• Welcome to the Chronicle Forums.
    Please complete your profile. The forums and the rest of www.chronofhorse.com has single sign-in, so your log in information for one will automatically work for the other. Disclaimer: The opinions expressed here are the views of the individual and do not necessarily reflect the views and opinions of The Chronicle of the Horse.

Announcement

Collapse

Forum rules and no-advertising policy

As a participant on this forum, it is your responsibility to know and follow our rules. Please read this message in its entirety.

Board Rules

1. You’re responsible for what you say.
As outlined in Section 230 of the Communications Decency Act, The Chronicle of the Horse and its affiliates, as well Jelsoft Enterprises Ltd., the developers of vBulletin, are not legally responsible for statements made in the forums.

This is a public forum viewed by a wide spectrum of people, so please be mindful of what you say and who might be reading it—details of personal disputes are likely better handled privately. While posters are legally responsible for their statements, the moderators may in their discretion remove or edit posts that violate these rules. Users have the ability to modify or delete their own messages after posting, but administrators generally will not delete posts, threads or accounts upon request.

Outright inflammatory, vulgar, harassing, malicious or otherwise inappropriate statements and criminal charges unsubstantiated by a reputable news source or legal documentation will not be tolerated and will be dealt with at the discretion of the moderators.

2. Conversations in horse-related forums should be horse-related.
The forums are a wonderful source of information and support for members of the horse community. While it’s understandably tempting to share information or search for input on other topics upon which members might have a similar level of knowledge, members must maintain the focus on horses.

3. Keep conversations productive, on topic and civil.
Discussion and disagreement are inevitable and encouraged; personal insults, diatribes and sniping comments are unproductive and unacceptable. Whether a subject is light-hearted or serious, keep posts focused on the current topic and of general interest to other participants of that thread. Utilize the private message feature or personal email where appropriate to address side topics or personal issues not related to the topic at large.

4. No advertising in the discussion forums.
Posts in the discussion forums directly or indirectly advertising horses, jobs, items or services for sale or wanted will be removed at the discretion of the moderators. Use of the private messaging feature or email addresses obtained through users’ profiles for unsolicited advertising is not permitted.

Company representatives may participate in discussions and answer questions about their products or services, or suggest their products on recent threads if they fulfill the criteria of a query. False "testimonials" provided by company affiliates posing as general consumers are not appropriate, and self-promotion of sales, ad campaigns, etc. through the discussion forums is not allowed.

Paid advertising is available on our classifieds site and through the purchase of banner ads. The tightly monitored Giveaways forum permits free listings of genuinely free horses and items available or wanted (on a limited basis). Items offered for trade are not allowed.

Advertising Policy Specifics
When in doubt of whether something you want to post constitutes advertising, please contact a moderator privately in advance for further clarification. Refer to the following points for general guidelines:

Horses – Only general discussion about the buying, leasing, selling and pricing of horses is permitted. If the post contains, or links to, the type of specific information typically found in a sales or wanted ad, and it’s related to a horse for sale, regardless of who’s selling it, it doesn’t belong in the discussion forums.

Stallions – Board members may ask for suggestions on breeding stallion recommendations. Stallion owners may reply to such queries by suggesting their own stallions, only if their horse fits the specific criteria of the original poster. Excessive promotion of a stallion by its owner or related parties is not permitted and will be addressed at the discretion of the moderators.

Services – Members may use the forums to ask for general recommendations of trainers, barns, shippers, farriers, etc., and other members may answer those requests by suggesting themselves or their company, if their services fulfill the specific criteria of the original post. Members may not solicit other members for business if it is not in response to a direct, genuine query.

Products – While members may ask for general opinions and suggestions on equipment, trailers, trucks, etc., they may not list the specific attributes for which they are in the market, as such posts serve as wanted ads.

Event Announcements – Members may post one notification of an upcoming event that may be of interest to fellow members, if the original poster does not benefit financially from the event. Such threads may not be “bumped” excessively. Premium members may post their own notices in the Event Announcements forum.

