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Bad trailering experience - WWYD

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  • Bad trailering experience - WWYD

    I had a very unpleasant trailering experience recently and am interested in what others would do in this situation.

    I book a trip with a local shipper I've used before. I get a quote based on mileage. They come to pick up my horses. I'm not there so the farm manager loads them for me. The manager texts me to say "don't ever use this shipper again, they had the horses tied improperly in the trailer and it was an accident waiting to happen. I insisted that they redo it which they did".

    Then after the shipper leaves, they (the shipper) texts me to say I did not leave the right amount of cash for the trip. The price is now double what was quoted. I said "the price quoted was X. what happened?" They replied "The price I quoted you was Y, here is the text".

    It was completely made up so I replied back: "Here is the actual screenshot, which shows the quoted price of X". Shipper texts back "No, the price is Y. I will need that when I bring the horses back." I reply "Let's discuss later. I don't want to text when I know you are driving".

    At that point I was between a rock and a hard place because where can I find someone else on short notice to bring the horses back? I look around and can't find anyone so I leave a check at the barn for Y because I don't know if I'm going to be there when the horses arrive. Not happy about it, but I also don't want to have problems.

    Horses are dropped off. Shipper takes check that I left at the barn. Then the farm manager tells me the following:
    "Definitely don't use this person ever again. Here is a list of things that happened:"

    *Horses had scratches and scrapes on their body that weren't there when they were picked up" (and weren't at the location where they were trailered to, so it happened on the trailer".

    *The shipper put the butt bars down before the horses were unhooked and they started to come off the trailer while still attached."

    The farm manager said "whoa whoa whoa!!! You need to unhook the horses!!!!". The farm manager tries to grab one horse who by this time has already pulled out of the quick release snap. She goes to get to the second one who hadn't backed off completely yet and holds it at which point the shipper managed to get the horse unclipped. The manager was there and could have done it too, but by that time the shipper was actually where they were supposed to have been.

    This could have been a huge disaster had the farm manager and one other person not been there to step in when the shipper obviously @#$%ed up. This is someone we've used before and never had a problem with. The manager even said "normally they are ok, but today they were visibly shaken and didn't appear to be all there"

    My horses are both ok for the most part, but cuts and scrapes from trying to get off while still attached is not acceptable.


    WWYD in this situation? Cancel the check and tell them why? Simply leave bad reviews on the internet?








  • #2
    I would just not use them again. That is all.

    Comment

    • Original Poster

      #3
      Originally posted by fordtraktor View Post
      I would just not use them again. That is all.
      Why not a bad review? They are doing things that are clearly unsafe as well as dishonest. They have a listing in a couple of places, including uship.A professional shipper shouldn't be doing some of the things they were seen doing.

      Comment


      • #4
        I'd have gotten the quote in writing - something other than a text. I'd have filed a claim against his liability carrier for the scrapes on the horses - he has insurance because you checked, right? I would not have written another check.
        "When a true genius appears in the world, you may know him by this sign, that the dunces are all in a confederacy against him."

        Comment

        • Original Poster

          #5
          This was a pick up and drop off on one day, then take back to home barn the next. I had left a check between day 1 and 2 because I didn’t want to have trouble with this person after the quote was changed and because I wasn’t going to be there when the horses were returned,

          i wouldn’t have left a check had I known of the loading and unloading issues that occurred when the horses were returned. I didn’t find out until after the shipper had left,

          so what now? Contact shipper and ask for their policy #?



          Originally posted by Palm Beach View Post
          I'd have gotten the quote in writing - something other than a text. I'd have filed a claim against his liability carrier for the scrapes on the horses - he has insurance because you checked, right? I would not have written another check.

          Comment


          • #6
            Lesson learned, OP: get everything in writing, meaning an actual document, not text. Do not agree to any changes to what was agreed upon - I would not have left a check for an amount different than what was discussed - before speaking to whomever is in charge.

