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Problems with County saddles?

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  • Problems with County saddles?

    My parents bought my a County stabilizer for my college graduation. I'm super excited! Ive had the same old Crosby since I was probably 8 years old. I love that saddle but there is no way it ever going to fit my mare.

    It came in last Wednesday and the County rep was supposed to drop it off. I have been in contact with her since then and she wasn't sure what was taking them so long getting the saddle out of the office. I talked to her last night and apparently the saddle is stamped "medium" when I ordered a medium wide. It has been sent out to be looked at and make sure it is just a mis-stamp.

    Has this happened to anyone else? Should I be worried about them ripping my saddle open? If it is the wrong tree should I ask for some kind of discount? I have been without a saddle for a few weeks now, it would really be inconvenient if I had to wait 10 more weeks for something I paid so much for. I don't want to over react but this saddle isn't cheap (let's face it, it's probably worth more then my poor little car at this point!) and I don't want to get something that I'm going to be unhappy with.

  • #2
    County has a good reputation for customer service so I would wait to hear back from them first before getting upset. If the tree is the wrong size, you are going to have to wait for a new one, you can't just expect your poor horse to squeeze into a too-narrow saddle because of time constraints. A discount from the original price won't help your horse any if the saddle doesn't fit. Hopefully it won't come to that and the saddle is just mismarked.

    Comment


    • #3
      Nope!

      I've had County Saddles for over 10 years and never had a problem. Sounds like a simple human error (the mis-stamp) and they will fix it.

      Not sure why it merits a "discount"? Frustrating? Yes. End of the world? No.

      Are they going to make you a new one or change the tree? Either way, I would not be concerned, it's not like the work is being done in a sweatshop/factory in a third world country, where you'd expect shoddy work. Its done by professional master saddle makers in England, it will be good.

      I love my Stablizer (for hunters) and my Innovation (for jumpers)
      Last edited by Rye; Nov. 8, 2011, 12:59 PM. Reason: bad spelling

      Comment

      • Original Poster

        #4
        Im not expecting my horse to squeeze into a saddle that doesn't fit her, that is why I am so frustrated. If I had a saddle that fit her I wouldn't be here .

        I understand human error. I'm not trying to be whiney but this situation makes me a little nervous. I just wanted to see if others had been in this situation. So far my rep has been awesome, very straight forward and promptly returning phone calls. I'm sure she will be very helpful making this situation right if the tree is the wrong size.

        Comment


        • #5
          Perhaps theyll offer you a demo saddle to ride in if it really means your saddle will have to go back to England. Either way I'm sure county will make it right. They've been around for a long time for a reason!

          Comment


          • #6
            If the tree is wrong, they are going to make you another saddle, thats all. You will get what you've paid for, which is what you ordered; a med-wide one.

            Ask if they have any demo saddle you could have in the meantime. (if it is not just a stamp mistake)
            ~ Enjoying some guac and boxed wine at the Blue Saddle inn. ~

            Originally posted by LauraKY
            I'm sorry, but this has "eau de hoarder" smell all over it.
            HORSING mobile training app

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            • #7
              I don't know if I would accept if with a stamped mistake as at sometime in the future you may decide to sell it and the stamping helps identify the saddle by size, date made, etc.

              I love my County and have had the tree replaced - from a narrow to a medium narrow so I know what I have but I do not know if County's records reflect the fact the tree was changed out. You might ask your rep that question as buyers tend to contact County to make sure the saddle is a legitimate sale versus one that may have been stolen.

              Just my 2 cents.

              Comment

              • Original Poster

                #8
                Originally posted by norcalammie View Post
                I don't know if I would accept if with a stamped mistake as at sometime in the future you may decide to sell it and the stamping helps identify the saddle by size, date made, etc.

                I love my County and have had the tree replaced - from a narrow to a medium narrow so I know what I have but I do not know if County's records reflect the fact the tree was changed out. You might ask your rep that question as buyers tend to contact County to make sure the saddle is a legitimate sale versus one that may have been stolen.

                Just my 2 cents.
                That is a legitimate concern and not one I would have thought of honestly. The rep said they would restamp it if it was just the stamp that was wrong. I'll have to ask if they will have it in their system as a medium or a medium wide.

                Comment


                • #9
                  My friend had a lot of issues with County saddles. Her horse is a hard to fit horse and she is tall so the flaps need to be longer and so she got a completely custom saddle made (supposedly) and when it got there it didn't fit her or the horse even though the rep took all sorts of measurements. They then told her that the horse changed shape between when the measurements were taken and when the saddle was received (without coming out to remeasure to see if that was the case.)

                  Her trainer insisted on riding in only county saddles so when she had the horse she rode in it. The rep insisted that only a very thin pad needed to be used since the saddle was custom. After 3 rides the horse was out for 6 months because the saddle didn't fit right despite the rep insisting that it did.

                  I'd be worried.

                  Comment


                  • #10
                    Originally posted by norcalammie View Post
                    I don't know if I would accept if with a stamped mistake as at sometime in the future you may decide to sell it and the stamping helps identify the saddle by size, date made, etc.
                    Very true, in fact I am about to put my CWD up for sale and contacted them today with the stamping information to find out what it all meant. CWD was able to give me all the relevant facts about my saddle, including several that I knew about but had forgotten, which would be important points to know when advertising it.

