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Sold some tack in a horsey Facebook group, now have a claim against me. Ugh.

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  • #21
    Originally posted by goodlife View Post
    So I called PayPal. Apparently it's a credit card chargeback - PayPal claims that because I have seller protection on my account, it is completely fine and they will handle the resolution.

    When I then mentioned that my account was in the negative because of the funds hold and there was a nasty note attached that states that not reconciling negative accounts will lead to collections, he told me that oh - I do need to pay that. But don't worry...they will refund me that amount shortly.

    I then tried to write them a detailed email on their "contact us via email" form but apparently took too long writing it and my session timed out. Whole thing lost. Back on the phone with them now, as I really don't trust what the last guy told me. So mad right now.
    Like any collector agency - GET it in writing. Print it out and keep it forever.

    Comment

    • #22
      Originally posted by rmh_rider View Post
      I had a grazing muzzle I didn't need. Somebody mentioned they needed one and I mailed it to them for free, and said if you want to send me $ for it or shipping, then that is fine - your choice. Never got any money, didn't expect any. I know, I know, this is not a high dollar item. I even took pictures of it and sent it to the "buyer". Yeah, I was thanked. Ok, fine by me.
      Be happy you were thanked.
      My experience lately is that I have to ask the receiver (of the free things I am mailing to them because they need the item and I have it and I am not using it) if it ever got there because they say nothing. Once asked if the item arrived they do say thank you for sending it, but it is frustrating to wonder if the item made it or not.

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      • #23
        Originally posted by trubandloki View Post
        Be happy you were thanked.
        My experience lately is that I have to ask the receiver (of the free things I am mailing to them because they need the item and I have it and I am not using it) if it ever got there because they say nothing. Once asked if the item arrived they do say thank you for sending it, but it is frustrating to wonder if the item made it or not.
        I had the same experience sending free things. No acknowledgement, or payment for the agreed upon shipping . It's just unbelievably rude.

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        • #24
          Thanks for the warning. I have Passier and Crosby saddles to sell, and I was planning to post them on a few of the FB groups.

          I think I'll stick to CL instead.

          Horse & Dog Designs: Clothing, Home Decor, Custom Gifts, ETC:
          WoofNWhinny*GIFT IDEAS for Horse Lovers!
          NEW:           Fabric, Shoes, & Nail Art
           Personalized Gifts for Adults, Kids & Babies

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          • #25
            Oh - and I don't use pay pal any more either. They are the ones that screwed me as a seller - sold a bike, shipped it USPS, had receipt from USPS that it had shipped, but because they could not track it online - sorry, they were going to refund the fraudulent buyer, and I would be out the product.

            Apparently the buyer KNEW about this loop hole - because they requested this very specific shipping method (USPS Ground), which, while USPS will give you a receipt that it has been accepted and shipped - they do not provide online tracking which is a PayPal requirement.

            I asked PayPal - if I sold a CAR would it HAVE to have an "online track-able shipping" number - and they said YES! Even if the item was delivered in person - the buyer could claim it was never received, and demand a refund - you have to have that online track-able number.

            So, I haven't used PayPal in close to 10 years due to their asinine policies.
            APPSOLUTE CHOCKLATE - Photo by Kathy Colman

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            • #26
              Originally posted by RubyTuesday View Post
              I don't understand how you can use her credit card...didn't SHE Paypal YOU???

              I am SO glad I have never been on any social networks.
              When I had set up my Paypal account they wanted a backup for payment in case there were no funds in the checking account then they will charge your credit card. I've never had that happen but I had not checked the Paypal option on occasion and my cc was automatically charged. But that was on me.

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              • #27
                Yah know my friends are always telling me about how much I am missing out on because I dont do FB, Pay Pal, or Ebay. After reading this I guess I am really missing out on alot, thank goodness.
                Just like our eyes, our hearts have a way of adjusting to the dark.--Adam Stanley

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                • #28
                  Originally posted by Nojacketrequired View Post
                  In my experience, Paypal sides with the buyer and will make sure they get their money, even if the seller did everything right. That's just my experience. It can take some time, as well.
                  Sorry you got caught up in all this. It's a real pain.

                  NJR
                  This is my experience as well. I hope everything gets resolved!

