• Welcome to the Chronicle Forums.
    Please complete your profile. The forums and the rest of www.chronofhorse.com has single sign-in, so your log in information for one will automatically work for the other. Disclaimer: The opinions expressed here are the views of the individual and do not necessarily reflect the views and opinions of The Chronicle of the Horse.



Forum rules and no-advertising policy

As a participant on this forum, it is your responsibility to know and follow our rules. Please read this message in its entirety.

Board Rules

1. You’re responsible for what you say.
As outlined in Section 230 of the Communications Decency Act, The Chronicle of the Horse and its affiliates, as well Jelsoft Enterprises Ltd., the developers of vBulletin, are not legally responsible for statements made in the forums.

This is a public forum viewed by a wide spectrum of people, so please be mindful of what you say and who might be reading it—details of personal disputes are likely better handled privately. While posters are legally responsible for their statements, the moderators may in their discretion remove or edit posts that violate these rules. Users have the ability to modify or delete their own messages after posting, but administrators generally will not delete posts, threads or accounts upon request.

Outright inflammatory, vulgar, harassing, malicious or otherwise inappropriate statements and criminal charges unsubstantiated by a reputable news source or legal documentation will not be tolerated and will be dealt with at the discretion of the moderators.

2. Conversations in horse-related forums should be horse-related.
The forums are a wonderful source of information and support for members of the horse community. While it’s understandably tempting to share information or search for input on other topics upon which members might have a similar level of knowledge, members must maintain the focus on horses.

3. Keep conversations productive, on topic and civil.
Discussion and disagreement are inevitable and encouraged; personal insults, diatribes and sniping comments are unproductive and unacceptable. Whether a subject is light-hearted or serious, keep posts focused on the current topic and of general interest to other participants of that thread. Utilize the private message feature or personal email where appropriate to address side topics or personal issues not related to the topic at large.

4. No advertising in the discussion forums.
Posts in the discussion forums directly or indirectly advertising horses, jobs, items or services for sale or wanted will be removed at the discretion of the moderators. Use of the private messaging feature or email addresses obtained through users’ profiles for unsolicited advertising is not permitted.

Company representatives may participate in discussions and answer questions about their products or services, or suggest their products on recent threads if they fulfill the criteria of a query. False "testimonials" provided by company affiliates posing as general consumers are not appropriate, and self-promotion of sales, ad campaigns, etc. through the discussion forums is not allowed.

Paid advertising is available on our classifieds site and through the purchase of banner ads. The tightly monitored Giveaways forum permits free listings of genuinely free horses and items available or wanted (on a limited basis). Items offered for trade are not allowed.

Advertising Policy Specifics
When in doubt of whether something you want to post constitutes advertising, please contact a moderator privately in advance for further clarification. Refer to the following points for general guidelines:

Horses – Only general discussion about the buying, leasing, selling and pricing of horses is permitted. If the post contains, or links to, the type of specific information typically found in a sales or wanted ad, and it’s related to a horse for sale, regardless of who’s selling it, it doesn’t belong in the discussion forums.

Stallions – Board members may ask for suggestions on breeding stallion recommendations. Stallion owners may reply to such queries by suggesting their own stallions, only if their horse fits the specific criteria of the original poster. Excessive promotion of a stallion by its owner or related parties is not permitted and will be addressed at the discretion of the moderators.

Services – Members may use the forums to ask for general recommendations of trainers, barns, shippers, farriers, etc., and other members may answer those requests by suggesting themselves or their company, if their services fulfill the specific criteria of the original post. Members may not solicit other members for business if it is not in response to a direct, genuine query.

Products – While members may ask for general opinions and suggestions on equipment, trailers, trucks, etc., they may not list the specific attributes for which they are in the market, as such posts serve as wanted ads.

Event Announcements – Members may post one notification of an upcoming event that may be of interest to fellow members, if the original poster does not benefit financially from the event. Such threads may not be “bumped” excessively. Premium members may post their own notices in the Event Announcements forum.

Charities/Rescues – Announcements for charitable or fundraising events can only be made for 501(c)(3) tax-exempt organizations. Special exceptions may be made, at the moderators’ discretion and direction, for board-related events or fundraising activities in extraordinary circumstances.

Occasional posts regarding horses available for adoption through IRS-registered horse rescue or placement programs are permitted in the appropriate forums, but these threads may be limited at the discretion of the moderators. Individuals may not advertise or make announcements for horses in need of rescue, placement or adoption unless the horse is available through a recognized rescue or placement agency or government-run entity or the thread fits the criteria for and is located in the Giveaways forum.

