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The Patey Saga - A Happy Ending

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  • <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by xegeba:
    Well Bumpkin... there is one thing you and I agree on. You hate me As to my post... I guess I'm am just gonna have to get better at SPLAINin myself. I'm a little disappointed that my sarcasm passed you by, but go figure. Never said I was was smart. FWIW... I not sure...but I think (last time I checked or wrote the checks)I know a thing or two about running a business. <HR></BLOCKQUOTE>

    First off, because I did not catch the humour you posted, doesn't mean I hate you.
    Second off, It must be nice to be so delusional and feel that something with XKE refers
    to me hating you...does everything involving an X concern you? In case you have never had the change to be around one, an XKE is a car. You are welcome to join the clique if you either have an XKE or enjoy riding in them.
    We have a lot of people who come to the XKE functions who do not own them.
    Here is Ruby, named for her colour, my wedding ring and because she was a 16th wedding anniversary gift from my husband who also Loves XKE's.

    http://community.webshots.com/user/cotswoldjr

    edited to add link.
    http://community.webshots.com/user/cotswoldjr
    http://temp.hillcresttrainingnet.off...m/default.aspx
    [url]
    Starman Babies

    Comment


    • I would like to know her "judging name" because I sure would want to hear from a variety of people who have shown in front of her before I waste a bundle of $ on a judge who may not "see me" because my trainer isn't big name enough.

      Comment


      • <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by Linus:
        But is it fair to take this one comment from a voice mail message and draw the conclusion that this lady isn't/can't possibly be a good judge? People can occasionally be rude and arrogant and name-drop till the cows come home and still judge what's in front of them ... <HR></BLOCKQUOTE>

        Oooh, Linus, but what fun would THAT be? I mean we wouldn't actually want to use logic in this matter now would we?
        Your crazy is showing. You might want to tuck that back in.

        Comment


        • I know it, as do several others on here, it is on the tape anyplace posted. But you will have to PT me if you want to know it!

          Comment


          • <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by ESG:
            Ooooo, did I strike a nerve? And as for attitude, I wonder what siding with an obviously snotty, supercilious hag who renders execrable customer service to those who are unlucky enough to have to deal with her, says about _your_ attitude? Or do you treat customers in a similar fashion? C'mon, you can tell us. <HR></BLOCKQUOTE>

            Perhaps we should have a NEW forum for everyone to trash products and companies. Everyone's had bad experiences with almost any company your can think of so let's start a new forum. ESG you need to get over yourself...so I've had good experiences with the company, oooh...that doesn't mean I'm affiliated with them.. perhaps they treat me well because I am a good customer.. doesn't make it right, but you should know about being wrong, as it seems most posters tend to disagree with you anyway.

            Comment


            • <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by Weatherford:
              Well-recognized judge is one thing. Respected is another. If this woman treats those she is judging as she does her customers, then, IMHO, her judging is suspect.

              Lesson 101 in B-school and business in general: "The customer is always right." Even when s/he isn't!

              SpringBunny - it appears you are a new poster! Welcome - and I refer you to the NUMEROUS helmet threads on these BB's - both in the Archive section and elsewhere! There is a LOT of discussion about fit, safety, and especially, what MAKES a safetly helmet safe (which is NOT just fit!) (Mr. Bumpkin's helmet theory explains it well.) When buying a safety helmet - whether it be GPA or otherwise, you need to try on ALL of the different products, as they all fit our varying head shapes differently. Many people on the BB's prefer the International skunk to the GPA... many prefer the Owen or the Troxel. Safety helmets are not about "which is cool" or "in" - they are about safetly! IF your GPA doesn't sit on your head correctly, then, unfortunately, it probably won't stay on! Try the other brands - and make sure the person fitting them knows what they are doing!

              Of course, I am part of the helmet police - so look out!

