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9 days ..warehouse? Stateline Tack: REFUNDED!! :)

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    #41
    Originally posted by Gesaffelstein View Post
    Take a deep breath and appreciate your health and horse. It could always be worse.
    Well yeah,I totally agree, but also my poor horse just spent 2,5months in a clinic with a life threatening condition and I really need these vitamins and supplements on time

    Comment

      Original Poster

      #42
      Originally posted by Gesaffelstein View Post
      File a charge back, it’s an easy process and should get you your $$ back.

      Also remember we are experiencing a global pandemic. Take a deep breath and appreciate your health and horse. It could always be worse.
      No charge back. As I said above. Discover can't help me because it's contingent upon this unscrupulous company admitting culpability and failure to provide adequate customer service.
      Amazon Smile cannot help me beyond offering to provide a pre-paid return address label. Please see other comments above about how other folks' returns and refunds are going.

      At this point, I'm cutting my losses and making sure everyone knows what Stateline is up to. I'm not going to return anything because they'll deny having received it. I will take money out of somewhere to pay for this. Thankfully, so long as it's kept indoors, it won't spoil.

      Lastly I am well aware of what's going on in the world and am loving the other on-line retailers whom I've had nothing but wonderful things to report. Walmart pickup, Tractor Supply curbside, Smartpack, Amazon, Springtime, Chewy, etc. etc. Each one is capable and willing to respond to emails, and automatically generates order status updates within 24 hours of placing the order; and with factual, reliable information. Not just "oh we're running about 2 -3 weeks longer than usual". Well guess what? #1, I have no idea what 'usual' means for you? And #2, does that include business days or each calendar day? None of these questions were answered and to date I still have not received one single response from the company that's not a computer generated form letter. Including my multiple emails telling them to cancel the order. The only response I got was from their FB page. And I'm not the only one..

      Comment

        Original Poster

        #43
        For anyone still paying attention, these are all the sister companies to Stateline. Iv'e had similar problems with each.. KV and equestrian collections from recent memory:
        • Allpets.com
        • Bird.com
        • Fish.com
        • Garden.com
        • Petfood.com
        • Petsupplies.com
        • Pets United LLC
        • Petscape LLC
        • Ferret.com
        • Dog.com
        • Horse.com
        • Saddle.com
        • Bike.com
        • Ecopets.com
        • Horsesupplies.com
        • kvsupply.com
        • State Line Tack

        Comment


          #44
          My friend was just telling me about the orders she placed with Stateline and Horse.com and both she said were weeks behind on their shipping. I don't order much online myself but right now waiting for my new saddle to arrive via UPS. It was supposed to be here last Thursday but pushed out until today. According to the tracking it's in the area so hopefully I'll get it soon.

          Comment

            Original Poster

            #45
            I'd really like to know why my recent two posts listing all the companies owned by the Statelinetack's parent company keep coming up as unapproved.

            If anyone wants the complete listing, go to that BBB link or PM me and I'll happily provide it. It's more than just horse related items. Much more

            Comment


              #46
              Originally posted by Fin01 View Post
              I'd really like to know why my recent two posts listing all the companies owned by the Statelinetack's parent company keep coming up as unapproved.

              If anyone wants the complete listing, go to that BBB link or PM me and I'll happily provide it. It's more than just horse related items. Much more
              If there was a link in your post that could be why. Gets caught in the spam filter sometimes.
              ~~Some days are a total waste of makeup.~~

              Comment


                #47
                Had similar experienced, and they let me cancel but i had to be an absolute hag about it. Smartpak pissed me off with their shipping last week... you know its gonna take longer, so ship earlier (supplements). The most normal shipping time has been dover + free shipping so thats been my go to
                Read my adventures with my 4 year old OTTB, Scott's Truluck at: Scottie's Journey, Rehabbing and Retraining a Louisiana-bred OTTB http://scottieottb.blogspot.com/

                Comment


                  #48
                  Horse.com just emailed me to say that some of my items might be back ordered or out of stock, and they'll be shipping on June 16.

