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Hate to say it, but what is DOVER SADDLERY thinking?

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  • Hate to say it, but what is DOVER SADDLERY thinking?

    I just placed an order with Dover. Saw the total and rethought the decision before I clicked, 'place order'.

    Went to Stateline Tack and the order total was $119.00.
    The same bit was $8 cheaper and there was no shipping.

    The exact order through Dover was $143.80.
    Way to keep with the competition Dover!

    Just a warning. If your needing to place an order shop around.
    Or come to me and I can give you a Legacy Tack coupon because they are one of my sponsors!! Yey legacytack.com.
    (They didn't have the manly helmet I needed to buy for my Step dad. Cross your fingers that me placing it in his hands will magically make him wear it!)
    http://kaboomeventing.com/
    http://kaboomeventing.blogspot.com/
    Horses are amazing athletes and make no mistake -- they are the stars of the show!

  • #2
    Dover charges outrageous shipping fees! And their "sale" prices are really funny, as in this example: Retail $100 Our Price $99.90....how many times have I laughed at that kind of DEAL!

    They also have different prices per catalog and online (I questioned this once on my bill and the sales rep confirmed it). So, if you have a catalog that lists one item on sale, but order it on the website with another item number, it may not be the same price. I'm not okay with that customer service at all.
    Just because I talk slow doesn't mean that I actually AM slow.

    Comment


    • #3
      I just ordered a small order from Dover and priced the same items at Smartpak before purchasing. The boots were $60 at Dover and $110 at Smartpak. Despite their astronomical shipping, Dover won hands down. I always do comparison shopping before I buy.
      Ridge Farm Inc.-full care retirement
      http://www.horseretirementfarm.com

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      • #4
        Dover's online business model sucks. However, I did just order some stuff from them, and it shipped really quickly- and it was a good price, even the shipping wasn't exorbitant ($10 I think for three lightweight sheets).

        They could have so much more business if they read this board, LOL!

        I also just ordered 2x fly sheets from SLT. And a bunch of stuff from Horseloverz. The dover stuff has shipped already, no guess when I'll get the stuff from the other two- that's one major difference (although usually SLT isn't too slow, Horseloverz is agonizing).

        eta: TOGM has an excellent post- different sites have better prices on different items. I always comparison shop. That's why I have placed orders with 3 sites in the last 2 days!

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        • #5
          Originally posted by EventFan View Post
          Dover charges outrageous shipping fees! And their "sale" prices are really funny, as in this example: Retail $100 Our Price $99.90....how many times have I laughed at that kind of DEAL!

          They also have different prices per catalog and online (I questioned this once on my bill and the sales rep confirmed it). So, if you have a catalog that lists one item on sale, but order it on the website with another item number, it may not be the same price. I'm not okay with that customer service at all.
          Yeah, the sales catalogs are confusing. You get this catalog with SALE SALE SALE written all over it. The only two prices listed are retail and sale, they don't list the price they normally sell it for. Well sure the difference between retail and sale price looks great, but then you look in their catalog and the sale and list price are only like a $5 difference
          Originally posted by barka.lounger
          u get big old crop and bust that nags ass the next time it even slow down.

          we see u in gp ring in no time.

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          • #6
            I have ordered from Dover a lot over the years, and was always satisfied, but recently... something's going on over there.

            My mom ordered me a pair of half chaps for Christmas. She placed the order the first week of November. They were off the shelf ariats...nothing custom or special. She got a confirmation that they were in stock and would ship. Know when she got them? DECEMBER 23!!! Everytime she called, no one knew what was going on, or where they were. They'd give her the tracking number and she found they were delivered to some address in California?? They sent them again, they traveled for 3 weeks in a truck all over the US before being delivered to her.

            And then to top it off, they are mis-marked and I had to send them back. Who knows how long it will be before I finally get my stinkin half chaps...
            Strong promoter of READING the entire post before responding.

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            • #7
              I have not bought a thing from them in ages. I too have a good chuckle at their catalog listings of "retail price" (inflated) versus "Dover price" (still inflated and invariably higher than SLT and SmartPak). Their catalog is a loffly coffee table piece, however.

              Perhaps, once in a blue moon, I may find something I want on their clearance pages, but then I will go to buy it and it won't be available in my size.

              Their business model is antiquated in this day and age of free shipping, so I am amazed they are still alive...
              Love my "Slow-T T B"
              2010 OTTB, Dixie Union x Dash for Money

              Comment


              • #8
                Originally posted by theoldgreymare View Post
                I just ordered a small order from Dover and priced the same items at Smartpak before purchasing. The boots were $60 at Dover and $110 at Smartpak. Despite their astronomical shipping, Dover won hands down. I always do comparison shopping before I buy.
                I guess I have been lucky. I price shop when I order online and I have found most of Smartpak's prices to be in line with other places. Somethings are actually cheaper because they do not charge freight and such.