              Be safe! <HR></BLOCKQUOTE>

              Yes, I am a new poster, but am not a new rider. I worked in a tack shop for more than a decade and was around when the first "approved" helmets came out. The GPA was the best fitting "approved" helmet I ever sat on my head, so I bought it, but it still doesn't sit as securely as the Patey....and I have tried on hundreds of approved helmets. Every make, model, variant. With that said, I still wouldn't buy another Patey, given Anyplace's tape recording. I don't care if there are thousands of happy customers, you don't treat a single one like that. I've also met ANyplace in person before and she doesn't strike me as having the personality to set off a normally pleasant person. After I bought my helmet, I talked to Regal Crowne abouyt the custom boots with zips they also sell and they weren't very nice when I gave them my "what if the zipper breaks" questions and I took my business elsewhere.

              Comment


              • <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by srs:
                But the minute anyone steps up to bat for the product and or company, or the fact that Anyplace has trashed RC on this board, you are affiliated with the company...no wonder I often just lurk on this board...not worth dealing with the attitudes from such posters like yourself ESG.. <HR></BLOCKQUOTE>

                I do believe any damage to RC was entirely self-inflicted.
                It's all fun and games until someone pulls a shoe....

                Comment


                • <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by srs:
                  <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by ESG:
                  Ooooo, did I strike a nerve? And as for attitude, I wonder what siding with an obviously snotty, supercilious hag who renders execrable customer service to those who are unlucky enough to have to deal with her, says about _your_ attitude? Or do you treat customers in a similar fashion? C'mon, you can tell us. <HR></BLOCKQUOTE>

                  Perhaps we should have a NEW forum for everyone to trash products and companies. Everyone's had bad experiences with almost any company your can think of so let's start a new forum. ESG you need to get over yourself...so I've had good experiences with the company, oooh...that doesn't mean I'm affiliated with them.. perhaps they treat me well because I am a good customer.. doesn't make it right, but you should know about being wrong, as it seems most posters tend to disagree with you anyway. <HR></BLOCKQUOTE>

                  Yeah, I'm the one that's wrong. I'm the one who secretly owns Regal Crowne, told Margi to give Anyplace such a hard time, stole her money, and gave her attitude and a $hitty fitting hat in the bargain. Yep, that'd be me.

                  And who, might I ask, sneezed in your cornflakes this morning? Or do you just have a jones to bash me? Either way, knock yourself out. Seems to me that you're the one no one's agreeing with, troll.
                  In loving memory of Laura Jahnke.
                  A life lived by example, done too soon.
                  www.caringbridge.org/page/laurajahnke/

                  Comment


                  • <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by Bumpkin: Here is Ruby, named for her colour, my wedding ring and because she was a 16th wedding anniversary gift from my husband who also Loves XKE's. <HR></BLOCKQUOTE>
                    OOOOhhhhhh....she is PERTIFUL!

                    Comment


                    • <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by srs:
                      [.. perhaps they treat me well because I am a good customer.. <HR></BLOCKQUOTE>

                      If you would pay over $600.00 for an ill-fitting hat and leave the shop with a thank you and smile I imagine many retailers would consider you the perfect customer.

                      Personally, I would prefer to assert my rights as a consumer on occasion. It builds character, which is much more useful than popularity.
                      It's all fun and games until someone pulls a shoe....

                      Comment


                      • <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by Fallbrook:

                        If you would pay over $600.00 for an ill-fitting hat and leave the shop with a thank you and smile I imagine many retailers would consider you the perfect customer. <HR></BLOCKQUOTE>

                        And that's what Anyplace did and then came on the BB to vent about it. I have purchased a helmet from RC and it fit very well and have been back to see them since I purchased it to get it cleaned, etc..

                        ESG...yep I'm a troll...really, as I said go against the "popular" voice and you are a troll...