                  That would be nice!
                  When someone shows you who they are, BELIEVE them- Maya Angelou
                  www.americansaddlebredsporthorse.net
                  http://www.asbsporthorse.blogspot.com/

                  Comment


                    #49
                    Originally posted by Fin01 View Post
                    I'd really like to know why my recent two posts listing all the companies owned by the Statelinetack's parent company keep coming up as unapproved.
                    It is nothing nefarious. No worries. Deep breath.

                    There is a thread about unapproved posts in the technical help section of the forum. Like jvanrens said, it has to do with the spam filter. If it happens again (these posts have clearly been approved since I see them above your complaint post) just send Mod 1 a PM asking that they be approved. (This is all explained in the thread.)

                    Comment


                      #50
                      Fin01 here is a link to the thread about unapproved posts.

                      https://www.chronofhorse.com/forum/f...s#post10667210

                      Comment


                        #51
                        Originally posted by Fin01 View Post

                        No charge back. As I said above. Discover can't help me because it's contingent upon this unscrupulous company admitting culpability and failure to provide adequate customer service.
                        Amazon Smile cannot help me beyond offering to provide a pre-paid return address label. Please see other comments above about how other folks' returns and refunds are going.

                        At this point, I'm cutting my losses and making sure everyone knows what Stateline is up to. I'm not going to return anything because they'll deny having received it. I will take money out of somewhere to pay for this. Thankfully, so long as it's kept indoors, it won't spoil.

                        Lastly I am well aware of what's going on in the world and am loving the other on-line retailers whom I've had nothing but wonderful things to report. Walmart pickup, Tractor Supply curbside, Smartpack, Amazon, Springtime, Chewy, etc. etc. Each one is capable and willing to respond to emails, and automatically generates order status updates within 24 hours of placing the order; and with factual, reliable information. Not just "oh we're running about 2 -3 weeks longer than usual". Well guess what? #1, I have no idea what 'usual' means for you? And #2, does that include business days or each calendar day? None of these questions were answered and to date I still have not received one single response from the company that's not a computer generated form letter. Including my multiple emails telling them to cancel the order. The only response I got was from their FB page. And I'm not the only one..
                        a very easy way to stop the order is cancel the credit card

                        Stateline has not charged the items not shipped, so Close the account and have Discover issue an new account

                        Comment

                          Original Poster

                          #52
                          Originally posted by clanter View Post

                          a very easy way to stop the order is cancel the credit card

                          Stateline has not charged the items not shipped, so Close the account and have Discover issue an new account
                          That would have worked if I did it before I even inquired of the status of the remaining items. As I said above, after being ignored in my email inquiries, my FB post got the items shipped promptly.. against my wishes.

                          No. They've gotten enough of my money. And they've proven themselves to be unscrupulous, so I"m not returning the items. Never again. For any of the companies listed above. KV has given me similar trouble on pet prescriptions which are, by definition time sensitive. First saying the order was being filled, then 3 weeks later saying they "couldn't contact" my vet. It was all horse dung.

                          I realize now both Stateline and KV are sister companies. Good to know.

                          Comment


                            #53
                            Originally posted by Fin01 View Post
                            No charge back. As I said above. Discover can't help me because it's contingent upon this unscrupulous company admitting culpability and failure to provide adequate customer service.
                            Amazon Smile cannot help me beyond offering to provide a pre-paid return address label. Please see other comments above about how other folks' returns and refunds are going.
                            I'm a bit confused, because Discover so far has given me credit for a premium Yahoo Finance subscription that I've been trying to cancel. Their link to cancel on the site leads to an endless loop of being asked to sign in again, and they don't answer the phone, it just tells you to go to the website. I explained all this to Discover and had to do a second dispute when Yahoo charged me again for May! Neither dispute is final yet though. I finally found a way to send a message and the guy says they can't cancel through email!

                            I've sent 2 messages to horse.com about pricing coming up wrong, no response for over a month. Probably shouldn't order from them, though I don't know anywhere else that has the item.

                            That's fine, many of us have slid down this slippery slope and became very happy (and broke) doing it. We may not have a retirement, but we have memories ...

