• Welcome to the Chronicle Forums.
    Please complete your profile. The forums and the rest of www.chronofhorse.com has single sign-in, so your log in information for one will automatically work for the other. Disclaimer: The opinions expressed here are the views of the individual and do not necessarily reflect the views and opinions of The Chronicle of the Horse.

Announcement

Collapse

Forum rules and no-advertising policy

As a participant on this forum, it is your responsibility to know and follow our rules. Please read this message in its entirety.

Board Rules

1. You’re responsible for what you say.
As outlined in Section 230 of the Communications Decency Act, The Chronicle of the Horse and its affiliates, as well Jelsoft Enterprises Ltd., the developers of vBulletin, are not legally responsible for statements made in the forums.

This is a public forum viewed by a wide spectrum of people, so please be mindful of what you say and who might be reading it—details of personal disputes are likely better handled privately. While posters are legally responsible for their statements, the moderators may in their discretion remove or edit posts that violate these rules. Users have the ability to modify or delete their own messages after posting, but administrators generally will not delete posts, threads or accounts upon request.

Outright inflammatory, vulgar, harassing, malicious or otherwise inappropriate statements and criminal charges unsubstantiated by a reputable news source or legal documentation will not be tolerated and will be dealt with at the discretion of the moderators.

2. Conversations in horse-related forums should be horse-related.
The forums are a wonderful source of information and support for members of the horse community. While it’s understandably tempting to share information or search for input on other topics upon which members might have a similar level of knowledge, members must maintain the focus on horses.

3. Keep conversations productive, on topic and civil.
Discussion and disagreement are inevitable and encouraged; personal insults, diatribes and sniping comments are unproductive and unacceptable. Whether a subject is light-hearted or serious, keep posts focused on the current topic and of general interest to other participants of that thread. Utilize the private message feature or personal email where appropriate to address side topics or personal issues not related to the topic at large.

4. No advertising in the discussion forums.
Posts in the discussion forums directly or indirectly advertising horses, jobs, items or services for sale or wanted will be removed at the discretion of the moderators. Use of the private messaging feature or email addresses obtained through users’ profiles for unsolicited advertising is not permitted.

Company representatives may participate in discussions and answer questions about their products or services, or suggest their products on recent threads if they fulfill the criteria of a query. False "testimonials" provided by company affiliates posing as general consumers are not appropriate, and self-promotion of sales, ad campaigns, etc. through the discussion forums is not allowed.

Paid advertising is available on our classifieds site and through the purchase of banner ads. The tightly monitored Giveaways forum permits free listings of genuinely free horses and items available or wanted (on a limited basis). Items offered for trade are not allowed.

Advertising Policy Specifics
When in doubt of whether something you want to post constitutes advertising, please contact a moderator privately in advance for further clarification. Refer to the following points for general guidelines:

Horses – Only general discussion about the buying, leasing, selling and pricing of horses is permitted. If the post contains, or links to, the type of specific information typically found in a sales or wanted ad, and it’s related to a horse for sale, regardless of who’s selling it, it doesn’t belong in the discussion forums.

Stallions – Board members may ask for suggestions on breeding stallion recommendations. Stallion owners may reply to such queries by suggesting their own stallions, only if their horse fits the specific criteria of the original poster. Excessive promotion of a stallion by its owner or related parties is not permitted and will be addressed at the discretion of the moderators.

Services – Members may use the forums to ask for general recommendations of trainers, barns, shippers, farriers, etc., and other members may answer those requests by suggesting themselves or their company, if their services fulfill the specific criteria of the original post. Members may not solicit other members for business if it is not in response to a direct, genuine query.

Products – While members may ask for general opinions and suggestions on equipment, trailers, trucks, etc., they may not list the specific attributes for which they are in the market, as such posts serve as wanted ads.

Event Announcements – Members may post one notification of an upcoming event that may be of interest to fellow members, if the original poster does not benefit financially from the event. Such threads may not be “bumped” excessively. Premium members may post their own notices in the Event Announcements forum.

