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Tack shop 'tude

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  • Tack shop 'tude

    HI guys. I was wondering if any of you have ever experienced what I have. There are three tack shops in my area all within about 2 or 3 miles of each other. One shop treats everybody great, the second is ok, but is much nicer to "regulars" and the third shop....Well to make my long story longer (hehehe) I went into the third shop on my lunch break from work, wearing jeans and a tee-shirt (clean!), and the moment I stepped foot into the store I got snubbed by the two employees who were sitting behind the counter. One of them actually looked me up and down with a distinct sneer on her face. I was there to look into buying a new helmet (I really want one of those new velvet show helmets with the hidden vents). The two women clerks were actually sniping about customers who come in and don't buy high priced items, or just browse and don't buy anything..LOUD enough for me to hear! They talked about how they can tell if a person has money by the car they drive.

    Anyway, i was pretty nauseated by the whole thing. It was the second time I've been in this place and was treated just a badly the other time as well. I thought I could give them another chance. Then as I was getting ready to leave, a women who was obviously a regular walked in in breeches and boots. They treated her like a QUEEN!. They chatted about their horses and other riders, and the weather. The woman in the breeches was standing next to me and mentioned how happy she was to be able to give her horse a bath that day as it was our first warm day. I said to her "Gee I wish I wasn't working today. I would love to give my horse a bath, since he hasn't had one all winter." She smiled at me and nodded but the shop clerk snot looked shot me death rays and said,
    "I bathe MY horse year round."

    I smiled back and said "Unfortunately we don't have hot water in our barn."

    She rolled her eyes at me and said "Well MY barn does."

    I just walked out.

    Why do these people treat me so badly??? I am an ADULT. The other shop is much nicer so naturally I give them my business, but I don't understand the attitude I've been getting. I do OWN a horse, and God knows it ain't cheap, so I DO actually have money (not a lot hahah, but enough to squeek by each month). He ain't nothin' fancy but how do those people know what kind of horse I have? Oooh..i'm just fed up. [img]/infopop/emoticons/icon_rolleyes.gif[/img]
    Remember...though eagles may soar, weasles never get sucked into a jet engine.

    Soar like a weasle my friend.
  • Original Poster

    #2
    HI guys. I was wondering if any of you have ever experienced what I have. There are three tack shops in my area all within about 2 or 3 miles of each other. One shop treats everybody great, the second is ok, but is much nicer to "regulars" and the third shop....Well to make my long story longer (hehehe) I went into the third shop on my lunch break from work, wearing jeans and a tee-shirt (clean!), and the moment I stepped foot into the store I got snubbed by the two employees who were sitting behind the counter. One of them actually looked me up and down with a distinct sneer on her face. I was there to look into buying a new helmet (I really want one of those new velvet show helmets with the hidden vents). The two women clerks were actually sniping about customers who come in and don't buy high priced items, or just browse and don't buy anything..LOUD enough for me to hear! They talked about how they can tell if a person has money by the car they drive.

    Anyway, i was pretty nauseated by the whole thing. It was the second time I've been in this place and was treated just a badly the other time as well. I thought I could give them another chance. Then as I was getting ready to leave, a women who was obviously a regular walked in in breeches and boots. They treated her like a QUEEN!. They chatted about their horses and other riders, and the weather. The woman in the breeches was standing next to me and mentioned how happy she was to be able to give her horse a bath that day as it was our first warm day. I said to her "Gee I wish I wasn't working today. I would love to give my horse a bath, since he hasn't had one all winter." She smiled at me and nodded but the shop clerk snot looked shot me death rays and said,
    "I bathe MY horse year round."

    I smiled back and said "Unfortunately we don't have hot water in our barn."

    She rolled her eyes at me and said "Well MY barn does."

    I just walked out.

    Why do these people treat me so badly??? I am an ADULT. The other shop is much nicer so naturally I give them my business, but I don't understand the attitude I've been getting. I do OWN a horse, and God knows it ain't cheap, so I DO actually have money (not a lot hahah, but enough to squeek by each month). He ain't nothin' fancy but how do those people know what kind of horse I have? Oooh..i'm just fed up. [img]/infopop/emoticons/icon_rolleyes.gif[/img]
    Remember...though eagles may soar, weasles never get sucked into a jet engine.

