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"Serious Buyer" Vent

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    "Serious Buyer" Vent

    Slightly light hearted but OMG I forgot how much I hate selling horses.

    I have a 2018 foal for sale. I took several days to try to get video showcasing her going both directions at the walk, trot, and canter - no small feat for a very active foal and me, usually by myself.

    Today I got a message from a potential buyer, asking me for video in an arena. Mind you, the video I produced is 90 seconds long in short grass because she is still with her mother and not yet weaned.

    I replied, "No."

    She then asked if I was a serious seller, because she is a serious buyer. Note to anyone reading: if you have to tell people you're a serious buyer, you aren't a serious buyer.

    I was then asked if the foal has ever even been handled - is it halter broke?

    I replied, "It's wearing a halter in the video." I was told I was rude.

    The icing on the cake was then being asked why my solid bred paint was being advertised so inexpensively compared to others by this stallion. #heresyoursign

    Oh, serious buyers - where would we be without you.
    Veni vidi vici. With a paint pony, nonetheless.

    #2
    I feel your pain!!! I'm also in Texas....100+ degree heat index and our new/under construction farm doesn't have a round pen up yet. Pastures are 10+ acres...I'm "aged" and buyer asks if I can go out and chase yearlings around in the pasture and get some "good" video!! What happened to the days when people WENT TO LOOK AT HORSES IN PERSON???
    www.crosscreeksporthorses.com
    Breeders of Painted Thoroughbreds and Uniquely Painted Irish Sport Horses in Northeast Oklahoma

    Comment

      Original Poster

      #3
      Originally posted by crosscreeksh View Post
      I feel your pain!!! I'm also in Texas....100+ degree heat index and our new/under construction farm doesn't have a round pen up yet. Pastures are 10+ acres...I'm "aged" and buyer asks if I can go out and chase yearlings around in the pasture and get some "good" video!! What happened to the days when people WENT TO LOOK AT HORSES IN PERSON???
      I totally get not looking in person; most of the horses I know that are selling from Texas are going to other states. When everyone has a cell phone it's lazy to not have at least some kind of video.

      But, yes - it's hot here, which is why I was so annoyed that this particular inquiry wasn't happy with the rather lengthy video of this foal at liberty in the pasture. It's not fun or easy trying to get "good" video in the pasture - mine all just want to play and run.
      Veni vidi vici. With a paint pony, nonetheless.

      Comment


        #4
        My rule of thumb, if they're asking you to perform work you've already done (video differently, is it halter broke while wearing the halter).. translates to them being tire kickers.

        Serious buyers will ask relevant questions and not waste your time.

        It's kind of nice when folks tell you who they are without you putting too much effort forth first.

        Comment


          #5
          Originally posted by crosscreeksh View Post
          I feel your pain!!! I'm also in Texas....100+ degree heat index and our new/under construction farm doesn't have a round pen up yet. Pastures are 10+ acres...I'm "aged" and buyer asks if I can go out and chase yearlings around in the pasture and get some "good" video!! What happened to the days when people WENT TO LOOK AT HORSES IN PERSON???
          My friend ran into this when selling a horse. The buyer was in the area, all she had to do was set up an appt with the trainer to view the gelding. My friend was in her busy season at work and the trainer hadn't gotten a vid either. I went and got a short clip of him trotting and cantering in the arena. But I was alone and it isn't easy to get a horse moving while holding still for the video.

          It was about a week before my friend could get to the barn and take pix and a riding vid. I told her lesson learned, have this stuff before you list for sale!

          Comment


            #6
            I hate selling horses as well. That is why I mostly just keep them. But I do hear you, and feel your pain. I don't know what is worse though selling or buying. We all have a buying story that is a heck of a dusey as well. Seriously I think you out done yourself with the video you described, but hey that's just me.
            Just like our eyes, our hearts have a way of adjusting to the dark.--Adam Stanley

            Comment


              #7
              I hate tirekickers, but with regards to buyers and videos... I prefer to see videos before seeing the horse in person. Call me spoiled by technology, but I've eliminated a lot of horses and prevented wasting a lot of people's time that way.

              There are so many bajillion people out there who have wasted my time swearing up and down their horses were sound, only to arrive and find the horse at minimum, 2/5 on a stifle, hock, whatever.. my interpretation of sound is very different than many people's, I've found...

              Then there are the people that say the horse is a beautiful mover and you go to see it and find out the owner's version of good mover is very different than your own.. so I am really glad that there is more of a trend of asking for videos before seeing the horse in person.

              Except, there was one occasion where I wish I had pushed more for a video for one horse, who we went to look at for a family member. He was a lovely, lovely horse: everything was right.. the price, the age, his disposition, his gaits... but I felt like something was NQR with him undersaddle and would have much preferred to have never met him at all, because driving home, I felt very sorry for him and have wondered occasionally if he ever got a soft landing.

              The entire process is frustrating - sellers with overzealous descriptions, and buyers with unreasonable expectations.. and somewhere, a middle ground that's very hard to find.

