• Welcome to the Chronicle Forums.
    Please complete your profile. The forums and the rest of www.chronofhorse.com has single sign-in, so your log in information for one will automatically work for the other. Disclaimer: The opinions expressed here are the views of the individual and do not necessarily reflect the views and opinions of The Chronicle of the Horse.

Announcement

Collapse

Forum rules and no-advertising policy

As a participant on this forum, it is your responsibility to know and follow our rules. Please read this message in its entirety.

Board Rules

1. You’re responsible for what you say.
As outlined in Section 230 of the Communications Decency Act, The Chronicle of the Horse and its affiliates, as well Jelsoft Enterprises Ltd., the developers of vBulletin, are not legally responsible for statements made in the forums.

This is a public forum viewed by a wide spectrum of people, so please be mindful of what you say and who might be reading it—details of personal disputes are likely better handled privately. While posters are legally responsible for their statements, the moderators may in their discretion remove or edit posts that violate these rules. Users have the ability to modify or delete their own messages after posting, but administrators generally will not delete posts, threads or accounts upon request.

Outright inflammatory, vulgar, harassing, malicious or otherwise inappropriate statements and criminal charges unsubstantiated by a reputable news source or legal documentation will not be tolerated and will be dealt with at the discretion of the moderators.

2. Conversations in horse-related forums should be horse-related.
The forums are a wonderful source of information and support for members of the horse community. While it’s understandably tempting to share information or search for input on other topics upon which members might have a similar level of knowledge, members must maintain the focus on horses.

3. Keep conversations productive, on topic and civil.
Discussion and disagreement are inevitable and encouraged; personal insults, diatribes and sniping comments are unproductive and unacceptable. Whether a subject is light-hearted or serious, keep posts focused on the current topic and of general interest to other participants of that thread. Utilize the private message feature or personal email where appropriate to address side topics or personal issues not related to the topic at large.

4. No advertising in the discussion forums.
Posts in the discussion forums directly or indirectly advertising horses, jobs, items or services for sale or wanted will be removed at the discretion of the moderators. Use of the private messaging feature or email addresses obtained through users’ profiles for unsolicited advertising is not permitted.

Company representatives may participate in discussions and answer questions about their products or services, or suggest their products on recent threads if they fulfill the criteria of a query. False "testimonials" provided by company affiliates posing as general consumers are not appropriate, and self-promotion of sales, ad campaigns, etc. through the discussion forums is not allowed.

Paid advertising is available on our classifieds site and through the purchase of banner ads. The tightly monitored Giveaways forum permits free listings of genuinely free horses and items available or wanted (on a limited basis). Items offered for trade are not allowed.

Advertising Policy Specifics
When in doubt of whether something you want to post constitutes advertising, please contact a moderator privately in advance for further clarification. Refer to the following points for general guidelines:

Horses – Only general discussion about the buying, leasing, selling and pricing of horses is permitted. If the post contains, or links to, the type of specific information typically found in a sales or wanted ad, and it’s related to a horse for sale, regardless of who’s selling it, it doesn’t belong in the discussion forums.

Stallions – Board members may ask for suggestions on breeding stallion recommendations. Stallion owners may reply to such queries by suggesting their own stallions, only if their horse fits the specific criteria of the original poster. Excessive promotion of a stallion by its owner or related parties is not permitted and will be addressed at the discretion of the moderators.

Services – Members may use the forums to ask for general recommendations of trainers, barns, shippers, farriers, etc., and other members may answer those requests by suggesting themselves or their company, if their services fulfill the specific criteria of the original post. Members may not solicit other members for business if it is not in response to a direct, genuine query.

Products – While members may ask for general opinions and suggestions on equipment, trailers, trucks, etc., they may not list the specific attributes for which they are in the market, as such posts serve as wanted ads.

Event Announcements – Members may post one notification of an upcoming event that may be of interest to fellow members, if the original poster does not benefit financially from the event. Such threads may not be “bumped” excessively. Premium members may post their own notices in the Event Announcements forum.

Charities/Rescues – Announcements for charitable or fundraising events can only be made for 501(c)(3) tax-exempt organizations. Special exceptions may be made, at the moderators’ discretion and direction, for board-related events or fundraising activities in extraordinary circumstances.

