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Braiders Charging for leaving Braids in???

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  • #41
    Originally posted by RugBug View Post
    Nice. Just ignore the issue instead of being an adult about it. It is so much easier than asking her and clearing the air. :roll eyes:
    Haha, this. Seriously, I think 50% of the drama in horse circles is people just acting like children and not communicating when necessary. Instead of talking to the braider with whom OP has had a long business relationship, there's a few pages of internet opinion, and silence on the issue between the parties who should be talking
    Proud Member Of The Lady Mafia

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    • #42
      @coanteen: I don't think there's anything wrong with all the pages of discussion on the internet. Perhaps the OP wanted to get some feedback to see if others have been in similar situations, how they handled it. Perhaps the OP has found the discussion useful and will have a better basis for talking with the braider.

      Comment

      • #43
        Originally posted by SnicklefritzG View Post
        @coanteen: I don't think there's anything wrong with all the pages of discussion on the internet. Perhaps the OP wanted to get some feedback to see if others have been in similar situations, how they handled it. Perhaps the OP has found the discussion useful and will have a better basis for talking with the braider.
        I don't think there's anything wrong with seeking forum advice.
        But according to #27, OP doesn't intend to, you know, handle it like an adult handling a business matter.
        Proud Member Of The Lady Mafia

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        • #44
          My doctor doesn't charge me for a canceled appointment.

          My braider shouldn't.
          "The standard you walk by is the standard you accept."--Lt. Gen. David Morrison, Austalian Army Chief

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          • #45
            Originally posted by Coanteen View Post
            I don't think there's anything wrong with seeking forum advice.
            But according to #27, OP doesn't intend to, you know, handle it like an adult handling a business matter.
            Who know? Maybe she will after reading all these pages of advice.

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            • #46
              Originally posted by Coanteen View Post
              Haha, this. Seriously, I think 50% of the drama in horse circles is people just acting like children and not communicating when necessary. Instead of talking to the braider with whom OP has had a long business relationship, there's a few pages of internet opinion, and silence on the issue between the parties who should be talking
              +1....I was actually with the OP (I cannot get over charging for not doing something, especially when braider was previously notified services weren't needed? Seriously?) until her post on not approaching the braider about the extra $15. All you have to do is ask - it is the polite, adult thing to do.
              "Choose to chance the rapids, and dare to dance the tides" - Garth Brooks
              "With your permission, dear, I'll take my fences one at a time" - Maggie Smith, Downton Abbey

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              • #47
                Originally posted by War Admiral View Post
                My doctor doesn't charge me for a canceled appointment.

                My braider shouldn't.
                But cancellation policies are common in the horse world. And other industries, though my brain isn't working enough right now to think of them, I just know I've read cancellation policies on other stuff too.

                I had a cancellation policy on lessons when I taught them, and I've seen them in other lesson programs. Mine was two hours or less, whole cost. Why? Well, because people, especially horse people, are rude and childish (as we all know) and had no problems booking a lesson and then not showing up.
                COTH's official mini-donk enabler

                "I am all for reaching out, but in some situations it needs to be done with a rolled up news paper." Alagirl

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                • #48
                  I could understand a cancellation fee, even if some notice were given, if it were a stated policy by the braider. Eg, "cancellations with less than 24 hrs notice will be charged a fee of $."

                  I do not understand how a "leave in" fee is less than a racket, unless, as has been said, a braider might have to do some quick fixes.
                  "It's like a Russian nesting doll of train wrecks."--CaitlinandTheBay

                  ...just settin' on the Group W bench.

                  Comment

                  • #49
                    Originally posted by War Admiral View Post
                    My doctor doesn't charge me for a canceled appointment.

                    My braider shouldn't.
                    Not my gp, but other healthcare professionals I use do charge for cancellations without 24 you notice (dentist, physical therapist) and I have signed documents acknowledging that policy.

                    OP should just talk to the braider....

                    Comment

                    • #50
                      Originally posted by Luminati View Post
                      I absolutely let her know!! She was the first one I texted. Then she told me today how happy she was she didnt have to braid him b/c she did 14 horses last night...
                      Please clarify. Did she take the braids out, then rebraid? Or just not touch them? People are confused. You said she charged you $65 for a mane and $50... for a tail? Did she do his tail the second day?

                      My opinion: if she did not touch your horse, because she received your text, then I might believe she had the invoice prepared in advance believing she would be braiding your horse the second time.

                      If she is charging you for cancelling less than 24 hours in advance, your doctor and your motel do that routinely. You may never have known that's her policy since you seem to braid every day.
                      ~Kryswyn~ Always look on the bright side of life, de doo, de doo de doo de doo
                      Check out my Kryswyn JRTs on Facebook

                      "Life is merrier with a terrier!"

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                      • #51
                        Originally posted by SnicklefritzG View Post
                        If that were me, I would contact the braider and ask why I was being charged a "leave in fee". Depending on the response I would most likely say something like "After texting you about not needing braids taken out and redone, I was surprised to see this extra charge on my invoice, particularly after you said you were happy to not have to do the extra braiding job". Give them a chance to make it right (ie adjust the invoice). If the braider resisted, then I would respond with "I really love your work and would like to continue using you, but I do not feel comfortable paying for things that were not discussed in advance or not specifically on the fee schedule we discussed."
                        This.

                        Unless you've been looking for a reason to sever the relationship, give the other party the chance to "make it right". Give people the benefit of the doubt, but communicate so there won't be similar issues in the future.