Charities/Rescues – Announcements for charitable or fundraising events can only be made for 501(c)(3) tax-exempt organizations. Special exceptions may be made, at the moderators’ discretion and direction, for board-related events or fundraising activities in extraordinary circumstances.

Occasional posts regarding horses available for adoption through IRS-registered horse rescue or placement programs are permitted in the appropriate forums, but these threads may be limited at the discretion of the moderators. Individuals may not advertise or make announcements for horses in need of rescue, placement or adoption unless the horse is available through a recognized rescue or placement agency or government-run entity or the thread fits the criteria for and is located in the Giveaways forum.

5. Do not post copyrighted photographs unless you have purchased that photo and have permission to do so.

6. Respect other members.
As members are often passionate about their beliefs and intentions can easily be misinterpreted in this type of environment, try to explore or resolve the inevitable disagreements that arise in the course of threads calmly and rationally.

If you see a post that you feel violates the rules of the board, please click the “alert” button (exclamation point inside of a triangle) in the bottom left corner of the post, which will alert ONLY the moderators to the post in question. They will then take whatever action, or no action, as deemed appropriate for the situation at their discretion. Do not air grievances regarding other posters or the moderators in the discussion forums.

Please be advised that adding another user to your “Ignore” list via your User Control Panel can be a useful tactic, which blocks posts and private messages by members whose commentary you’d rather avoid reading.

7. We have the right to reproduce statements made in the forums.
The Chronicle of the Horse may copy, quote, link to or otherwise reproduce posts, or portions of posts, in print or online for advertising or editorial purposes, if attributed to their original authors, and by posting in this forum, you hereby grant to The Chronicle of the Horse a perpetual, non-exclusive license under copyright and other rights, to do so.

8. We reserve the right to enforce and amend the rules.
The moderators may delete, edit, move or close any post or thread at any time, or refrain from doing any of the foregoing, in their discretion, and may suspend or revoke a user’s membership privileges at any time to maintain adherence to the rules and the general spirit of the forum. These rules may be amended at any time to address the current needs of the board.

Please see our full Terms of Service and Privacy Policy for more information.

Thanks for being a part of the COTH forums!

(Revised 1/26/16)
See more
See less

Newly Noisy Saddle... What Do These Sounds Mean?? *New [LONG] Update - Post #42*

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Newly Noisy Saddle... What Do These Sounds Mean?? *New [LONG] Update - Post #42*

    I did post this in the already-existing thread re: "Squeaking Tree on Antares" here in the H/J forum, but thought I'd start a new thread since that one doesn't seem to be getting any traffic.

    During last night's ride, I discovered that my Antares is suddenly making odd sounds.

    There's this 'clicking' or 'popping' sound coming from the pommel when I walk or trot... It didn't do it consistently for the entire ride, but at the beginning, it was very noticeable. By the end of the ride, I could hear it only every once in a while; but it was still happening.

    I bought the saddle used from Antares, I've only had it for about 3 months... hopefully they won't charge me to fix anything if anything is in fact broken.

    I'm paranoid... and quietly freaking out. Does anyone know what that popping/clicking sound from my pommel may be indicative of (vs. squeaking)??

    Someone hold my hand... or give me a tranquilizer

    ETA: Here is the information on my saddle... no idea what it means, but maybe some of you who are also having problems will notice similarities in the year/model/etc.

    16 - Q1N - EJ - Antares Saddle -
    Calfskin Leather - Light Brown - With
    Blocks - M10 Panels - # EJ363 2004 04x3.
    Last edited by ReeseTheBeast; Nov. 8, 2011, 10:50 AM.
    Originally posted by Martha Drum
    ...But I don't want to sit helmetless on my horse while he lies on the ground kicking a ball around without a bridle while Leatherface does an interpretive dance with his chainsaw around us.