    Soar like a weasle my friend.

    Comment


    • #3
      I think we live in similar towns. In my area there are tack shops that cater to specific disciplines, so don't even think of going in there if you don't ride XXX. I've gotten the same "different" treatment depending not on how I was dressed, but what I was looking at. They seem to ignore the peons looking at hoof cream, but snap to attention once you glance at a saddle.

      Comment


      • #4
        There is a store near me that is somewhat like that, although not quite that bad. Unfortunately, they have by far the best selection of anyone remotely nearby- so I go there a lot. I finally found a way to get great service though...

        I'm 18, but I don't look all that old, so when I would go in there alone they used to ignore me unless I asked them a direct question. When my mother would go with me, however, they'd be all over us (my mom has the whole "country club" style going on, whereas I usually am in jeans and a sweater, I guess that may be why.) Anyway, after we went in together one afternoon and bought their best tack trunk and an Edgewood martingale "as an afterthought" (haha-not really, the martingale I had to save up for and the trunk is my graduation present, but I made it seem like both were casual purchases!) they have started treating me like royalty- even when I only need fly-spray. It's nice that now I can get in and out of there fast, but it's so annoying that it's only because they think I'm stinking rich! (If only they knew...)
        ~~~~~~~~~~~~~~~~~~~~~~~~~~~
        \"Never give up on something you can\'t go one day without thinking about.\" ~Albert Einstein

        Comment


        • #5
          Count your blessings to have a tack shop close by. The nearest one to me is three hours away. I pretty much live out of catalogs or get something when i go to a show. I have to pray that if i need tack someone at the barm will have one that I can borrow (and with a bunch of kids on ponies its pretty hard).

          Comment


          • #6
            Well your not alone one this one. The shop thats about an hour away from me has just about everything I need, but I hate going to it because the owner of the store is rude. Sorry I'm not spending $3,000 dollars today at your shop but at least you could show my some curtesy right. Away she has treat some of me friends like this also. We kinda decided to not shop there unless we have to.
            I want to be like Barbie because that bitch has everything!

            Comment


            • #7
              I have a strong destation for both of the tack stores in my area. One for personal reasons (owner came very close to blowing the sale of my pony for me) and the other because their service is terrible and unless you know exactly what you want, you'll come out with the exact oposite of what you need. Unless I desperately need something asap, I do the catalog thing. I'd rather pay shiping costs than have to deal with either tack store.

              Comment


              • #8
                How totally rude and condescending. If I were you, I would give my business to the other two shops, and never set foot in that one again.

                Who needs that kind of snotty attitude??? [img]/infopop/emoticons/icon_rolleyes.gif[/img]

                "Of course, that's only my opinion. I could be wrong." - Dennis Miller
                In Honor of dublin aka Dee Dee 07/24/53-02/07/03
                ~~~~~
                \"Of course, that\'s just my opinion. I could be wrong.\" - Dennis Miller
                *Go Bruins - Go Niners*

                Comment


                • #9
                  You must live near Huntington.

                  Tack store owners lose alot of business that way.Their loss.Cheer up honey.....
                  class always shows.Common courtesy seems to have gone out of style.

                  Comment


                  • #10
                    REMIND ME NOT TO GO THERE FOR MY TACK NEEDS!!!!!!

                    Don't you just love it!! I happens that I have been going to the same tack shop since I was 8 and now I am 26...So I have had nothing but GREAT times in my tack shop..they repair bridles and blankets for free for me because I am in great standing with them....And they've seen me grow up...so moving to Long Island...not knowing anyone will be hard...but I sure know one place I won't go!!! [img]/infopop/emoticons/icon_smile.gif[/img]

                    Barb [img]/infopop/emoticons/icon_smile.gif[/img]
                    **BARB***

                    Comment


                    • #11
                      We have a similar situation here...

