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The Patey Saga - A Happy Ending

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  • I've been following this from the beginning and thought it's time for me to chime in!

    I just listened to the message and am totally disgusted! You are definitely more diplomatic than I. I would have ripped her a new one by now!

    What I think you should do is make several copies of this thread before you go to CC to take the helmet back and hand them out to people at the show. Make as many copies as you can and hand it to as many people as you can. Better yet. Stand outside of their booth for a while handing them to anyone who is going by. Let her know how much damage the "lesser important clientelle" can do!!!
    Honey badger don't give a sh!t.

    Comment


    • Hi my name is Jasmine. I can't believe how they treated you. I have seen the trailer at the shows I've been to. That is a lot of money to just accept them treating you like this. and ditto on you acting very classy and diplomatic about it.

      Comment


      • I think a new clique is called for - something like "Those other less important people who "don't get" how Patey rips off its clients" clique.

        I've seen some $hitty customer service in my life, but that beats them all. Gee whiz, I think I need to get my hindparts over to Regal Crowne to spend $650 and wait seven months to get a POS hat that hurts my head. And as an added bonus, I'll get treated like manure! HOW can you lose!

        I knew there was a reason I avoided that trailer like the plague!
        In loving memory of Laura Jahnke.
        A life lived by example, done too soon.
        www.caringbridge.org/page/laurajahnke/

        Comment


        • As usual, the rules of customer service, etiquette, and morals are on a different standard in the horse world - obviously a self-enclosed microcosm not subject to the norms of the real world.
          Strength does not come from physical capacity. It comes from an indomitable will. - Gandhi

          Comment


          • DMK- I know of the Little Mermaid message.. I love NPR.
            http://www.akdragoophoto.com

            Comment


            • Ok, all of you who are now wondering "Little Mermaid?" http://www.caryn.com/littlemermaid/
              Fullcirclefarmsc.com

              Comment


              • Ok, RC does not just have problems with their hats.

                ask around about how long their other stuff takes.

                but let's discuss this custom issue. If something is custom, it is made from scratch. That is why you can command the higher price for it. When Karl Lagerfeld makes a debutant her 20K Chanel dress, you better believe he starts with a needle, thread, and some fabric rolls. He does not start with a sorta- dress. That is what makes it haute couture.

                I find it amazing that she can be such a FU<KING jackass (jackbit<h? can witches be jackasses?) and go on about her certain customers, and drop names like whoa, when the kind of clientele she is alluding to having would never accept a product that is misleading and clearly not custom made. It is "CUSTOMIZED," like having your name embroidered on a cooler you win, but it is not "CUSTOM MADE" There is a very distinct difference.

                And if they were CUSTOM helmets, and you had to sign a form saying that the item couldn't be returned because it was custom, don't you think it's sketchy that she wants it back? Don't you think ms. High-and-Mighty herself would be able to see the contradiction there? It's custom made, so you can return it. Ok, makes sense to me. Now give it back so that your sort-customized with a steamer can be someone else's sorta-hat that we can sorta-recustomize with a steamer so that it can be someone elses's sorta-custom-headache-inducing-ribbon frayed-hat-thing. ok. yeah.
                Um, I don\'t spell check. Deal with it.

                Comment

                • Original Poster

                  <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by justdandy:
                  I've been following this from the beginning and thought it's time for me to chime in!

                  I just listened to the message and am totally disgusted! You are definitely more diplomatic than I. I would have ripped her a new one by now!

                  What I think you should do is make several copies of this thread before you go to CC to take the helmet back and hand them out to people at the show. Make as many copies as you can and hand it to as many people as you can. Better yet. Stand outside of their booth for a while handing them to anyone who is going by. Let her know how much damage the "lesser important clientelle" can do!!! <HR></BLOCKQUOTE>

                  I definitely plan on coming armed with at least one copy for Margi. And of course, I'll have an extra copy that I'll tell her is going to a judge when I see her in court so he can see all the stories of how others are dissatisfied with her 'service'.

