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Trainers: what would you do with this client?

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  • #101
    I've visited the emergency room more than a few times with horse-related injuries and never been asked where/how the accident occured. Once I said anything remotely non-car related, they seemed pretty disinterested in the details?! I guess your mileage may vary!
    ~Veronica
    "The Son Dee Times" "Sustained" "Somerset" "Franklin Square"
    http://photobucket.com/albums/y192/vxf111/

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    • #102
      Originally posted by vxf111 View Post
      I've visited the emergency room more than a few times with horse-related injuries and never been asked where/how the accident occured. Once I said anything remotely non-car related, they seemed pretty disinterested in the details?! I guess your mileage may vary!
      Ditto. They just looked at me like... "you got THAT broken up by an ANIMAL?" and moved on with their work.

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      • #103
        I had similar trouble w/ my ins company after I broke my arm. It was an accident. But they were looking for someone to go after.

        Happened after my CT surgery as well. I continued to get calls and letters trying to determine who they could go after. It was just a problem...no one's fault.
        A good horseman doesn't have to tell anyone...the horse already knows.

        Might be a reason, never an excuse...

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        • #104
          Originally posted by Guin View Post
          Insurance companies suck.
          Not always -- I dreaded calling my insurance co. and having to explain how it was that the horse I owned spooked inside the barn and finished with crashing into the SUV I owned, causing literally thousands in damage to the car (definitely one of those times you didn't know whether to laugh or cry ). When I finished explaining the situation, my State Farm agent said "were you or the horse hurt", and when I said no, they burst out laughing and said "good because that was the funniest thing we've heard in the office in a long time and I didn't want to laugh if anyone was hurt!" They paid my claim without any further questions and no hassle at all!

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          • #105
            Originally posted by trainer Xalter View Post
            After sleeping on it I am having second thoughts about firing them before consulting with the attorney. I am calling mrs. to cancel today and tomorrow's appointments due to a family emergency. I wish I didn't have to contact her but I think it's best to wait until Monday.

            That is the best plan...good luck
            * <-- RR Certified Gold Star {) <-- RR Golden Croissant Award
            Training Tip of the Day: If you can’t beat your best competitor, buy his horse.
            NO! What was the question?

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            • #106
              Originally posted by Madison View Post
              Not always -- I dreaded calling my insurance co. and having to explain how it was that the horse I owned spooked inside the barn and finished with crashing into the SUV I owned, causing literally thousands in damage to the car (definitely one of those times you didn't know whether to laugh or cry ). When I finished explaining the situation, my State Farm agent said "were you or the horse hurt", and when I said no, they burst out laughing and said "good because that was the funniest thing we've heard in the office in a long time and I didn't want to laugh if anyone was hurt!" They paid my claim without any further questions and no hassle at all!
              When I had owned my now retired horse only a week, I put on one of my old horse's blankets to check for size. When I fastened the surcingle, he lunged backwards at great speed, SAT on the trunk of a friend's Honda in the parking lot, then rolled off it and onto his back under the rear of the car. Despite such an over-reaction to the blanket, he lay there quietly, and we pulled his legs over and rolled him from under the car and he got up and just stood there. No damage to him, but a HUGE dent in the Honda. It turned out to be covered under my renter's policy, no questions asked. But when she took the car into the body shop to be fixed, they wondered how she had gotten such a big dent (entire trunk lid crushed) without a single actual SCRATCH on it. They did indeed fall over laughing when she told them a horse SAT on it.

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              • #107
                GREAT SPIN OFF

                weirdest horse-related insurance claims!

                Comment

                • #108
                  All I could think was thank goodness the kid wasn't hurt worse. Imagine what this mother would be like if it were critical?

                  I'm sorry you're dealing with that.

                  Consult your attorney and then run far far away.

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                  • #109
                    I'm guessing it has never crossed mom's mind that you would get fed up and terminate the contract, your abusive relationship with her, nor the poor kids relationship with the horse... She sounds like a narcissist, who never thinks of anyone or anybody but herself. It's time for her to grow up and learn her actions have consequences (but true narcissists never do, actually).

