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Missing package- rant & request for help

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  • #41
    The USPS is happy if they have a 95% no error rate. The carrier I know delivers to about 850 addresses a day, of course not everybody gets a parcel every day but she still gets about 100-200 parcels ranging in size from tiny things with earrings in them to dog crates in a box. GSD sized dog crates.
    Evidently she doesn't get any kind of manifest to go with her parcels, no check off list unless she takes the time to make one herself (and time costs money!)and the tracking number isn't allied with the address in any way. There are all kinds of ways for things to get misdirected.

    And OP, if you have had two parcels go missing in four months on the same delivery day - were you home? How many parcels did you receive on Saturdays altogether in that time frame? Because you may have a mail thief. Anybody remember that youtube of the CHILD running up to somebody's front porch and marching off with a package?

    I'm awful sorry your stuff vanished, I sure know how that feels. Alto's method is probably the best one to use, unless you can cut a hole high up in the wall of your garage for a parcel to be put in so it drops way down, but that still is expecting the carrier to not misplace it or misdeliver it.
    Courageous Weenie Eventer Wannabe
    Incredible Invisible

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    • #42
      Same thing hapened to me with a helmet from SmartPak, online it said that the package had been delivered, but it was nowhere to be seen. I called Smartpak and they overnighted me a new helmet and said that if the original package ever showed up to let them know, but that they would take it up with UPS.

      I had one issue with USPS, shipped a nice HS bit I sold on tack trader in a small flat rate box, the box made it but the bit vanished along the way, never to be found. I was upset, refunded the buyer her money but was out an expensive bit.

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      • #43
        Originally posted by DreamBignRide View Post
        I wonder what his reasoning is..such a strange thing?
        The gentleman I used to know that delivered mail told me that once they get their route done for the day they are done. He gets paid the same if his route takes all day or if he gets it done in half the time.

        I can see lots of reasons to not bother being overly careful with that system.

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        • #44
          Haven't gone through all the responses but I second, third, whatever the "file the complaint" sentiment.

          Last month I purchased a girth via eBay from a reputable individual seller. She sent me the tracking number for the USPS package and for DAYS & DAYS (read weeks), the tracking number showed that the package was at a sort center. I finally called the USPS and while the guy on the other end was nice enough, he seemed to be operating at about 30 watts. I gave him my zip code and he quickly surmised that an incorrect zip code in the system was what was holding up delivery. He continued to state that the seller had written the zip wrong, blah, blah, blah...USPS can't accept responsibility for people writing illegibly, incorrectly, etc. I filed the complaint anyway and he said someone from USPS Investigations (wth?? really?) would contact me w/i 24 hours. Apparently there was some sort of mail crisis elsewhere that distracted them b/c I never heard from them. I did, however, receive my package 2 days later. The seller had written the zip code CORRECTLY. The USPS screwed up. Shocking, I know.

          File the complaint. I'm sorry, but I truly feel like USPS is synonymous with giant, sucking hole for tax dollars. The folks who staff our post office out here in the sticks are nice enough for the few hours they are actually open but they are horrible, horrible, horrible about losing stuff on both ends. Some days I get so frustrated I just want to order a dozen packages of honeybees, chicks, and ducks for the same delivery date just to send the office into chaos. Then I realize they are sort of used to it and all the critters would likely end up in Eastern Jesus with all the Santa & Tooth Fairy mail. :-/

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          • #45
            Originally posted by judybigredpony View Post
            I went nearly a year without my Chronicles being delivered..just one wek none and finally after 10 months I pushed it with Post Office because my Blood Horse Mid Atlantic and Thoroughbred Times had stopped as well...presto change-o...chronicles started appearing but I cancelled and never re-upped the other subscriptions..i just buy at Newstand what I want since my People Mag was coming late and well thumbed!!!
            Just had to add that my mom, in researching her family (she was an orphan), came across a bunch of lonely hearts club letters between her parents. They frequently make side notes to the postal delivery person and comment to one another about what the postal delivery guy thinks about, x,y,z. Mom eventually was able to track down the original letters via a relative who remembered the stink it caused when their mail would arrive letters open, obviously read, AND people in town (southwest VA salt mining town) would know their business!