  • #2
    Those are classic signs indicative of a broken tree, maybe a headplate, or screw/nail broken, etc. Especially if the noise is new. The saddle may or may not flex poorly, headplate breaks or broken screws/nails don't always cause a saddle to flex noticeably broken.

    I have only come across one broken tree and it made a popping sound in the pommel. FWIW squeaking too *can* be a sign of a compromised tree too.

    I would contact Antares asap, and *I* personally would stop riding the saddle for the sake of my horse's back. Chiro bills on top of saddle fix costs would really be a bummer.

    This is a really good blog if you have time to prowl around, she has an entry or three on tree breaks and how insidious they are
    http://saddlefitter.blogspot.com/

    Sorry. Few things suck worse. Antares is a good company, and hopefully will stand behind their product.
    Being terrible at something is the first step to being truly great at it. Struggle is the evidence of progress.

    Comment

    • Original Poster

      #3
      Well f*ck.

      Definitely not the news I wanted to hear, although it's what I suspected.

      I'll see if I can make an appointment to bring it up to the Antares rep some time next week... I just don't understand how it could have happened. There's been no trauma to my saddle, nothing. It just started making that noise on Wednesday.

      Originally posted by Martha Drum
      ...But I don't want to sit helmetless on my horse while he lies on the ground kicking a ball around without a bridle while Leatherface does an interpretive dance with his chainsaw around us.

      Comment


      • #4
        My butet did that, also without any trauma. It was a broken tree, but journeyman was able to fix it for around $300.
        ---
        They're small hearts.

        Comment


        • #5
          My first thought is a broken tree, but it could also be a dislodged screw, rivet, etc. Antares has great customer service though, definitely stop riding in the saddle and contact them immediately.

          Comment


          • #6
            I'm sorry, but that sounds like it is likely *at a minimum* a popped rivet, and possibly a tree that is broken across the front of the pommel. If the rep tries to just visually inspect it and give it a few squeezes, please demand that they send it to one of their saddlers to have it properly inspected. This involves opening the saddle up to inspect the tree.

            When my tree was broken (the first time), the rep tried to tell me it was fine multiple times. It was not. The tree was broken. I rode my poor horse in a saddle with a broken tree for several months as a result.

            Demand that they have that sucker opened up and inspected, and stop riding in it until it has been properly assessed. If it is a popped rivet, it can evetually progress to a broken tree if you keep riding in it. And, either way, it's not a good idea to continue to ride in an unsound saddle.

            Oh, and your tree is still under warranty if it is only 3 months old. The tree warranty is 5 years, and they won't give you any pushback on fixing it at their own cost.

            Comment


            • #7
              The tree is probably broken at the head.

              Comment

              • Original Poster

                #8
                Update

                So I wanted to follow up on this thread, for anyone who may be interested. I also need to vent, which is the primary reason for my updating

                So after discovering my saddle's newly-acquired popping and clicking noises during last week's ride, I asked my trainer to ride in my saddle to see what she thought.

                She told me that she didn't hear a single thing while riding in it, and that it wouldn't flex for her, etc.; and that it should be fine.

                So I rode in my saddle again last night, but this time the popping and clicking were actually *worse* (more frequent and louder by far) than the last time. And last night, I could tell that the noise was primarily coming from the left side of the pommel (although the right side would occasionally pop and click too).

                While I was riding last night, I stuck my hand under the pommel as far as I could, and I could definitely feel something inside the saddle moving/popping.

                Not good.

                So this morning I emailed the guy at Antares who I made my original transaction with to let him know what was going on, and to hear his thoughts on the matter.

                I literally *just* got a phone call back from him, and he said that a popping or clicking noise almost ALWAYS (as in 99.9% of the time) means that the head of the tree is broken. He said that they can order me a new tree and have it and the seat replaced... for $1400. I bought the damn thing for $1900!!!! I told him that I would most likely not be going that route, because it just doesn't make a lot of financial sense- I'd rather put that money into a different/replacement saddle without any existing issues.

