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what's a reasonable time to wait for antares rep to call back? ANOTHER UPDATE POst#82

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  • #41
    Is Shannon Muldoon no longer an Antares rep? Isn't she in the area?
    ~Veronica
    "The Son Dee Times" "Sustained" "Somerset" "Franklin Square"
    http://photobucket.com/albums/y192/vxf111/

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    • Original Poster

      #42
      Not for NJ

      Comment


      • #43
        I realize she's not regularly the rep, but given that the regular rep is long-term unavailable, Antres hasn't come up with other brilliant suggestions, and Shannon is really not that far (Chester Co. PA)-- Why not ask if this time Antares won't send her out to resolve your issue, even though she's not usually an NJ rep? I'd call and ask!
        ~Veronica
        "The Son Dee Times" "Sustained" "Somerset" "Franklin Square"
        http://photobucket.com/albums/y192/vxf111/

        Comment


        • #44
          Shannon is no longer a rep.
          "The joys of motherhood are never fully experienced until the children are in bed" UK

          Comment


          • #45
            Boy, that was quick?! Okay, so that's not an option. There must be a new PA rep to replace her?!
            ~Veronica
            "The Son Dee Times" "Sustained" "Somerset" "Franklin Square"
            http://photobucket.com/albums/y192/vxf111/

            Comment

            • Original Poster

              #46
              Literally, this was the last response I had from them, "The repair will be done here in MD - we have the tools and knowledge to repair what is wrong - we will only have a it a day or so - then we will get it sent right back to you.
              As for the reps - they are all in Florida or California right now for the
              big horse shows. But we will have someone back in this area soon for barn
              appts, as soon as I can get the date for that - I will let you know.
              Sorry for the inconvenience, I will be in touch soon - Please let me know
              when you ship your saddle."

              (as to the repair)
              I was told by the rep they might have to send it to Illinois for repair b/c they had never heard of a saddle problem like mine and they might need to replace the padding under the seat. They haven't seen the saddle, only pictures that I emailed them in November.

              I have been waiting since November 2011 for the rep to come out. When I responded to this email that his response was unacceptable (regarding all the reps being in Florida or CA) and I wanted to speak to his supervisor/boss, I got no response AT ALL.

              way to go Antares.

              Comment


              • #47
                Call Antares directly and ask to speak with the owner. It may take a few times of timing when she will be in the office, but be persistant. Tell her the dates you made contact, how long it took for someone to contact you back, who you contacted (and who didn't ever contact you back) and be prepared to offer her what you think would be the reasonable solution.

                Stop messing around with the reps.

                Comment

                • Original Poster

                  #48
                  I can't get a number off of Antares; site for the owner or a boss. It's ridiculous. I left a voice mail yesterday at the number I had for Silver Spring MD and no one returned the call. I will NEVER recommend Antares.

                  Comment


                  • #49
                    Have you tried calling the company in France. You might be able to get some help from them or at least better contact names and numbers. Most likely your are only dealing with reps and/or a distributor here in the US and it seems pretty clear that they don't give a crap.

                    Antarès Sellier France
                    PA de l'Ormeau de Pied
                    34, rue des Fougères
                    17100 Saintes

                    Tel: +33 (0)5 46 93 69 73 - Fax: +33 (0)5 46 93 78 09

                    Comment


                    • #50
                      I did a domain search to see who owns the Antares website and this information came up. If I were you, I would start calling numbers until I got a hold of someone that could offer help to put me in touch with the right person.

                      Domain name: antares-sellier.com

                      Registrant:
                      LX60-GANDI
                      34 rue des Foug????res
                      SAINTES, 17100
                      FR
                      +33.546936973
                      (fax: +33.546937809)
                      fa62475d1e1ef01e7c1cc2fdf0f9a6fe-lx60@contact.gandi.net

                      Administrative Contact:
                      Moustic
                      Ferdinandy Fabien
                      1 rue Fleming
                      La Rochelle, 17000
                      FR
                      +33.546414787
                      contactez@moustic-multimedia.fr

                      Technical Contact:
                      Moustic
                      Ferdinandy Fabien
                      1 rue Fleming
                      La Rochelle, 17000
                      FR
                      +33.546414787
                      contactez@moustic-multimedia.fr

                      Billing Contact:
                      Moustic
                      Ferdinandy Fabien
                      1 rue Fleming
                      La Rochelle, 17000
                      FR
                      +33.546414787
                      contactez@moustic-multimedia.fr

                      Comment


                      • #51
                        I would try contacting Evelyne. She is the one who heads up the US operations, I believe. The info below is from the last email I had from her - I would try the cell phone first.

                        Good luck.

                        Evelyne Cummings
                        Antarès Custom Saddles
                        Off: (301) 421 0019
                        Mob. (301) 332 6104 *
                        Fax: (301) 421 1617
                        **********
                        We move pretty fast for some rabid garden snails.
                        -PaulaEdwina

                        Comment


                        • #52
                          I'm sure they're going to make you pay to ship it too, huh?

                          Comment

                          • Original Poster

                            #53
                            Thank you LucassB.. I will try that. Tha Ridge. You guessed it. They want me to pay to ship it to MD.