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                • #9
                  I have always been curious about business models which involve large catalog or online horse retail. I read the Wall Street Journal everyday and since Christmas (even before) it's been all doom and gloom in retail. Even with all the big discounts given before and after Christmas, retailers except Wal-Mart and Family Dollar are losing money. I looked at the Dover sale catalog and there was nothing that made me grab my wallet. Same for Smartpaks, I looked at the BIG clearance a few weeks ago and it was all fluff and last year's junk that did not sell. Why don't they discount like major retailers? ALL saddles and bridles 30% off . . . ALL winter blankets 50% off, ALL breeches 40% and winter breeches 50% etc, etc. Why is it always items which are considered overstock or discontinued? VTO Saddlery's after Christmas sale was the only purchases I made and it was free shipping over $100 (how about that Dover?)

                  Secondly, I've never understood pricing of items in Europe and pricing here in the States. Why are most things so much more expensive here? I know a lot has to do with the euro and shipping, but a few years ago when the euro was around 1.25-1.28, I did all my shopping online in Germany. Even with shipping, the items were so much cheaper.

                  Maybe someone who knows the business can enlighten me.
                  "You gave your life to become the person you are right now. Was it worth it?" Richard Bach

                  Comment


                  • #10
                    I will second the difference between online, and catalog at Dover. I have always found their customer service good. but I too agree that it is bad business to have different prices for the same product.

                    Makes them seem kinda stoopid
                    Some riders change their horse, they change their saddle, they change their teacher; they never change themselves.

                    Remember the horse does all the work, we just sit there and look pretty.

                    Comment


                    • #11
                      Originally posted by Calhoun View Post

                      Secondly, I've never understood pricing of items in Europe and pricing here in the States. Why are most things so much more expensive here? I know a lot has to do with the euro and shipping, but a few years ago when the euro was around 1.25-1.28, I did all my shopping online in Germany. Even with shipping, the items were so much cheaper.

                      Maybe someone who knows the business can enlighten me.
                      Because the companies that buy the items from Germany pay duties (import taxes) when they bring them over. Technically we should too, but it's often overlooked.

                      Imported items are supposed to cost more than domestic items, to encourage us to buy domestic.

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                      • #12
                        Yeah, I used to order from Dover often; now it's seldom. Sometimes you find a smokin good deal on Joules (which my daughters love), but then again their shipping fees make it such a pain.

                        I also had an issue with their shipping policy this fall. I ordered something in stock, nothing custom, and it took them 10 days to even ship it out. I called and asked, emailed, and basically got the run around. I finally told them it was not acceptable, and there are way too many other catalog companies for them to treat customers this way. They did refund my shipping, but it ruined my already tainted view.

                        Shopping around is the only way to go.
                        Just because I talk slow doesn't mean that I actually AM slow.

                        Comment


                        • #13
                          Dont know the specifics of your order, but I would glady pay extra to Dover just so I would not have to f$$$ with Stateline Tack.
                          Disclaimer;
                          Nearly all of what I post will be controversial to someone. Believe nothing you read on a chat room, research for yourself and LEARN.
                          Not in the 42% or the 96%

                          Comment


                          • #14
                            Originally posted by equest View Post

                            Their business model is antiquated in this day and age of free shipping, so I am amazed they are still alive...

                            If you follow their stock market reports, I don't see how they can continue at the rate they are going.

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                            • #15
                              Are they doing badly? I didn't realize they were publicly traded.

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                              • #16
                                Thanks Ambrey, you're right, import duties do add to the cost. I think your second answer is more on target. The feeling of luxury goods. Maybe we should fire off a question to Waterford Crystal on luxury retail strategies, now that they have filed for bankruptcy or ask Abercrombie & Fitch about their holiday sales which were down 30% over last year . . . they decided offering discounts would tarnish their image. Hmmmm....
                                "You gave your life to become the person you are right now. Was it worth it?" Richard Bach

                                Comment


                                • #17
                                  out of curiosity, has anyone ever sent any threads to Dover about their RIDICULOUS shipping fees. Even w/ theier "best ever sale," their prices were still higher than other places. What you may save in "sale" prices is always eaten up w/ shipping. Supposedly their head honcho is always open to ideas. I can't believe they don't check out thier competitors, but they may not care at all. Shipping time can be extemely hit or miss, as far as getting the item. I'll just keep shopping for better deals until they make changes.

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                                  • #18
                                    the owners of Dover made millions when they released it for public trading.
                                    Eight Fences Farm. Mansfield, MA

                                    Comment


                                    • #19
                                      I used to order from Dover monthly- and this year I ordered once. I am considering it again because they have a saddle I want to try that no one else has, but I won't deal with it otherwise.

                                      This year I mostly ordered from VTO and Horseloverz/Equiteric. I've also been on ebay more than in past years. My new horses bridle just came from EquusNow and I was very happy with their customer service as well.

                                      Comment


                                      • #20
                                        Dover is opening a store in RI in Feb. I won't stop supporting my local stores, but there may be some things I usually buy online that I can actually see before I shell out teh cash. I did notice that ( one example) they are selling Quiessence for $64 vs Smartpak $77 in their newest sale catalog. .

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