Charities/Rescues – Announcements for charitable or fundraising events can only be made for 501(c)(3) tax-exempt organizations. Special exceptions may be made, at the moderators’ discretion and direction, for board-related events or fundraising activities in extraordinary circumstances.

Occasional posts regarding horses available for adoption through IRS-registered horse rescue or placement programs are permitted in the appropriate forums, but these threads may be limited at the discretion of the moderators. Individuals may not advertise or make announcements for horses in need of rescue, placement or adoption unless the horse is available through a recognized rescue or placement agency or government-run entity or the thread fits the criteria for and is located in the Giveaways forum.

5. Do not post copyrighted photographs unless you have purchased that photo and have permission to do so.

6. Respect other members.
As members are often passionate about their beliefs and intentions can easily be misinterpreted in this type of environment, try to explore or resolve the inevitable disagreements that arise in the course of threads calmly and rationally.

If you see a post that you feel violates the rules of the board, please click the “alert” button (exclamation point inside of a triangle) in the bottom left corner of the post, which will alert ONLY the moderators to the post in question. They will then take whatever action, or no action, as deemed appropriate for the situation at their discretion. Do not air grievances regarding other posters or the moderators in the discussion forums.

Please be advised that adding another user to your “Ignore” list via your User Control Panel can be a useful tactic, which blocks posts and private messages by members whose commentary you’d rather avoid reading.

7. We have the right to reproduce statements made in the forums.
The Chronicle of the Horse may copy, quote, link to or otherwise reproduce posts, or portions of posts, in print or online for advertising or editorial purposes, if attributed to their original authors, and by posting in this forum, you hereby grant to The Chronicle of the Horse a perpetual, non-exclusive license under copyright and other rights, to do so.

8. We reserve the right to enforce and amend the rules.
The moderators may delete, edit, move or close any post or thread at any time, or refrain from doing any of the foregoing, in their discretion, and may suspend or revoke a user’s membership privileges at any time to maintain adherence to the rules and the general spirit of the forum. These rules may be amended at any time to address the current needs of the board.

Please see our full Terms of Service and Privacy Policy for more information.

Thanks for being a part of the COTH forums!

(Revised 1/26/16)
See more
See less

Poor customer service at the Farm House in SC

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Poor customer service at the Farm House in SC

    Just thought I would share my experience that I have recently had with the Farm House tack shop in SC. I found them due to their big coat sale, and bought 2 coats from them which were nice coats at a great price. In addition, I also bought a $600 pair of tall boots and a $130 show shirt at regular price. They give a discount coupon to new customer after they spend a certain amount within a certain timeframe (not sure of the specifics). Anyway, I thought maybe I would stray from my normal store of choice (Smartpak) and get something else with my $25 coupon. So, I attempted to purchase a Pikeur belt. Told them what I would like, in what size. They said they would have to send it from the mobile unit which was in transit. No problem I thought, since I wasn't in a rush. About a week later the wrong belt, in the wrong size arrived. So, I PAID to ship the wrong belt back, and clarified what I was looking for, and waited again. After about 2 more weeks I called. They promised me the belt would ship out that day, the mobile unit had it in stock. The next week, which was exactly 1 month and 1 day after my credit card was charged, I called and asked them to just cancel it, as I felt as if I was never going to see this belt. That was last Tuesday. Today I called and asked why my credit card had not been credited yet, and they assured me that the $45 would be back on by the end of the week. I paid $51 for the belt. They said they would put $51 back on after I pointed that out. This is my first real dealings with this tack shop. They seemed so nice on the phone when I ordered my boots and shirt and 2 coats. But, this whole belt experience makes me hesitate to ever call again. They didn't even seem sorry that it was never right, and never offered to credit me for the return shipping for the wrong belt. Anyone have any similar experiences?!?!?

  • #2
    I've only ever dealt with them once, when I asked them to see if there were any sale coats in my size during the big sale. I got a phone call from a sales associate describing everything they had in my size - very pleasant to deal with.

