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thank you notes??

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  • thank you notes??

    Have a question for everyone who has had a good experience with a company or individual in regards to services rendered. I know people will complain when they get bad service and they should as constructive critisism is just that contructive, but does anyone write a note or e-mail people who have given them good service or do you just expect it as your due. I think you get more positive actions by being nice but I was curious what everyone else thought.

  • #2
    I do try to send thank you notes if I had a really good experience. If it's something like a vet or trainer working with one of my animals, I'll usually wait a month or so and then send them a nice update with photos of the animal in question if it's a specialist type thing (as opposed to an ongoing relationship).

    If they provide a regular service (like your regular vet or farrier) I usually send them holiday cards with thank-yous, or if they go above and beyond in a particular instance I'll write a special thank-you note and maybe drop a gift certificate to a restaurant or something in if it is appropriate.

    If it's something like a shipping company or a small tack shop that really does a good job with an unusual order or whatever, I do send a thank you note.
    exploring the relationship between horse and human

    Comment


    • #3
      What I do if I am dealing with a larger company or orginazation and one of their employees was 'above and beyond' what is now the norm. I will ask them for ther bosses contact info, email, phone, address what ever and let them know I am sending a letter of how well the employee did, in what ever was asked. Then I proceed to send it. I have done this several times and have recieved responses from their boss thanking me for letting them know who well their employee did. One time I recieved an email sometime later( like 2 or 3 mths) from the employee thanking me for the wonderful note sent to their boss and this particular one recieved promotion that she was not expecting apparently she believes ( perhaps boss said as much) that it was my note that put her on the top of the pile for the promotion. And IMO this person deserved the promotion because what I had asked of her was rather off in left field from the norm.
      Note in this case = email
      Friend of bar .ka

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      • #4
        i HATE thank you notes. always have. i think even if you write something heart felt it comes across dry and fake. HATE them

        If I get good service, I will ask to speak to a manager, and let them know they have a good team member and why I think that.
        Same goes for bad service.
        www.destinationconsensusequus.com
        chaque pas est fait ensemble

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        • #5
          I don't write "thank you notes" per se, however if I have been afforded exemplary service by someone, I always try to acknowledge that employee (or company). A lot of internet services will request a "survey" to rate their service, and almost always allow space for customer comments. We all complain a lot about bad service, I feel that we should praise good service as well.
          "I can explain it to you, but I can't understand it for you..."

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          • #6
            Originally posted by villagepacer View Post
            Have a question for everyone who has had a good experience with a company or individual in regards to services rendered. I know people will complain when they get bad service and they should as constructive critisism is just that contructive, but does anyone write a note or e-mail people who have given them good service or do you just expect it as your due. I think you get more positive actions by being nice but I was curious what everyone else thought.
            I had trouble with a school bus driver that sucked on our route and I complained to the head of the garage(his boss) six times. Finally he was removed and replaced and I called the head of the garage and left a message (they keep odd hours)and said that, I believed if you were going to call and complain you should be man enough to call and compliment as well and I told him thank you and the new guy was much better.

            FFWD three weeks to the festival we did in town...another driver comes by (it's a small town after all) and tells me the garage chief was asking about me...

            "why" says me? he related what I had did and said that in 16 years of having that job not one person had EVER said thank you to him...and he wanted to know who I was...

            so thank you goes a long way...longer than you may ever personally know

            Tamara in TN
            Production Acres,Pro A Welsh Cobs
            I am one of the last 210,000 remaining full time farmers in America.We feed the others.

            Comment


            • #7
              Its very simple to me: Don't send it if you don't mean it.
              I get the occasional thank you note ( and pictures of their horse in new clothes ) from my Protectavest customers. I DO appreciate it when someone thinks enough of my products to take the time to let me know. Receiving a thank you note can make good the worst of days.
              Warm fuzzies are in very short supply these days..pass them on if you can.
              the NOT!! Spoiled!! Arabian Protectavest poster pony lives on in my heart

              Comment

              • Original Poster

                #8
                Originally posted by Over the Hill View Post
                I don't write "thank you notes" per se, however if I have been afforded exemplary service by someone, I always try to acknowledge that employee (or company). A lot of internet services will request a "survey" to rate their service, and almost always allow space for customer comments. We all complain a lot about bad service, I feel that we should praise good service as well.
                I also think it is a good idea to praise good service as people who are praised then pass that feeling along in their service. It is another example of paying it forward. Being pleasant and easy to deal with as a customer generally gets a better response and a willingness on behalf of the other to go the extra mile for a customer.

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                • #9
                  I have sent several emails to big companies when I've had really great customer service, and all but 1 company has replied and thanked me for the feedback. I will also ask the rep for his/her name, work id, etc, and then tell them I'm sending a positive email to the company about them. It's nice to hear the smile in their voice, and I hope it made their day.

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                  • #10
                    I absolutely do send cards to stores that supply silent auction items for a fund raiser, or gift certificates, etc. I sent a card when I was over the moon with my new foal to the vet clinic that made it happen. I will also make sure I tell an employee's boss when they go over and above.

                    We are often so quick to be negative or complain, I try to balance things out.
                    Proud member of People Who Hate to Kill Wildlife clique

                    Comment


                    • #11
                      send that thank you note. you'd be suprised at how such a little thing makes a big difference. whether it's the car mechanic, the trailer sales guy, the vet, the show secretary, your kid's teacher, or the nurse in labor & delivery.

                      they're all human too.

