I feel terrible writing this, because exactly a month ago I posted about the great deals they were having, but it has to be done. It's easiest to just lay it out step by step.
1. I placed a $200+ order. So not huge, but it's not like I ordered a hoofpick. March 20
2. March 21 - I get the order confirmation, says in there and at the top of the website that most orders ship within two days.
3. March 26 - I call because it's been a week since my order was placed, and I haven't heard anything about it. There's a "log in" on the website and all the order said was "In Process." The customer service rep says that they had recently reorganized their warehouse or something, and orders were taking a little longer. He assured me that it would ship soon.
4. April 2 - The order is now marked as "On Hold" when I log in to check it. I try calling and no one answers, so I send an email, hinting at the fact that I'm kinda peeved it's taking so long to ship, and how it would have been nice for someone on THEIR END to contact me about the order being on hold.
5. April 4 - I get an email from the customer service rep "Carol" telling me two items (out of my order of about seven things) are no longer in stock....can they refund my money for that, or replace them with something else? Within about an hour of the email being sent to me (smartphone), I reply back, asking if a few other things were in stock. I don't hear back.
6. I try calling the 5th and 6th, get "no operators available."
7. April 11 - I send an email saying "Umm, hi, get my last email? Are those substitutions available?" basically, and again hint that I'm peeved. I ordered things like fly masks and fly sheets, which I didn't need mid-march but do need mid-april.
8. April 16th - I leave a message on their voicemail asking someone to call me about my order.
9. April 19 - No response to my phone call, so I've now filed a dispute on my credit card and have sent them a polite-but-peeved email stating that the whole thing has been handled incredibly unprofessionally, and there was absolutely nothing in my order that requires it to take a month to even be shipped out. I also mentioned that I would be telling everyone about my bad experience, which is what I'm here doing now!
I realize I was wayyyyyy too patient, but I didn't actually need the items at that point in time, one was a discontinued item I was thrilled to find, and the prices were really good, so I just kept my fingers crossed that the package would eventually make it to me and I'd cross them off my list of acceptable places to shop. But no prices or discontinued items are worth a MONTH waiting time to even get them shipped out, nevermind that I haven't been able to even speak to a living person at the company for weeks now...
Blech.
Just a warning to stay away from them. I had checked them out here on COTH before ordering and there wasn't anything negative about them to give me pause, but there is now!
1. I placed a $200+ order. So not huge, but it's not like I ordered a hoofpick. March 20
2. March 21 - I get the order confirmation, says in there and at the top of the website that most orders ship within two days.
3. March 26 - I call because it's been a week since my order was placed, and I haven't heard anything about it. There's a "log in" on the website and all the order said was "In Process." The customer service rep says that they had recently reorganized their warehouse or something, and orders were taking a little longer. He assured me that it would ship soon.
4. April 2 - The order is now marked as "On Hold" when I log in to check it. I try calling and no one answers, so I send an email, hinting at the fact that I'm kinda peeved it's taking so long to ship, and how it would have been nice for someone on THEIR END to contact me about the order being on hold.
5. April 4 - I get an email from the customer service rep "Carol" telling me two items (out of my order of about seven things) are no longer in stock....can they refund my money for that, or replace them with something else? Within about an hour of the email being sent to me (smartphone), I reply back, asking if a few other things were in stock. I don't hear back.
6. I try calling the 5th and 6th, get "no operators available."
7. April 11 - I send an email saying "Umm, hi, get my last email? Are those substitutions available?" basically, and again hint that I'm peeved. I ordered things like fly masks and fly sheets, which I didn't need mid-march but do need mid-april.
8. April 16th - I leave a message on their voicemail asking someone to call me about my order.
9. April 19 - No response to my phone call, so I've now filed a dispute on my credit card and have sent them a polite-but-peeved email stating that the whole thing has been handled incredibly unprofessionally, and there was absolutely nothing in my order that requires it to take a month to even be shipped out. I also mentioned that I would be telling everyone about my bad experience, which is what I'm here doing now!
I realize I was wayyyyyy too patient, but I didn't actually need the items at that point in time, one was a discontinued item I was thrilled to find, and the prices were really good, so I just kept my fingers crossed that the package would eventually make it to me and I'd cross them off my list of acceptable places to shop. But no prices or discontinued items are worth a MONTH waiting time to even get them shipped out, nevermind that I haven't been able to even speak to a living person at the company for weeks now...
Blech.
Just a warning to stay away from them. I had checked them out here on COTH before ordering and there wasn't anything negative about them to give me pause, but there is now!
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