                      Tack shop A has horrible customer service to some, great to others. They figure out when you walk in by the way you talk about stuff whether you know alot about horses or a little. If you know alot (for example, more than them!) then they will treat you like dirt. If you know a little (like a beginer) then they will kiss the ground you walk on while holding expensive items that you "must" have in their arms.

                      Tack shop B just opened and it is great. There is only one worker now, the owner, and she is really really nice. You can talk to her about anything, fashion, barns, whatever you want. She gives you free stuff sometimes (magazines, treats, etc.)if you are nice to her [img]/infopop/emoticons/icon_biggrin.gif[/img]

                      Comment


                      • #12
                        We have many tack shops where I live and even a State Line!! [img]/infopop/emoticons/icon_wink.gif[/img]
                        They are all nice except for one, they also do mailorder which is the only reason they stay open I am certain.
                        I purchased some riding clothes for my daughter at this tack shop because they were so nice to her.
                        I told them her birthday was in a few weeks, and wanted to make certain that the items I purchased would fit. The owner said the clothes would fit because she had measured her before I went in.
                        I had the measurements on a business card for them.
                        Of course nothing fit and when I returned them back the owners were so rude, like they had never seen us... I was quite angry.
                        The owner accused me of purchasing them someplace else and trying to get them to take the items back, boots, shirt, breeches.
                        I showed them the copy of my cheque and told them to add it up it would be the same, no go.
                        I also noted that I did not want my money back I just needed the correct sizes, still rude, and then they said well you have to return things within ten days!!!
                        They knew when I purchased the items that the birthday was a good three weeks off.
                        Finally they exchanged the clothes after I fussed in front of several customers, I refused to leave until I got my way.
                        I have to say I tried them twice more, both with rude customer service.
                        I will no longer go to this shop or recommend it to other horse people. [img]/infopop/emoticons/icon_wink.gif[/img]

                        I have seen other people have complained about this shop on other BB's!!
                        These unsatisfied customers have done mail order with them.
                        Their website show this huge building with all these cars in front.
                        It is actually a photo of some distribution center and the actual tack shop is tiny and out of the way. hahaha [img]/infopop/emoticons/icon_eek.gif[/img]
                        http://community.webshots.com/user/cotswoldjr
                        http://temp.hillcresttrainingnet.off...m/default.aspx
                        [url]
                        Starman Babies

                        Comment


                        • #13
                          That's really bad, Bumpkin. In the Seattle area there are few enough shops anyhow. The one I liked was down in Auburn, and they moved to a much smaller place in Puyallup.

                          I went to buy Ariats recently (not a cheap purchase, at least for me), and the place I went didn't have my size. They looked on the computer, decided that they had what I wanted, but didn't feel like going into the back to get it for me. They told me to go home, and they would call me when they found the boots. [img]/infopop/emoticons/icon_mad.gif[/img] So, I drove an hour home, and decided not to go back.

                          Mail-order for me!

                          Comment


                          • #14
                            I've been treated like this several times, and I dont mind at all! In fact, treat me like an ass and see where it gets you! One of the most favorite things i've ever done was in a tack shop. I kept getting snubbed at this tack store and I picked up a saddle, pricey bridle, a leather shank and a halter and marched to the counter where these two biddy's were ringing me up. I looked at both of them and leaned in, and said in my most serious tone..."Tell me, How much an hour do you get paid to be a bitch?"
                            And left.
                            Obviously they thought I was insane, but I chuckled and left without all that stuff...
                            LOL
                            Now is the time to have FUN my friends!

                            Always,
                            FairWeather
                            http://www.fairweather.bizland.com/entrance.html

                            Comment


                            • #15
                              I still can't get over how ironic it is that they totally snub the people they think are poor, and act like they're so much better than you, when THEY are the ones working at a tack store, probably at minimum wage [img]/infopop/emoticons/icon_rolleyes.gif[/img] Not that there's anything wrong with that (I'm waitressing my way through school) but to treat people like that, it's just awful, I always have an urge to say to those type of people "Yeah, who are you? Working at a tack store when you're like 40 and clearly not enjoying it, what a good life you must have." I'd love to work at a tack store, those people don't deserve the job, your business or your respect (ie. don't be polite!)