                  "If you have the time, spend it. If you have a hand, lend it. If you have the money, give it. If you have a heart, share it." by me

                  Comment


                  • What kind of surprises me is the Patey co. itself. It's obvious that RC has not only acted fraudently and been highly disrespectful and unprofessional toward AF, but I would have expected the manager you spoke with to take ultimate responsibility for this fiasco, and to offer to reimburse you himself, especially if he had any hope at all of salvaging your business (and Patey's reputation). JMHO, but I think the correct move in this case would have been for Patey to immediately reimburse your funds, arrange to have the helmet shipped (at their cost) to England to examine it, and then let *them* deal with RC, instead of you having to worry about a confrontation with the "helmet lady from hell".

                    Especially because the Patey mgr. seemed to be easy to deal with - perhaps you might suggest this to him, AF?

                    You should be very proud of yourself for being so proactive and assertive! Kick *ss!

                    Comment


                    • <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by Box-of-Rox:
                      Ok, RC does not just have problems with their hats.

                      ask around about how long their other stuff takes.

                      but let's discuss this custom issue. If something is custom, it is made from scratch. That is why you can command the higher price for it. When Karl Lagerfeld makes a debutant her 20K Chanel dress, you better believe he starts with a needle, thread, and some fabric rolls. He does not start with a sorta- dress. That is what makes it haute couture.

                      I find it amazing that she can be such a FU&lt;KING jackass (jackbit&lt;h? can witches be jackasses?) and go on about her certain customers, and drop names like whoa, when the kind of clientele she is alluding to having would never accept a product that is misleading and clearly not custom made. It is "CUSTOMIZED," like having your name embroidered on a cooler you win, but it is not "CUSTOM MADE" There is a very distinct difference.

                      And if they were CUSTOM helmets, and you had to sign a form saying that the item couldn't be returned because it was custom, don't you think it's sketchy that she wants it back? Don't you think ms. High-and-Mighty herself would be able to see the contradiction there? It's custom made, so you can return it. Ok, makes sense to me. Now give it back so that your sort-customized with a steamer can be someone else's sorta-hat that we can sorta-recustomize with a steamer so that it can be someone elses's sorta-custom-headache-inducing-ribbon frayed-hat-thing. ok. yeah. <HR></BLOCKQUOTE>

                      Very interesting points, and I also had thought of this. Very well put, BOR.

                      And you should change your user name, because you're definitely not.
                      In loving memory of Laura Jahnke.
                      A life lived by example, done too soon.
                      www.caringbridge.org/page/laurajahnke/

                      Comment


                      • Just to let everyone know that not all horse related venues are the same. My husband has a pair of Denier, Patton field boots, that had been ordered as custom by The Old Habit in Marshal for a customer. Boots fit fine, but customer decided he didn't need them. Manager of Old Habit reimbursed the customer for the full price of the boots out of his own pocket and then sold them to my husband at a considerable discount. Except for the top buckle, which we stretched, the boots fit my hubby like they were ordered for him. That is customer service.

                        Comment

                        • Original Poster

                          <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by greyhndz:
                          What kind of surprises me is the Patey co. itself. It's obvious that RC has not only acted fraudently and been highly disrespectful and unprofessional toward AF, but I would have expected the manager you spoke with to take ultimate responsibility for this fiasco, and to offer to reimburse you himself, especially if he had any hope at all of salvaging your business (and Patey's reputation). JMHO, but I think the correct move in this case would have been for Patey to immediately reimburse your funds, arrange to have the helmet shipped (at their cost) to England to examine it, and then let *them* deal with RC, instead of you having to worry about a confrontation with the "helmet lady from hell".

                          Especially because the Patey mgr. seemed to be easy to deal with - perhaps you might suggest this to him, AF?

                          You should be very proud of yourself for being so proactive and assertive! Kick *ss! <HR></BLOCKQUOTE>

                          I have to admit, there was that part of me that thought of that. But then again, they are two separate businesses. Patey makes something that Regal Crowne distributes. They have different P&Ls (profit/losses).

                          However, if it were my business and a distributor was representing me like that, I'd be all over that distributor.