                        Comment


                        • <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by srs:

                          And that's what Anyplace did and then came on the BB to vent about it. I have purchased a helmet from RC and it fit very well and have been back to see them since I purchased it to get it cleaned, etc..
                          <HR></BLOCKQUOTE>

                          Venting seems to be allowed on this BB, as it happens all the time. Relating your own personal experiences, good and bad, can be quite helpful (someone may offer useful advice) and therapeutic (agreement and disagreement can serve as reality checks). You are fortunate to have been the recipient of good customer service from RC. I don't see why you find it odd or unacceptable that someone else has been treated differently, and why that person has no right to tell their story.
                          It's all fun and games until someone pulls a shoe....

                          Comment


                          • <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by srs:

                            perhaps they treat me well because I am a good customer.. doesn't make it right, but you should know about being wrong, as it seems most posters tend to disagree with you anyway. <HR></BLOCKQUOTE>

                            So, what is a "good customer"? One who is placated by shoddy products that dont stand up to their promise?

                            Comment

                            • Original Poster

                              <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by srs:
                              <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by Fallbrook:

                              If you would pay over $600.00 for an ill-fitting hat and leave the shop with a thank you and smile I imagine many retailers would consider you the perfect customer. <HR></BLOCKQUOTE>

                              And that's what Anyplace did and then came on the BB to vent about it. I have purchased a helmet from RC and it fit very well and have been back to see them since I purchased it to get it cleaned, etc..

                              ESG...yep I'm a troll...really, as I said go against the "popular" voice and you are a troll... <HR></BLOCKQUOTE>

                              Let's bear in mind I only came on this board to talk about it when it was clear I did not receive a helmet made for me. After speaking w/Patey about the numbers written in the helmet, they said it was clear the hat was three years old and was made for someone else. It was probably one that didn't work for someone else and has been riding in the trailer as a demo.

                              "If you have the time, spend it. If you have a hand, lend it. If you have the money, give it. If you have a heart, share it." by me

                              Comment

                              • Original Poster

                                <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by FairWeather:
                                <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by srs:

                                perhaps they treat me well because I am a good customer.. doesn't make it right, but you should know about being wrong, as it seems most posters tend to disagree with you anyway. <HR></BLOCKQUOTE>

                                So, what is a "good customer"? One who is placated by shoddy products that dont stand up to their promise? <HR></BLOCKQUOTE>

                                Good customer service/product+satisfied customer=repeat customer=good customer.

                                It is a definition given by the retailer as to how much the person spends w/them. But the person can't spend a lot of money w/them if they aren't incented to return.

                                "If you have the time, spend it. If you have a hand, lend it. If you have the money, give it. If you have a heart, share it." by me

                                Comment


                                • <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by FairWeather:
                                  So, what is a "good customer"? <HR></BLOCKQUOTE>
                                  I was also taught, and always believed, long before I started my business, that one description of a "good customer" is those who are willing to come to you with their problems. If a customer has a complaint, and just won't shop you anymore, says bad things, etc....but never comes to you, how can you ever have the chance to show you're great at fixing said problem? OP certainly gave RC EVERY opportunity to set this right, and was willing to forgive more than most of us would have. That is a GREAT customer.

                                  Having said that, I DON'T treat all my customers equally. It's not that people who spend less get less courtesy or "service", but my TOP (yes...biggest spending) customers definitely get "extras" that I simply cannot afford to give all customers. The customer that keeps my business running gets my home phone number to use anytime day or night, I buy insurance for their purchases, their requests get placed at the front of the line, etc. BUT, I still offer great service to anyone who shops me. Not only because you never know what that will lead to, but because I want to sleep at night...and it's the right thing to do...to be courteous. I can't afford to make decisions that cost me money, but every business owner has to look at the long haul when making those decisions..."will this cost me the profit on one hat, versus...how many future clients will I lose if this customer goes away angry". There is a way to both make money AND offer good service. I like to think the two go hand in hand. They often don't, but I'm going to play by those rules anyway.

