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Another vent about lazy, ignorant tack shop employees - long!

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  • Another vent about lazy, ignorant tack shop employees - long!

    So I hear from a friend that the local tack shop has nice holsters for my new cell phone. I talk another friend into going with me to purchase one. After alerting spouse to the impending jaunt, he requests that I pick up new galloping boots for his behemoth gelding, as his are decidedly tattered. So begins the journey.

    Upon arriving at said tack shop, I'm immediately approached by a responsive assistant - "Are you finding everything okay?". While I realize that's a rather standard greeting, I'm required to reply indecisively, since I've only just strolled in the door and have no idea what I will find. I meander, looking for the requested galloping boots and the much-needed phone holster. After finding some rather overpriced (yeah, like they're all not? ), boots that might actually fit spouse's pony, I still haven't found the phone holster. I approach a different employee (the first, decidedly helpful one has disappeared) and ask if they have cell phone holsters. She looked me up and down and said, "Yes, we have them, but they won't do you any good." <span class="ev_code_RED">Huh?!?!?</span> My rather rude "How would you know?!?! response was jolted out of me by sheer surprise at her presumption. She proceeds to lecture me that if I want to be safe when riding alone, I need to keep my cell phone with me rather than on my horse, since if we get separated and one of us injured, the phone would be with the horse and not within reach. I then ask to see said holsters, and she leads me to the back of the store, where she proceeds to show me huge nylon water bottle holders with extra compartments where one could concievably store a cell phone. I then told her that no, that wasn't a cell phone holster and that I was looking for the slightly smaller version that holds the phone to one's belt. She said, "Oh, we don't have those". No $h!t, honey. Then she said "I didn't mean to be presumptuous, but you really need to be careful about riding alone....blah, blah, blah". Now, I did not come into this shop to be lectured by a pudgy, pasty faced nincompoop who's clearly not spent a whole lot of time in the saddle. Nor, it seems, in gainful employment serving others. So I thanked her, and proceeded back to the front of the store to purchase the galloping boots I still carried.

    I get to the front of the store to be met by my companion, who's also ready to check out, and we get in line behind another customer waiting at the unoccupied cash register to pay for her purchases. The vacancy is glaring, and time is wasting, as I have other things to do, there are two other people ahead of me in line, and no one seems willing or available to take our money, which is seldom a swift process in this establishment at the best of times. After spending about ten minutes getting steadily more impatient, my friend of the "cell phone holders" finally sashays at a snail's pace out of the back of the store, holding a special order catalog, and inquires of the now five people waiting in line if we're ready to check out. When we respond in the affirmative, she states, "Well, it'll be a minute, because I can't use the computer", and meanders away at the same pace, presumably to find someone who might be capable of actually completing a sale. The first customer in line, having decided that the tub of horse treats she wanted to purchase isn't worth the additional wait, returns them to their place and quietly slips out the door. One sale gone. Another five minutes elapses before Snail Girl manages to find someone available to ring us up. My friend pays for her purchases, and then the attending employee runs off at Snail Girl's request to help yet another customer, leaving the rest of us still standing in line. Apparently, Snail Girl's talents include neither capably waiting on customers nor ringing up their purchases;makes me wonder what she is good at. At this point, I'm so irritated that I drop the galloping boots on a nearby table, and tell my companion "Let's get out of here". Two sales gone, and lord knows how many more sales Snail Girl lost for her employers that day.

    Now, I've got nothing against new employees; I've been one - a lot. But people, when you're being paid to actually wait on customers, at least attempt to look interested and industrious, whether you can actually manage it or not. And employers, take the time to train your staff. You can't expect longtime customers (I've patronized this particular shop for fifteen years) to continually put up with rude, ignorant sales people who can't find their own hindparts with both hands and a flashlight. And then they wonder why so many of us buy our tack online.

