• Welcome to the Chronicle Forums.
    Please complete your profile. The forums and the rest of www.chronofhorse.com has single sign-in, so your log in information for one will automatically work for the other. Disclaimer: The opinions expressed here are the views of the individual and do not necessarily reflect the views and opinions of The Chronicle of the Horse.

Announcement

Collapse

Forum rules and no-advertising policy

As a participant on this forum, it is your responsibility to know and follow our rules. Please read this message in its entirety.

Board Rules

1. You’re responsible for what you say.
As outlined in Section 230 of the Communications Decency Act, The Chronicle of the Horse and its affiliates, as well Jelsoft Enterprises Ltd., the developers of vBulletin, are not legally responsible for statements made in the forums.

This is a public forum viewed by a wide spectrum of people, so please be mindful of what you say and who might be reading it—details of personal disputes are likely better handled privately. While posters are legally responsible for their statements, the moderators may in their discretion remove or edit posts that violate these rules. Users have the ability to modify or delete their own messages after posting, but administrators generally will not delete posts, threads or accounts upon request.

Outright inflammatory, vulgar, harassing, malicious or otherwise inappropriate statements and criminal charges unsubstantiated by a reputable news source or legal documentation will not be tolerated and will be dealt with at the discretion of the moderators.

Credible threats of suicide will be reported to the police along with identifying user information at our disposal, in addition to referring the user to suicide helpline resources such as 1-800-SUICIDE or 1-800-273-TALK.

2. Conversations in horse-related forums should be horse-related.
The forums are a wonderful source of information and support for members of the horse community. While it’s understandably tempting to share information or search for input on other topics upon which members might have a similar level of knowledge, members must maintain the focus on horses.

3. Keep conversations productive, on topic and civil.
Discussion and disagreement are inevitable and encouraged; personal insults, diatribes and sniping comments are unproductive and unacceptable. Whether a subject is light-hearted or serious, keep posts focused on the current topic and of general interest to other participants of that thread. Utilize the private message feature or personal email where appropriate to address side topics or personal issues not related to the topic at large.

4. No advertising in the discussion forums.
Posts in the discussion forums directly or indirectly advertising horses, jobs, items or services for sale or wanted will be removed at the discretion of the moderators. Use of the private messaging feature or email addresses obtained through users’ profiles for unsolicited advertising is not permitted.

Company representatives may participate in discussions and answer questions about their products or services, or suggest their products on recent threads if they fulfill the criteria of a query. False "testimonials" provided by company affiliates posing as general consumers are not appropriate, and self-promotion of sales, ad campaigns, etc. through the discussion forums is not allowed.

Paid advertising is available on our classifieds site and through the purchase of banner ads. The tightly monitored Giveaways forum permits free listings of genuinely free horses and items available or wanted (on a limited basis). Items offered for trade are not allowed.

Advertising Policy Specifics
When in doubt of whether something you want to post constitutes advertising, please contact a moderator privately in advance for further clarification. Refer to the following points for general guidelines:

Horses – Only general discussion about the buying, leasing, selling and pricing of horses is permitted. If the post contains, or links to, the type of specific information typically found in a sales or wanted ad, and it’s related to a horse for sale, regardless of who’s selling it, it doesn’t belong in the discussion forums.

Stallions – Board members may ask for suggestions on breeding stallion recommendations. Stallion owners may reply to such queries by suggesting their own stallions, only if their horse fits the specific criteria of the original poster. Excessive promotion of a stallion by its owner or related parties is not permitted and will be addressed at the discretion of the moderators.

Services – Members may use the forums to ask for general recommendations of trainers, barns, shippers, farriers, etc., and other members may answer those requests by suggesting themselves or their company, if their services fulfill the specific criteria of the original post. Members may not solicit other members for business if it is not in response to a direct, genuine query.

Products – While members may ask for general opinions and suggestions on equipment, trailers, trucks, etc., they may not list the specific attributes for which they are in the market, as such posts serve as wanted ads.

Event Announcements – Members may post one notification of an upcoming event that may be of interest to fellow members, if the original poster does not benefit financially from the event. Such threads may not be “bumped” excessively. Premium members may post their own notices in the Event Announcements forum.

Charities/Rescues – Announcements for charitable or fundraising events can only be made for 501(c)(3) tax-exempt organizations. Special exceptions may be made, at the moderators’ discretion and direction, for board-related events or fundraising activities in extraordinary circumstances.

Occasional posts regarding horses available for adoption through IRS-registered horse rescue or placement programs are permitted in the appropriate forums, but these threads may be limited at the discretion of the moderators. Individuals may not advertise or make announcements for horses in need of rescue, placement or adoption unless the horse is available through a recognized rescue or placement agency or government-run entity or the thread fits the criteria for and is located in the Giveaways forum.

5. Do not post copyrighted photographs unless you have purchased that photo and have permission to do so.

6. Respect other members.
As members are often passionate about their beliefs and intentions can easily be misinterpreted in this type of environment, try to explore or resolve the inevitable disagreements that arise in the course of threads calmly and rationally.