            Yes, it could have been a shitshow, and horses seriously could have gotten hurt, but they didn't. I would not consider superficial cuts and scrapes to be serious injuries and while I understand why you are upset that your horses came off in worse condition than they went on, unless someone sat there and witnessed the injuries occur in real time, you have no idea how they happened. I had to slam on my brakes once while towing because some jackwagon decided to merge into my lane at 70mph with no signal and then brake hard. When I unloaded the horse that was in the trailer, he had a long slice into a back leg. I'm sure he cut himself scrambling when I had to brake. Point being, things happen en route, and even the best travelers sometimes get dings.

            Given you've had good experiences with this company before, I'd be calling them up, explain what you were told about how the driver handled your horses, express your disappointment and see what they say. You can go from there.
            Do not spoil what you have by desiring what you have not. Remember that what you have now was once among the many things that you only hoped for.

            Comment


            • #7
              I don't think you can cancel the check, legally. They preformed the job you hired them to do so they are due their pay. If you don't have a written contract or something in writing that said what the amount would be then that's a problem. Burden of proof may be on you but call the manager and discuss with them.

              The fact that they had an incident on the final delivery is unfortunate. Horses can get scratched up on the trailer; however, you would have to prove the horses didn't have the scratches/cuts prior to being shipped if you were to fight this.

              I would call the manager and let them know what happened and that two horses were slightly injured because of what the shipper did (or failed to do), you can ask for a partial or full refund but don't count on getting one. I would also consider leaving a review that stated what happened.

              Comment


              • #8
                Is it possible you thought the quote was for both horses but actually it was per horse? I have only had prof shippers charge per horse/mileage which would explain the double bill.

                Nothing bad really happened so that is why I would not leave any reviews. I would let the company know I was unhappy and why, and let them address the issues.

                The only way I would reduce payment is if there is an actual vet bill. I had a horse in a serious trailer accident and paid except for the vet bills which I deducted from the bill. It wasn't really the driver's fault, just bad luck (ice patch). You have no idea what happened to cause the scrapes. I've never had a vet out for scrapes anyway.

                Comment


                • #9
                  Originally posted by SnicklefritzG View Post

                  Why not a bad review? They are doing things that are clearly unsafe as well as dishonest. They have a listing in a couple of places, including uship.A professional shipper shouldn't be doing some of the things they were seen doing.
                  You didn’t witness any of it since you weren’t there at any point in the process. I don’t leave reviews based on hearsay since the persons response will just be “the person leaving this review wasn’t even there when her horses were shipped.”
                  Originally posted by PeanutButterPony
                  you can shackle your pony to a lawn chair at the show...so long as its in a conservative color.

                  Comment

                  • Original Poster

                    #10

                    That is part of the problem.the price changed after she picked my horses up. Horses had to come back next day. I couldn’t find anyone on short notice to bring them back.
                    The business owner was the driver

                    Originally posted by Abbie.S View Post
                    Lesson learned, OP: get everything in writing, meaning an actual document, not text. Do not agree to any changes to what was agreed upon - I would not have left a check for an amount different than what was discussed - before speaking to whomever is in charge.

                    Yes, it could have been a shitshow, and horses seriously could have gotten hurt, but they didn't. I would not consider superficial cuts and scrapes to be serious injuries and while I understand why you are upset that your horses came off in worse condition than they went on, unless someone sat there and witnessed the injuries occur in real time, you have no idea how they happened. I had to slam on my brakes once while towing because some jackwagon decided to merge into my lane at 70mph with no signal and then brake hard. When I unloaded the horse that was in the trailer, he had a long slice into a back leg. I'm sure he cut himself scrambling when I had to brake. Point being, things happen en route, and even the best travelers sometimes get dings.

                    Given you've had good experiences with this company before, I'd be calling them up, explain what you were told about how the driver handled your horses, express your disappointment and see what they say. You can go from there.