    End of rant.
    In loving memory of Laura Jahnke.
    A life lived by example, done too soon.
    www.caringbridge.org/page/laurajahnke/
  • Original Poster

    #2
    So I hear from a friend that the local tack shop has nice holsters for my new cell phone. I talk another friend into going with me to purchase one. After alerting spouse to the impending jaunt, he requests that I pick up new galloping boots for his behemoth gelding, as his are decidedly tattered. So begins the journey.

    Upon arriving at said tack shop, I'm immediately approached by a responsive assistant - "Are you finding everything okay?". While I realize that's a rather standard greeting, I'm required to reply indecisively, since I've only just strolled in the door and have no idea what I will find. I meander, looking for the requested galloping boots and the much-needed phone holster. After finding some rather overpriced (yeah, like they're all not? ), boots that might actually fit spouse's pony, I still haven't found the phone holster. I approach a different employee (the first, decidedly helpful one has disappeared) and ask if they have cell phone holsters. She looked me up and down and said, "Yes, we have them, but they won't do you any good." <span class="ev_code_RED">Huh?!?!?</span> My rather rude "How would you know?!?! response was jolted out of me by sheer surprise at her presumption. She proceeds to lecture me that if I want to be safe when riding alone, I need to keep my cell phone with me rather than on my horse, since if we get separated and one of us injured, the phone would be with the horse and not within reach. I then ask to see said holsters, and she leads me to the back of the store, where she proceeds to show me huge nylon water bottle holders with extra compartments where one could concievably store a cell phone. I then told her that no, that wasn't a cell phone holster and that I was looking for the slightly smaller version that holds the phone to one's belt. She said, "Oh, we don't have those". No $h!t, honey. Then she said "I didn't mean to be presumptuous, but you really need to be careful about riding alone....blah, blah, blah". Now, I did not come into this shop to be lectured by a pudgy, pasty faced nincompoop who's clearly not spent a whole lot of time in the saddle. Nor, it seems, in gainful employment serving others. So I thanked her, and proceeded back to the front of the store to purchase the galloping boots I still carried.

    I get to the front of the store to be met by my companion, who's also ready to check out, and we get in line behind another customer waiting at the unoccupied cash register to pay for her purchases. The vacancy is glaring, and time is wasting, as I have other things to do, there are two other people ahead of me in line, and no one seems willing or available to take our money, which is seldom a swift process in this establishment at the best of times. After spending about ten minutes getting steadily more impatient, my friend of the "cell phone holders" finally sashays at a snail's pace out of the back of the store, holding a special order catalog, and inquires of the now five people waiting in line if we're ready to check out. When we respond in the affirmative, she states, "Well, it'll be a minute, because I can't use the computer", and meanders away at the same pace, presumably to find someone who might be capable of actually completing a sale. The first customer in line, having decided that the tub of horse treats she wanted to purchase isn't worth the additional wait, returns them to their place and quietly slips out the door. One sale gone. Another five minutes elapses before Snail Girl manages to find someone available to ring us up. My friend pays for her purchases, and then the attending employee runs off at Snail Girl's request to help yet another customer, leaving the rest of us still standing in line. Apparently, Snail Girl's talents include neither capably waiting on customers nor ringing up their purchases;makes me wonder what she is good at. At this point, I'm so irritated that I drop the galloping boots on a nearby table, and tell my companion "Let's get out of here". Two sales gone, and lord knows how many more sales Snail Girl lost for her employers that day.

    Now, I've got nothing against new employees; I've been one - a lot. But people, when you're being paid to actually wait on customers, at least attempt to look interested and industrious, whether you can actually manage it or not. And employers, take the time to train your staff. You can't expect longtime customers (I've patronized this particular shop for fifteen years) to continually put up with rude, ignorant sales people who can't find their own hindparts with both hands and a flashlight. And then they wonder why so many of us buy our tack online.

    End of rant.
    In loving memory of Laura Jahnke.
    A life lived by example, done too soon.
    www.caringbridge.org/page/laurajahnke/

    Comment


    • #3
      Honey, you don't have enough to worry about in your life.

      Sorry, but you took an inordinate amount of time to complain to the wrong people. If you have a beef with a particular store enough to moan and groan about it anonymously then just pick up the phone and talk to the manager.

