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frustration with photographer ... what would you do?

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  • #1

    frustration with photographer ... what would you do?

    I took my horse to his first event back over Halloween. There was a photographer there that I openly spoke up for on here before.

    I had planned to purchase a CD of all the photos. I spent a good amount of time at the booth at the show to decide this. I have a professional lab I print my own images through for when/if I decide to print any, but really just wanted the files to share with family and friends. It was our first and last event and he looked adorably terrified in mostly all the photos (very fitting for him).

    I paid the fee to have my images put online so I could order the CD. I tried to order the CD at the show itself but they were busy and I was told by the owner to order it through the website. So I paid the fee to have them online.

    A week goes by and when the photos get put up, only 2 phases are in my folder. I have tons of dressage photos as my boyfriend was there that day and is a wonderful photographer. However, I understand they had to pay a photographer for dressage day, and being a horse show photographer myself, I understand why I couldn't pick and choose. However, I really was after the cross country and stadium photos. But online I only had xc and dressage.

    So I emailed (November 4th) with my concern and was in contact with them until the 5th. I was told they were busy at a show, understandable, and would look once things died down. I waited until the 15th and still had not heard so I emailed again and was told they could not located them. I was asked if I had written down any image numbers or anything that would assist in finding them. I promptly wrote back that day with all the info I could give but stated that I had not been told I would need the image numbers to make sure I had the photos.

    I have not heard back since. I emailed again on the 26th expressing my frustration but still being very logical and explaining I really still wanted some photos, but I need someone to answer.

    Today is the 1st and still nothing from them. I know we are getting into the holiday season now and I really want my photos. How long would you wait before pressing the issue more? What would be your next step? I just tried calling as well and it just rang and rang.
    True love is taking their pain away and making it yours
    ~rest in peace momma (7/5/08)~
    ~rest in peace thomas (6/2/11)~
    Tags: None
  • #2
    you paid the online fee but not the CD, right?

    Comment

    • Original Poster
      #3
      Originally posted by Alagirl View Post
      you paid the online fee but not the CD, right?
      correct. The fee to have them online b/c they were very busy at the end of the show to order the CD from.
      True love is taking their pain away and making it yours
      ~rest in peace momma (7/5/08)~
      ~rest in peace thomas (6/2/11)~

      Comment

      • #4
        That is a frustrating. I know a friend of mine paid for a CD of photos and had to pester the photographer to actually follow through and send it to her by repeatedly calling him. (took months)

        They don't sound too organized if they can't find your other photos. I guess you have to decide if you want to purchase any or just let it go.

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        • #5
          I guess ask them if they are not interested in doing business with you.

          I know 20.000 of your closest friends are waiting for a reply...

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          • #6
            I would push the issue - you are a month into this. The longer you wait, the harder it might be to locate your photos. I sure hope they did not get deleted. I see no reason to wait that long between attempts to contact them - be nice, but be persistant!

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            • #7
              Dude, they are gone I bet. I'm sorry.

              Comment

              • #8
                If they can't produce them, I'd start pushing for (at least a partial) refund of the money you already spent (you paid to see ALL your pictures online, not just some of them).
                The Trials and Jubilations of a Twenty-Something Re-rider
                Happy owner of Kieran the mostly-white-very-large-not-pony.

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                • #9
                  Originally posted by analise View Post
                  If they can't produce them, I'd start pushing for (at least a partial) refund of the money you already spent (you paid to see ALL your pictures online, not just some of them).
                  Yep. And cross your fingers that they haven't been deleted.
                  COTH's official mini-donk enabler

                  "I am all for reaching out, but in some situations it needs to be done with a rolled up news paper." Alagirl

                  Comment

                  • #10
                    I'm going through this right now, but with a photographer who did our family photos in early October. I paid a hefty fee to get a CD with about 30 images.

                    So far she's uploaded an online gallery for me to view the images, and that's it. Claimed she'd send me a disk and I've yet to see it, despite several emails. Can't reach her by phone now, either, and not getting any response via e-mail. I'm noooot happy. If you figure out how to get your photos, let me know!!
                    We couldn't all be cowboys, so some of us are clowns.

                    Comment

                    • #11
                      Originally posted by FlashGordon View Post
                      I'm going through this right now, but with a photographer who did our family photos in early October. I paid a hefty fee to get a CD with about 30 images.

                      So far she's uploaded an online gallery for me to view the images, and that's it. Claimed she'd send me a disk and I've yet to see it, despite several emails. Can't reach her by phone now, either, and not getting any response via e-mail. I'm noooot happy. If you figure out how to get your photos, let me know!!
                      Send Uncle Sil...

                      Comment

                      • #12
                        I dont' understand what the problem is. If you hire someone, you've signed a contract and they're in violation of providing services in accordance with that contract. Go to small claims court, file a complaint and start the proceedings to get your money back.

                        The filing fee should be significantly less than what the deposit was to obtain services, and in some cases can be recouped as part of the judgement.

                        Comment

                        • #13
                          I moonlight as a photographer. I have worked as an assistant photographer at weddings, horse shows, sporting events. For a year I worked as office manager to a prominent photographer in my area. Your photographer's handling of this situation is very unprofessional and inappropriate, IMO. She should have had those photos back to you by now.

                          Frankly, I think it's silly that you had to pay to get your photos online in the first place! All of the show photogs I know of (even national-level ones) who are worth their salt put *every* image online (compressed/watermarked so they can't be printed) so that people can preview and order. Even if the photos are available at the show, they put them online after the fact because let's face it, horse showing is busy for the competitors and the photographers. I can't believe she was "too busy" at the show to let you order your CD. Too busy to take your money? That's really lame.

                          Ask for your photos or your money back. If you don't get this resolved I would make sure to call the show manager and tell them what happened so that this person doesn't get more gigs with them. Maybe write a letter to other shows/clubs in the area too. They sound like a very unprofessional outfit.

                          Comment

                          • Original Poster
                            #14
                            I was able to speak with the photographer over the phone and was given some excuses as to why I had not been responded to. But that a week ago today... and nothing since.

                            I am really done and just want my money back, but is it bad that a part of me really wants the photos still? I guess its more the fact that it was my boy's first outing and his last. But I almost don't want to give them my business...

                            I do photography myself on a more amateur level, and would never do this.
                            True love is taking their pain away and making it yours
                            ~rest in peace momma (7/5/08)~
                            ~rest in peace thomas (6/2/11)~

                            Comment

                            • #15
                              No suggestions, just saying I feel for you. I presented a mare at a keuring who ended up being KWPN North American Champion. Once in a lifetime experience, for me anyways. The photographer accidentally deleted the photos before downloading them to their computer. Took a while before they fessed up to what actually happened. I was very dissapointed and they definatly lost business.

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