If you see a post that you feel violates the rules of the board, please click the “alert” button (exclamation point inside of a triangle) in the bottom left corner of the post, which will alert ONLY the moderators to the post in question. They will then take whatever action, or no action, as deemed appropriate for the situation at their discretion. Do not air grievances regarding other posters or the moderators in the discussion forums.

Please be advised that adding another user to your “Ignore” list via your User Control Panel can be a useful tactic, which blocks posts and private messages by members whose commentary you’d rather avoid reading.

7. We have the right to reproduce statements made in the forums.
The Chronicle of the Horse may copy, quote, link to or otherwise reproduce posts, or portions of posts, in print or online for advertising or editorial purposes, if attributed to their original authors, and by posting in this forum, you hereby grant to The Chronicle of the Horse a perpetual, non-exclusive license under copyright and other rights, to do so.

8. We reserve the right to enforce and amend the rules.
The moderators may delete, edit, move or close any post or thread at any time, or refrain from doing any of the foregoing, in their discretion, and may suspend or revoke a user’s membership privileges at any time to maintain adherence to the rules and the general spirit of the forum. These rules may be amended at any time to address the current needs of the board.

Please see our full Terms of Service and Privacy Policy for more information.

Thanks for being a part of the COTH forums!

(Revised 2/8/18)
See more
See less

Spinoff: Reminder to all that Smartpak has been bought out.

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • #81
    Originally posted by downen View Post

    In retrospect, I actually did not expect a refund on the SmartControl IR. My email to SmartPak at the time started with "I don't expect a refund... " and then I detailed my experience. When I received the response which kind of looked like a copy and pasted article on equine metobolic syndrome, that, combined with the extreme stress I was going through at the time, with the founder and other issues, kind of stuck in my craw and apparently festered over the years!
    What? It turns out you didn't ask for what you wanted.... and were bummed out when they didn't give you a refund? It seems to me that was a minimum threshold you had to meet.

    I get being upset... but not so upset that you don't ask for a solution. That assuredly guarantees the persistence of a problem, eh?
    The armchair saddler
    Politically Pro-Cat

    Comment


    • #82
      Originally posted by downen View Post
      So then fast forward to last year, I get a huge warmblood who comes with a month's supply of Smartpaks. It took a few weeks to realize he was refusing all food because of the smarkpak supplement. Since I took it away, he's been a greedy pig. Same grain, different supplements. So he def didn't like the smartpaks. I'm a religious recycler, and I'm am pretty certain I checked thoroughly for the recycling symbol on the package, and didn't find one so had to throw them in the garbage, supplement at all. So I was all, grrr... Smartpak!
      This is not really something you can blame Smartpak for. It is also why they will gladly send you samples to see if your horse will eat it.
      Not everyone likes everything...that holds true for humans, horses, dogs...well just about everything.
      I am sure there is someone out there who will gladly blast whatever supplement it was that your horse actually liked because their horse will not eat it.


      On the recycle code symbol thing, I will give you some slack on that one. I have mentioned it to Smartpak that the frequency of the recycle symbol is not often enough.
      My gelding has a five cell Smartpak, sometimes I have to dig five or six into the pile of empty cells to find one with the recycle code so I can move it to the top of the pile so I am not questioned at the transfer station. I get that they have more than one thing they want to show on the bottom of the cells, I do not get why they have lots of cells in a row with the same imprint and then lots of cells in a row with another same imprint.

      Comment


      • #83
        Originally posted by SmartPaker Sarah View Post
        Additionally, every SmartPak well is made from 100% recycled plastic
        Pre- or post-consumer recycled? Or what combination of both?
        She Gets Lost

        Comment


        • #84
          I absolutely LOVE SmartPak.

          WONDERFUL customer service. I have NEVER had an issue, and I just love how interactive they are. Even when I post something as stupid as a photo of my cat sitting in one of their boxes and tag them on facebook...they care enough to comment.

          Most recently I placed an order last week and tried my very best to make the customer service team's job as hard as possible. The entire day for me was just one big brain fart. They were super nice, helpful, and I could just HEAR the smiles through the phone. I just absolutely love them.
          Horse&Heeler

          Comment


          • #85
            I liked smartpak enough to place orders for flypredators and some tack etc. but Im not a big supplement giver so never did that.

            This past summer I was surprised to find the charges for the monthly fly predators went up without any warning. When I looked things up online I discovered I was all of a sudden being charged sales taxes. SP does not have a store that I know of in TN so this didn't seem right. When I called to ask about it I was told it was because they had barn reps working in the area selling things at barns and that was why I was now being charged sales tax.

            So for me... I will probably be shopping around a bit more because our taxes are close to 10% and I saved a lot from ordering over time to avoid sales taxes. Stateline usually has a bit better deals on stuff I was getting from SP and I will just wait now for their free shipping deals. OR I will just buy from my local tack shop more and pay taxes anyways. The sales tax thing killed it for me...

            I will get the fly bugs from the other people now as they are a bit cheaper too.
            http://thepaintingpony.com/

            Comment

            Working...
            X