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Danforth Fine Used Saddles?

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  • #21
    I bought an almost new Beval Butet from Danforth. She was quick to respond to all my inquiries and sent the saddle right away. Everything went smoothly and the saddle has been a little slice of heaven. I do not dispute that others of you have had trouble but I wanted to speak up to say that I had a very good experience.

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    • #22
      I found a friend of mine a saddle on her website. He contacted her about the saddle, and she sent it to him paid for the shipping, and he got it in a couple days. She was willing to work a trade on his saddle for that one too.

      Anyway, saddle didn't work out and she paid for the shipping back and now is selling his saddle to one of her customers who are looking for one without any commission.

      She is finding his customers saddles, and he seems overall highly impressed with her.

      Sad to hear it wasn't the same for everyone.

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      • #23
        Anyone know how long it should take to get a refund from her?
        Have you sent anything back and if so, when did she issue you a credit?
        Saddles were returned and she received them Monday AM.
        I haven't heard back from 2 emails and a phone message I left for her....

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        • #24
          Originally posted by dodedo View Post
          Anyone know how long it should take to get a refund from her?
          Have you sent anything back and if so, when did she issue you a credit?
          Saddles were returned and she received them Monday AM.
          I haven't heard back from 2 emails and a phone message I left for her....
          As I said, it took weeks, i'm trying to recall. At first she told me to call AMEX and open a chargeback case, that it would be easier than her processing a refund. That took a week for them to get back to me and say in fact I did owe her the money, several calls to AMEX later, I realized that was not going to work, so contacted her again and demanded a refund asap. I got one but probably at least 4-5 days after I called her telling her that AMEX was not going to process a refund unless she did it.

          So this is where she's tough to work with. I'd keep on her. I would suggest if she hasn't responded by Friday, then you'l have to get tough.

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          • #25
            Sent her several FB messages about selling my saddles, stopped responding, so I sent them to iselltack.com instead.
            Originally posted by PeanutButterPony
            you can shackle your pony to a lawn chair at the show...so long as its in a conservative color.

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            • #26
              Now Rachel at iselltack.com is AMAZING to work with!!!!

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              • #27
                She just called me back and said she issued my refund. She is very nice.....
                Wish her saddle had worked for me.
                Last edited by dodedo; May. 8, 2013, 08:17 AM.

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                • #28
                  I bought a Devoucoux from her last summer. It came exactly as described and I love it! It only took about a week from first contact to receiving my saddle.

                  However, I will say, once she received the money (via paypal) she was extremely hard to communicate with to get a tracking number on the saddle. I pestered her enough and threatened to dispute the paypal charge and promptly got my tracking number!

                  I think what she is trying to do is great however I think she lacks good business sense and should probably have someone help her with that. I don't think she has bad intentions...just distracted...

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                  • #29
                    Got my refund from her. I think maybe she is just so busy that she cannot keep up with everything. Her saddles are nice....

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                    • #30
                      Very Impressed - Update

                      Update - we got a very nice saddle from Danforth to try. It did not work. I sent it back to her and received the credit back on my credit card the next day. She was an absolute pleasure to deal with and great with communication at all times.
                      Last edited by sarcam02; May. 16, 2013, 09:04 AM. Reason: fixed typo

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                      • #31
                        Originally posted by sarcam02 View Post
                        Update - we got a very nice saddle fron Danforth to try. It did not work. I sent it back to her and received the credit back on my credit card the next day. She was an absolute pleasure to deal with and great with communication at all times.
                        I think she has good intentions, so hopefully even this thread has helped her understand where she needs to improve. Glad things went well for you.

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                        • #32
                          Personally, I've always preferred Patricia of Fine Used Saddles, her prices are better and I dare you to find just one bad review about her

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                          • #33
                            Patricia is FANTASTIC at Fine Used Saddles. But I would watch DANFORTH Fine Used Saddles.

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                            • #34
                              I would NOT recommend Danforth Fine Use Saddles, more than questionable business ethics is all I will say.
                              PM me if you need more info


                              https://www.facebook.com/VoltaireDesign

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                              • #35
                                I also do not recommend Danforth Fine Used Saddles. Although we did receive a beautiful saddle, it was the wrong size. After many calls and emails, we were told we could send it back for a full refund. It is now 3 months later, and after many more calls and emails we have no response, no refund, and no saddle!

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                                • #36
                                  I may be biased....... .......... but I have worked with I Sell Tack.com and have had nothing but great experiences!!!
                                  Randee Beckman ~Otteridge Farm, LLC (http://on.fb.me/1iJEqvR)~ Marketing Manager - The Clothes Horse & Jennifer Oliver Equine Insurance Specialist

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                                  • #37
                                    Try ISELLTACK.COM http://www.iselltack.com/
                                    Only good experiences and have referred friends to buy and sell tack and equipment.


                                    Originally posted by Jumper_girl221 View Post
                                    Has anyone dealt with them before?

                                    I had someone contact me about my Tad Coffin that I have for sale wanting to buy it (I have my new saddle coming in 2 weeks and REALLY need the $$$). She wanted to send a certified check (alarm bells). I talked with her on the phone and there was no Nigerian accent so I said go for it. Get the check...its a Cashiers check but unsigned. I take to Bank of America and they won't honor without a signature. Talk with her, agree to send it back priority mail, she will get it signed and send back and priority.

                                    Meanwhile I had googled her email and linked her to the owner of Darnforth Used Saddles (which made all sorts of sense). And my saddle is listed as coming soon.


                                    Check was delivered last Thursday. I waited until Friday and emailed asking if she got it and to send me to tracking when it goes out. Nothing. Email again Monday...nothing (she knows I'm on the time crunch). Happen to go to her website and notice the coming soon is gone. I email saying do you still want it? If I still have no response I'm assuming its a no. She emails back (replying to my original email from Friday) saying the check would go out tomorrow (wends). I've now sent multiple emails asking if the check went out without any response at all.

                                    At this point I'm giving up and just sending it to MD tack exchange if their offer is still open (had told her never mind because of this offer).

                                    Is this typical? or did I just end up with the flakiest person out there? I would have assumed someone in the business of selling saddles would be a bit more responsible? Emails have gone unanswered and her voicemail is full? Hopefully MD tack Exchange is still willing or I am really stuck.

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                                    • #38
                                      I have had nothing but great experiences with iselltack.com. Rachel is fabulous!!
                                      "People who think their brains are not worth protecting are probably right!"
                                      - quoted by Martha Drum

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                                      • #39
                                        Does anyone have a mailing address for Danforth Saddles? I can't seem to locate one on the website. Thanks, fg

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                                        • #40
                                          I bought my Tad Coffin from www.highendusedsaddles.com. AMAZING customer service! I saw two TCs just posted to the website. I called immediately and talked with the owner. I explained I was going on vacation soon, but had to try both the saddles. I was looking for the TC2s, which hardly ever come up for sale. She sent me both, and I knew right away one was too small for me. I sent that back, but was leaving for a 10 day vacation the next day, so didn't have time to try the one I thought might fit. She let me keep it the whole time and ride in it for 4 days when I came home. It worked like a dream, but who would allow that without paying an extra fee? Fantastic customer service. So easy to deal with, and I would definitely buy a saddle there again or list mine if it ever becomes necessary.

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