• Welcome to the Chronicle Forums.
    Please complete your profile. The forums and the rest of www.chronofhorse.com has single sign-in, so your log in information for one will automatically work for the other. Disclaimer: The opinions expressed here are the views of the individual and do not necessarily reflect the views and opinions of The Chronicle of the Horse.

Announcement

Collapse

Forum rules and no-advertising policy

As a participant on this forum, it is your responsibility to know and follow our rules. Please read this message in its entirety.

Board Rules

1. You’re responsible for what you say.
As outlined in Section 230 of the Communications Decency Act, The Chronicle of the Horse and its affiliates, as well Jelsoft Enterprises Ltd., the developers of vBulletin, are not legally responsible for statements made in the forums.

This is a public forum viewed by a wide spectrum of people, so please be mindful of what you say and who might be reading it—details of personal disputes are likely better handled privately. While posters are legally responsible for their statements, the moderators may in their discretion remove or edit posts that violate these rules. Users have the ability to modify or delete their own messages after posting, but administrators generally will not delete posts, threads or accounts upon request.

Outright inflammatory, vulgar, harassing, malicious or otherwise inappropriate statements and criminal charges unsubstantiated by a reputable news source or legal documentation will not be tolerated and will be dealt with at the discretion of the moderators.

2. Conversations in horse-related forums should be horse-related.
The forums are a wonderful source of information and support for members of the horse community. While it’s understandably tempting to share information or search for input on other topics upon which members might have a similar level of knowledge, members must maintain the focus on horses.

3. Keep conversations productive, on topic and civil.
Discussion and disagreement are inevitable and encouraged; personal insults, diatribes and sniping comments are unproductive and unacceptable. Whether a subject is light-hearted or serious, keep posts focused on the current topic and of general interest to other participants of that thread. Utilize the private message feature or personal email where appropriate to address side topics or personal issues not related to the topic at large.

4. No advertising in the discussion forums.
Posts in the discussion forums directly or indirectly advertising horses, jobs, items or services for sale or wanted will be removed at the discretion of the moderators. Use of the private messaging feature or email addresses obtained through users’ profiles for unsolicited advertising is not permitted.

Company representatives may participate in discussions and answer questions about their products or services, or suggest their products on recent threads if they fulfill the criteria of a query. False "testimonials" provided by company affiliates posing as general consumers are not appropriate, and self-promotion of sales, ad campaigns, etc. through the discussion forums is not allowed.

Paid advertising is available on our classifieds site and through the purchase of banner ads. The tightly monitored Giveaways forum permits free listings of genuinely free horses and items available or wanted (on a limited basis). Items offered for trade are not allowed.

Advertising Policy Specifics
When in doubt of whether something you want to post constitutes advertising, please contact a moderator privately in advance for further clarification. Refer to the following points for general guidelines:

Horses – Only general discussion about the buying, leasing, selling and pricing of horses is permitted. If the post contains, or links to, the type of specific information typically found in a sales or wanted ad, and it’s related to a horse for sale, regardless of who’s selling it, it doesn’t belong in the discussion forums.

Stallions – Board members may ask for suggestions on breeding stallion recommendations. Stallion owners may reply to such queries by suggesting their own stallions, only if their horse fits the specific criteria of the original poster. Excessive promotion of a stallion by its owner or related parties is not permitted and will be addressed at the discretion of the moderators.

Services – Members may use the forums to ask for general recommendations of trainers, barns, shippers, farriers, etc., and other members may answer those requests by suggesting themselves or their company, if their services fulfill the specific criteria of the original post. Members may not solicit other members for business if it is not in response to a direct, genuine query.

Products – While members may ask for general opinions and suggestions on equipment, trailers, trucks, etc., they may not list the specific attributes for which they are in the market, as such posts serve as wanted ads.

Event Announcements – Members may post one notification of an upcoming event that may be of interest to fellow members, if the original poster does not benefit financially from the event. Such threads may not be “bumped” excessively. Premium members may post their own notices in the Event Announcements forum.

