• Welcome to the Chronicle Forums.
    Please complete your profile. The forums and the rest of www.chronofhorse.com has single sign-in, so your log in information for one will automatically work for the other. Disclaimer: The opinions expressed here are the views of the individual and do not necessarily reflect the views and opinions of The Chronicle of the Horse.

Announcement

Collapse

Forum rules and no-advertising policy

As a participant on this forum, it is your responsibility to know and follow our rules. Please read this message in its entirety.

Board Rules

1. You’re responsible for what you say.
As outlined in Section 230 of the Communications Decency Act, The Chronicle of the Horse and its affiliates, as well Jelsoft Enterprises Ltd., the developers of vBulletin, are not legally responsible for statements made in the forums.

This is a public forum viewed by a wide spectrum of people, so please be mindful of what you say and who might be reading it—details of personal disputes are likely better handled privately. While posters are legally responsible for their statements, the moderators may in their discretion remove or edit posts that violate these rules. Users have the ability to modify or delete their own messages after posting, but administrators generally will not delete posts, threads or accounts upon request.

Outright inflammatory, vulgar, harassing, malicious or otherwise inappropriate statements and criminal charges unsubstantiated by a reputable news source or legal documentation will not be tolerated and will be dealt with at the discretion of the moderators.

2. Conversations in horse-related forums should be horse-related.
The forums are a wonderful source of information and support for members of the horse community. While it’s understandably tempting to share information or search for input on other topics upon which members might have a similar level of knowledge, members must maintain the focus on horses.

3. Keep conversations productive, on topic and civil.
Discussion and disagreement are inevitable and encouraged; personal insults, diatribes and sniping comments are unproductive and unacceptable. Whether a subject is light-hearted or serious, keep posts focused on the current topic and of general interest to other participants of that thread. Utilize the private message feature or personal email where appropriate to address side topics or personal issues not related to the topic at large.

4. No advertising in the discussion forums.
Posts in the discussion forums directly or indirectly advertising horses, jobs, items or services for sale or wanted will be removed at the discretion of the moderators. Use of the private messaging feature or email addresses obtained through users’ profiles for unsolicited advertising is not permitted.

Company representatives may participate in discussions and answer questions about their products or services, or suggest their products on recent threads if they fulfill the criteria of a query. False "testimonials" provided by company affiliates posing as general consumers are not appropriate, and self-promotion of sales, ad campaigns, etc. through the discussion forums is not allowed.

Paid advertising is available on our classifieds site and through the purchase of banner ads. The tightly monitored Giveaways forum permits free listings of genuinely free horses and items available or wanted (on a limited basis). Items offered for trade are not allowed.

Advertising Policy Specifics
When in doubt of whether something you want to post constitutes advertising, please contact a moderator privately in advance for further clarification. Refer to the following points for general guidelines:

Horses – Only general discussion about the buying, leasing, selling and pricing of horses is permitted. If the post contains, or links to, the type of specific information typically found in a sales or wanted ad, and it’s related to a horse for sale, regardless of who’s selling it, it doesn’t belong in the discussion forums.

Stallions – Board members may ask for suggestions on breeding stallion recommendations. Stallion owners may reply to such queries by suggesting their own stallions, only if their horse fits the specific criteria of the original poster. Excessive promotion of a stallion by its owner or related parties is not permitted and will be addressed at the discretion of the moderators.

Services – Members may use the forums to ask for general recommendations of trainers, barns, shippers, farriers, etc., and other members may answer those requests by suggesting themselves or their company, if their services fulfill the specific criteria of the original post. Members may not solicit other members for business if it is not in response to a direct, genuine query.

Products – While members may ask for general opinions and suggestions on equipment, trailers, trucks, etc., they may not list the specific attributes for which they are in the market, as such posts serve as wanted ads.

Event Announcements – Members may post one notification of an upcoming event that may be of interest to fellow members, if the original poster does not benefit financially from the event. Such threads may not be “bumped” excessively. Premium members may post their own notices in the Event Announcements forum.

Charities/Rescues – Announcements for charitable or fundraising events can only be made for 501(c)(3) tax-exempt organizations. Special exceptions may be made, at the moderators’ discretion and direction, for board-related events or fundraising activities in extraordinary circumstances.

Occasional posts regarding horses available for adoption through IRS-registered horse rescue or placement programs are permitted in the appropriate forums, but these threads may be limited at the discretion of the moderators. Individuals may not advertise or make announcements for horses in need of rescue, placement or adoption unless the horse is available through a recognized rescue or placement agency or government-run entity or the thread fits the criteria for and is located in the Giveaways forum.

5. Do not post copyrighted photographs unless you have purchased that photo and have permission to do so.

6. Respect other members.
As members are often passionate about their beliefs and intentions can easily be misinterpreted in this type of environment, try to explore or resolve the inevitable disagreements that arise in the course of threads calmly and rationally.

