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The Patey Saga - A Happy Ending

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  • #261
    "Influential judge."

    What does that mean? I know I don't like the implication!
    Donald Trump - proven liar, cheat, traitor and sexual predator! Hillary Clinton won in 2016, but we have all lost.

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    • #262
      <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by ESG: Alas, the dilettante dabbler who is probably a frustrated equestrienne is far more venomous and difficult to deal with. <HR></BLOCKQUOTE>
      Ohhh, I just love this sentence, love these words, love aliteration. This just "flows", ya know? Sorry to get off track...I'm a frustrated writer and I love it when something just SOUNDS so good.

      Comment

      • #263
        I second the above. That was truly one of the most beautiful and mellifluous sentences I've read in a long time!
        LESS HARD WORK, MORE FINE DINING!™
        complicate, obfuscate, prevaricate.

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        • #264
          <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by C.Boylen:
          <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by LaurieB:
          Hopefully you will receive a wad of cash back the moment after you place your defective hat back in Margi's grasping hands. Once that transaction is complete, I really hope you print up this thread and mail it to her. It's kind of fun to imagine her having to listen to her own snotty message and pondering the power and magnitude of COTH readers in the equestion marketplace.
          Perhaps that will make her feel a little less _important_? <HR></BLOCKQUOTE>
          Hmm. I'm not stepping in on one side or the other, but does everyone jumping on this bandwagon really want their comments sent to a well respected and influential judge and horsewoman? You're all welcome to your opinions, but some of you may want to review your comments if that is the the original poster's intention. Just a friendly suggestion, as I've never seen a thread get quite so intense about a particular public figure. <HR></BLOCKQUOTE>This is the statement that bothers me. Cboylen. Well respected and influential??? In what circles. ??? And I dont think said person has sat on a horse for 30 years! And if you met her you would know why!

          Comment

          • #265
            <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by justthemom:
            <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by ESG: Alas, the dilettante dabbler who is probably a frustrated equestrienne is far more venomous and difficult to deal with. <HR></BLOCKQUOTE>
            Ohhh, I just love this sentence, love these words, love aliteration. This just "flows", ya know? Sorry to get off track...I'm a frustrated writer and I love it when something just SOUNDS so good. <HR></BLOCKQUOTE>

            Why, thank you! I'm a frustrated writer, in case you couldn't tell ;love to put together sentences like that, but can't come up with enough to make a story . That's got to be the nicest thing anyone's ever said about one of my posts. DL & JTM, you've both made my day.
            In loving memory of Laura Jahnke.
            A life lived by example, done too soon.
            www.caringbridge.org/page/laurajahnke/

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            • #266
              I have finally come out of long-time lurkerdom to post a respose to this. I cannot understand how Patey has not stepped in to fix this problem with their vendor. To me the ultimate responsibility for this product lies with Patey. The OP has been put through enough of a hassell between wating seven months for this product and now recieving an product that does not fit correctly that Patey should be correcting this problem.

              I purchased a bridle from Millers Harness in NYC several years ago. I purchased at what I thought was a KL Select bridle. Upon returning home to Virginia, I noticed that one of the buckels was broken. I called Millers (catalog) and they directed me to the store, as this was a product that the store vs. the catalog carried. I called the store and they gave me the number for the supplier, KL Select. KL Select asked that I send the bridle to them and they would replace it.

              Upon receiving the bridle KL Select called me. The bridle was not a KL Select bridle it was a Crosby. Millers had tagged it incorrectly, but KL Select wanted to make it right because I believed I had purchased their product. Not only did KL Select send me a much nicer bridle then I had purchased, they sent me two nosebands as my horse has a fine head and seemed to fall inbetween sizes.

              I was so impressed by the customer service at this company. I would purchse something from them in a heartbeat because I know they stand behind their product 110%.

              To me it does not matter so much who said what or at this point who is at fault. Patey's name is on the product. It is their responsibility to make their customers happy.

              Comment

              • #267
                That is a very good lesson in customer service. It's enough to make me a KL Select customer. In fact, I think I'll mosey over to a web tack shop and buy something right now.
                Donald Trump - proven liar, cheat, traitor and sexual predator! Hillary Clinton won in 2016, but we have all lost.

                Comment

                • Original Poster
                  #268
                  I too feel like Patey holds some responsibility. It's like parenting. If a kid that isn't yours acts up you'd go to the parent about it to get them to deal w/it.

                  I FedExed the first six pages of this thread to Patey (never realized it would get this big!) and I got notification via email that Patey received it yesterday. You'd think they'd be on the phone with me. Nope. Haven't heard boo. I think it might be a cultural thing. When I initially spoke with him, he just really didn't feel like it was in his court and he was so nice, I didn't want to tell him it actually was partially in his court. At one point he said, "I feel as though I should apologize, even though I shouldn't."

                  This is one of those things that upsets me so much that I'm tired from it.

                  I think we all need to sit tight on this thread until I get in front of her and give her a chance to redeem herself (even though I'll never forget how she treated me and belittled me) by redeeming my $640 to me. I plan on seeing her next week.

                  "If you have the time, spend it. If you have a hand, lend it. If you have the money, give it. If you have a heart, share it." by me

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                  • #269
                    Anyplace
                    I would second the suggestion to have a witness when you return the helmet and be sure to get a receipt. Taking pics of the helmet before you return it would be a good idea so if for some reason she does not credit you or refund is not in cash, you have some record of the helmet you received.