                  Comment

                  • #29
                    I miss the marketplace forum that used to be here...
                    "IT'S NOT THE MOUNTAIN WE CONQUER, BUT OURSELVES." SIR EDMUND HILLARYMember of the "Someone Special To Me Serves In The Military" Clique

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                    • #30
                      Originally posted by Hulk View Post
                      Yah know my friends are always telling me about how much I am missing out on because I dont do FB, Pay Pal, or Ebay. After reading this I guess I am really missing out on alot, thank goodness.
                      Can't say I blame you, although there are crazy deals to be had and as a buyer I've had no trouble. The seller side seems to be more frought with trouble and I definitely had an instance that turned me off big time awhile ago when I sold a few things on eBay. I'm a little addicted to that dang site though... Last year I got a $1000 custom shadbelly for $240 and just this week I got a pair of baaaarely used custom Konigs for $150 I did a ridiculous happy dance about that one

                      Comment

                      • #31
                        For those (like me!) who just won't do Ebay any more, but LOOOOVE a bargain, find out if there are any charity tack sales in your area.

                        We have a local riding therapy group that holds tack sales (of donated tack), along with a hunt club, some other riding clubs etc.

                        I have found WONDERFUL deals at these sales:

                        Mattes pad - full rim edging, like new $30
                        Thin line Ultra pad - $1
                        Pessoa Medium weight turnout, like new - $25.00
                        Eskeron ear net, new - $1.00
                        Chambon / de gouge, new w/ tags - $2.00
                        Crosby stirrup leathers, very lightly used - $2.00
                        Italian bell boots, new w/ tags - $5.00
                        Breastplate new with $180.00 tags - $25.00
                        Equiwing aluminum stirrups, new in box w/ extra pads - $10.00

                        And on and on... you get idea! And I can pay in CASH, I can touch the product, and my purchase money goes to a non profit, win win win.
                        APPSOLUTE CHOCKLATE - Photo by Kathy Colman

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                        • #32
                          I sold a few things on there recently, and did not have any issues. But it wasn't very long ago, so I hope no crazy buyers come back to haunt me.

                          I purchased a bridle which was a good deal, but I was shocked at how poorly the seller packaged it.

                          And I purchased a sheet last week that has yet to be shipped. I am a little annoyed at the delay, but life intervenes somtimes. Hopefully it is an honest seller and it will be shipped shortly. If not, I can always dispute it with PayPal, and it isn't very much money.

                          I think I would be to nervous to buy or sell anything really expensive, like a nice saddle, on the FB site. Because as someone noted, you have no idea what kind of scammer may be on the other side of the key board.

                          Good luck with PayPal, OP. Sounds like a nightmare.
                          Riding a horse is not a gentle hobby, to be picked up and laid down like a game of solitaire. It is a grand passion.... ~ Emerson

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                          • #33
                            Originally posted by Appsolute View Post
                            Oh - and I don't use pay pal any more either. They are the ones that screwed me as a seller - sold a bike, shipped it USPS, had receipt from USPS that it had shipped, but because they could not track it online - sorry, they were going to refund the fraudulent buyer, and I would be out the product.

                            Apparently the buyer KNEW about this loop hole - because they requested this very specific shipping method (USPS Ground), which, while USPS will give you a receipt that it has been accepted and shipped - they do not provide online tracking which is a PayPal requirement.

                            I asked PayPal - if I sold a CAR would it HAVE to have an "online track-able shipping" number - and they said YES! Even if the item was delivered in person - the buyer could claim it was never received, and demand a refund - you have to have that online track-able number.

                            So, I haven't used PayPal in close to 10 years due to their asinine policies.
                            "USPS Parcel Post"? I don't think there's any "USPS Ground." UPS uses that term. But offers tracking.