              OP is it possible they wanted an arena because the grass obscures the filly's feet?
              AETERNUM VALE, INVICTUS - 7/10/2012

              Comment

                Original Poster

                #8
                Originally posted by beowulf View Post
                OP is it possible they wanted an arena because the grass obscures the filly's feet?
                I very seriously doubt it. I could understand if the grass was ankle or knee high, but a horse moving in very normal grass is fairly common - wouldn't obscure much more than a sand arena.
                Veni vidi vici. With a paint pony, nonetheless.

                Comment


                  #9
                  [QUOTE=Arelle;n10146527]

                  I was then asked if the foal has ever even been handled - is it halter broke?

                  I replied, "It's wearing a halter in the video." I was told I was rude.
                  /QUOTE]

                  Do you really not know why your response came across as being rude?

                  I would see it that way for the following reasons.

                  1. Of course I watched the video. You know that, I know that. If I'm asking a question, it's because I didn't see my answer in that.** If you send me back to that original source of information, I'm going to assume that you don't want to help me do my due diligence before I exchange money for your horse. Don't want to *help me* buy? Fine. I'll give someone else my money, perhaps only because they were helpful.

                  2. Selling is customer service. No one knows or cares what it took to make the video. You cannot make folks feel stupid or bad about themselves and them expect them to pay you for that experience. By and large, people close their wallets right up when they get offended, and so you must try very hard to never do that, no matter what they prospective buyer does. (Of course an indication that he'll mistreat the animal should break the deal, pronto.)

                  3. ** Halter broke means different things to different folks. So if someone asked me that question, I'd give them a fuller description of when baby started wearing his halter, if he had been tied at all yet, how he was about being led. Again, help them to see why they want this horse, not why you have contempt for them.

                  4. The medium of texting invites curt, indecorous questions and answers. I find those staccato sentences very easily come off as rude. And I hate nothing worse than someone texting me a short question that requires a longer-than-text answer!


                  Hope you have better luck with the next inquiry, OP. And at least you have the video done and don't have to herd that cat (and look good doing it) again.
                  The armchair saddler
                  Politically Pro-Cat

                  Comment


                    #10
                    because she is a serious buyer
                    just inform her that serous buyers will invest their time and their money to go look at the horse...

                    Originally posted by beowulf View Post
                    I hate tire kickers,

                    OP is it possible they wanted an arena because the grass obscures the filly's feet?
                    this is a foal... it would do more good to look at its mother's feet

                    Comment


                      #11
                      I agree mvp. I don't know that I would categorize the OP's response as "rude," but seeing a halter on a foal in a video tells me only that OP got a halter on the foal one time for the video, not that the foal is halter broke. It's not an unreasonable question. Halter broke (to me) means you can put the halter on the foal any time and take it off again, with no issues. It also implies (to me) that the foal leads. (More or less, foals can have ideas of their own, of course.)

                      I do think the other requests of this "serious buyer" were silly though. I recently posted a horse for lease and I was specifically pointing out that this horse is beginner safe, as well as schooling 3rd level. So I attached photos of a beginner riding the horse. I got a very rude comment from some woman who said, "Ugh! those are terrible pictures! If this horse is really schooling 3rd level, you need to put pictures that show that." I politely pointed out that I wanted to demonstrate how quiet and safe the horse is with the photos. She came back with a long diatribe about how I was not going to generate any interest with such crappy pictures and she was only trying to help. Sigh. I said, "Are you interested?" She made some dumb comment about "looking for a friend." So I posted a picture of me riding the horse in a show in medium trot. Needless to say, I didn't hear from her again. The horse is now leased to a very competent rider who may just get her bronze medal this season.

                      Comment

                        Original Poster

                        #12
                        [QUOTE=mvp;n10146625]
                        Originally posted by Arelle View Post

                        I was then asked if the foal has ever even been handled - is it halter broke?

                        I replied, "It's wearing a halter in the video." I was told I was rude.
                        /QUOTE]

                        Do you really not know why your response came across as being rude?

                        I would see it that way for the following reasons.

                        1. Of course I watched the video. You know that, I know that. If I'm asking a question, it's because I didn't see my answer in that.** If you send me back to that original source of information, I'm going to assume that you don't want to help me do my due diligence before I exchange money for your horse. Don't want to *help me* buy? Fine. I'll give someone else my money, perhaps only because they were helpful.

                        2. Selling is customer service. No one knows or cares what it took to make the video. You cannot make folks feel stupid or bad about themselves and them expect them to pay you for that experience. By and large, people close their wallets right up when they get offended, and so you must try very hard to never do that, no matter what they prospective buyer does. (Of course an indication that he'll mistreat the animal should break the deal, pronto.)

                        3. ** Halter broke means different things to different folks. So if someone asked me that question, I'd give them a fuller description of when baby started wearing his halter, if he had been tied at all yet, how he was about being led. Again, help them to see why they want this horse, not why you have contempt for them.

                        4. The medium of texting invites curt, indecorous questions and answers. I find those staccato sentences very easily come off as rude. And I hate nothing worse than someone texting me a short question that requires a longer-than-text answer!