    However, I did want to point out that your credit card can take 1-2 billing cycles to see the credit applied. It doesn't mean they haven't put through a refund, but it won't show up on your statement until at least the next billing cycle.
    I've spent most of my life riding horses. The rest I've just wasted.

    Comment


    • #3
      well I am singing their praises right about now since I just spent $96 and got a Grand Prix hunt coat for $10, a RJ shadbelly for $50 and TS schooling breeches for $25. Color me happy... I have dealt with them several times, including on a return of a bridle, and they have always been extremely helpful and while the credit did take time to show up, it did come and I assumed that was my banks delay.

      Oh and I've always just spoken to them over the phone, not shopped in person, and they are so so helpful, digging through their racks to tell me what they had in my daughters size. Really exceptional to me.

      Comment


      • #4
        Funny, I was just getting ready to post about the spectacular service I had from them the other day. My encounter was much less complicated, but they were great.

        Comment


        • #5
          Every time I have dealt with them at the store, at a show or on the phone, I have only received the best customer service, I'm sorry you did not feel that way...
          Your crazy is showing. You might want to tuck that back in.

          Comment


          • #6
            When I lived in that neck of the woods, I shopped at The Farm House on a regular basis. I bought Danskos, paddock boots, various clothing, horse health & barn supplies...and all sorts of random stuff. The ONLY bad customer service I ever got was from one sales clerk in particular - she was absolutely rude & dreadful. If she was there, I always asked for assistance from someone else and they were happy to oblige. I thought she was no longer in their employ...perhaps she's the one you've been dealing with? lol

            Comment


            • #7
              I have called them a couple times during their hunt coat sale. They were very helpful and sent me a beautiful marigold coat that I love. A lot of tack stores don't pay return shipping. Smartpak only started doing so in late 2011. I'm sorry you had a bad experience and I agree they should have handled the situation differently.

              Comment


              • #8
                I've only had exceptionally good experiences with them in the past. Mistakes happen, and it is unfortunate, but if all ends up right in the end, I wouldn't be too worried about it. Sure won't outweigh all the good stories I'm hearing and my own experience.

                Comment


                • #9
                  Add me to the group who has only had exceptionally good service from them, especially when it came to getting a hunt coat. I'm sorry you had a bad experience.
                  http://www.youtube.com/user/supershorty628
                  Proudly blogging for The Chronicle of the Horse!

                  Comment


                  • #10
                    They are pleasant and hard working when selling stuff, but I, too, had to call and wait on refunds.
                    The armchair saddler
                    Politically Pro-Cat

                    Comment


                    • #11
                      So, I attempted to purchase a Pikeur belt. Told them what I would like, in what size. They said they would have to send it from the mobile unit which was in transit. No problem I thought, since I wasn't in a rush. About a week later the wrong belt, in the wrong size arrived. So, I PAID to ship the wrong belt back, and clarified what I was looking for, and waited again.
                      The return shipping on this should've been paid by the company - wrong item shipped to customer, customer gets to call company for a Return Authorization # - you might call & enquire

                      Comment


                      • #12
                        With all that goes on in the world, I find it annoying when people use this forum to vent their little personal problems. A little personal vendetta in the guise of "helping".

                        I have had great service with Farm House, and even if I had a little problem, I would solve it -- like maybe ask for the refund before posting on a public forum.

                        On-line shopping has a little bit of "overhead" like this, especially for clothing and items where fits matter. The convenience comes with a little cost, and sometimes some extra effort. If on-line stores are forced to hire extra staff to appease impatient forum posters, we will all have to pay more.
                        Rest in peace Claudius, we will miss you.

                        Comment


                        • #13
                          Originally posted by ToTheNines View Post
                          With all that goes on in the world, I find it annoying when people use this forum to vent their little personal problems. I have had great service with Farm House, and even if I had a little problem, I would solve it -- like maybe ask for the refund.