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                      • #12
                        A hand written thank you note has two benefits: it can go into a person's personnel file as a hard copy to prove that good service was given, or it can be hung on a bulletin board as a reminder that once in a while, people really appreciate a job well done.

                        Manners are big where I grew up and thank you notes are very important. A thank you note acknowledges good service, a gift or even just a kindness and you can never go wrong with that.

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                        • #13
                          I send thank you notes, hand-written and snailmailed to horse show organizers, volunteers, sponsors of awards, equine service providers. We live in a hard-working society that needs good feedback. Writing these notes makes me feel as though our horse-oriented society is strong and functioning well, and communicating in such a way makes me feel a positive part of that society.

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                          • #14
                            I send them, e-mail them, let them know how happy I am when I get the service. So I do which ever is appropriate all of the time.
                            I am one to say "thank you so much" constantly as well!
                            Humans don’t mind duress, in fact they thrive on it. What they mind is not feeling necessary. –Sebastian Junger

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                            • #15
                              I will occasionally e-mail a thank-you. If I can, I love to tell a person's supervisor about exceptional service.

                              I think the best received thank-you we ever did was during the ice storm a couple of years ago. We had been without power for over a week. When the crews finally got to the lines that supplied our farm- it was a miserable cold nasty day-and we had power, we scrambled to find a piece of plywood and some spray paint. Pike Electric was the out of town company that did the repairs, so we painted a sign that said "Pike Rules!" and tacked it to a fence post at the end of our driveway. We were feeding and watering as they were leaving- they stopped, backed up the first truck and took multiple pictures. One of the guys stopped in the next day, asked us if we were having any power problems, and thanked us for making their day. Apparently everything had been going wrong the day before, and our crude little sign made everything better.

                              Comment


                              • #16
                                I expect good customer service from a Customer Service representative. Period. That's their job. It includes being pleasant and doing everything they can to do to help me with what I'm requesting, whether that be order a bridle, assist me with a return, help me choose a blanket, determine the best way to ship an item, etc.

                                Think about it this way, a doctor's job is to make diagnose and treat you correctly; a mechanic's job is to properly fix your car; a customer service person's job is to provide you with good customer service.

                                That being said, I do make it a point to say thank you (and make sure they know I mean it) and be pleasant and friendly in return if someone gives me good customer service. If someone does go "above and beyond" I will let their manager know. However, going above and beyond is difficult in customer service. One example would be searching for a real answer to a question after hanging up the phone and getting back to me in a timely matter (as opposed to just giving me a canned answer while on the phone).

                                Comment

                                • Original Poster

                                  #17
                                  I agree that doing their job properly is their job and I do try to thank them while there, butI just wonder if peoples view of what say a salespersons job is different from place to place. I have seen a lot of people expect a lot and other expect very little and the one that expects little is usually the most pleasant but the person expecting the person to go above and beyaond is usually acting like this is expected and sometimes this makes the service personnel take more time with them and less with everyone else.

                                  Comment


                                  • #18
                                    If the work done is not up to snuff, then, yes, I do complain. Our trash pickup people were leaving things and not picking up the recycle bin for a while. After the 3rd call to them, I not only contacted the Better Business Bureau but I wrote to our Penny Saver Vent column. Not only did it get the service back to normal, but I also got 1 month of free trash pickup.

                                    If the work is exemplary I most certainly let the person or the company know. Just recently I had a new hydrant installed at my barn. The guys had to charge me for 3 hrs minimum even though they were done in 1.5. The fellow that ran the excavator had had horses and he looked at my indoor where there were areas of ground heave and used the remaining 1.5 hrs to re-grade the areas. I certainly considered that to be above and beyond. When the bill came, I called in to put it on my credit card and told the secretary that I was more than pleased with the work done. I've used this particular company on previous occasions and been more than satisfied. They have installed a new well pump for me, and when I initially realized had problems with the barn hydrant, they didn't even charge me to come and look at it as the fellow was in the area at the time. Now that's well beyond the expected.
                                    Sue

                                    I'm not saying let's go kill all the stupid people...I'm just saying let's remove all the warning labels and let the problem sort itself out.

                                    Comment


                                    • #19
                                      Yes! I agree that you should go ahead and send the note.

                                      If you're worried about your note looking smarmy, don't compose it directly onto the card. Write out a rough draft somewhere - then walk away. Do other things. Get your mind off the note for a while, at least a couple of hours.

                                      Later, return to the rough draft so you can look at it with fresh eyes. Even read it aloud, or in a mumble, because that will let you know what words don't work. You may even think of points to add. Or you may even decide to tone it down a bit.

                                      Either way, just jotting down your thoughts on "scratch paper," then walking away for a while, is a great way to edit and make sure you've said what you meant.
                                      The Horsey Set Net

                                      Comment


                                      • #20
                                        I have sent e-mails, notes, and made calls of thanks. I don't do it all the time, but I do send thanks when I feel a special effort has been made or I have benefited in some way. As far as I'm concerned, it never hurts, it might help, and I know I'd like to be thanked....
                                        Y'all ain't right!

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