                        Hope you have better luck with the next inquiry, OP. And at least you have the video done and don't have to herd that cat (and look good doing it) again.
                        I simply don't suffer fools. Being short with answers for stupid questions is much nicer than "hey, moron, are you blind?"

                        This "serious buyer" started her conversation asking for things that I had already posted. She continued asking for things that had already been posted. Her question was actually "Is she halter broke? Has she ever been handled?" to which I wrote my response - but I edited for the sake of a quick story not realizing someone on CoTH would write four paragraphs as to why I am rude. Silly me.

                        This filly is also posted for sale for $1,500. Her sire's stud fee alone is $3,000. My same "serious buyer" also asked why I was selling and why she was so inexpensive. (Hint: It's because she's a solid paint, which a "serious buyer" would know if they're purchasing paint horses.) I've got several other buyers who aren't idiots who are already putting their ducks in a row to send a deposit. I won't spend time coddling someone whose second sentence after criticizing my video is that she's a serious buyer and wants my zip code to arrange hauling. I'm usually very nice to people who ask intelligent questions - I've done this enough to weed out the nuts fairly quickly.
                        Veni vidi vici. With a paint pony, nonetheless.

                        Comment


                          #13
                          Originally posted by Arelle View Post
                          - but I edited for the sake of a quick story not realizing someone on CoTH would write four paragraphs as to why I am rude. Silly me.
                          Well, this is COTH. I kind of think you should have anticipated that.

                          "Facts are meaningless. You can use facts to prove anything
                          that's even remotely true."

                          Homer Simpson

                          Comment


                            #14
                            It was 110 here yesterday with higher humidity and summer is just starting.

                            I also prefer to see as much as possible of a horse before taking the time to drive anywhere for it, or buy it sight unseen, as you have to if a horse is really far off.

                            Many pictures and videos sure help and yes, that comes under service as a seller.
                            Before listing an item, know what buyers want to know and have that ready to go, like information on correct height, age, yes, even with registration certificates, sellers don't double check and list the wrong age?

                            We don't even sell any more, but list with a trainer that markets horses properly and sells several a month, representing them as they are and with the right advertising on hand.
                            Or sell directly to clients of a good trainer when we have a show horse for sale.

                            There are more and more scammers on the internet selling horses and tack they may not have.
                            Beware as a seller or buyer that you may be dealing with someone that may disappear.

                            Comment

                              Original Poster

                              #15
                              Update: I was retelling this story to a friend of mine and brought up the exchange. The question wasn't even "Is she halter broke" - it was "Has she ever had a halter on?".

                              Also, I was told I was rude before this exchange, when she asked why I was selling her and I replied, "Because I'm a breeder and I breed horses to sell them."

                              #SORUDE

                              Bluey I've got a friend that lists them located in Ohio, she's my second option if I don't generate the right kind of interest here.

                              I have a friend with a $5,000 gelding who was offered $1,000 and a rhinestone headstall this week. As I said in the beginning of my OP, it's a slightly light hearted vent at some of the people on the internet - both buyers AND sellers.
                              Veni vidi vici. With a paint pony, nonetheless.

                              Comment


                                #16
                                Its harder to sell cheap horses then expensive ones. I was selling a gelding for $1500 a few years ago. Well bred, well started, but nervous, unshown, and required an experienced rider. He also needed shoes. I was asked why I was selling him so cheap. I responded "cause that's what he is worth".
                                Only two emotions belong in the saddle: One is a sense of humor. The other is patience.

                                Comment


                                  #17
                                  And then there are those buyers who will overlook a "cheap" horse because they don't want a horse that's 'less than'..

                                  Case in point. Decades ago I had one for sale for $3500. Couldn't move him for about 3 months. Barely a phone call and no views. Raised his price to $10k.. and suddenly folks were beating down my door for him. I ended up selling him for 6...

                                  Comment


                                    #18
                                    An instructor found the perfect horse for a guy. $1,000.00. No not good enough.

                                    Next week she found a horse for $2,000.00. Nope.

                                    Next week $3,000.00. Nope find a better one.

                                    $5,000.00. He would come and look. The perfect horse for him. He loved it. He bought it. He took it home.

                                    The instructor paid the $1,000 for the only horse found and pocketed the rest as stupidity money.
                                    It is better to ride 5 minutes a day than it is to ride 35 minutes on a Sunday.

                                    Comment

                                      Original Poster

                                      #19
                                      Unfortunately, while I would love to make more money - this is a twelve week old foal who is a solid bred paint. Despite being very well bred, and being pretty and a good mover -- there just isn't much market for a solid paint. If she had a spot, I could add a 0 to her price tag easily.
                                      Veni vidi vici. With a paint pony, nonetheless.

                                      Comment


                                        #20
                                        Yes, OP, but that's ^ your opinion, as breeder of paints.
                                        Somewhere out there is a buyer looking for a well bred, pretty, good mover filly for performance whose dreading the upkeep of all the white on a "real" paint who's wondering just what's 'wrong' with your filly that you've priced her so low...
                                        Double her price and see what happens!
                                        Can't learn anything with a closed mind! with thanks to mug

                                        Comment

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