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might have to eat my words on Dover

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  • might have to eat my words on Dover

    I hadn't placed an order with Dover in 4 years due to the SLOW shipping and continual screw ups. But, I needed another set of shipping boots for a long trip, and I just couldn't find what I wanted elsewhere. It took me a week to finally suck it up and place the order.

    Well low and behold, the box showed up on my door in less than a week, and everything in it was actually correct.

    Not sure I'll be ordering from them again really soon due to the absurd shipping charges, but nice to know that they sometimes get an order right and ship quickly. Much better than the 4 weeks and wrong orders of 4 years ago.

  • #2
    LOL. The last time I ordered something from Dover, it took so long to arrive I actually forgot all about it because it did show up weeks later.

    I would love it if they offered free shipping even as a short term promo. They used to come out the Western States Horse Expo and anything ordered there was shipped free. I miss that.

    It's nice to hear the may actually be getting better about their shipping times.
    Proud owner of a Slaughter-Bound TB from a feedlot, and her surprise baby...!
    http://i42.photobucket.com/albums/e350/Jen4USC/fave.jpg
    http://i42.photobucket.com/albums/e3...SC/running.jpg

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    • #3
      I haven't ordered from Dover in a long time either.

      Just placed an order Wednesday am, they shipped it Thursday (standard) & it's due to arrive Tuesday. We'll see.
      "I'm not crazy...my mother had me tested"

      Comment


      • #4
        I ordered from Dover just the other day and they called me right away to clarify something on the order, (online order) I love Dover I do think they should rethink the way the charge for shipping.

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        • #5
          They did ship free if you ordered at Rolex, but I've definitely moved away from ordering from them in favor of SmartPak, VTO and Bit of Britain
          OTTBs rule, but spots are good too!

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          • #6
            I have a list of things from Dover that I've been wanting to order but I just haven't been able to make myself place the order because of the absurd shipping costs! They'd get more of my business if they would occasionally do a free shipping (or even reduced shipping) promo as they do have some things that I really like and can't find elsewhere (their thin 6' cotton lead ropes w/ and w/out chains, solid colored zocks, stable wrap supplies...).
            Originally posted by RugBug
            Don't throw away opportunities because they aren't coming in exactly the form you want them to.

            Comment


            • #7
              their thin 6' cotton lead ropes w/ and w/out chains, solid colored zocks
              6.5 feet http://products.unbeatablesale.com/b...d+rope&x=0&y=0

              http://www.perrisleather.com/product...d_Lead_w_Chain

              http://www.tackwholesale.com/cotton-...1b3a2403ca21f8

              http://www.amazon.com/Ovation-Zocks-.../dp/B002HOH09Q

              http://www.equusnow.com/prodview.asp?idproduct=2661
              OTTBs rule, but spots are good too!

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              • #8
                Dover's CS has been good to me. They took back with, no questions asked, a new pair of GP zip paddocks I probably rode in 1/2 dozen times because the elastic had stretched absurdly in just those 6 wears. Of course, I had to pay the shipping back but at least they did honor their product guarantee.

                I haven't ordered from them in a couple of years though because their shipping is just too outrageous. They'd get more of my business if they shipped by weight, not price.

                One thing I hope they fixed is this: For Christmas a few years ago, DH ordered me something from them. Instead of shipping it to his parents house as he requested, they shipped it to ME at our home address. Strange. I wasn't upset, but DH was.
                Dreaming in Color

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                • #9
                  I placed an order because they had the items I needed ... I gasped but went on with my order ... $24 for two pair of shipping boots, a pair of bell boots and hole punch!

                  But I figure the people who take the orders and pack them and ship them need to earn a living, too ...
                  *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=

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                  • #10
                    My last order from Dover arrived two days before the projected date.

                    That said, the last time I made a miscellaneous order of supplements and small supplies, I worked up the order from Dover, SmartPak, and Jeffers. Even though they didn't have the cheapest shipping, Jeffers won hands down for total cost, and the package was on my doorstep within 48 hours.
                    "One person's cowboy is another person's blooming idiot" -- katarine

                    Spay and neuter. Please.

                    Comment

                    • Original Poster

                      #11
                      oh yeah, Jeffers ROCKS! Love them. I've been ordering my vaccines elsewhere the last couple years, but that's only because they are in-state and their 2-day shipping gets things here overnight with the gel pack still cold.

                      The reason I went through with this order was the TENOFF code, which made shipping $4 or something.

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                      • #12
                        Experiences with SmartPak?
                        Barn rat for life

                        Comment


                        • #13
                          I dunno - so far I've had no probs with Dover. Stuff always arrives in a week or 10 days (not as fast as VTO Saddlery, but the selection is so much better) and I get $4.95 flat rate shipping with their credit card... and you have to admit their return policy is amazing.
                          ----------------------------------------
                          PSSM / EPSM and Shivers Forum
                          http://pssm.xanthoria.com/
                          ----------------------------------------

                          Comment


                          • #14
                            Originally posted by Hampton Bay View Post
                            I hadn't placed an order with Dover in 4 years due to the SLOW shipping and continual screw ups. But, I needed another set of shipping boots for a long trip, and I just couldn't find what I wanted elsewhere. It took me a week to finally suck it up and place the order.

                            Well low and behold, the box showed up on my door in less than a week, and everything in it was actually correct.

                            Not sure I'll be ordering from them again really soon due to the absurd shipping charges, but nice to know that they sometimes get an order right and ship quickly. Much better than the 4 weeks and wrong orders of 4 years ago.
                            I ordered shipping boots over a week ago.
                            and of course...they are back ordered. Guess I picked the wrong kind.
                            http://kaboomeventing.com/
                            http://kaboomeventing.blogspot.com/
                            Horses are amazing athletes and make no mistake -- they are the stars of the show!

                            Comment


                            • #15
                              Originally posted by wcporter View Post
                              Experiences with SmartPak?
                              SmartPak rocks my socks! I'll order from them EVERY time, if at all possible. Best customer service, BY FAR, and reasonable prices and shipping.
                              If you must choose between two evils, choose the one that you've never tried before.

                              Comment


                              • #16
                                Originally posted by wcporter View Post
                                Experiences with SmartPak?
                                SmartPak is great.

                                Do a search and you will find all kinds of threads on it.

                                Comment


                                • #17
                                  Awww wish I knew you were looking for shipping boots. I have a set of Pessoa shipping boots that I need to sell.. they might have been what you wanted. So happy for your move and new chapter!
                                  ~~~~~~~~~

                                  Member of the ILMD[FN]HP Clique, The Florida Clique, OMGiH I loff my mares, and the Bareback Riders clique!

                                  Comment


                                  • #18
                                    I am fortunate enough to live near a Dover store, so no worries about the shipping costs, but have definitely noticed them stepping up their game lately. On the same token, my Smartpak orders have been pretty slow to ship lately. So I'm 50/50 now on the two.

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                                    • #19
                                      Last time I ordered from Dover...ordered something I needed soon shipped 2nd day air, paid out the ass for it. Didn't ship until 2 days after I ordered it. Worthless bastards.

                                      Comment


                                      • #20
                                        Hey, thanks for the links Scubed!
                                        Originally posted by RugBug
                                        Don't throw away opportunities because they aren't coming in exactly the form you want them to.

                                        Comment

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