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            • #46
              I remember when I moved about 8 years ago I submitted a change of address form to the post office but didn't receive any forwarded mail. After several weeks I received a phone call from the new owners of the house I had sold telling me that they were still getting my mail. I phoned the PO to complain about the fact that they weren't forwarding my mail, and was referred to the mail carrier for my route. After confirming that the PO did have my change of address form I asked the carrier why my mail was still being delivered to my former address. Her response was "but there still are people living at that address". Really! I guess she never heard of people moving!

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              • #47
                If there are similar house numbers on your street, check with the neighbors... Fed Ex once delivered a package (containing my Dad's Christmas gift ) to the wrong house. Tracking said it was delivered, but I had been home the whole day and the box was nowhere to be found. Fed Ex said they couldn't do anything except send the driver back the next day and have him look and see if it was where he had put it. I took matters into my own hands and started creeping around on neighbors' porches until I actually found it at a home with a similar address. Of course, anyone watching probably thought I was the mail thief...
                Flickr

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                • Original Poster

                  #48
                  Originally posted by furlong47 View Post
                  If there are similar house numbers on your street, check with the neighbors... Fed Ex once delivered a package (containing my Dad's Christmas gift ) to the wrong house. Tracking said it was delivered, but I had been home the whole day and the box was nowhere to be found. Fed Ex said they couldn't do anything except send the driver back the next day and have him look and see if it was where he had put it. I took matters into my own hands and started creeping around on neighbors' porches until I actually found it at a home with a similar address. Of course, anyone watching probably thought I was the mail thief...

                  Hi, Furlong Glad you found your package at least! So here's the deal, not to keep this post about the post office unecessarily dragging on, but to let others know to be on the alert if they experience something similar. Basically, my local post office wanted to act as if there's nothing wrong, it was a one off, and they have no responsibility so I should just call the police if I have a problem. BUT then after my 5th call to the PO manager in 2 days, she starts rambling off other house numbers on my street with complaints of packages missing. She says, but they weren't all "recent" I'd say in the last four months or so! Hellooooo!!! How more recent do you want? So I ask what's being done and she says nothing, the recipients have to go to the police. But then I called the police back myself and they say noone reported those, but even if they did, mail theft is a USPS issue unless they ask us to get involved. SO I call PO manager for the sixth time and tell her this and she says, well I have been thinking of filing a complaint with the postal inspection service to investigate, do you want me to do that? I say yes, of course, that's your responsibility if you are the ONLY ONE who is collecting the information about all of these missing packages!!! WTF? I then also went online right then, filed a complaint with the USPIS for mail theft on my two packages, filed a complaint with the USPS for No Delivery on my two packages (not sure if I mentioned previously, but PO manager told me not to do that because it would only result in an investigation of the carrier, and it wasn't him), I e-mailed Victory Canter to ask again if they have insurance for this situation or have a replacement policy, and lastly I attempted to file a dispute of the charges on by debit card- which won't go anywhere because it was debit, not credit, but I figured at the very least the bank may contact VC which may push them to make good on the sale.
                  I think it's the lack of response from the post office that has me so upset at this point. I mean, if the crap hits the fan for my clients and it has to do with my job, whether I caused it or not, I am responsible for researching it, fixing it, smoothing things over with client, etc. But then again I don't have a union and a wasteful government agency covering my ass, I have personal responsibility and a corporate America employer!