Occasional posts regarding horses available for adoption through IRS-registered horse rescue or placement programs are permitted in the appropriate forums, but these threads may be limited at the discretion of the moderators. Individuals may not advertise or make announcements for horses in need of rescue, placement or adoption unless the horse is available through a recognized rescue or placement agency or government-run entity or the thread fits the criteria for and is located in the Giveaways forum.

5. Do not post copyrighted photographs unless you have purchased that photo and have permission to do so.

6. Respect other members.
As members are often passionate about their beliefs and intentions can easily be misinterpreted in this type of environment, try to explore or resolve the inevitable disagreements that arise in the course of threads calmly and rationally.

If you see a post that you feel violates the rules of the board, please click the “alert” button (exclamation point inside of a triangle) in the bottom left corner of the post, which will alert ONLY the moderators to the post in question. They will then take whatever action, or no action, as deemed appropriate for the situation at their discretion. Do not air grievances regarding other posters or the moderators in the discussion forums.

Please be advised that adding another user to your “Ignore” list via your User Control Panel can be a useful tactic, which blocks posts and private messages by members whose commentary you’d rather avoid reading.

7. We have the right to reproduce statements made in the forums.
The Chronicle of the Horse may copy, quote, link to or otherwise reproduce posts, or portions of posts, in print or online for advertising or editorial purposes, if attributed to their original authors, and by posting in this forum, you hereby grant to The Chronicle of the Horse a perpetual, non-exclusive license under copyright and other rights, to do so.

8. We reserve the right to enforce and amend the rules.
The moderators may delete, edit, move or close any post or thread at any time, or refrain from doing any of the foregoing, in their discretion, and may suspend or revoke a user’s membership privileges at any time to maintain adherence to the rules and the general spirit of the forum. These rules may be amended at any time to address the current needs of the board.

Please see our full Terms of Service and Privacy Policy for more information.

Thanks for being a part of the COTH forums!

(Revised 1/26/16)
See more
See less

Holy sales pitch batman!!

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Holy sales pitch batman!!

    I called a local tack store with some questions about one of those new memory foam saddle pads and wow did I ever get the run around. They specialize in saddle fitting so I guess it's not too much of a suprise but the lady got asking me why I wanted one (the answer, it sounds comfy for my horse, not to fix saddle problems) and how she thought I should book ($) a saddle fitting to make sure my saddle fit (have already had it fitted, fits fine) and if I didn't need a new saddle perhaps they could reflock the one I've got.

    Umm no? I just want a saddle pad! Shesh! I'm not booking a saddle fitting, most certainly NOT buying a new saddle and don't need the one I have to be reflocked.

    I thought that type of thing only happened at furniture stores or car dealerships! LOL
    __________________________________________________ _
    Proud member of PETA: People Eating Tasty Animals!

  • #2
    I hate that.

    I don't know if it's that I'm getting bolder as I grow up or what, but the last time someone tried to push a sale on me, I told them nicely first that I was "just looking, thank you". The second time, I said the same, but used body language to show that I really was not interested in speaking with her, and walked away. The THIRD time was the last straw! I looked her in the eye and said "I actually like this, however I am going to purchase it elsewhere because you are pushing this sale after I have made it clear I do not want to be bothered." She started to say something, then walked away.

    In another situation, a sales girl (like, maybe 15 years old?) was following me like a puppy in a GAP store. I was so tired of her telling me all the sales after saying "I'm just browsing" multiple times. Finally, I said to her "come here - I want to show you something" - I opened my purse and said "LOOK! NO WALLET!" she left me alone!
    Horse sense is the thing a horse has which keeps it from betting on people.
    W. C. Fields

    Comment


    • #3
      Wow you guys, people are just trying to do their jobs.

      Maybe it's because I was one of those people who had to walk around and harass people in the store for a teeny tiny commission, but seriously. How can you treat people like that?

      Comment


      • #4
        Oh geeze. My sister is, unfortunately, one of the annoying people who follow you around the gym trying to sell you vitamins and personal training sessions. Don't listen to her! You're just fine!!!!!!
        .Lauren.
        .Viewpoint Stables.