                        It's great to be in a business where your services are highly in demand, but you need to think about your service as well. The customer/provider relationship, especially when it is ongoing and long-term, is a partnership.

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                        • #52
                          Yes, doctors and dentists sometimes charge a cancellation fee. And hotels. However, there is significant overhead expense involved in these cases, not simply the loss of income. The rent, the equipment, the staff, etc etc must all still be paid for that "empty" time. The cancellation charge does not even begin to approach covering these costs, but is meant to act as a deterrent to short-notice cancellation.

                          A braider has no overhead expense, no office, no expensive equipment, no staff. I find it repugnant that any braider wold feel "entitled" to additional days of braiding that may not be required.

                          I find that many people in the horse industry accept the most ridiculous charges, things that would never be tolerated in other industries. The OP definitely should ask about the charge. The braider even went so far as to let her know that she was far too busy that night anyway, so you couldn't even use the excuse that she turned down other work!

                          Of course, if everyone blindly just pays these charges, no wonder the braiders charge them!!!

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                          • #53
                            Just be glad you didn't get charged for expenses as well. That is becoming the norm in my area. 35 dollars per horse! Hopefully they don't here about this leave in fee as well...

                            Comment

                            • #54
                              Originally posted by December View Post
                              The cancellation charge does not even begin to approach covering these costs, but is meant to act as a deterrent to short-notice cancellation.
                              That may be the exact reason a braider would charge a cancellation fee- so that people don't do it all the time.

                              The braider even went so far as to let her know that she was far too busy that night anyway, so you couldn't even use the excuse that she turned down other work!
                              The braider might have already turned down the extra work for that day, since braiders generally make their plans ahead of time, not on the day in question. The braider was not "far too busy that night," since presumably if the OP hadn't left the mane in, the braider would have done it for that day.

                              Comment

                              • #55
                                Originally posted by RugBug View Post
                                Nice. Just ignore the issue instead of being an adult about it. It is so much easier than asking her and clearing the air. :roll eyes:
                                Actually, the braider is the one who should have notified her long-time loyal customer of her new fee before charging it. "Hey Luminati, just to let you know I've started a new policy where I charge this fee for X." I think it is pretty standard business practice to notify your customers of new fees/charges.

                                Comment

                                • #56
                                  MHM - Correct me if I am wrong, but I do believe the OP stated she texted her immediately. Really hard to argue that it prevented her from taking other business when she stated that she was happy for the cancellation since she had to braid 14 horses that night (see Post #4).

                                  I have a professional business and I really only charge cancellation fees if I want to lose the client. That is, if they are terribly unreliable or don't pay. Yes, it is very costly to have a cancellation, but clients are also precious to the business.

                                  It just amazes me that braiders can be so demanding. There must be very few of them to be able to treat their clients like that. Is it really that hard to find a good one? There never seem to be any BAD braid jobs at the shows I go to!

                                  Comment

                                  • #57
                                    It's only $15.00.... I would pay it and then have a quick "matter of fact" conversation with her and say "I noticed I was charged for a leave in fee. Do you have a price sheet so I know what your prices are etc."

                                    I love it when people owe me money for something and are running around with Jimmy Choo shoes and Fendi bags.

                                    Maybe that's how she sees it.? You have a fancy Hunter doing derbies and spending money at many shows a year. You may have told her you were showing for three days and she booked you for three days.

                                    And I don't like people that do business without price sheets.

                                    Edited to add - I wouldn't burn the bridge. You never know if you will need her one day when you can't find another braider.
                                    Live in the sunshine.
                                    Swim in the sea.
                                    Drink the wild air.

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                                    • #58
                                      Originally posted by December View Post
                                      MHM - Correct me if I am wrong, but I do believe the OP stated she texted her immediately. Really hard to argue that it prevented her from taking other business when she stated that she was happy for the cancellation since she had to braid 14 horses that night (see Post #4).
                                      Yes, the OP said she sent the braider a text- after 8:30 at night. She also said the horse was showing first thing in the morning the next day at 8:00 AM. Do you really think the braider could have filled that slot after she got that text? During those 11 hours? Unlikely.

                                      And I can easily imagine a braider (or anyone else) making a polite reply when someone cancels on them at the last minute, rather than saying something less pleasant.

                                      Comment

                                      • #59
                                        My 2 cents- Since the OP let the braider know the night before that she would not need to rebraid the horse, the BRAIDER should have then said "I charge a $15 leave in fee, so that you are aware when the bill comes" - That way the OP would have KNOWN and this would be a non-issue. The fact that the OP had NEVER had this happen with this braider before and was not told ahead of time, this is apparently a new way to sneak money out of people. The braider SHOULD have TOLD the OP there would be a fee. Not just randomly add fees whenever the braider wants to.

                                        Honestly, I think it is ridiculous for the braider to charge a "leave-in" fee. If braiders want to charge random fees, they need to TYPE THEM UP and NOTIFY their clients of their charges and practices regarding these types of matters. Simple.

                                        Comment

                                        • #60
                                          Originally posted by BeeHoney View Post
                                          Actually, the braider is the one who should have notified her long-time loyal customer of her new fee before charging it. "Hey Luminati, just to let you know I've started a new policy where I charge this fee for X." I think it is pretty standard business practice to notify your customers of new fees/charges.
                                          Possibly so, but that does not mean the OP can't still be an adult and ask, rather than taking the passive aggressive teen route.
                                          "Choose to chance the rapids, and dare to dance the tides" - Garth Brooks
                                          "With your permission, dear, I'll take my fences one at a time" - Maggie Smith, Downton Abbey

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