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What Gives SmartPak???

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  • What Gives SmartPak???

    Every dang time I go on to their website, their reps are offline.

    I refresh and wait and refresh and wait thinking they're just on with someone else and nothing. This has happened for the last week.

    I need to switch my dog's food to every other month, but I can't edit the shipping schedule anymore now that that's changed too (unless I'm missing something).

    I can email, I know and they'll get back within 24hrs, but I want to chat dangit!

    Come back to me super awesomely friendly reps!!
    Friend of bar.ka!
    Originally posted by MHM
    GM quote of the day, regarding the correct way to do things:
    "There's correct, and then there's correct. If you're almost correct, that means you're wrong."

  • #2
    Telephone?

    Comment


    • #3
      maybe they are to busy monitoring BBS for posts like this so they cant get to the chat?

      Comment


      • #4
        Just call them up. I did yesterday about putting all my smartpaks on a farm account, and they were extremely helpful.
        Rest in peace Claudius, we will miss you.

        Comment

        • Original Poster

          #5
          Yeah I can call too, I just love the chat cause I can get it done super quick when I think of it while at work.

          I guess I'll have to just call during lunch today.
          Friend of bar.ka!
          Originally posted by MHM
          GM quote of the day, regarding the correct way to do things:
          "There's correct, and then there's correct. If you're almost correct, that means you're wrong."

          Comment


          • #6
            When you call be sure to mention the chat was not working. Guessing they will want to know so they can look into it.

            Comment


            • #7
              I find the best time to catch them on "chat" is early to mid afternoon. I've had the same issue.

              But if it's something I need to speak to someone about NOW... I call.

              Comment

              • Original Poster

                #8
                Yeah this is definitely not an emergency, I just prefer the ease of the chat feature.

                ETA: Spoke to soon, just logged in again to try one more time and there they are! Yayy!!!
                Friend of bar.ka!
                Originally posted by MHM
                GM quote of the day, regarding the correct way to do things:
                "There's correct, and then there's correct. If you're almost correct, that means you're wrong."

                Comment


                • #9
                  They seem to be online now. Maybe you can ask them why they are not online more often

                  Just a bit tongue in cheek. The don't ever seem to be online to me either!

                  Comment


                  • #10
                    I am getting really tired of the constant website changes. Its getting really annoying to have to re-learn how to change doses and shipping schedules every few months.
                    Lowly Farm Hand with Delusions of Barn Biddieom.
                    Witherun Farm
                    http://witherun-farm.blogspot.com/

                    Comment


                    • #11
                      Originally posted by Trevelyan96 View Post
                      I am getting really tired of the constant website changes. Its getting really annoying to have to re-learn how to change doses and shipping schedules every few months.
                      You have to change doses and shipping schedules every few weeks?

                      Comment


                      • #12
                        I was having major issues with their website and posted about it here oh, maybe a year ago now. Smartpak's CIO of technology contacted me via COTH PM and then later via email. I recorded my screen to show how the website would not load on different browsers, etc and sent it to him.

                        They pay a lot of attention to customer voices.
                        Dreaming in Color

                        Comment


                        • #13
                          Originally posted by trubandloki View Post
                          You have to change doses and shipping schedules every few weeks?
                          I do have one ''problem child' that seems to need a little more tweaking, but - usually just about every 4-6 months -to cover needs related to seasonal changes (like vit E in winter - electrolytes in summer, etc.). And it seems like every time I want to make a change, the website has changed and I have to hunt for what I need.

                          I've also found issued related to different browsers, but being in IT, I know that most of those issues are inevitable as security updates are constantly evolving.
                          Lowly Farm Hand with Delusions of Barn Biddieom.
                          Witherun Farm
                          http://witherun-farm.blogspot.com/

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