                            Comment

                              Original Poster

                              #54
                              Originally posted by OTTBs View Post
                              I'm a bit confused, because Discover so far has given me credit for a premium Yahoo Finance subscription that I've been trying to cancel. Their link to cancel on the site leads to an endless loop of being asked to sign in again, and they don't answer the phone, it just tells you to go to the website. I explained all this to Discover and had to do a second dispute when Yahoo charged me again for May! Neither dispute is final yet though. I finally found a way to send a message and the guy says they can't cancel through email!

                              I've sent 2 messages to horse.com about pricing coming up wrong, no response for over a month. Probably shouldn't order from them, though I don't know anywhere else that has the item.
                              Are you familiar with Amazon pay?

                              Comment


                                #55
                                Originally posted by Fin01 View Post

                                Are you familiar with Amazon pay?
                                well, sort of but have never ever used it nor have any desire to do so

                                Amazon Pay is helping businesses adapt to the expectations of today’s connected shoppers. Amazon Pay’s mandate is to help people discover whatever they love, wherever they find it, by making Amazon innovations available to third-party merchants.

                                Comment

                                  Original Poster

                                  #56
                                  Originally posted by clanter View Post

                                  well, sort of but have never ever used it nor have any desire to do so
                                  smart!

                                  Comment


                                    #57
                                    I’m getting ready to dispute a credit card charge from Stateline Tack because the order is in UPS limbo and neither UPS nor Stateline are being responsive beyond an initial “we got your inquiry”. I’ve already ordered a replacement from a different vendor

                                    Comment


                                      #58
                                      Originally posted by JBD View Post
                                      I’m getting ready to dispute a credit card charge from Stateline Tack because the order is in UPS limbo and neither UPS nor Stateline are being responsive beyond an initial “we got your inquiry”. I’ve already ordered a replacement from a different vendor
                                      as a Retailer the last thing they want is a disputed credit card charge as it affects their discount rate causing it to increase

                                      Comment

                                        Original Poster

                                        #59
                                        Originally posted by clanter View Post

                                        as a Retailer the last thing they want is a disputed credit card charge as it affects their discount rate causing it to increase
                                        That's good to know Clanter. Maybe I'll reconsider. Not with the hope of getting my $$ back, but to have some kind of recourse for their complete incompetence.

                                        FYI: Both items ordered through another vendor arrived yesterday. Ahead of schedule.

                                        That order from Stateline? That they suddenly couldn't stop because it was "already in process"? Still not here. Tracking is convoluted saying it was shipped before the label was created. (seriously?!?) but will be here yesterday. Which it wasn't. UPS tracking says "The post office was unable to deliver the UPS SurePost® package as addressed and returned it to the sender."

                                        So the incompetence continues to increase. At least I now have documentation that the package is never received, according to UPS tracking. I'll definitely dispute this through my credit card.

                                        If this was something of huge monetary value, or if I wasn't able to easily find the products elsewhere I'd be fit to be tied. I feel so bad for the saddle return ^^ and other folks who are ordering truly high dollar value merchandise. Mine was only that my horse's Coat moisturizer and fly spray (that doesn't cause a reaction, yet is effective) was in that order. Thank you so Mary's Tack and Feed an Amazon.. I'll send Stateline a screen shot of the UPS tracking page that the order is returned and go back to disputing the charge.

                                        Comment


                                          #60
                                          Originally posted by clanter View Post

                                          as a Retailer the last thing they want is a disputed credit card charge as it affects their discount rate causing it to increase
                                          That would explain why I suddenly and finally got a refund from a company I've been emailing and calling about an order I placed in April and was still backordered (which showed in stock when I placed the order). They charged my CC when I placed the order, were quick to say the items were backordered when I inquired about the order status but expected very soon and silent when I wanted to cancel. I emailed 5 times with no response, then called customer service and was told I would have to email that request; seriously?? I messaged thru Facebook, then posted on their page, then messaged again that I was turning it over to my CC to handle. Suddenly I had a refund, just like that.

                                          Comment

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