                    Comment

                    • #270
                      Good luck Anyplace. Hold your ground GET CASH and Dont go alone! And after all this I would hope people would think twice before frequenting that vendor!

                      Comment

                      • #271
                        For something like this, I'd also take pictures of the box as well.

                        Comment

                        • #272
                          <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by Sannois:
                          <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by C.Boylen:
                          <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by LaurieB:
                          Hopefully you will receive a wad of cash back the moment after you place your defective hat back in Margi's grasping hands. Once that transaction is complete, I really hope you print up this thread and mail it to her. It's kind of fun to imagine her having to listen to her own snotty message and pondering the power and magnitude of COTH readers in the equestion marketplace.
                          Perhaps that will make her feel a little less _important_? <HR></BLOCKQUOTE>
                          Hmm. I'm not stepping in on one side or the other, but does everyone jumping on this bandwagon really want their comments sent to a well respected and influential judge and horsewoman? You're all welcome to your opinions, but some of you may want to review your comments if that is the the original poster's intention. Just a friendly suggestion, as I've never seen a thread get quite so intense about a particular public figure. <HR></BLOCKQUOTE>This is the statement that bothers me. Cboylen. Well respected and influential??? In what circles. ??? And I dont think said person has sat on a horse for 30 years! And if you met her you would know why! <HR></BLOCKQUOTE>
                          I've known her for quite a long time.
                          As far as what circles, she's a very prominent figure in my circles, whatever those may be. In any case, she's one of the judges for the National in Wellington, as well as having judged the IHF west coast regionals earlier this year, and a very good number of other shows on a yearly basis. Last year she was one of the judges for the Ronnie Mutch Eq Classic. You don't have to sit on a horse to be well-known or respected.
                          As far as influential, I merely meant that she is involved in all the aspects of our sport, including involving local riders with our larger shows, such as she did with a type of clinic/tour last year at CC.

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                          • #273
                            Ok she is well known.
                            But does that give her a right to treat everyday horse loving customers in the rude manner she seems to do more often than not.
                            Or does she treat, others who are in her circles nicer?
                            I bet if "Anyplace" were someone well known this would never have happened.
                            http://community.webshots.com/user/cotswoldjr
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                            Starman Babies

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                            • #274
                              I still don't believe that is any excuse for that message.

                              Being highly involved and respected in the horse buisness doesn't give you the right to speak to someone like that. If anything, it should make one more careful with what one says, knowing that they are well known.

                              I wouldn't be commenting if I hadn't heard that message. It showed me that I wouldn't want to deal with that person in any way.
                              My treasures do not glitter or clink,
                              they gleam in the sunlight and neigh in the night.
                              ~bedouin proverb

                              Comment

                              • #275
                                They may not have their CC machine online at a show. At most shows, I've only received a written receipt and been charged or credited after the show is over and they've gone home. Thus, make sure you get confirmation and check your CC bill online if you can to make sure it's done ASAP and with that receipt you should have enough for a CC company to reimburse you. But maybe you didn't use a CC and the point is moot anyhow.
                                Strength does not come from physical capacity. It comes from an indomitable will. - Gandhi

                                Comment

                                • #276
                                  Chanda I understand what you meant and maybe there is a bit of piling on going on here from those with no personal involvement.

                                  I didn't realize she was a judge.

                                  Doesn't change the fact she treated me poorly.
                                  To quote an increasingly popular movie line
                                  "I chose poorly".
                                  But point taken on the piling on front.
                                  When opportunity knocks it's wearing overalls and looks like work.

                                  The horse world. Two people. Three opinions.

                                  Comment

                                  • #277
                                    Well said Bumpkie. Couldn't agree more. This thread is about bad customer service and not "social circles"
                                    Proud Member of the Opinionated Redhead Club! RIP my dear Avery ~3/21/1995-9/21/2011~

                                    Extreme Cat!!! 2006 OTTB
                                    Magic Cat - Final Demand

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                                    • #278
                                      C.boylen. I know exaclty who she is. I stand by what I said earlier

                                      Comment

                                      • #279
                                        Its about the Character of an individual, who is supposedly in a service business. Never said a thing about social Circles...
                                        Ditto to what Silver said I know exactly who she is as well!!
                                        And some of the people who she has been friends with you would never even consider being around! And A horsewoman???? Not in a million years!

                                        Comment

                                        • #280
                                          About 5 years ago I bought a Patey from her at the Middleburg Classic. THey "warmed it up" and fit it to my head there. What's the difference between this and what Anyplace originally ordered? I didn't think Patey made anything truly to order. On a side note, That helmet fits beautifully and I feel very secure in it. I finally broke down and boughta a GPA to school in and despite being the correct size, I feel like it's perched on my head and am constantly adjusting it and moving it around. I'm over $1000 into hard hats now. I can honestly tell you, I have serious concerns of whether the GPA (which is very shallow) would come off in a fall. I have no concern that my Patey would...but if they both stayed in place, i suppose the GPA woudl be safer. With that said, now that I've heard that tape, I am glad I got my Patey when I did because I WILL NEVER SEND A DOLLAR THAT WAY AGAIN. Bad customer service anywhere other than Taco Bell is not to be positively rewarded through repeat business.

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