                            Luckily, now tracking is part of all USPS package shipping, which is a good development IMHO.
                            ~Veronica
                            "The Son Dee Times" "Sustained" "Somerset" "Franklin Square"
                            http://photobucket.com/albums/y192/vxf111/

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                            • #34
                              IME when it comes to "item not described" (aka the loophole for buyer's remorse) or "item not recieved" PayPal/Ebay ALWAYS side with the buyer. When it comes to more complicated issues like whether there was an agreement to reduce shipping, or whether payment was actually made, or whether there was a chargeback-- there's a more fair inquiry and the outcome is usually fair/correct. The policies in that area seem to be a lot less slanted and IME the claims reps are of much, much higher quality that investigate those issues. So.... good luck OP!
                              ~Veronica
                              "The Son Dee Times" "Sustained" "Somerset" "Franklin Square"
                              http://photobucket.com/albums/y192/vxf111/

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                              • #35
                                yeah, could have been Parcel Post - it was USPS - and like I mentioned, around 10 years ago, I remember it was a "slow boat" cheaper shipping option, that the buyer wanted, instead of FedEx that I usually use. All I know is that I had a receipt (which I provided a copy of to PayPal), but because PayPal could not pop it into their computer and track it, I was SOL - buyer gets all the cash, shipping costs, AND the bicycle!
                                APPSOLUTE CHOCKLATE - Photo by Kathy Colman

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                                • #36
                                  Originally posted by Appsolute View Post
                                  yeah, could have been Parcel Post - it was USPS - and like I mentioned, around 10 years ago, I remember it was a "slow boat" cheaper shipping option, that the buyer wanted, instead of FedEx that I usually use. All I know is that I had a receipt (which I provided a copy of to PayPal), but because PayPal could not pop it into their computer and track it, I was SOL - buyer gets all the cash, shipping costs, AND the bicycle!
                                  That is SUCH a scam. SUCH A SCAM.

                                  It's a relatively new development (couple months?) that all USPS packages have tracking... but I think it's worth paying for and a really good change to their policies.
                                  ~Veronica
                                  "The Son Dee Times" "Sustained" "Somerset" "Franklin Square"
                                  http://photobucket.com/albums/y192/vxf111/

                                  Comment

                                  • #37
                                    I now use prepaid cards and I only put the exact amount of the sale on the card and pay for the item via Paypal. I have not had any troubles doing it this way. It just makes it easier because it is not linked to anything and won't screw anything up or over charge me.
                                    Chambermaid to....
                                    Lilly
                                    Reggie

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                                    • #38
                                      That's a good idea

                                      Originally posted by KSquared View Post
                                      I now use prepaid cards and I only put the exact amount of the sale on the card and pay for the item via Paypal. I have not had any troubles doing it this way. It just makes it easier because it is not linked to anything and won't screw anything up or over charge me.
                                      I hadn't thought of that one! Thanks. I'll try it next time I want to buy/sell something using paypal.
                                      Not my monkeys, not my circus.

                                      Comment

                                      • #39
                                        Originally posted by KSquared View Post
                                        I now use prepaid cards and I only put the exact amount of the sale on the card and pay for the item via Paypal. I have not had any troubles doing it this way. It just makes it easier because it is not linked to anything and won't screw anything up or over charge me.
                                        Okay, I know I'm being totally dense on this one, but...could you spell it out for me? I'm really not getting what you mean. How do you use the prepaid card if you're paying via Paypal?

                                        I have a Paypal account with a cash balance, but it's ONLY cash, it is NOT linked to my credit card. And the bank account that Paypal is linked to is a separate paypal-only account with a small balance.
                                        Horse & Dog Designs: Clothing, Home Decor, Custom Gifts, ETC:
                                        WoofNWhinny*GIFT IDEAS for Horse Lovers!
                                        NEW:                                         Fabric, Shoes, & Nail Art
                                         Personalized Gifts for Adults, Kids & Babies

                                        Comment

                                        • #40
                                          Originally posted by WoofNWhinny* View Post
                                          Okay, I know I'm being totally dense on this one, but...could you spell it out for me? I'm really not getting what you mean. How do you use the prepaid card if you're paying via Paypal?

                                          I have a Paypal account with a cash balance, but it's ONLY cash, it is NOT linked to my credit card. And the bank account that Paypal is linked to is a separate paypal-only account with a small balance.
                                          Associate the prepaid card with the PayPal account in lieu of associating a bank account or regular credit card.
                                          ~Veronica
                                          "The Son Dee Times" "Sustained" "Somerset" "Franklin Square"
                                          http://photobucket.com/albums/y192/vxf111/

                                          Comment

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