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                    • #110
                      Definitely talk to a lawyer first. I am not in the "fire her" category as that could look like guilt. If she doesn't terminate the contract on her own, then that could be her admitting that there is not a problem with the horse, might work out in your favor.
                      Every man has a right to his opinion, but no man has a right to be wrong in his facts.
                      Bernard M. Baruch

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                      • #111
                        Ugh... this thread makes me sick to my stomach... especially the story about the guy who sued everyone regarding the ice hockey incident. That is really sad. Why can't anything just be an accident any more!

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                        • #112
                          "There is even a section regarding verbal abuse of others as grounds for immediate termination." - then exercise it! I agree with the advice to get an attorney on board ASAP. Good luck, and keep us posted!
                          Jeanie
                          RIP Sasha, best dog ever, pictured shortly before she died, Death either by euthanasia or natural causes is only the end of the animal inhabiting its body; I believe the spirit lives on.

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                          • #113
                            needs someone to blame crowd

                            Does this parent think that like Johnny is the best rider since sliced bread and that the accident could not possibly be his fault??? - as accidents never happen... I am willing to bet that the tirades of this parent came after a show or some event that Johnny did not place as well as they think he should have and it is your fault or the horse's. I am a parent of a soccer and softball player as well as an "A" circuit rider. Weird people come to all hobbies and sports. I have seen this over and over with different people that don't want to trust the person they are paying, for their expertise and have a different opinion. I don't think it is coming to a lawsuit perse, but best to cya with lawyer and fire the client as they are a major pain in the bum. Life is too short.

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                            • #114
                              Originally posted by trainer Xalter View Post
                              Looking for advice.

                              Client is very well off. They lease one of my horses. They have been leasing this horse for 2 and 1/2 years for their pre-teen son to lesson and horse show on.They have always been delighted with the horse and the arrangement.

                              Periodically, say every 4 months of so, the mrs. will get a bee in her bonnet about something and fly into a tantrum tirade, screaming, yelling, swearing, name calling, accusations, the works. I, being ever the professional, have always tried to talk her down off the ceiling, jump through 1000 hoops, get an ulcer, and "fix" it. 24-48hrs later she is done and acts like nothing happened.

                              They usually discuss matters with me via email, being fairly absent clients. They only come to the barn for lessons even though they lease. In their emails, they will ask about doing x,y,z and when I say "sure we can do x,y,z they say "we want to know why you haven't addressed this in the past if you think it's a good idea?" If I say no I think x,y,z is not something I want to impliment they will invariably push back and then demand x,y,z. Everytime I get an email from them my stomach sinks thinking what now??

                              Things have come to a head. Son and lease horse took a tumble. Lease horse tripped and fell during a lesson, son fell off and broke his collar bone. At first it was a routine situation, everyone agreeing it was a freak accident. Two days later they email me and request that the lease horse get a full vet work up before son ever rides it again. I say I believe this to be a freak accident and the horse is fine but if you'd like to pay for the vet check it's fine with me. I understand just being sure for piece of mind. Suddenly, seemingly because I agree they want to know why I haven't ordered this horse looked at prior. Now suddenly they insist this horse has always had a tripping problem and I haven't addressed it. I am perplexed and push back saying, in my opinion, this has never been an issue in the past.

                              Now, this horse has never had a tripping problem and they've never even questioned me about a "tripping problem" in the past and yet they insist he has had a long history of tripping. Again, they have leased him and the son lessoned on him for 2 and 1/2 years. I cannot recall any history of tripping or them asking about tripping or mentioning tripping or even refering to the horse with the nickname they now insist "everyone" knows him as "____ the tripper". I am baffled as to where this is coming from.