                            Comment


                            • #54
                              I'm sorry this has happened to you.

                              Not sure, but I think that some of the problem may originate in the pay structure for reps. If they make money only on sales, perhaps they can't afford to do what they should-- be ready and able to service customers with past problems.

                              I'll also assume that your fitter ordered a saddle for "how the horse will be in work" in good faith. If she missed, she does need to help you make it right. But it sounds expensive for all-- Antares (were they to do the shipping and repairs gratis) and for her-- coming back out for free.

                              Also, I think reps may get caught in the problem of barn fees and time it takes to really make a "good" sale. That's time, money and effort before and after that one day when measurements are taken and an order placed. You and I don't want to pay a lot for those visit. But rep has costs-- to get out to a barn, spend the time, and own the demos you'd like to try and even borrow-- those are part of her overhead.

                              None of this is to condone a company that advertises better-than-you-could-get-by-yourself fit for their saddles and doesn't deliver. It is to say that we should value something other than a pretty, purportedly custom or even trendy saddle. You want a company and people that are there for the long haul. They should have the integrity (or plain old common sense) to know that the sale of an important, expensive piece of equipment isn't a one-off thing.

                              Please look for signs of those good people! I think it's great that H/Jers are getting such well-designed saddles and the high standards for fit that the dressagers and endurance people demanded much earlier. I read here about unhappy customers and worry that saddle reps will get the same reputation as the proverbial "horse trader."
                              The armchair saddler
                              Politically Pro-Cat

                              Comment


                              • #55
                                Originally posted by myalter1 View Post
                                Finealready, i think i am right there with you. Perhaps we should forward this thread to them.. wait, i don't think it will make a darn bit of difference. I probably should have spent my $4000+ somewhere else...
                                Oh, they know about this thread and others like it, I am sure. I have been considering legal action against them, and told Evelyne so. Frankly, I've done some looking into whether or not there are enough people to certify a class action lawsuit against them.

                                Comment

                                • Original Poster

                                  #56
                                  Originally posted by FineAlready View Post
                                  Oh, they know about this thread and others like it, I am sure. I have been considering legal action against them, and told Evelyne so. Frankly, I've done some looking into whether or not there are enough people to certify a class action lawsuit against them.
                                  do we have a class action suit?

                                  Comment


                                  • #57
                                    Originally posted by FineAlready View Post
                                    Oh, they know about this thread and others like it, I am sure. I have been considering legal action against them, and told Evelyne so. Frankly, I've done some looking into whether or not there are enough people to certify a class action lawsuit against them.
                                    Originally posted by myalter1 View Post
                                    do we have a class action suit?
                                    I'll tell you what, I sure have heard more and more stories about defective Antares saddles and even MORE defective Antares customer services lately. They just went onto what I fondly term the "Devocoux List." Otherwise known as the "Do Not Buy, EVER List."
                                    Last edited by vxf111; Jan. 13, 2012, 12:19 PM. Reason: I cannot spell today!
                                    ~Veronica
                                    "The Son Dee Times" "Sustained" "Somerset" "Franklin Square"
                                    http://photobucket.com/albums/y192/vxf111/

                                    Comment

                                    • Original Poster

                                      #58
                                      I wish I had heard of all this bad press before I got one.. I really regret it.

                                      Comment

                                      • Original Poster

                                        #59
                                        OH DEAR LORD.
                                        So, finally, in January, demanded my money back. No no, we are going to fly the rep to you in February (REALLY? I called in NOVEMBER) to have her come out. Rep comes out February 14th. 'Oh boy your horse really got big. No that saddle doesn't fit.' She didn't bring any loaner to fit my horse (which I was PROMISED she would.) She took my defective saddle (needed new padding under the seat and a new seat) and I was told i was going to get a loaner in the mail. (shortened version.) I told them, look just refund my money. No, we are going to make you a completely new custom saddle. We are confident we can fix this. Loaner came that had the same panels that they were going to put on the new custom. THOSE panels didn't fit. I immediately called Antares and told them do not make me a saddle with those panels. Shipped the loaner saddle back. Then they ask me if i can wait until March 20th or so, because they want to fly a DIFFERENT rep/fitter to me. DH (my attorney) spoke with them and tried to talk settlement (not a REFUND, a settlement for a lesser amount.) No go. Today, i get an email saying that they stand by their policy, will make me a new saddle. But now, the new rep/fitter won't be coming out until March OR April (end of the winter circuit). Which means, that IF this is my only recourse, i wouldn't be actually GETTING the saddle until July or August (nearly 1 year since i first CALLED about the ill fit.)

                                        THIS IS RIDICULOUS.

                                        But if i sue, i know they have a defense.. that i actually rode in the saddle from March 2011 (when i got it) until November 2011 (when i called). AND they say that their policy is that you have to reject the brand new saddle within 7 days of receipt. I did this in March 2011, although, their records of course reflect differently

                                        BUYER beware. I hope someone else reads this thread and seriously considers NOT buying an antares. It's been the worst saddle buying experience of my LIFE.

                                        Comment


                                        • #60
                                          Wow! I can't believe when you spend $4000 on a saddle this is what happens. Just crazy! So sorry you are going through this!

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