                    Definitely make sure the stamping is corrected and County's records are updated if it is determined that that was the problem.

                    Comment


                    • #11
                      I have a County saddle. LOVE it So worth the money. Fits my horse wonderfully and its comfy. I know a lot of people who have a County saddles and every single one of them has had great experiences with them, me included.

                      I understand your concern, but I'm sure that you and the rep can work out some arrangement. Using a demo saddle would be a good idea if they had to send it back.
                      "There are only two emotions that belong in the saddle; one is a sense of humor and the other is patience."

                      Comment


                      • #12
                        Your rep is a good one, I would be surprised if she doesn't make you satisfied once she contacts you.

                        Shouldn't be that hard for County to tell if it's a mis-stamp, just measure it, right?
                        ~Veronica
                        "The Son Dee Times" "Sustained" "Somerset" "Franklin Square"
                        http://photobucket.com/albums/y192/vxf111/

                        Comment


                        • #13
                          Unfortunately (or fortunately) different County models have different fitting trees, eg, the med tree in the Innovation is wider fitting than the med tree in some of their other jump saddles.

                          I love my County rep but if I ordered a custom saddle & the saddle that arrived was incorrectly sized, I'd expect some sort to compensation for what is a pretty significant factory error - some matching accessories, a rush on the replacement, a saddle to use in the meantime (often not possible if you need a custom saddle) etc ... this is no different than when you deal with any business, most are very happy to provide service beyond the letters on the page, when there has been a company error that will significantly affect the customer.
                          And in my book a 20 week wait for a saddle rather than the advertised 10 - 12 weeks, is not inconsequential.

                          Comment

                          • Original Poster

                            #14
                            Originally posted by vxf111 View Post
                            Your rep is a good one, I would be surprised if she doesn't make you satisfied once she contacts you.

                            Shouldn't be that hard for County to tell if it's a mis-stamp, just measure it, right?
                            She has been great so far! Very, very nice and helpful!

                            Apparently they are totally opening up the saddle to check the tree. I figured they could just measure it, but I believe they sent it to Susie Coffey to pull apart. Maybe the difference between the medium and the medium-wide are so slight?

                            Comment


                            • #15
                              Originally posted by alto View Post
                              Unfortunately (or fortunately) different County models have different fitting trees, eg, the med tree in the Innovation is wider fitting than the med tree in some of their other jump saddles.
                              Understood, but these are the people who made the saddle. They should know "a medium Innovation measures ____." They made it, they should be intimately aware of any sizing difference between the models and be able to measure and tell what this is. I find it a little head scratching that they have to open it up to do so. How hard could it be? They MADE the saddle?! They have all the model specs. If the differences are so minor so as to be unmeasurable to the human eye, how are they supposed to be significant enough to make a difference when in use?
                              ~Veronica
                              "The Son Dee Times" "Sustained" "Somerset" "Franklin Square"
                              http://photobucket.com/albums/y192/vxf111/

                              Comment


                              • #16
                                Originally posted by Reagan View Post
                                She has been great so far! Very, very nice and helpful!

                                Apparently they are totally opening up the saddle to check the tree. I figured they could just measure it, but I believe they sent it to Susie Coffey to pull apart. Maybe the difference between the medium and the medium-wide are so slight?
                                If they're so slight that they can't be measured when the saddle is put together-- how does it makes any difference to the horse? Why even OFFER these two "different widths" if they're so similar that even someone who makes the saddle can't distinquish between the two?
                                ~Veronica
                                "The Son Dee Times" "Sustained" "Somerset" "Franklin Square"
                                http://photobucket.com/albums/y192/vxf111/

                                Comment


                                • #17
                                  In certain County saddles, you may want a medium instead of a medium wide. We have 4 County saddles in our household. Every saddle is extra wide except for my daughter's jumping saddle. In that style, the medium was the better fit. Susie Coffey is excellent. she will figure out if your saddle is right for your horse.

                                  Comment


                                  • #18
                                    I love my County to pieces! I have had it for 11 years. No one believes me when I tell them how old it is.

                                    I think the fact that the rep noticed the mistake before the saddle was delivered to you is a testament to County's customer service. She was trying to right a wrong before the customer even had it in their hands. But that just MHO
                                    I love cats, I love every single cat....
                                    So anyway I am a cat lover
                                    And I love to run.

                                    Comment

                                    • Original Poster

                                      #19
                                      Originally posted by AKB View Post
                                      In certain County saddles, you may want a medium instead of a medium wide. We have 4 County saddles in our household. Every saddle is extra wide except for my daughter's jumping saddle. In that style, the medium was the better fit. Susie Coffey is excellent. she will figure out if your saddle is right for your horse.
                                      We tried the MW on her and, with the skidrow panels, it is the best fit and gives me the most options as she matures and widens (she is only 4).

                                      I'm thinking about having Susie out once I get the saddle to take a look and make sure that everything is right. I have only heard excellent things about her

                                      Comment


                                      • #20
                                        I'm sure County will make it right. Last year, the new Conquest I ordered came in 3 weeks after my horse died. County offered to switch out the tree, at no charge, if it didn't fit my other horse. It fit him just fine, but the offer was there.

                                        Have fun with your mare, and enjoy your County. :-)

                                        Comment

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