If you see a post that you feel violates the rules of the board, please click the “alert” button (exclamation point inside of a triangle) in the bottom left corner of the post, which will alert ONLY the moderators to the post in question. They will then take whatever action, or no action, as deemed appropriate for the situation at their discretion. Do not air grievances regarding other posters or the moderators in the discussion forums.

Please be advised that adding another user to your “Ignore” list via your User Control Panel can be a useful tactic, which blocks posts and private messages by members whose commentary you’d rather avoid reading.

7. We have the right to reproduce statements made in the forums.
The Chronicle of the Horse may copy, quote, link to or otherwise reproduce posts, or portions of posts, in print or online for advertising or editorial purposes, if attributed to their original authors, and by posting in this forum, you hereby grant to The Chronicle of the Horse a perpetual, non-exclusive license under copyright and other rights, to do so.

8. We reserve the right to enforce and amend the rules.
The moderators may delete, edit, move or close any post or thread at any time, or refrain from doing any of the foregoing, in their discretion, and may suspend or revoke a user’s membership privileges at any time to maintain adherence to the rules and the general spirit of the forum. These rules may be amended at any time to address the current needs of the board.

Please see our full Terms of Service and Privacy Policy for more information.

Thanks for being a part of the COTH forums!

(Revised 1/26/16)
See more
See less

Problems with CWD

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Problems with CWD

    Has anyone ever had a problem with CWD delivering what they say? My trainer ordered and paid for a saddle over 2 years ago and to make a long story short saddle came was completely wrong... They took it back eventually and were supposed to replace it but haven't. Spoke to the office today and they have no record of it or where it is. Every time there is some story. Rep says its in production but it never appears. This is incredibly POOR customer service.

  • #2
    Uhh this is lovely to hear as I just ordered a saddle from them. I have not had problems yet and neither have other CWD owners that I know.

    She should threaten to/report them to the better business bureau. That should have an effect.

    Comment


    • #3
      I bought mine 5 1/2 years ago, but it arrived on time (ahead of schedule actually) and was exactly as ordered. I love it and have had nothing but great customer service from CWD. Have you contacted Amandine here on the BB? I think she posts under Miloutte55, although I may have mispelled it. She works for CWD and I am sure will work with you to straighten out the problem.

      Comment


      • #4
        CWD has bent over backwards to resolve any issues I've had, right down to making me a new saddle, and then offering to make another new one because of a small imperfection (I declined, and the rep was kind enough to give me a small monetary credit when I ordered another saddle from them recently, years after I had bought the first one).

        The story about your trainer sounds downright odd... when you order a saddle from them, even a replacement, they make up new paperwork. You get a copy, the rep gets a copy, the rep enters it in their system, and I believe the main office also gets a copy sent to them. Does your trainer not have copies? The last saddle I ordered from them took all of about 3.5 weeks to arrive, the rep came out to check the fit for me and horse, and again said if anything wasn't right after it broke in to let her know and they would adjust it as needed.

        You just can't beat their customer service and willingness to do the right thing.

        Comment

        • Original Poster

          #5
          Amandine is on maternity leave, the New England Rep never filed any paperwork. Rep says a saddle is shipping tomorrow but the office knows nothing about it. The entire thing is odd and frustrating.

          Comment


          • #6
            I have never had a problem with them...this is an unfortunate circumstance

            Comment


            • #7
              Originally posted by JA View Post
              Amandine is on maternity leave, the New England Rep never filed any paperwork. Rep says a saddle is shipping tomorrow but the office knows nothing about it. The entire thing is odd and frustrating.
              I've always gotten a call from the office when a saddle is shipping, not the rep.

              Has your trainer spoken with Bertrand? He is a good guy and was very helpful and accommodating when I had a problem.

              Comment


              • #8
                I rode in a CWD on a horse that I tried out; LOVED the saddle, decided once I had found a horse that I was going to order a custom one. However, the New England rep was virtually useless. I spent nearly two months trying to get him to set up an appointment with me-- it would take him days to reply to emails and no responses to voicemails. I finally decided that no matter how much I liked the saddles, I was not going to drop that kind of money if I couldn't even get a response from my designated representative. So if you are dealing with the same rep, I can't say I am shocked (this was about a year ago).

                They are really nice saddles, though.

                Comment


                • #9
                  [QUOTE=DharmaO;5336560]I rode in a CWD on a horse that I tried out; LOVED the saddle, decided once I had found a horse that I was going to order a custom one. However, the New England rep was virtually useless. I spent nearly two months trying to get him to set up an appointment with me-- it would take him days to reply to emails and no responses to voicemails. I finally decided that no matter how much I liked the saddles, I was not going to drop that kind of money if I couldn't even get a response from my designated representative. So if you are dealing with the same rep, I can't say I am shocked (this was about a year ago).