                I learned that Antares only holds a 5 year warranty on their saddles/trees, and my saddle was made in 2004 (I bought it used). So of course the warranty doesn't apply in this instance.

                Another option we have is to send the saddle to a repair shop Antares uses in Illinois, have their people open the saddle up to see if it's just a popped rivet (which is highly unlikely, given the noises that its making). Of course, all of this would be at my expense; and would only be for diagnostic purposes to see if the tree is, in fact broken. Which in all likelihood, it is. Which means that it would still have to be replaced. And I would have to pay for it.

                And another option is having the Antares rep come out to the farm, listen to the saddle while I ride in it, give it a hands-on evaluation, and depending on what the rep thinks; trade the saddle in for a different one at whatever discount equals the worth of my current saddle (which, due to the broken tree, is only worth about $400-500... And without a broken tree? It would be worth over $1600. And wouldn't need to be replaced, but I digress). I am just sick about this. I JUST bought this saddle 3 months ago!!!!

                And I bought it from Antares instead of a private party or random tack shop *specifically because* I wanted to avoid issues like this. I know it's not Antares' fault, and it's not like they could have known that this was going to happen; but in my mind, I just assumed that buying from a certified source meant a better chance of better quality. Ah, assumptions.

                The actual rep who would be visiting the farm was out of the office at the time that I received the phone call, but is due to call me to schedule a visit to the farm for an evaluation; since that's where I would be most comfortable starting this whole process.

                I literally feel sick to my stomach. And I suddenly have a splitting headache. And I want to cry. Yes, there are worse things in the world, I know that I shouldn't be so upset... but because of how much time, drama, and energy it took me to find something to fit Reese, me, and my budget; this is truly devastating.

                Not to mention, I really felt that Antares would be of better quality than to turn up with a broken tree at 7 years old; which is why I was willing to spend so much money on a used saddle. I mean, shit happens, I get it. I just don't have ANY money to replace or repair this saddle, and I don't know what to do.



                I'm so, so upset.
                Originally posted by Martha Drum
                ...But I don't want to sit helmetless on my horse while he lies on the ground kicking a ball around without a bridle while Leatherface does an interpretive dance with his chainsaw around us.

                Comment


                • #9
                  I would talk to Antares again. Tell them your concerns and that you just don't have the money to invest in another saddle. They may be willing to work with you on the cost of repairs. You will probably have to pay *something* but maybe just not the original $1400 quoted price.

                  Oh and wanted to add...really sorry this is happening to you. It freaking sucks.

                  Comment


                  • #10
                    I would be furious.

                    And I would do my damndest to make sure they took it back. You have only had it for three months, charging you nearly the equivalent of buying it again is insane - you were expecting better by buying from a reputable company and you expect them to stand behind the quality of their products. I would continue repeating that.

                    If on any level that fails I would call Journeyman. When my Butet had a broken tree they charged me only a few hundred to replace it.
                    ---
                    They're small hearts.

                    Comment


                    • #11
                      I'm sorry, but this IS their fault. I personally believe that they are more than aware of the problems with their trees, despite what they may tell you. The tree in my 2007 saddle has broken twice now. Two trees, actually, because the first one was replaced.

                      They owe you a refund. You bought the saddle three MONTHS ago. I don't give a damn how long the tree warranty is. This is a defective product issue, not a warranty issue. That is just my personal opinion.

                      Comment


                      • #12
                        I think you should continue to pursue this with Antares. You only bought it a short time ago and I think they need to stand behind their product. I would not give up so easily on trying to get them to either fix it or replace it, and not for $1400!

                        On a more positive note, there have been a couple of threads here about saddles making strange noises and it turned out to be a popped rivet instead of a broken tree. I realize its a small chance, but it might be worth pursuing that, just in case it is something so small.

                        Comment

                        • Original Poster

                          #13
                          Thanks guys, I appreciate all the support. I'm planning to keep pursuing this with Antares, and pushing for a better outcome than what's been projected by the guy I spoke to.