Charities/Rescues – Announcements for charitable or fundraising events can only be made for 501(c)(3) tax-exempt organizations. Special exceptions may be made, at the moderators’ discretion and direction, for board-related events or fundraising activities in extraordinary circumstances.

Occasional posts regarding horses available for adoption through IRS-registered horse rescue or placement programs are permitted in the appropriate forums, but these threads may be limited at the discretion of the moderators. Individuals may not advertise or make announcements for horses in need of rescue, placement or adoption unless the horse is available through a recognized rescue or placement agency or government-run entity or the thread fits the criteria for and is located in the Giveaways forum.

5. Do not post copyrighted photographs unless you have purchased that photo and have permission to do so.

6. Respect other members.
As members are often passionate about their beliefs and intentions can easily be misinterpreted in this type of environment, try to explore or resolve the inevitable disagreements that arise in the course of threads calmly and rationally.

If you see a post that you feel violates the rules of the board, please click the “alert” button (exclamation point inside of a triangle) in the bottom left corner of the post, which will alert ONLY the moderators to the post in question. They will then take whatever action, or no action, as deemed appropriate for the situation at their discretion. Do not air grievances regarding other posters or the moderators in the discussion forums.

Please be advised that adding another user to your “Ignore” list via your User Control Panel can be a useful tactic, which blocks posts and private messages by members whose commentary you’d rather avoid reading.

7. We have the right to reproduce statements made in the forums.
The Chronicle of the Horse may copy, quote, link to or otherwise reproduce posts, or portions of posts, in print or online for advertising or editorial purposes, if attributed to their original authors, and by posting in this forum, you hereby grant to The Chronicle of the Horse a perpetual, non-exclusive license under copyright and other rights, to do so.

8. We reserve the right to enforce and amend the rules.
The moderators may delete, edit, move or close any post or thread at any time, or refrain from doing any of the foregoing, in their discretion, and may suspend or revoke a user’s membership privileges at any time to maintain adherence to the rules and the general spirit of the forum. These rules may be amended at any time to address the current needs of the board.

Please see our full Terms of Service and Privacy Policy for more information.

Thanks for being a part of the COTH forums!

(Revised 1/26/16)
See more
See less

SmartPak, you're making me really sad.

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • #81
    I think it's weird that someone calls people "bratty" for voicing opinions about a company making changes in their offerings.

    wcporter, it's a store, not a religion. Businesses need to learn to be loyal to their customers - it's not the other way around.

    Comment


    • #82
      I don't know how choosing to order everything from a company that offered awesome perks like free embroidery is being a 'brat'...maybe because I'm bummed that the perk (which justified paying more for the products) has been taken away but the prices of products haven't gone down so therefore I cannot justify buying from them anymore?

      Also, I don't really understand how people can't 'notice' the SmartPerks. I get e-mails about it every other hour, and on the website if you order a SmartPak product it shows up in bright orange (much like my USEF discount on everything else) right on the price when you are just browsing through the items. Things that qualify for free shipping or free return shipping have a little notation on them as well. Why not just add another one that says "SmartPerks!" or something, instead of emailing a code in fine print? They send me so many e-mails, that I hardly even read them anymore.

      Comment


      • #83
        I still am mind-boggled that so many people actually are so devoted to having things monogrammed. It must be nice to have time to obsess about such non-essentials. Kudos to Sarah from SmartPak for dropping in to visit with us, and providing that special offer code.
        Jeanie
        RIP Sasha, best dog ever, pictured shortly before she died, Death either by euthanasia or natural causes is only the end of the animal inhabiting its body; I believe the spirit lives on.