5. Do not post copyrighted photographs unless you have purchased that photo and have permission to do so.

6. Respect other members.
As members are often passionate about their beliefs and intentions can easily be misinterpreted in this type of environment, try to explore or resolve the inevitable disagreements that arise in the course of threads calmly and rationally.

If you see a post that you feel violates the rules of the board, please click the “alert” button (exclamation point inside of a triangle) in the bottom left corner of the post, which will alert ONLY the moderators to the post in question. They will then take whatever action, or no action, as deemed appropriate for the situation at their discretion. Do not air grievances regarding other posters or the moderators in the discussion forums.

Please be advised that adding another user to your “Ignore” list via your User Control Panel can be a useful tactic, which blocks posts and private messages by members whose commentary you’d rather avoid reading.

7. We have the right to reproduce statements made in the forums.
The Chronicle of the Horse may copy, quote, link to or otherwise reproduce posts, or portions of posts, in print or online for advertising or editorial purposes, if attributed to their original authors, and by posting in this forum, you hereby grant to The Chronicle of the Horse a perpetual, non-exclusive license under copyright and other rights, to do so.

8. We reserve the right to enforce and amend the rules.
The moderators may delete, edit, move or close any post or thread at any time, or refrain from doing any of the foregoing, in their discretion, and may suspend or revoke a user’s membership privileges at any time to maintain adherence to the rules and the general spirit of the forum. These rules may be amended at any time to address the current needs of the board.

Please see our full Terms of Service and Privacy Policy for more information.

Thanks for being a part of the COTH forums!

(Revised 1/26/16)
See more
See less

La Mundial Boots

  • Filter
  • Time
  • Show
Clear All
new posts

  • La Mundial Boots

    So, here's a bit of a story about La Mundial - I can't really decide if it is good or bad.
    I went on here a few months ago (in October) looking for good custom boots I could buy and any suggestions. I spent hours debating and finding my perfect pair - which ended up being La Mundial. I contacted a representative and set up an appointment.
    In mid-October I went to the barn of the representative (the one in Connecticut) to be fitted. As of today, they should have arrived within two weeks. These would have been my first custom anything and I was beyond excited.
    Today we called the company to get an order number (because we never received one) and see if the boots were set to arrive on time. We were aware of the lack of communication and assumed that the production was going on without our notice. The woman who answered the phone at La Mundial took down our name and said that he found us... then realized that this person simply had the same name and was not the same person. She told us that our representative quit and that he never sent in his paperwork. I'm quite disillusioned because this man took such great care to see that the boots fit perfectly - he took many measurements and explained everything to me; even the little extra things he did to make sure the boot would fit.
    Unfortunately, they have no record of the boots, or the payment that we made for them. They said they would honor what I ordered, and if worse comes to worse they would send someone out to remeasure - which most likely means another three months of waiting (or more considering the time that it would take to get measured again - or have the paperwork sent in). We called the representative (who the company says that they could not contact) and he claimed he would be able to talk tomorrow, and is basically at the other end of the country.
    The moral of the story: if you ordered boots, and don't have an order number or anything for them - my suggestion is that you call. I would have been stuck waiting for boots that would have never come.
    Right now, I don't have an ending for this story - and I really can't see who is at fault - who knows if the truth was being told?

  • #2
    I'm sorry for what happened. On the bright side, they make beautiful boots. I have their field boots as well as paddocks and half chaps and they are very high quality and a bargain at the price. I have had Der Daus most recently and although very nice, the La Mundials are nicer and a much better price.


    • Original Poster

      Thanks! Hopefully I'll eventually get them - I'm just slightly more impatient! I'm glad to hear you really loved yours.


      • #4
        Heh, now I'm nervous. I ordered mine at M&S Finals back in September. Still haven't gotten them. Should have been here around December 15th. I have been in contact with The Tack Shelter, who I ordered them through. Their rep told me that she would call me when she got confirmation that the boots have shipped and are on their way.

        I think I'll be calling the company tomorrow directly. I want these things before I go back to school...

        And preafternoon, the La Mundial customer service specialist does have an account on these boards and I know she frequently (or used to) posts.


        • Original Poster

          The woman we called was really helpful! She promised to get back to us - although we still haven't heard anything. My goal now is just to get them before I go off to college... I assume if I set the bar really low, I'll be even happier if I get them when they should actual arrive.


