This is the problem. We did discuss it and I was assured that my horse would have adequate hay as per the vet's recommendations. I was willing to pay extra for it. They did not provide the service they had said they would.
I completely understand not being able to provide free choice hay for many reasons. I don't expect it except in that one situation with that particular horse- and again, I was more than willing to pay extra for it as I know it is an expense.
The people at SR are flat out control freaks. For those of you who are questioning the OP's validity- take it from someone who also knows... the barn staff is extremely inexperienced; while the facility has a lot of potential, they don't maintain the riding rings (dragging); they charge not only to bring a trainer in when there is no in-house trainer, but they also charge you if you do not pick up manure in the ring; they want the barn to be considered a home away from home, however they are fanatical about what they consider to be "their space"...
I could go on and on and on. Regardless of what I say, I'm sure some people will think I am being a PITA but these people are honest to god nuts and they do NOT know horses.
PS: Coventry is LOVELY. While I haven't boarded there, I have been to some of their shows and am so impressed with the facility! I've heard great things about them, also.