        Comment


        • #84
          Originally posted by meupatdoes View Post
          It is a company which exists to make money off us. It is not our mother who birthed us for 12 hours and changed our diapers and therefore we should forgive her trespasses. I do not feel moral obligation to be "loyal" t a retailer if fundamentally the same thing is now twice as expensive than it was two weeks ago, and almost everything non SmartPak they sell can be found cheaper elsewhere. It is not like they donate 80% of their profits to starving children and this is why we should "loyally" pay $10 more for the same exact items. You pay $10 more for perks.
          Originally posted by hundredacres View Post
          I think it's weird that someone calls people "bratty" for voicing opinions about a company making changes in their offerings.

          wcporter, it's a store, not a religion. Businesses need to learn to be loyal to their customers - it's not the other way around.
          Seriously to both. As I understand from the two threads, SmartPak's discontinued free embroidery, free shipping on most things, made a 10% discount limited and harder to apply, their products cost more than comparable/better products from other companies (this I know from getting their catalogs, for some inexplicable reason as *I've never bought anything I can remember from them*), free taste samples, and customers who'd been willing to pay the markup to benefit from the freebies are annoyed that prices haven't lowered to match the reduced service and are taking their business elsewhere.

          Loyalty to a business only comes with a REASON, especially when you're in a business with a lot of competition. When the company makes changes, even if they have business-valid reasons for doing it, customers have a right to get upset and go elsewhere. If you're paying a premium you want to get something for it, especially when you can just go elsewhere for the same product at a lower price if there are no special perks.
          Author Page
          Like Omens In the Night on Facebook
          Steampunk Sweethearts

          Comment


          • #85
            Originally posted by wcporter View Post
            No offense, but some of you sound really bratty. If you are only loyal to SP b/c you got "free" embroidery, then you're really not loyal at all.
            Cat is out of the bag: HOs can be bought, and the price is a free monogram.
            The armchair saddler
            Politically Pro-Cat

            Comment


            • #86
              Originally posted by mvp View Post
              Cat is out of the bag: HOs can be bought, and the price is a free monogram.
              I read that a little differently the first time, but it makes me laugh either way!
              ~Veronica
              "The Son Dee Times" "Sustained" "Somerset" "Franklin Square"
              http://photobucket.com/albums/y192/vxf111/

              Comment


              • #87
                Originally posted by vxf111 View Post
                I read that a little differently the first time, but it makes me laugh either way!
                *snort*......so funny

                Comment


                • #88
                  Hmm. Well, hey Smartpak, if you're still reading!!

                  I didn't get my order embroidered because a. I'm not sure the Kensington Pony fly mask will fit my evil burrito, though the reviews all seem to say it's a yes for minis, and b. I'm sure Rory and Odie will tear them off each other rather quickly...

                  But I placed an order anyways, because I heart you. Rory and Odie will hopefully have matching Smartblue plaid masks in a week to 10 days.
                  COTH's official mini-donk enabler

                  "I am all for reaching out, but in some situations it needs to be done with a rolled up news paper." Alagirl

                  Comment


                  • #89
                    Originally posted by vxf111 View Post
                    I read that a little differently the first time, but it makes me laugh either way!

                    I did too, I thought what the heck has SmartPak done, HOs!? Like booty short breech wearing HOs!? LOL!!

                    Okay, lack of sleep has made me goofy. And, I will be needing pics of the Evil Burrito in plaid please.

                    Comment


                    • #90
                      Smartpak don't give a f about no haters as long as its b*tches love 'em, I guess
                      ~Veronica
                      "The Son Dee Times" "Sustained" "Somerset" "Franklin Square"
                      http://photobucket.com/albums/y192/vxf111/

                      Comment


                      • #91
                        Oh trust me, as soon as I get them in... I'm sure what I'll have is not pictures of evil burrito in plaid, but video of them ripping them off each other.
                        COTH's official mini-donk enabler

                        "I am all for reaching out, but in some situations it needs to be done with a rolled up news paper." Alagirl

                        Comment


                        • #92
                          Originally posted by vxf111 View Post
                          Smartpak don't give a f about no haters as long as its b*tches love 'em, I guess
                          And their b!tches bring money. The haters can bring money, too. It's all good. Whoever. Just bring.the.money.
                          The armchair saddler
                          Politically Pro-Cat

                          Comment


                          • #93
                            Originally posted by vxf111 View Post
                            I read that a little differently the first time, but it makes me laugh either way!
                            I did too!