      Comment


      • #4
        Sadly, this is not isolated to the state of TX! I had a similar experience...and this particular clerk was not even a rider...but offered much unsolicited, incorrect advice (on more than one occasion). Just 'cause they are employed does not make them experts. That kind of thing makes one want to shop via catalogs....
        www.savethehorses.org GA Horse Rescue
        http://community.webshots.com/user/seahorsefarm

        Comment

        • Original Poster

          #5
          Funny you should say that, pinkhorse. I've known the owners of this shop for as long as I've patronized it, and have considered going into their other location (where one or both can frequently be found) and having a chat with them about it. Thank you for making up my mind for me as to whether or not to do it.
          In loving memory of Laura Jahnke.
          A life lived by example, done too soon.
          www.caringbridge.org/page/laurajahnke/

          Comment


          • #6
            One particular western tack shop near me encourages its employees to wear western show clothes. I'd bet money that many of them do it just for the ego trip and don't actually ride (honey, jeans go OUTSIDE the boots). But they're sooooo snarky and condescending to anyone who doesn't come in 'properly' dressed (as if I'm going to dress like that at work!)that I don't bother shopping there.
            ---------------------------

            Comment


            • #7
              I'm getting snarky and bad tempered in my old age. When I get treated like that, I'm tempted to give a lecture! But, mostly, I just let the store owner/manager know. There are lots of other capable people out there, who could likely use the job. Why give it to an imcompetent lazy person? They can be easily replaced.
              I'ld be making a phone call, e-mail, or even a personal visit.
              LESS HARD WORK, MORE FINE DINING!™
              complicate, obfuscate, prevaricate.

              Comment


              • #8
                <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by ESG:
                Funny you should say that, pinkhorse. I've known the owners of this shop for as long as I've patronized it, and have considered going into their other location (where one or both can frequently be found) and having a chat with them about it. Thank you for making up my mind for me as to whether or not to do it. <HR></BLOCKQUOTE>

                I'm quite certain that both of the boys would like to hear about any problems with the T store
                Nothing says "I love you" like a tractor. (Clydejumper)

                The reports states, “Elizabeth reported that she accidently put down this pony, ........, at the show.”

                Comment


                • #9
                  Rude employee, yes, but as an aside, that is a point: even if it's none of thier buisness- where the rudeness comes from- you might want to consider the usefullness of a cell phone on the horse rather than you! I don't know if I would have thought of that when purchasing one.
                  <><

                  Comment


                  • #10
                    <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by RoyalTRider:
                    Rude employee, yes, but as an aside, that is a point: even if it's none of thier buisness- where the rudeness comes from- you might want to consider the usefullness of a cell phone on the horse rather than you! I don't know if I would have thought of that when purchasing one. <HR></BLOCKQUOTE>

                    I think the OP made it pretty clear that she was looking for the cell phone holsters that clip to the rider's belt:

                    <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR> I then told her that no, that wasn't a cell phone holster and that I was looking for the slightly smaller version that holds the phone to one's belt. <HR></BLOCKQUOTE>


                    Comment


                    • #11
                      I just went saddle shopping and had the experience of not being allowed to have my own opinions/ideas/preferences. The conversations were actually pretty funny.

                      I'm looking for a 17" saddle.

                      No, you need a 17 1/2.

                      No, I am looking for a 17. I have two 17 1/2 and they are too big for me.

                      Well, they must not fit the horse correctly.

                      Yes, they do, they are too big. May I please see the 17".

                      Oh, I guess it does fit you nicely.

                      Conversation #2.

                      Your horse is not a medium. She is extra wide (did you do the tracing correctly? Are you sure)

                      We proceed to look at about 10 saddles, about half of which are marked Medium, and appear to fit my tracing. Some mediums don't look like they will fit, but the extra wides are certainly not appropriate. But of course I might not have done my tracing correctly.

                      And I should like Kieffer, even though I have ridden in my friend's and don't particularly like it. But there is no reason I shouldn't like it!

