilliant idea with facts and logic? **picks up toys (and wine) and goes home**

                Comment


                • #9
                  What you need to realize is that many people don't know how to answer an ad--they don't know what words to use to push the transaction to the next step of personal interaction. It doesn't make them a tire-kicker or stupid.

                  Comment

                  • Original Poster

                    #10
                    I love the inane word document answer!!!
                    Holly
                    www.ironhorsefrm.com
                    Oldenburg foals and young prospects
                    LIKE us on Facebook!

                    Comment


                    • #11
                      Maybe they are just trying to break the ice? They don't know who you are. All they have is a picture and a few details. If they are a seasoned buyer/seller and know exactly what they want-yes they can get into the nitty-gritty right away. But if they are looking/window-shopping/not yet sure what they want/bargain hunting/whatever, they may not know yet how to go beyond that. It is a for sale horse ad-what else can they ask except -so tell me more about the horse? Like an ice-breaker , so they can get a feel of who/what you are etc..

                      Comment


                      • #12
                        Vetting you?

                        I would do this when I was shopping as a way to "vet" the seller. Based on the response, I'd either drop it or make a phone call to talk in person.

                        I was typically looking for behavioral questions...herd behavior, ground manners, personality, trailer experiences, behavior when scared, etc. Seldom did the ads address these questions, even if they were well written.

                        However, I'd also usually give a short list of example questions I wanted answers - not just an overall "tell me more".

                        Comment


                        • #13
                          I do most of the customer contact for my job via e-mail. I work in a different location than the organization I support. I have had other jobs like this in the past as well.

                          I would agree with the poster who says that some of these folks are looking to start a conversation and don't know how exactly to go about it. I would not write them all off as tire kickers. Most probably are, but some may not be.

                          Many (most?) people are shockingly inept writers, readers, and written communicators. You are bumping up against this fact via e-mail, which sorta makes it particularly apparent. I can't tell you how many times I've come away from an exchange with a colleague conducted entirely on line thinking, "oh my god, they are complete morons", due to the person's inability to follow a simple conversation, keep track of details, etc. Then I get them on the phone, and they are not idiots, they are just craptastic writers / readers. (many stupid and contentious threads on this very board become that way because the participants are incapable of properly comprehending what has been posted on a topic already)

                          I second the suggestion of keeping a detailed description of horse's routine, feeding, behavior, work to date, etc. as a text file and resending it as necessary. You never know which one of these folks really is a prospect.
                          I tolerate all kinds of animal idiosyncrasies.
                          I've found that I don't tolerate people idiosyncrasies as well. - Casey09

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                          • #14
                            As said before, I will use that very question as a way to vet the seller. YOU are the owner of the horse YOU should know the horse and have some kind of connection with the horse. You should be able to tell me something beside the basic facts. If you can't I am not interested. If you won't I am not interested. I have found that if you aren't willing to talk to me about your horse then there tends to be (not always tho) something being hid, personality quirk, etc.
                            Proud Mama of a BOY rider

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                            • #15
                              I agree that this type of inquiry is NOT necessarily a tire-kicker.

                              As other posters have said, you need to give more info on these particular horses: what are pluses and minuses on that individual horse? It's one way of drawing out any possible problems that aren't going to be posted in an ad and to gauge the seller's honesty (yes, it's vetting the seller). Are you trying to hide a cribber or will you be up-front about it? Does the horse show well in outdoor rings but get iffy in indoor arenas? (May not apply in your case if the horses are too young to show, but, it's an example.) Has the horse only been loaded on a trailer once in his life? The point is to be open and honest about the horse in your reply and make your horse stand out from the rest of the ads listed.

                              Someone who posts the bare stats on a horse and refuses to offer real detail on a individual horse frequently seems to be hiding something -- or barely knows the horse well enough to tell him apart from his barn-mates (i.e. typically, someone reselling after having had the horse less than a month).

                              If it's a long drive to go see the horse in person, I want to know if I should cross this horse off my list immediately or if it's worth pursuing further. The only real way to find out is to draw out more detail from the seller.

                              I'd walk away if the seller can't tell me anything about their horse other than age, sire and dam, health, where they rank on a scale of one to ten on temperament, and some photos. Wouldn't you?

                              Comment

                              • Original Poster

                                #16
                                Originally posted by Curiously View Post
                                I agree that this type of inquiry is NOT necessarily a tire-kicker.

                                As other posters have said, you need to give more info on these particular horses: what are pluses and minuses on that individual horse? It's one way of drawing out any possible problems that aren't going to be posted in an ad and to gauge the seller's honesty (yes, it's vetting the seller). Are you trying to hide a cribber or will you be up-front about it? Does the horse show well in outdoor rings but get iffy in indoor arenas? (May not apply in your case if the horses are too young to show, but, it's an example.) Has the horse only been loaded on a trailer once in his life? The point is to be open and honest about the horse in your reply and make your horse stand out from the rest of the ads listed.