                          "If you have the time, spend it. If you have a hand, lend it. If you have the money, give it. If you have a heart, share it." by me

                          Comment


                          • To be honest, I'm not all that surprised with Margi's message, that's kind of how she comes off all the time. They are doing us a favor by providing us with the opportunity to purchase their hats.

                            However, I have to agree with her...How exactly did you think the helmet was going to be made Anyplace? How do the rest of the folks that purchase pateys get them back while still at the show? I'm not going to be popular for this, but I think you misunderstood the whole process and then got defensive when you were told things don't work the way you thought they did. I don't think I could have let 7 months pass before contacting the Patey folks in London if I wasn't getting service from RC.

                            One would hope the Patey London folks could help resolve this situation....if they can't then they are just as shady as RC.

                            Comment


                            • hjchik, I think you miss the point yourself. There is a clear difference in custom (made for you from scratch) and semi-custom (customized from a pre-made item). And there is generally a significant price point difference as well.

                              I have personally had custom boots, shirts, coats, dress sheets, chaps and martingales. They were all made to measure from scratch. If I had paid that money for a custom hat, it darn sure better be made to measure with my name/number in it. And THAT is what Patey told Anyplace they do and that was confirmed by people who had dealt directly with Patey.
                              'Computers are useless. They can only give you answers.'
                              - Pablo Picasso

                              Comment

                              • Original Poster

                                <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by hjchik:
                                To be honest, I'm not all that surprised with Margi's message, that's kind of how she comes off all the time. They are doing us a favor by providing us with the opportunity to purchase their hats.

                                However, I have to agree with her...How exactly did you think the helmet was going to be made Anyplace? How do the rest of the folks that purchase pateys get them back while still at the show? I'm not going to be popular for this, but I think you misunderstood the whole process and then got defensive when you were told things don't work the way you thought they did. I don't think I could have let 7 months pass before contacting the Patey folks in London if I wasn't getting service from RC.

                                One would hope the Patey London folks could help resolve this situation....if they can't then they are just as shady as RC. <HR></BLOCKQUOTE>

                                Hopefully, no one will flame you for my being confused about the process because clearly I was. Now, let's investigate why I was confused. Did you go to the www.pateyhats.com website and read how they are made? I read it and read it and I quoted parts of it in this thread pages back. You'd really, really have to read between the lines to think they are semi-custom instead of custom, especially when they also refer to them as custom.

                                Additionally, years ago when I got fitted the first time for one of these, I was told that measurement would be used to make a mold of my head and the stips of goss would be laid down on the mold. Sounds pretty custom to me.

                                I went to the Dover Saddlery site and put in the words 'semi-custom' to see what would pop up. A line of boots called Cavallo comes up. They also show items that are 'custom' and items that are 'customized'. There are differentiations between each of these in how they are made.

                                Next, let's go to the dictionary. www.m-w.com. Custom-made: Made to individual specifications. Customized: to build, fit, or alter according to individual specifications.

                                So, they could indeed get away with calling what they are selling 'custom', given the dictionary's definition. But when you look at the Merriam-Webster boy's description of it, well, wouldn't what they are selling be more like 'customized'? And don't most of us associate 'customized' with 'semi-custom'? Thus, wouldn't we associate 'custom' as made from scratch for an individual?

                                I know that my Vogle boots were made exactly for me. I stood on paper while they drew a line around my foot. My right leg is longer than my left, my right foot is bigger than my left. The boot reflects that exactly. They didn't just take a size 8 shoe and put boot tops on it to be field boots cut down for me. The foot that is longer fits in its respective shoe perfectly. They didn't just cut the backs of pre-made boots down to fit my calves, leaving the shorter leg cramped at the back because it had to be made taller for the right leg. Nope. They cut that hide for me. THAT is custom. My chaps were made this very same way.

                                So, they can make the Patey's however they want. They just need to be clear on their site that they are 'customized'. And they need to make sure their message is being delivered correctly thru their vendors. This was not so in my case.

                                "If you have the time, spend it. If you have a hand, lend it. If you have the money, give it. If you have a heart, share it." by me

                                Comment


                                • I've been following this thread and after hearing that lovely (T-I-C) message, had to offer my 2 cents worth.