                              Fast forward, vet does a full work up including flexions and finds nothing wrong with the horse. They are not satisfied and request his printed records, which I agree to be released, why not? I have nothing to hide and if it will ease their minds so be it. In the process of reviewing records, vet finds out he has not given the horse his adequan in 5 months. Vet does automatic adequan injections on a list of horses ordered by me and billed direct to clients. Why this is not included in his records is beyond me. I order it monthly, I should say as a preventative.

                              Clients are now leaping on this and saying this caused the horse to fall and moreso, they blame ME for the horse not getting adequan. The mrs. SCREAMED at me for 30 minutes (litterally), hung up on me twice, never allowed me to speak, called me every name in the book, swearing cursing, F-bombing, spoke of me in such vile language I may never forget it. I sat there and let her do it, waiting for a chance to get a word in. I did call her back everytime she hung up. She never allowed me to speak past saying "I'm sorry you feel this way".

                              I should mention the horse is ridden by me regularily and showed no indication of any soreness anywhere ever that would have made me suspect something was wrong. Again, he passed his vet check with flying colors.

                              My husband calls these people emotional terrorists and says they are scapegoating me.

                              Now they want to watch me ride the horse, I said fine. And they want to vet check the horse again after I ride it.

                              At this point I think they are looking for more amunition to point fingers.

                              What would you do?
                              Fire them as clients and say NO if they beg to come back; no need for whackos like that.

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                              • #115
                                Periodically, say every 4 months of so, the mrs. will get a bee in her bonnet about something and fly into a tantrum tirade, screaming, yelling, swearing, name calling, accusations, the works
                                I don't think the whacko mama has any ulterior motive here. Based on what she does REGULARLY with NO provocation, the injuring of her son caused sadly predictable results.

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                                • #116
                                  mommy dearest sounds like she needs anger management classes to learn how to stop being such a rage-a-holic. Also sounds like a drunk

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                                  • #117
                                    Ding, ding, ding!!! We have a winner!
                                    "mommy dearest sounds like she needs anger management classes to learn how to stop being such a rage-a-holic. Also sounds like a drunk "
                                    www.ncsporthorse.com

                                    Comment

                                    • #118
                                      Originally posted by ilikridn View Post
                                      Ugh... this thread makes me sick to my stomach... especially the story about the guy who sued everyone regarding the ice hockey incident. That is really sad. Why can't anything just be an accident any more!
                                      Err...it was indoor soccer played in a building also used for league play ice hockey depending on season. Actually it was a fall playoff game going into the switch over.

                                      Doesn't matter, it is closed and paved over now with (yet another) half completed strip mall when the one across the street is half vacant.
                                      When opportunity knocks it's wearing overalls and looks like work.

                                      The horse world. Two people. Three opinions.

                                      Comment

                                      • #119
                                        Originally posted by vxf111 View Post
                                        I've visited the emergency room more than a few times with horse-related injuries and never been asked where/how the accident occured. Once I said anything remotely non-car related, they seemed pretty disinterested in the details?! I guess your mileage may vary!
                                        I had to undergo a rather intense interview with a health insurance company rep when a friend of mine was critically hurt. They were trying desperately to find a way that they could sue the barn owner or SOMEONE to recover her costs. It was lucky for everyone that she was kicked by her own horse - if it had been a different owner, the insurance company definitely would have sued and dragged us all into it.
                                        If you are allergic to a thing, it is best not to put that thing in your mouth, particularly if the thing is cats. - Lemony Snicket

                                        Comment

                                        • #120
                                          CYOA!

                                          OP, please shut them down NOW, they sound exactly like the type of people who will smile at your face while they hire someone else to stab you in the back.

                                          If they "forgive" you for this incident, there is no doubt in my mind they will find another to pin on you. People like this aren't always only looking for money - they enjoy being able to upset someone else's peace & happiness, it's a power trip for them.

                                          Smile & say noncommittal polite thing whenever you cross them in person, deal with them in the future only in writing, and after having lawyers & friends review anything you send before you send it, and count your blessings for having them out of your life.

                                          Good luck!
                                          Arcadien

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