                      I left without a saddle. Sometimes there is such a thing as too much help.

                      Comment


                      • #12
                        Read my lips:

                        You get what you pay for.

                        Go to some price goudging megamart to save $1 on those overpriced bell boots, and you will get some $7/hour twit who can't find employment elsewhere (and even she was a find on the store managers' part. When they are hunting for employees, they get barely literate, barely conscious drug addicts to apply).

                        Go to the property staffed tack shop where people get paid better, and also get TRAINING for their jobs, you will pay $2 more for those bell boots.

                        There is a cost associated with the race to the bottom.
                        -- Member of the COTH Appendix QH clique and the dressage-saddle-thigh-block-hating clique.

                        Comment

                        • Original Poster

                          #13
                          I agree wholeheartedly, aregard. Unfortunately, the tack shop I'm referring to is A) decidedly not discount, and B) the only game in town for English riders. Still no joy - go figure.......................
                          In loving memory of Laura Jahnke.
                          A life lived by example, done too soon.
                          www.caringbridge.org/page/laurajahnke/

                          Comment

                          • Original Poster

                            #14
                            <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by SGray:
                            <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by ESG:
                            Funny you should say that, pinkhorse. I've known the owners of this shop for as long as I've patronized it, and have considered going into their other location (where one or both can frequently be found) and having a chat with them about it. Thank you for making up my mind for me as to whether or not to do it. <HR></BLOCKQUOTE>

                            I'm quite certain that both of the boys would like to hear about any problems with the T store <HR></BLOCKQUOTE>

                            You're absolutely right. And I'd have loved to see their late, much missed mother deal with Snail Girl - would've been worth buying tickets to!
                            In loving memory of Laura Jahnke.
                            A life lived by example, done too soon.
                            www.caringbridge.org/page/laurajahnke/

                            Comment


                            • #15
                              okay - showing my age here - I remember when she would smoke in the store
                              Nothing says "I love you" like a tractor. (Clydejumper)

                              The reports states, “Elizabeth reported that she accidently put down this pony, ........, at the show.”

                              Comment


                              • #16
                                I have my own share of problems with my local tack shop, also the only game in town if you don't ride Western. The staff is actually helpful and knowledgeable, but I can't remember ONCE going in there when what I needed was actually in stock. And I'm talking basic things like a size 5 rubber snaffle, pony blankets in ANY size, breeches bigger than size 28. They always offer to order what I want, but let's face it - I am willing to spend a few extra bucks for instant gratification and to support a local business, but if I have to wait for something to be shipped, I will order it from a catalog at 1/2 the price. Sad but true.

                                Thanks for indulging me in my own venting, as for ESG's situation, I agree - take it up with the owners!
                                Ristra Ranch Equestrian Jewelry

                                Comment


                                • #17
                                  Oops! Thans for pointing my mistake out- I must have been reading it too fast. Apologizes to the OP.
                                  <><

                                  Comment


                                  • #18
                                    Try here:

                                    http://factorydirectcellular.com/hom...multi-bear.htm
                                    "My friends, love is better than anger. Hope is better than fear. Optimism is better than despair. So let us be loving, hopeful and optimistic. And we'll change the world." ~ Jack Layton

                                    Comment

                                    • Original Poster

                                      #19
                                      Wow, thanks! I think the wristband one looks really interesting. Best place to wear it, IMO; can feel if it's on vibrate (best with a youngster or greenie ) and can see it light up when it rings. Cool!
                                      In loving memory of Laura Jahnke.
                                      A life lived by example, done too soon.
                                      www.caringbridge.org/page/laurajahnke/

                                      Comment

                                      • Original Poster

                                        #20
                                        <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by SGray:
                                        okay - showing my age here - I remember when she would smoke in the store <HR></BLOCKQUOTE>

                                        Me too. She was a cool lady. I miss seeing her when I go there.
                                        In loving memory of Laura Jahnke.
                                        A life lived by example, done too soon.
                                        www.caringbridge.org/page/laurajahnke/

                                        Comment

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