                                Someone who posts the bare stats on a horse and refuses to offer real detail on a individual horse frequently seems to be hiding something -- or barely knows the horse well enough to tell him apart from his barn-mates (i.e. typically, someone reselling after having had the horse less than a month).

                                If it's a long drive to go see the horse in person, I want to know if I should cross this horse off my list immediately or if it's worth pursuing further. The only real way to find out is to draw out more detail from the seller.

                                I'd walk away if the seller can't tell me anything about their horse other than age, sire and dam, health, where they rank on a scale of one to ten on temperament, and some photos. Wouldn't you?
                                But I have posted that these are BABIES! They don't crib and people don't usually buy them to turn them over in a month.

                                Yes, when I was shopping for a babe for myself, I wanted lots of sire and dam info and lots of pics. Your eeek quote acts as though I can only tell teh buyer three things about my horse. On the contrary, I don't know what they want to know. Do I write a book on the sales ad and risk them not reading it? I am getting one sentence responses from interested parties. I gues I am confused as to how that is "vetting" a seller.
                                Holly
                                www.ironhorsefrm.com
                                Oldenburg foals and young prospects
                                LIKE us on Facebook!

                                Comment


                                • #17
                                  Originally posted by eventchic33 View Post
                                  As said before, I will use that very question as a way to vet the seller. YOU are the owner of the horse YOU should know the horse and have some kind of connection with the horse. You should be able to tell me something beside the basic facts. If you can't I am not interested. If you won't I am not interested. I have found that if you aren't willing to talk to me about your horse then there tends to be (not always tho) something being hid, personality quirk, etc.
                                  I don't dismiss these inquiries, but realize the majority are kids/tire kickers. It helps tremendously if you give the seller some direction: please tell me more about their ... temperment, breeding, health, conformation, parents, show record etc. Like the OP I try to put alot of useful info in the ads, so I am left puzzled by the tell me more inquiries - I'm a talker and could ramble on for pages telling you more. I would rather answer your true questions than ramble on for 2 pages maybe still missing what you are really after. Thus, I usually thank them for the inquiry, let them know we have more info and video on our website and let them know I would be happy to answer any specific questions via phone or e-mail
                                  Epona Farm
                                  Irish Draughts and Irish Draught Sport horses

                                  Join us on Facebook

                                  Comment

                                  • Original Poster

                                    #18
                                    Originally posted by horsetales View Post
                                    I don't dismiss these inquiries, but realize the majority are kids/tire kickers. It helps tremendously if you give the seller some direction: please tell me more about their ... temperment, breeding, health, conformation, parents, show record etc. Like the OP I try to put alot of useful info in the ads, so I am left puzzled by the tell me more inquiries - I'm a talker and could ramble on for pages telling you more. I would rather answer your true questions than ramble on for 2 pages maybe still missing what you are really after. Thus, I usually thank them for the inquiry, let them know we have more info and video on our website and let them know I would be happy to answer any specific questions via phone or e-mail
                                    THis sounds exactly like me..........however out of the 6 that I got, and gave that reply to, none were ever heard from again. Soooo, either all were tire kickers OR I was being vetted and was found to be lacking by my polite response.

                                    Another question? Is it polite to ask what THEY are looking for? Vet the buyer? I want to know where my young horses are going......
                                    Holly
                                    www.ironhorsefrm.com
                                    Oldenburg foals and young prospects
                                    LIKE us on Facebook!

                                    Comment


                                    • #19
                                      Originally posted by Iron Horse Farm View Post

                                      Another question? Is it polite to ask what THEY are looking for? Vet the buyer? I want to know where my young horses are going......

                                      Not at all, when I was looking for a horse, only 2 asked what I was looking for, and what my plans were. LOL, I did buy one of them, and at one point it was like I was adopting a baby . But, he was a young horse, sweet, but not a lot of miles on him, and she wanted to be sure we'd be a good fit. AND she wanted to talk to my trainer! In the long run, I appreciated her concerns for him, I bought him, and just adore him.

                                      When the seller asks me a lot of questions, I feel they're concerned about their horse...and want a good fit for him not just concerned about making a sale.

                                      Comment


                                      • #20
                                        I suspect that most serious buyers would want to know if it leads, loads, clips, ties, crossties, is quiet for farrier, vet, etc. (that would be reasonable info to know about a 2 yr. old). Some people DO start basic work at 2 (I don't), so any information on that front, as well. Also how the horse has been managed (in/out time, etc.).
                                        www.littlebullrun@aol.com See Little Bull Run's stallions at:
                                        "Argosy" - YouTube and "Boleem" - YouTube
                                        Boleem @ 1993 National Dressage Symposium - YouTube

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