        Comment


        • #5
          Look! I can say whatever I like since I used to work retail years ago! There is a difference in making a sale and being annoying! Can you honestly not tell the difference? I used to make more sales in one night by simply listening to the customers - we were a small store, but we beat out the large department stores on a regular basis due to OUR sales technique which involved courtesy and respect. The saddle lady was PRESSURING the woman that wanted a saddle pad - and by doing so, she may have lost a sale.
          Horse sense is the thing a horse has which keeps it from betting on people.
          W. C. Fields

          Comment


          • #6
            You worked retail years ago? Sales, and not just piddling around in the store, is all I have ever done. I completely agree that the people on this thread didn't follow even the simplest sales pitch. But I really doubt that a little girl at the GAP had any sales training, and neither did the woman in the tack store. Being irritated with them just because they don't know better is just as pointless as getting mad at a young horse.

            Most of all though, I don't understand the "I can say what I want because I worked retail" idea. You, of all people, should understand what a-holes people can be, and I think that it's sad that now, you think it's FUNNY that you're being that a-hole to people, especially some little teen at the GAP.

            Comment


            • #7
              If you had been there, you might have been the first to lecture her - she had NO boundaries and it was very uncomfortable.

              I was actually very good at sales because of how I handled them. It was when the store I had worked for decided we should change our sales model that I decided to quit. They went from a very personalized touch to volume sales - something I abhor.

              I do not value pressure sales at all, and I can smell one a mile away. I also know that any logical/reasonable sales person will relax/back off when a customer states "I'm just looking" or "no thanks". It gets very annoying when you try to be polite two or three times and then you are either stuck with leaving OR confronting the problem. Maybe I was more bitchy than I should have been with the 15 yr old, but I was at my wit's end and she was NOT GETTING IT. No matter how polite I had been. I had money, it just happened to be in my pocket and I really was looking for something, I just wanted to LOOK!!

              A good product sells itself. I prefer not to be pressured and the OP should not have been pressured. She called about an item she wanted - she was informed about a service, turned it down, but instead of the sales person gracefully accepting, she turned up the "crazy" and it thus turned off the customer. That was not a good sales pitch. If she had just said "if you change your mind, let us know", the OP may have decided to try them this spring, OR even referred others who were looking for a saddle fitter.
              Horse sense is the thing a horse has which keeps it from betting on people.
              W. C. Fields

              Comment


              • #8
                I worked retail for years (plus bartending and waitressing) and it's important to learn how to read a customer. When I was working retail, I always greeted the customer with a hello and a smile, gave them a few seconds, asked if there was anything I could help them find, and if they said, "No, just browsing," left them alone... but was nearby to answer any questions that came up. Some customers want a salesperson to be their personal assistant; some want as little contact as possible, and it's important to be able to figure out which kind of person you're dealing with.

                A lot of big corporate stores like Gap are going to tell new employees on the floor to be pushy in the name of being "helpful"--but one way or another they've got to learn that you can actually be helpful and present without being pushy. I'm pretty sure I figured out those boundaries with the help of "rude" customers who told me to back off. Sure, I griped about them later... but it teaches you to pay attention to non-verbal cues. It's like horses... you have to remind them to respect your space. d; If the lady at the tack store learned that overselling something can lose you sales, then it helps the tack store in the long run if she adjusts her methods. And the "no wallet" is nicer than getting reamed out by a customer!
                "Remain relentlessly cheerful."

                Graphite/Pastel Portraits

                Comment


                • #9
                  Originally posted by SarahandSam View Post
                  I worked retail for years (plus bartending and waitressing) and it's important to learn how to read a customer. When I was working retail, I always greeted the customer with a hello and a smile, gave them a few seconds, asked if there was anything I could help them find, and if they said, "No, just browsing," left them alone... but was nearby to answer any questions that came up. Some customers want a salesperson to be their personal assistant; some want as little contact as possible, and it's important to be able to figure out which kind of person you're dealing with.
                  Exactly. I'm shy and hate it when a sales person gets all up in my business and tries to push a sale or items I don't want on me. If she offers a friendly greeting but immediately leaves me alone when I say I'm "just looking" I am 3x as likely to buy something. Chances are good that I'll talk to her and ask her questions later, but on my own terms. If she offers suggestions on what items I should buy before I've even looked, chances are her taste is not the same as mine and I'll be walking right back out that store without buying anything.