                              I've dealt with my fair share of rude, snobby horse people (in tack shops and not) and I find it's best to just forget about them, they don't even deserve to be hatefully remembered!

                              Comment


                              • #16
                                <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>You must live near Huntington. <HR></BLOCKQUOTE>

                                ROTF! I wonder if you and Jennasis are bothing referring to the shop I had in mind when I read Jennasis' post! [img]/infopop/emoticons/icon_wink.gif[/img]

                                I thought of this particular shop because I hear similar complaints from lots of people about it all the time. It happens to be the only tack shop on LI I go to, and I've never had any problems...mind you, I rarely go there, maybe 3-4 times a year, mostly during sales, yet the owner and the employees are always very nice to me, you'd think I'm there several times a week...they even remember my name, and I've only purchased "minor" tack stuff there, such as brushes, bell boots, or horse treats. Go figure! [img]/infopop/emoticons/icon_razz.gif[/img]
                                "fighting stupidity; one step at a time" -- a wise COTHer

                                Comment


                                • #17
                                  "Oh, shop girl!" is how I usually start my conversations and I get great service! [img]/infopop/emoticons/icon_rolleyes.gif[/img]

                                  Actually, I know exactly what you mean, Jennasis. I have decided to refuse to allow anyone to treat me with such rudeness. I usually just pepper them with questions and insist they assist me. If there is anything I want, I buy it (in duplicate if it makes sense) and then thank them profusely for their patience and professionalism. [img]/infopop/emoticons/icon_biggrin.gif[/img]

                                  Comment


                                  • #18
                                    Right on, Tosca, regarding who is working for what wages! [img]/infopop/emoticons/icon_wink.gif[/img]

                                    I realize that a lot of gals/guys work in tack shops just for the store discount, not as a career. But why oh why do so many have a chip on their shoulder?

                                    When I had no choice but to buy my Pessoa saddle from the tack store that was the one regional distributor, I was on the verge of telling off the sales girl, but dang, I wanted that saddle! [img]/infopop/emoticons/icon_mad.gif[/img] You can always expect trouble when they look you up and down and then ask, "So, who do you ride with?" Like, what the heck has that got to do with the price of potatoes?Do you want to sell me a saddle or not?

                                    Yes, another reason why I, too, enjoy catalogs. [img]/infopop/emoticons/icon_wink.gif[/img]

                                    Comment

                                    • Original Poster

                                      #19
                                      Yes, the shop is in Huntington....I won't post the name though. If you REALLY want to know, you can e-mail me for it..

                                      I must admit though, we on Long Island are very fortunate to have so many tack shops to choose from. My favorite one is in Middle Island.

                                      I just find it amusing, because almost ALL the horse people I know of practically live in jeans and tee-shirts when at the barn. I could very well be from one of the high price "Gold Coast" style, north shore stables (though I'm not, and I don't think they are necessarily better than any other particular stable just because of the high $$$ zip code). They DID manage to lose a sale...I was totally prepared to shell out cash for a new helmet as well as a bunch of other stuff I need for the approaching show season.

                                      Their loss is the other shops gain.
                                      Remember...though eagles may soar, weasles never get sucked into a jet engine.

                                      Soar like a weasle my friend.

                                      Comment


                                      • #20
                                        The same thing happened to me a couple of months ago here in Toronto...it's funny because there are two tack shops withing walking distance of each other, and the atmoshperes in them (IMO) are as different as night and day. Tack shop A didn't even look at me when I came in, while tack shop B was really friendly.

                                        *sigh* I guess I don't have the rich hunter princess look... [img]/infopop/emoticons/icon_wink.gif[/img]

                                        I work in retail, and when I get poor (or non-existant) service from ANYONE it really pis*ses me off. As I was leaving tack shop A, I said, "you have a great day, now!" in a really snide way. Man, it still makes me mad, months later!

                                        I think that the attitude one gets in certain tack shops epitomizes what is wrong with the sport...some people really need to get over themselves! [img]/infopop/emoticons/icon_smile.gif[/img]
                                        I'm not one to say I toadaso. But I toadaso. - Ricky

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