                            Dear SmartPak, I'm now sad because it dawned on me, something I legitimately need and could totally use the monogramming code for, and I went and found it on the website.....and you can't monogram it!!! Whyyyyyyyy?! Kensington grooming tote...doesn't seem like that shouldn't be monogrammable. And it'd be perfect because I'm moving to a new barn next month and they have lockers (!) and I will need something smaller to stash my slew of grooming stuff in as my giant thing that can double as a mounting block won't work....and I need to downsize my slew. So now I'm just pouting over this first world problem, and I had a no-show client today and this just takes the cake...which I guess is like having your cake and eating it too, except it gets snatched away.

                            Cue Sarah McLachlan on the tele to make me feel guilty.

                            edit: I just watched the SmartPak video review for it. I think i'm still going to get it. damnit.
                            Last edited by cottonXCblondie; Jun. 15, 2013, 09:37 PM.
                            Gracious "Gracie," 2002 TB mare
                            Facebook me!

                            I have Higher Standards ...do you?

                            Comment


                            • #94
                              Smartpak's 100% happiness guarantee policy also seems to have changed. I bought a pair of the KL Select bell boots a couple of months ago as all the reviews said they lasted a long time. Within a couple of weeks there were slits in one of them and then recently about 1/2 of the bell boot pulled off in one big chunk. I emailed Smartpak with pictures and was told since its not because of a defect in the product, they will not refund or exchange, but would offer a five percent discount on a new pair. While I know it's my horse's fault, previously Smartpak would always be good about exchanging if something fell apart this quickly. For a 5% discount I would rather support my local tack shop. Completely understand the business $$$ reasons for not replacing my bell boots, but it's just different that my previous dealings with them.
                              "And I saw heaven opened, and behold a white horse..." ~Revelation 19:11

                              Comment


                              • #95
                                Originally posted by danceronice View Post
                                made a 10% discount limited and harder to apply
                                I do not think the 10% smartperks discount is any more limited than it has ever been. It has only ever been on smartpak brand products.

                                Harder to apply only this first time.

                                Comment


                                • #96
                                  Originally posted by vxf111 View Post
                                  Really. Change the policies if you want to. But don't be all SLY about it. Be honest.
                                  I returned 2 items and received notification that they were deducting $8.95 for return shipping. These were sized items and the receipt was clearly marked "yes" for free returns. When I called customer service, they then claimed it was because free returns are only within 60 days of purchase (the original e-mail said it was because the item wasn't a "sized" item). Claimed it says this 60 day policy on the website. Well, it is NOWHERE on the receipt, etc. Gave me the additional $8.95 credit, but ....

                                  Comment


                                  • #97
                                    My smart pack gripe is that they have started billing me about two weeks before shipment (which seems excessive) and ship my smart packs so late that I get the new box the DAY I need them, which makes me nervous. Yes, I can change the date, but I should not have to do that, they should have it figured out. If they shipped within a day or two of billing it would be perfect.

                                    Comment


                                    • #98
                                      LOL...I got slapped in another thread for griping about SP selling kool aid (kudos to them for the marketing genius that makes us all glaze over their catalogues and plastic wells)....but it's true, they aren't as majikal as they used to be. They're suffering from the exact same problems other retailers are - the rainbows and butterflies have dispersed and reality set in. They are all part of the economic machine that represents giant business.

                                      Support local when you can. Or at least support a store that doesn't spend million$ on catalogues and fancy re-packaging .

                                      Comment


                                      • #99
                                        Originally posted by XTAC View Post
                                        My smart pack gripe is that they have started billing me about two weeks before shipment (which seems excessive) and ship my smart packs so late that I get the new box the DAY I need them, which makes me nervous. Yes, I can change the date, but I should not have to do that, they should have it figured out. If they shipped within a day or two of billing it would be perfect.
                                        Um, I would guess they ship your current orders on the same exact day in the cycle that they shipped your original order.
                                        Not sure why this is a reason to get mad at them.
                                        If you want things to arrive so you have a bunch of spare time between shipments then contact them and change it. Their goal is so you have what you need and not have a ton of extra sitting around getting old.

                                        Comment


                                        • I also really don't like getting billed nearly a week before my item ships.

                                          Comment

                                          Working...
                                          X