                          On-line shopping has a little bit of "overhead" like this, especially for clothing and items where fits matter. The convenience comes with a little cost, and sometimes some extra effort.

                          Maybe a problem solver, not a problem dweller, and move on.
                          Suck it. They sent the wrong item, made her pay to ship it back, and still haven't sent the right one. What else is she supposed to do? Magick her way over there and pick it up in person?
                          Originally posted by PeanutButterPony
                          you can shackle your pony to a lawn chair at the show...so long as its in a conservative color.

                          Comment


                          • #14
                            I have always had the best customer service at the Farm House and found them friendly, knowledgeable and extremely helpful. I don't know what happened in your situation, but it's pretty aggressive to start a hate thread on here. If you've had constant bad service then go ahead, but posting things that could damage a business should not be done casually.

                            I've found the Farm House to be one of the best in the business as do many people. I'm sure they do make mistakes, as does everyone, but they really are excellent

                            Comment


                            • #15
                              I've always had very friendly and professional service from Farm House. Sounds like this was just a mix-up between the store and the mobile unit and they are going to refund your card. What's the big deal?

                              Comment


                              • #16
                                Originally posted by soloudinhere View Post
                                Suck it. They sent the wrong item, made her pay to ship it back, and still haven't sent the right one. What else is she supposed to do? Magick her way over there and pick it up in person?
                                If I have a problem with a business's that's not quickly resolved I usually call back and ask to speak to the owner or manager and explain my frustration. I would do that long before posting on a public forum. If I'd had repeated problems with rude service then that would be different. I just have done business with this store for many years with really wonderful experiences so I'd be shocked if they wouldn't resolve it

                                Comment


                                • #17
                                  Originally posted by teddygirl View Post
                                  If I have a problem with a business's that's not quickly resolved I usually call back and ask to speak to the owner or manager and explain my frustration. I would do that long before posting on a public forum. If I'd had repeated problems with rude service then that would be different. I just have done business with this store for many years with really wonderful experiences so I'd be shocked if they wouldn't resolve it
                                  Well, it sounds like she did call them.

                                  I do agree that maybe a week wasn't long enough to wait but I hate stores that don't communicate properly about reshipments, etc.

                                  I have also had good service from the Farm House so I have no dog in this fight but I hate people who just label the complaints of others as petty and unwarranted solely because they would have done something differently, what with being a perfect person and all.
                                  Originally posted by PeanutButterPony
                                  you can shackle your pony to a lawn chair at the show...so long as its in a conservative color.

                                  Comment


                                  • #18
                                    Tothenines-

                                    Social media is the very best way to express disappointment or happiness with a vendor. Word of mouth is how I find out about many of the vendors I patrononize with my business. Businesses should know this and work for excellence at all times. I appreciate anyone who takes the time to post the good and the bad.

                                    Comment


                                    • #19
                                      From The Farm House

                                      Aaspen - We're very sorry you had a difficult shopping experience with us! We try hard every single day to make people happy and most of the time it works out perfectly. But we are a large, busy store, with a huge mobile unit and a web business, so sometimes things do fall through the cracks. We truly *hate* it when that happens. Unfortunately, there was a miscommunication between our salesperson and yourself about exactly which Pikeur belt you wanted. We take full responsibility for that error, and hope you *will* consider giving us another chance in the future. Our customer service manager will be calling you again today to offer to refund your postage for the belt return.

                                      Heartfelt THANKS to all of you who posted about your good experiences with us. We sincerely appreciate our customers and thoroughly enjoy helping you find the best tack, apparel and equipment available. In particular, it's been great fun helping you shop over the phone for sale coats... so awesome to have you call back and tell us we got it "just right!" (And there are plenty left - all priced $100 or under!)
                                      Patience pays.

                                      Comment


                                      • #20
                                        I have never had anything but great experiances with them. I just call and give them an idea of what I want, they search the racks and call me back with my options in detail. I love Farm House tack!

                                        Comment

                                        Working...
                                        X