                    Comment


                    • #11
                      A few scrapes to me is annoying but certainly not claim worthy or something worth making a huge stink about. Like the example given by Abbie.S above, stuff like that happens by no fault of the driver.

                      fordtraktor makes a good point about the cost. Was your quote for one horse?

                      If you are going to write a bad review I would mention the change of price (if it is not a one horse versus two horse thing) and the unloading with out undoing the tie first. The superficial scrapes make the complaint sound dramatic instead of factual.

                      Comment

                      • Original Poster

                        #12
                        The quote was for the total load. Price changed between the two legs of the trip, essentially trapping me.

                        The driver/business owner is being penny wise pound foolish. Yeah make an extra Y dollars this trip, but lose all business coming from a barn of 24+ horses

                        Originally posted by fordtraktor View Post
                        Is it possible you t


                        hought the quote was for both horses but actually it was per horse? I have only had prof shippers charge per horse/mileage which would explain the double bill.

                        Nothing bad really happened so that is why I would not leave any reviews. I would let the company know I was unhappy and why, and let them address the issues.

                        The only way I would reduce payment is if there is an actual vet bill. I had a horse in a serious trailer accident and paid except for the vet bills which I deducted from the bill. It wasn't really the driver's fault, just bad luck (ice patch). You have no idea what happened to cause the scrapes. I've never had a vet out for scrapes anyway.

                        Comment

                        • Original Poster

                          #13
                          I have statements from the farm manager and the trainer...


                          Originally posted by soloudinhere View Post

                          You didn’t witness any of it since you weren’t there at any point in the process. I don’t leave reviews based on hearsay since the persons response will just be “the person leaving this review wasn’t even there when her horses were shipped.”

                          Comment


                          • #14
                            Yep, that is not cool. Well, it is her loss as I am sure she won’t be getting any more business from your barn.

                            Comment

                            • Original Poster

                              #15
                              She wont.

                              so what now? Leave the factual review with the loading and unloading problems?

                              or tell the shipper everyone is unhappy and ask them what they are going to do about it?

                              Originally posted by fordtraktor View Post
                              Yep, that is not cool. Well, it is her loss as I am sure she won’t be getting any more business from your barn.

                              Comment


                              • #16
                                This is why no one but me hauls my horses. Can you stop payment on the check? And yes, I'd leave a scathing review
                                "You'll never see yourself in the mirror with your eyes closed"

                                Comment


                                • #17
                                  Depends how much the check was for. I would definitely leave a scathing review that details all of the things that went wrong though, including the price change and the horse handling issues.

                                  Comment


                                  • #18
                                    I wouldn't cancel the check. That could get you in trouble, as a service was performed, payment was given. Despite the price change, the fact that you paid the new, higher, price, essentially you were legally agreeing to the arrangement. I would leave a factual review about the bait and switch pricing, as well as the unsafe loading/unloading issues, never use them again, and leave it at that.

                                    Comment

                                    • Original Poster

                                      #19
                                      Very good points. Normally I don't name names when I've posted questions like this on COTH. however, in this case, the service provider deserves to be outed:

                                      Heather Johnson of "Country Girl Horse Farm" operating out of NJ/PA is a shipper to avoid.


                                      Originally posted by WildLittleWren View Post
                                      I wouldn't cancel the check. That could get you in trouble, as a service was performed, payment was given. Despite the price change, the fact that you paid the new, higher, price, essentially you were legally agreeing to the arrangement. I would leave a factual review about the bait and switch pricing, as well as the unsafe loading/unloading issues, never use them again, and leave it at that.

                                      Comment


                                      • #20
                                        The really weird element is that the shipper went to the trouble of concocting a fictional text when you presented her with the original. The whole thing was a strange and unsettling experience for you and your horses. Glad they came out of it ok thanks to the common sense of your new barn owner.
                                        Frost Bite Falls

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