                          If worse comes to worse, maybe I can send him this thread....

                          Updates ensue!
                          Originally posted by Martha Drum
                          ...But I don't want to sit helmetless on my horse while he lies on the ground kicking a ball around without a bridle while Leatherface does an interpretive dance with his chainsaw around us.

                          Comment


                          • #14
                            When you bought the saddle used from them, did they say or offer any written warranty with the used saddle?

                            I would think for good customer service of their product they would help you out. Possibly refund your money and offer up another used option that has been inspected.

                            And don't worry about how you are feeling; I have been feeling the same way about a saddle issue I am having right now as well.... your not alone!
                            Live in the sunshine.
                            Swim in the sea.
                            Drink the wild air.

                            Comment


                            • #15
                              It seems to me from watching posts and listening to the comments and experiences of friends that Antares has more than its fair share of tree problems. This is so much so that when I bought mine I really questioned them about it. As it turns out I had a grest deal of trouble getting a saddle with a straight tree....when I finally had to give up on getting a brand new custom I had to settle for a lightly used that was a custom for someone else. Tree was straight but it was not wide enough for the horse it was intended for in the first place. I have to say Antares was good to work with but the saddles just were not meant for me or my horses. But given they obviously know they have a tree problem and esp with the older ones I would enter into more discussion with them. I think they need to replace that tree for you at their expense or at minimal cost or they need to apply the full purchase price you paid to another saddle they have for sale or on an order. I would not accept the word of one rep.....contact one of the owners.

                              Comment


                              • #16
                                Originally posted by mostlynothing View Post
                                I would not accept the word of one rep.....contact one of the owners.
                                I have found Evelyn, one of the owners, excellent to deal with, I would contact her, or Brad Van Kirk in customer service. Brad is also wonderful, although not an owner. Both are in the MD location, at least they used to be. Haven't dealt with them in a while.

                                Comment

                                • Original Poster

                                  #17
                                  As of right now, I have an appointment at 10am this upcoming Sunday with a guy named Terry (? Heavy accent, hard to tell). I honestly want a refund so that I can take my business elsewhere... like to a company that doesn't have a history of defective saddle trees. I can't believe I'm just now finding out about these issues. I've only ever heard about how much people love their Antares; never a complaint!! Until now I really thought I had done my homework and due diligence ... I'm so blown!!

                                  If I still drank, I would be at least 5 deep by now; just to "take the edge off." Because "edgy" is a laughably insufficient description of how I currently feel.
                                  Originally posted by Martha Drum
                                  ...But I don't want to sit helmetless on my horse while he lies on the ground kicking a ball around without a bridle while Leatherface does an interpretive dance with his chainsaw around us.

                                  Comment


                                  • #18
                                    Maybe its Thierry, who is one of the owners of the company. Hopefully they present a more reasonable solution. I have never had any problems with them in terms of customer service, they have always been more than willing to work with me (including giving me a significant discount when I bought my new saddle, and throwing in some freebies).

                                    Comment


                                    • #19
                                      When I had an Antares, and the barn I rode at had a tack room full of them, I cannot tell you how many problems there were. I will say that Thierry is much better to deal with than Evelyn. I had nothing but bad dealings with her, to the point I vowed never to deal with them again. I couldn't get rid of my Antares fast enough.
                                      My new mantra - \"Life is too short not to eat ice cream.\"
                                      ReRiders Clique

                                      Comment


                                      • #20
                                        I hope this is resolved in a beneficial way. It is their responsibility to refurbish the saddle (if need be) after a thorough examination of the internals, before you get your paws on it, instead of giving you something that goes boom right after you buy it. Given the precedents for things like this, I wouldn't be surprised if they sold you something that had been "used" a bit more than they advertised. It was probably taken for numerous test-drives and thrown around the shelves before you got a hold of it. That is unacceptable.
                                        Thus do we growl that our big toes have, at this moment, been thrown up from below!

                                        Comment

                                        Working...
                                        X