                                  First, let's define "Custom" as in custom-made. Per Webster:

                                  adj.
                                  1. Made to order.
                                  2. Specializing in the making or selling of made-to-order goods: a custom tailor.

                                  Ah, hah..MADE TO ORDER. Anyplace's hat should have been made to order for her head and her head alone.

                                  To advertise a hat as custom, means just that definition in the mind of the customer. If the RC Pateys are made as they said, using a sort-of-close match that they then mold to the customer, they should be advertising it as SEMI-CUSTOM. So right there, you have false advertising.

                                  As to that message: That woman is as plastic as a mannequin in Macy's front window and as transparent as the window itself! "Lesser people"--Geez give me a break!!! I wonder if she gets nose bleeds from keeping hers so high up?

                                  Glad to read you're arming yourself, Anyplace, for whatever may come up. Do whatever you're gonna do with grace, dignity and disgusting sweetness. This way you'll come out the other side with more respect & admiration from your peers and That Woman will look even worse than she does now.
                                  <>< Sorrow Looks Back. Worry Looks Around. Faith Looks Up! -- Being negative only makes a difficult journey more difficult. You may be given a cactus, but you don't have to sit on it.

                                  Comment


                                  • If all they had to do was steam the thing and mash it on your head, why did you wait 7 months?

                                    So, let's do some practical thinking.

                                    I want a full custom hat, made to my head in jolly old England. How much does that cost? IMO, I want this just like Vogels are made - to my measurements only.

                                    I want a "customized" hat, premade in England to a stock size, later steamed and fitted to my head. How much does that cost? IMO, these are like my semi custom boots - a custom calf width and height atop a stock shoe portion.

                                    That lady will rue the day she snotted off to a beloved COTH Bber!
                                    The witchy witch witch of south central NC.

                                    Comment


                                    • Could not finish listening to Margi's voice because it brought back the frustration I felt 5 or 6 years ago trying to get across to her the hat hurt, and my name IS on that box.
                                      Oh, she tried that hair thing on me too but it was about ear lobe length at the time. Come to think of it she tried to tell me I had let it grow too long...yeah, all my fault.
                                      Every time I went to a KHP show I'd be at their trailer for an "adjustment" and she got snottier each visit implying there was something wrong with ME, not the fit of what I understood to be a custom hat but figured out was semi custom pretty early on.

                                      If anybody isn't too busy today, perhaps they could delve into our archives back to..shudder...the endless approved helmet threads from about 3 years ago or so when Regal Crowne ran a full page ad in COTH in defense of the unapproved helmets..I recall they claimed the CUSTOM fit made them safer then the approveds...there was quite a bit of discussion and reference to them on numerous threads.

                                      I paid alot for custom Vogels back in '94 which I am STILL comfortably wearing and expected the same from the Patey I got from RC..NOT. Been on the shelf for about 2 and a half years since I got my very comfortable GPA.
                                      When opportunity knocks it's wearing overalls and looks like work.

                                      The horse world. Two people. Three opinions.

                                      Comment

                                      • Original Poster

                                        <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by findeight:
                                        ...Regal Crowne ran a full page ad in COTH in defense of the unapproved helmets..I recall they claimed the CUSTOM fit made them safer then the approveds.... <HR></BLOCKQUOTE>

                                        Oooo..thanks for the reminder. I'll get a friend in advertising at the COTH to get me the back issue reflecting this ad so I'll have a copy handy, just in case I end up having to take this to court.

                                        "If you have the time, spend it. If you have a hand, lend it. If you have the money, give it. If you have a heart, share it." by me

                                        Comment


                                        • <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>So, they can make the Patey's however they want. They just need to be clear on their site that they are 'customized'. And they need to make sure their message is being delivered correctly thru their vendors. This was not so in my case. <HR></BLOCKQUOTE>

                                          See that's the problem is that you are going to the Patey site...not a Regal Crowne site (don't think there is one). They aren't one in the same, one is the actual company the other is the distributor. Your buddy Marg will tell you how the helmets are made, everytime I have heard the explanation it is that they are handmade and then customized to fit your head..

                                          Comment

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