                  They are really nice saddles, though.[/
                  He is a pain in the ......

                  Comment


                  • #10
                    Haven't had to deal with the New England rep but know people as well as myself that have had good service with them.

                    It sounds like there is more to the story (2 years???) and I sure hope your trainer gets things resolved very soon.
                    Live in the sunshine.
                    Swim in the sea.
                    Drink the wild air.

                    Comment


                    • #11
                      I didn't realize about Amandine, but the suggestion about contacting Bertrand is a good one, I found him wonderfully helpful as well.

                      Comment

                      • Original Poster

                        #12
                        If someone could PM me Bertrand's contact info that would be great. The story I got from the rep was completely fabricated and without Amandine the office isn't very useful. This is a very unfortunate situation.

                        Comment


                        • #13
                          Originally posted by JA View Post
                          If someone could PM me Bertrand's contact info that would be great. The story I got from the rep was completely fabricated and without Amandine the office isn't very useful. This is a very unfortunate situation.
                          Try Bertrand@cwdsellier.com. If that's not it just email any of the other reps on their website and ask for him.

                          I remember if you fill out their "contact you" form on the website, Bertrand used to reply to those.

                          Comment

                          • Original Poster

                            #14
                            JUst to update.... The saddle arrived today, it was USED with a nameplate. Definitely not custom made for my trainer or her horses. I will personally be taking the saddle to CWD at WEF tomorrow. I cannot believe how horrible their customer service is. The rep will not return calls and trying to pass off a used/demo for a new saddle is just a joke. Did they think we wouldn't notice the marks on the billets, or the fact the saddle was dropped?

                            Comment


                            • #15
                              Originally posted by JA View Post
                              JUst to update.... The saddle arrived today, it was USED with a nameplate. Definitely not custom made for my trainer or her horses. I will personally be taking the saddle to CWD at WEF tomorrow. I cannot believe how horrible their customer service is. The rep will not return calls and trying to pass off a used/demo for a new saddle is just a joke. Did they think we wouldn't notice the marks on the billets, or the fact the saddle was dropped?
                              Both Lora and Ludovic should be there. PM me if you need either of their cell phone #s.

                              Good luck- definitely not normal- maybe a sales rep issue rather than an office one..
                              Proudly living in my "let's save the world bubble"!

                              Comment


                              • #16
                                You/your trainer are dealing with the New England rep, correct? You should drop all communication with him and go through another rep. Hopefully someone good is down at WEF!

                                Comment


                                • #17
                                  ive been dealing with the same thing. trust me. i had them CUSTOM make a saddle for me that i got about 7 months ago that came SOOOO wrong for my horse. people are shocked that its custom. As a side note they do have my panels in stock now waiting for me to ship my saddle to them to fix, the bad part is it was holiday season for me and i work retail so its been hard to get to the barn and then ship my saddle out. My barn is an hour away. Plus there is no Los Angeles Rep right now because ours went up north. I have had pretty awful customer service too. Even though they have fixed my issues i have still had a non custom saddle now for 7 months. End result, sadly, is that not one person in my barn would ever order a cwd after what i went through. Im still posting uphill and my back hurts after every single ride. Which was one of the reasons i got a custom saddle because of my back problems and this saddle has made them worse. PS bertrand is of no help, i emailed him directly and never got a response back. there customer service is seriously lacking. The only person i deal with now is Amandine because shes the only one thats remotely helpful. Everyone at CWD has a different story though and none of them communicate or ever call you back. Its not good business and they are slowly getting a very bad rep as i have read all over this board lately.

                                  Comment


                                  • #18
                                    Holy crap!!!! These stories are freaking me out! I just got fitted and ordered a saddle about 3 weeks ago..I'm in the Inland Empire and my reps name was Helene. Has anyone else ordered thru her?
                                    -----The sun never sets on the cool....

                                    Comment


                                    • #19
                                      Originally posted by tallygirl View Post
                                      Plus there is no Los Angeles Rep right now because ours went up north.
                                      There is going to be a rep at our barn on Monday and that is in Brentwood.
                                      Justice will only be achieved when those who are not injured by crime feel as indignant as those who are. - King Soloman (970-928 B.C.)

                                      Comment

                                      • Original Poster

                                        #20
                                        Update:

                                        The saddle was returned to CWD at wef yesterday morning. Emma came out to the barn looked at my trainer's GP horses and made an appointment to do a fitting etc. She also came to the ring to watch one of the horses go in 1.40's, ended up 7th. My trainer and I have been very pleased with Emma so far. We will see how it goes when the replacement is fitted and arrives.

                                        Comment

                                        Working...
                                        X