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                  • #49
                    Originally posted by I'dRatherBRiding View Post
                    Hi, Furlong Glad you found your package at least! So here's the deal, not to keep this post about the post office unecessarily dragging on, but to let others know to be on the alert if they experience something similar. Basically, my local post office wanted to act as if there's nothing wrong, it was a one off, and they have no responsibility so I should just call the police if I have a problem. BUT then after my 5th call to the PO manager in 2 days, she starts rambling off other house numbers on my street with complaints of packages missing. She says, but they weren't all "recent" I'd say in the last four months or so! Hellooooo!!! How more recent do you want? So I ask what's being done and she says nothing, the recipients have to go to the police. But then I called the police back myself and they say noone reported those, but even if they did, mail theft is a USPS issue unless they ask us to get involved. SO I call PO manager for the sixth time and tell her this and she says, well I have been thinking of filing a complaint with the postal inspection service to investigate, do you want me to do that? I say yes, of course, that's your responsibility if you are the ONLY ONE who is collecting the information about all of these missing packages!!! WTF? I then also went online right then, filed a complaint with the USPIS for mail theft on my two packages, filed a complaint with the USPS for No Delivery on my two packages (not sure if I mentioned previously, but PO manager told me not to do that because it would only result in an investigation of the carrier, and it wasn't him), I e-mailed Victory Canter to ask again if they have insurance for this situation or have a replacement policy, and lastly I attempted to file a dispute of the charges on by debit card- which won't go anywhere because it was debit, not credit, but I figured at the very least the bank may contact VC which may push them to make good on the sale.
                    I think it's the lack of response from the post office that has me so upset at this point. I mean, if the crap hits the fan for my clients and it has to do with my job, whether I caused it or not, I am responsible for researching it, fixing it, smoothing things over with client, etc. But then again I don't have a union and a wasteful government agency covering my ass, I have personal responsibility and a corporate America employer!
                    As someone who's spouse is a carrier, I'm confident in saying that the PO manager is an a** and not performing their job. Had that happened at the hubby's PO they would have been all over it.

                    Sorry this is happening to you. But I just wanted to say it's not representative of all offices.

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                    • #50
                      Originally posted by I'dRatherBRiding View Post
                      I think it's the lack of response from the post office that has me so upset at this point.
                      Yes! That is my problem with them too.
                      I have a very long list of 'oh wow, really, too bad' issues with my post office.
                      I had to fill out multiple change of address forms (which after the first one we did while standing at the post office) and even though I got all the 'you changed your address' post cards, the carrier kept delivering to the old address.
                      Or the fact that most of my sale fliers get delivered well past the deliver by date (various companies so it is not the company sending them out too late). Nothing more fun than getting a pile of black friday sale fliers after Christmas is over (so a month past their delivery date).


                      Originally posted by comingback View Post
                      As someone who's spouse is a carrier, I'm confident in saying that the PO manager is an a** and not performing their job. Had that happened at the hubby's PO they would have been all over it.

                      Sorry this is happening to you. But I just wanted to say it's not representative of all offices.
                      My personal experience is it is more often the case than not though. Your husband's post office might be a great place, his customers are lucky. The rest, not so great.

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                      • #51
                        Originally posted by Prime Time Rider View Post
                        I remember when I moved about 8 years ago I submitted a change of address form to the post office but didn't receive any forwarded mail. After several weeks I received a phone call from the new owners of the house I had sold telling me that they were still getting my mail. I phoned the PO to complain about the fact that they weren't forwarding my mail, and was referred to the mail carrier for my route. After confirming that the PO did have my change of address form I asked the carrier why my mail was still being delivered to my former address. Her response was "but there still are people living at that address". Really! I guess she never heard of people moving!
                        This EXACT thing just happened to one of my coworkers! Insane.

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                        • #52
                          USPS related, when I lived at my old house, my postal carrier would gladly deliver mail but would never ever take mail from my mailbox! I called and complained and was basically told too bad too sad so anything I had to mail out had to go to the post office or one of the big mailboxes.
                          I don't always feel up to arguing with your ignorance

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                          • #53
                            I have bought/sold on eBay a lot-- since college. so a long time. I have once. ONCE had a package go missing. Same thing-- tracking showed it was delivered-- no trace of it. Had a helmet and "Blessed are the Broodmares" in it. And, DAMMIT, I still haven't had a chance to read that book. It's a huge bummer, but things happen. Packages do get stolen, misdelivered, etc. HUGE bummer but it DOES happen. One of out hundreds of packages didn't make me concerned but if you're having this happen multiple time- I'd see if you can find a different address to ship to.
                            ~Veronica
                            "The Son Dee Times" "Sustained" "Somerset" "Franklin Square"
                            http://photobucket.com/albums/y192/vxf111/

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