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Stay away from Tack of the Day

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  • Stay away from Tack of the Day

    I ordered a dressage pad from Tack of the Day at least 4 weeks ago, maybe longer. Two weeks ago, I got a package containing polo wraps. I immediately emailed them to tell them they sent me the wrong item and want to resolve the issue. I got a reply asking me to send pictures of the item I received, which I promptly sent aling with pic of the package and the invoice which clearly showed I ordered a dressage pad.

    well, I have still not heard anything! I have sent several emails requesting assistance - crickets....still waiting. Normally, I would just say, 'oh well, guess I will keep what I got' but I honestly never use polo wraps and they are a much cheaper item than the pad I ordered.

    I am very disappointed with their lack of customer service and want to warn everyone else to beware. I am at the point now where I intend to complain to my credit card company in hopes they will remove the charge. I will never order from TOD ever again.

  • #2
    Oh dear, I know that TOTD sold recently, and since I occasionally use them I'm sorry this is the outcome. Over the years I have gotten good buys on fly masks, halters, etc., so your bad customer service experience is unfortunate. I hope you get it resolved.
    Mystic Owl Sporthorses
    www.mysticowlsporthorses.com

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    • #3
      Dispute the charge with your credit card company.
      Only two emotions belong in the saddle: One is a sense of humor. The other is patience.

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      • #4
        I left TOTD years ago because I bought stuff I didn't need on impulse!

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        • #5
          So sorry that happened! I recently bought something and had it in a week. They are really hit or miss, IMO. I wouldn't buy anything expensive there.

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          • #6
            I guess I'll revive this thread. A friend was looking for a bridle for her leased horse. I found a nice Nunn Finer on TOTD, so she ordered a horse size on 9/6. They sent an oversize. She has gotten nowhere after a month.. No response from TOTD or Bit o' Britain.

            She emailed me about the sale of both operations on 9/14, which explains why the site has changed so much. I don't like it. I still get the daily emails, but I will probably drop them. It's too hard to find any great deals, which was the whole point. Too much clutter to comb through. That bridle was it.

            TOTD concentrated on finding good bargains on a nice selection of clothing and tack. I found a lot of great Mountain Horse winter jackets, socks, Ariat footwear and Irideon shirts. I never had a problem, and didn't mind the slow shipping. In fact, I used to write little notes in the message box and always got a cute handwritten reply.

            I doubt anyone from TOTD reads this board. Whoever bought this operation screwed it up royally. See Tussman's law at the bottom of this post. If TOTD was at least breaking even they should have left it alone. If it was losing money they should have figured out why or closed it down. At least 90% of what is posted isn't anything special. Couple that with the lousy service, and I think they are doomed.
            Last edited by walktrot; Oct. 13, 2019, 05:19 PM.
            Tussman's law: Nothing is as inevitable as a mistake whose time has come.

            "Providence sometimes takes care of idiots." Agnes Morley Cleaveland, No Life for a Lady, 1977.

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            • #7
              I will chime in to say that the last thing I ordered from TOTD was a black Nunn Finer caveson. They sent a brown one. They make such a big deal about not accepting returns that I just tossed it in the tack sale box, but I'm still disappointed.
              "I once heard a client ask our vet if a horse's brain was as small as everyone says they are. Without pause, the vet smiled and answered: 'Maybe, but have you seen their hearts?'" --Alice Peirce

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              • #8
                Wow. Sorry to hear that. It was such a nice place to shop for great deals. But thanks for the warning!
                Ottbs - The finish line is only the beginning!

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