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La Mundial Boots - a success story!

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  • La Mundial Boots - a success story!

    I know La Mundial does not have a lot of good reviews on here (or other Internet platforms), so I thought I'd post a success story for once. That said, like with any custom boot manufacturer, your mileage may vary.

    I was out in Omaha at World Cup this past spring and had a weak moment - I gave into my impulsive side and got measured for some custom boots at the LM booth. Black field boots with navy blue trim and blue piping. These were going to be my "fun" jumper boots. They'll go with my jackets and some of the appointments on the horse. Yeah, Matchy-Matchy Level: VOMIT. I was excited though.

    ...Until I got home and looked them up. Lots of negative reviews about poor customer service, lack of follow up, bad turn around times, products not being correct, etc. Of course the reps at World Cup were fabulous, but it seemed there was a lot of negative experiences out there, so I began to panic. A lot. Especially since I had been through the custom boot nightmare with my Dehners that I ordered in 2014. Boots were way wrong. After going back and forth with that company (I am very satisfied with Dehner's staff, they were very helpful), we came to an agreement and I moved on in a very different (more modern style) direction. I swore off custom boots forever until I walked around the corner and squirreled. Yeah....not proud.

    Very happy to report that the La Mundials came in more or less on time. I had to call to check on their status, and someone picked up the phone on the first try, looked up my order (I had lost my receipt, also not proud), and let me know they'd be there shortly. They showed up quickly and thankfully they both zipped right up and fit perfectly. Foot is great, whole leg fits well and the boots have a very nice, clean line on my leg. Height is good (still need to fall), and the craftsmanship is impeccable. The colors are beautiful, but not loud or gaudy. They're fun, but still somewhat conservative-ish. I couldn't be happier with how they turned out. Made the long Dehner saga worth it to finally have customs that I'm excited about.

    So La Mundial worked out well for me. I am sorry for those who have had such issues with the company in the past, or are continuing to have issues. Again, YMMV, but at least this is one positive outcome. They do make a great product, and I feel fortunate to not have experienced the customer service problems others have had.

    More details and relatable GIFs on my blog:
    War Horse Blog

  • #2
    This is very exciting to hear! A friend and I got measured for Vogels in Brooklyn last December and we each experienced horrible measurement problems, as well as odd (to say the least) customer service issues trying to get them corrected. In the end, mine were fixed and are pretty much perfect after sending them back 4 times for corrections. (I only just got them back for the final time 2 weeks ago....7 months after measurements/ordering). My friend, not so much. He ultimately got a refund. In the midst of all the Vogel drama, though, he DID get measured for La Mundials at a horse show in Houston in April and they should be arriving any day now. I'm excited to hear yours came in so perfect on the first try.

    My last pair of customs were La Mundials. I was not so lucky as you were and they had to be sent back for a rework and were never really perfect, even after that. I'm glad to know they seem to have stepped up their game. Their boots really are beautiful, not to mention more economically priced than other customs, and mine have held up well over the years.

    Fingers crossed that my friend has the same great experience you did!! Yours look great!



    • #3
      LOVE your boots! I too had a great experience with La Mundials after a dreadful experience with custom Der Daus.
      \"If you are going through hell, keep going.\" ~Churchill~


      • Original Poster

        Thank you both!! I'm thrilled with them, and sometimes I walk by them (if I'm not wearing them around the house to break them in) and just say "Oh you are so pretty." Totally normal thing to do, right? Sorry to hear about the troubles with other companies, but it seems like that'll happen with just about any one of them. I wasn't looking forward to having to send these back for any edits, so imagine my total relief when I put them on and they just fit. Just like it's "supposed" to work. PoochPaddock, fingers crossed for your friend! Why do custom boots feel like an episode of Game of Thrones?

        "In the game of customs, you either fit, or you die..."
        War Horse Blog


        • #5
          Hmm. A bunch of people in one of the barns I ride in have La Mundial boots and love them. Never heard a bad thing about them-only good. The boots look beautiful too.


          • #6
            I too had a wonderful experience with La Mundial, and after about 6 years the boots are still going strong! Yours are beautiful!


            • #7
              Beautiful boots
              "The Son Dee Times" "Sustained" "Somerset" "Franklin Square"


              • #8
                Love your new boots! I was drooling over their choices at their booth at Rolex this year. Some day!
                “Be yourself; everyone else is already taken.”
                ¯ Oscar Wilde


                • #9
                  I bought a pair about 5 years ago, and apparently I just got insanely lucky. They came in on time, fit perfectly, and are absolutely gorgeous.

                  A few years down the road the soles and zippers needed some work. I was able to send them back to have the work done, and received them back within a few weeks.

                  They've held up surprisingly well to being used to ride multiple horses a day. I may just have to brave their customer service one day and get another pair when these babies fall apart.


                  • #10
                    Your boots are beautiful! I wish I had never clicked this post, though...now I want some!! Maybe if I wind up back in the jumper ring one day...!


                    • #11
                      So glad you had a good experience, those boots ARE beautiful! Looove the blue.

                      I also had a wonderful experience with La Mundial. I was measured at Equine Affaire in New England and received them on time. They fit perfectly as well! I did the same thing as you, though, and read some negative reviews on CoTH after I had ordered them. Made me a bit panicky and I was so relieved when they came looking and fitting great.

                      I went a bit overboard, with silver monogrammed swagger tabs (just couldn't help myself) and "exotic" print accents.


                      • #12
                        I, too, ordered boots at Omaha World Cup and am still waiting despite several calls. I have had difficulty reaching them on either of the phone numbers they provided...I usually get an answering machine that says they are with other customers and invites me to leave a message then disconnects me. When I finally got through to a live person I was told my order was delayed because it had not been manufactured properly, then I got an email yesterday saying they were delayed again because the company is having difficulty getting leather. They offered me a 15% discount on a future pair of boots but I will not be ordering again, mostly because of their poor service but also because my horse and I are at an age where I shouldn't be needing another pair of boots in my lifetime. I suggested they give me a 15% refund on my current order but I'm not holding my breath on that happening. So disappointed; if I ever do receive these boots it will be after the show season is over. It doesn't sound like anything has changed with La Mundial over the years.


                        • #13
                          I had to send mine back once because they were way too big but the next pair fit perfectly. I love them and they have held up super well. I also tell them how pretty they are
                          **Member of the Ocularly Challenged Equine Support Group**