          • #6
            My impression is that the boots are good quality, the price is great, so what gives in the equation is schedule. My boots took oner the 4 months, more like 19 weeks.


            • #7
              Were you able to talk to someone today? I have been with out my boots since august! I have sent multiple emails and called many times and cant seem to get a hold of anyone I just want my boots back!!!
              Spend so much time improving yourself that you have no time left to criticize others.


              • Original Poster

                I spoke to one of their customer service reps yesterday, but we ended up just calling the guy who measured my boots who said he would send the papers to the company.
                I have to admit, the people at La Mundial were quite helpful - although it did take a couple of days to finally have someone answer the phone. My advice would be to keep calling! The first few days all we got was a busy signal.


                • #9
                  OP and Credo, La Mundial just changed facilities completely so they have been really busy with getting that going. I would keep trying

                  As an aside, I LOVE my La Mundials and wish I had replaced my Vogels earlier!
                  Proudly blogging for The Chronicle of the Horse!


                  • #10
                    I wanted La Mundials so bad, went to Equine Affaire in MA and the guy at the booth wasn't able to measure or take orders. I've since tried calling and emailing, no luck. I don't know how to go about getting them, the CT tack shop listed on their website is the closest to me (I'm in northern VT) but when I called the number has been disconnected. I guess I'll never get them.


                    • #11
                      Originally posted by preafternoon View Post
                      I spoke to one of their customer service reps yesterday, but we ended up just calling the guy who measured my boots who said he would send the papers to the company.
                      I have to admit, the people at La Mundial were quite helpful - although it did take a couple of days to finally have someone answer the phone. My advice would be to keep calling! The first few days all we got was a busy signal.
                      Did you call the number on the order receipt? I called once and it was busy. I ordered mine at the PA National Horse Show in mid October so they should be coming anytime now, but I want to call them and check. So did you call the number on your receipt? Thanks!


                      • Original Poster

                        I was measured by the CT rep, but unfortunately he was the one who left the company and I think the website just has not been updated.


                        • Original Poster

                          Originally posted by VR00M View Post
                          Did you call the number on the order receipt? I called once and it was busy. I ordered mine at the PA National Horse Show in mid October so they should be coming anytime now, but I want to call them and check. So did you call the number on your receipt? Thanks!
                          I don't think we ever got the receipt... which is something that we should have noticed and called earlier, but hopefully it's settled now.


                          • #14
                            I just sent Genevieve Abraham, who is the customer service rep that posts on here an email. Hopefully she will get back to me soon! If not...Monday I am calling the company!
                            Last edited by SpicyMonarch; Jan. 6, 2013, 03:12 PM. Reason: communication error


                            • #15
                              Can I please get the number for Genevieve Abraham? My trainer as well as another trainer in the area ordered boots back in the second week of September, but haven't received them yet. They are getting ready to leave for Thermal, and need to know if they have boots or not.


                              • #16
                                I'm glad I saw this thread. I was debating heading up to CT this weekend to get fitted. Hmmm...
                                “Don’t ask yourself what the world needs; ask yourself what makes you come alive. And then go and do that. Because what the world needs is people who have come alive.” -Howard Thurman


                                • #17
                                  Hmm, sorry you all had rotten luck. I ordered mine at EA last April. They arrived 2 weeks ahead of schedule and I LOVE them. Beautiful, soft, excellent quality! Good Luck!
                                  A good man can make you feel sexy, strong, and able to take on the world.... oh, sorry.... that's wine...wine does that...



                                  • #18
                                    I was planning to get measured at the end of this month... I'm a little nervous now. I have contacted customer service with a few questions/concerns, they seemed quite helpful. They even got back to me quickly.

                                    The rep I had contacted to get measured by- however, is taking forever to reply...
                                    "You either go to the hospital or you get back on! Hospital or on!"


                                    • #19
                                      Bumping to ask if any of those waiting have received boots recently --

                                      I've been debating getting new boots, so I stopped at the La Mundial booth at the MD expo ~ 10 days ago -- I asked how long it takes to get the boots, and perhaps I misheard, but I believe the rep said 6 weeks --
                                      "I never mind if an adult uses safety stirrups." GM


                                      • #20
                                        dab, I would expect about 10-12 weeks - that's what I was quoted when I got mine and they came right on schedule.
                                        Proudly blogging for The Chronicle of the Horse!