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Quillin's halter questions

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  • #21
    Originally posted by sisu27 View Post
    I will say my one huge dissapointment was the customer service. I ordered online and the form would not allow me to change the delivery method from "pick-up". I called and spoke to someone and they said they would look for my order and make the change. I did not indicate I was in any sort of hurry to receive the halter. I expressed some concern about how they would be shipping it (to Canada) and the associated cost. I checked my credit card and my total ended up being $171 CAN. Yikes! Shipping was as much as the halter. I called and inquired and they said they would look into it and call back...no call back. If they were a huge operation like Dover or something I would expect this but they aren't and you might think that someone would see the estimated shipping charge and say "hmmm...might want to check with this customer and give them a heads up". In my business we would. I could have picked it up while in KY or used my own account to ship it if I had known how they ship.

    So I will not purchase from them again but hopefully the halter is quality enough that it will last a while on my destructive thbd!
    I had no problem changing my order to "pick up", even though I live in Canada. Just sent them an email and they did it right away.

    The additional charges for shipping are not for shipping, it will be duty at the border. They are shipped via UPS, and they charge a brokerage fee as well. It certainly adds up! I shipped my first Qullin halter the first time and found out about these 'extras'. I love their halters, and thankfully know someone who at sometime or another is headed to Kentucky, so I get them to pick them up for me. I've also had luck having them shipped to a friend in the states who can then ship them to me USPS.
    Equine Web Design http://www.tbconnect.net | Kingsgate Stud home of Legal Jousting (IRE)

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    • #22
      I've been a Quillin shopper for at least 10 years if not 15 and have always had excellent service!!

      Don't worry on the color it will darken up...the halter on the head shot of Squire is one that has darkened...they will not stay red I promise~! http://neighland.com/Squire.html

      It depends on who I'm ordering for but I ALWAYS get a double buckle, and 99% of the time a english chin. I've never been a huge throat latch fan, but have gotten more into them in the past few years...although don't always use them.

      Also they are great if you have one break the chin they will fix it at a minimal cost!

      I LOVE QUILLIN!!

      May have to go check out the shipping special...I have a few I need to order!
      www.neighland.com
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      • #23
        I have the double buckle crowns, throat snap, adjustable chin. Nose and crown both lined. Mine have worn very well except when my mare decides to pull back on one. I keep a couple extra crowns around, and I've started fastening the crowns on the looser holes so I have another hole to fasten to later. Or drill an extra hole if I run out of holes. Since my gelding wears a smaller size than my mare, I can use her broken crowns on him if they don't fit her.

        Thankfully we haven't broken one in several months.

        Oh, to darken them up, turn the horse out in the halter for a couple weeks. My mare's and gelding's halters are nice and dark, but my filly's is still reddish. She wears hers very infrequently.

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        • #24
          Great Update!!

          I take it back...I will order from them again. I received an e-mail saying they had made an error on the shipping and have credited my card. Thank you!

          K-2 I wasn't trying to change it to pick-up but was trying to get it shipped...doesn't matter. No, it was not duty, brokerage fees...we got around all that

          Anyways, they have restored my faith and the halter is really quite fantastic. Thanks for the reassurance that it will darken up...haven't seen him today but it is probably already coated in mud and thus darker!
          "look deep into his pedigree. Look for the name of a one-of-a-kind horse who lends to his kin a fierce tenacity, a will of iron, a look of eagles. Look & know that Slew is still very much with us."

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