                                  Comment


                                  • <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by srs: ...so I've had good experiences with the company, oooh...that doesn't mean I'm affiliated with them.. perhaps they treat me well because I am a good customer.. doesn't make it right, but you should know about being wrong, as it seems most posters tend to disagree with you anyway. <HR></BLOCKQUOTE>

                                    srs, I think perhaps you've missed the point of this thread entirely. Good customer service is not a luxury to be enjoyed only by *good* customers. Especially if a *good* customer means someone who never questions the value of what they've spent their hard earned money on.

                                    True good customer service is exactly the opposite. It is taking a dissatisfied customer who's screaming in your ear and making them happy without compromising your own business, values, or integrity. It's taking a little extra time to explain a process in a way that the customer understands it but doesn't make them feel stupid. It's being NICE no matter what. It's taking responsibility for your actions and your company's actions - and making a decision to right any perceived wrong the best way you can. Sometimes, there's not a way to do so and one must apologize - Sincerely. Only a sincere apology will save future business. Anything less and you can be sure your name will be equal to mud with every friend of that person (see the post with the phone call link and the resulting thread pages afterwards).

                                    If the OP misunderstood the process by which the hat was made (and I'm not saying she did -- I've read the Patey website and the hat making process noted is vague and indefinite to me), but if she did and this therefore caused her to be dissatisfied with the end result - she should have received an apology that the hat was not what she had expected, had the process explained to her in clear terms, and had her money handed back to her. PERIOD. Calling someone on the phone and leaving a nasty message telling them they're not good enough for good service -- appalling! I can tell you that should anyone at the company I work for ever treat a customer in that fashion, the least they would receive is what we call a "day of decision". They either decide to act like a well mannered human being who upholds our company's policy of integrity, client astonishment, respect, and excellence... or they hit the road.

                                    If this thread has lost RC or Patey just 10 customers, they've just lost $6500 instead of the $650. Was it worth it? I won't be buying a Patey, that's for damn sure so make that $7150 down the tubes.

                                    Anyplace -- as a side note -- I've not noticed any mention of contacting any direct management above Margie. I'd be contacting the person she works for (directly) and sharing that voice mail message as a heads up to the way the average customer is being treated.


                                    Jen
                                    ******************************
                                    - slave to Valerina, the spoiled pink princess
                                    ~ ReRiders ~ Texas ~ BGSG cliques

                                    Comment


                                    • As a retailer in the equine industry I can say that EVERY single customer deserves to be treated with respect and compassion. From the Olympic riders to the rank beginners. They are all people who are spending their hard earned money and should walk away happy with their purchase and knowing they are an important customer and were treated as such.

                                      And as far as this helmet situation. Everyone makes mistakes - it is all in how they are handled. That phone message was appalling.

                                      Comment


                                      • If only all customers were treated the same.
                                        As an owner/braider/groom all of my own choice. When I wander into an onsite/vendor tack shop.
                                        Hmmm, I often look, well, a bit horse slimed. At a recent show in Va., I was looking at a bridle, soon to be extinct I was told,the maker rumor has it is retiring. Anyway the very neat person before me looking at them, was catered to. I was brushed off. I'm hopeful another good saddler will make/copy these bridles. Then I will have the option of buying one from a seller who treats all as equals.

                                        Comment

                                        • Original Poster

                                          <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by SpoiledPink:
                                          Anyplace -- as a side note -- I've not noticed any mention of contacting any direct management above Margie. I'd be contacting the person she works for (directly) and sharing that voice mail message as a heads up to the way the average customer is being treated.


                                          Jen <HR></BLOCKQUOTE>

                                          Since she owns the business, the only person I could contact was her supplier of the helmet, Patey. I spoke with the managing director. He was the one that said, "I really feel as though I should apologize, but I shouldn't." He did apologize for her behavior and my experience, which I have to say, did actually feel nice.

                                          Now that I've had some time to think about it, if I were him, I'd have contacted RC, asked them to send my sizing card, made me a new one, then billed RC for it.

                                          "If you have the time, spend it. If you have a hand, lend it. If you have the money, give it. If you have a heart, share it." by me

                                          Comment

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