                  Comment


                  • #10
                    I don't think that was rude to show the young girl at gap "no wallet". It does the girl a favor and lets her focus her time on someone who has their wallet. I on the other hand would have been totally put off by the sales pitch from the tack store and would have taken my business some where else.
                    Worth A Shot Farm
                    Finding the horse of your dreams, is always Worth A Shot!
                    Visit our Website
                    Join us on Facebook
                    Watch us on Youtube

                    Comment


                    • #11
                      Originally posted by SkipChange View Post
                      Exactly. I'm shy and hate it when a sales person gets all up in my business and tries to push a sale or items I don't want on me. If she offers a friendly greeting but immediately leaves me alone when I say I'm "just looking" I am 3x as likely to buy something. Chances are good that I'll talk to her and ask her questions later, but on my own terms. If she offers suggestions on what items I should buy before I've even looked, chances are her taste is not the same as mine and I'll be walking right back out that store without buying anything.
                      I agree. After initial contact I'd much rather be left alone to browse at my own pace, if I have a question I'll certainly ask but I don't need someone following me around.

                      I was in a furniture store the other day taking a quick look around while I was waiting for DH who was next door. I was on the phone when I came in, and for most of the time I was in there. A salesman came up and began talking to me - while I was obviously on the phone - and I acknowledged him with a nod and a smile and continued looking around. I got 10 feet away and heard him talking about me! Saying he should get my number so he could have my attention. He then followed me around the store. I had to tell the person I was on the phone with that I'd have to call them back, got of the phone, told him I was just looking around and he proceeded to try to talk my ear off for 5-10 minutes. I had to leave the store to get away from him. Not good for business!

                      Comment


                      • #12
                        Originally posted by Eye in the Sky View Post
                        There is a difference in making a sale and being annoying! Can you honestly not tell the difference?
                        You can spot a well trained sales staff a mile away. I went into one Coach store and was so impressed. I was greeted pleasantly, allowed to shop at my leisure, unmolested, and when I had a question there was an unobtrusive sales person immediately there with the answers and help. You had better believe that when I got to the register I told the clerk the name of the person who helped me. It was flawless execution of good salesmanship.
                        ::Sometimes you have to burn a few bridges to keep the crazies from following you::

                        Comment


                        • #13
                          This!

                          Originally posted by SmartAlex View Post
                          You can spot a well trained sales staff a mile away. I went into one Coach store and was so impressed. I was greeted pleasantly, allowed to shop at my leisure, unmolested, and when I had a question there was an unobtrusive sales person immediately there with the answers and help. You had better believe that when I got to the register I told the clerk the name of the person who helped me. It was flawless execution of good salesmanship.
                          I LOVE our local Charlotte's Saddlery. Well trained staff that stays out from under your feet. When DD was getting started they were all hands on deck to get her shod, haltered and blanketed. We are not frequent visitors but when we do come in they know what they have, when it might come in, and awesome sales. They pitch mostly English tack but I was impressed with the knowledge of western as well.
                          Adoring fan of A Fine Romance
                          Originally Posted by alicen:
                          What serious breeder would think that a horse at that performance level is push button? Even so, that's still a lot of buttons to push.

                          Comment


                          • #14
                            Originally posted by Brigit View Post
                            I called a local tack store with some questions about one of those new memory foam saddle pads and wow did I ever get the run around. They specialize in saddle fitting so I guess it's not too much of a suprise but the lady got asking me why I wanted one (the answer, it sounds comfy for my horse, not to fix saddle problems) and how she thought I should book ($) a saddle fitting to make sure my saddle fit (have already had it fitted, fits fine) and if I didn't need a new saddle perhaps they could reflock the one I've got.

                            Umm no? I just want a saddle pad! Shesh! I'm not booking a saddle fitting, most certainly NOT buying a new saddle and don't need the one I have to be reflocked.

                            I thought that type of thing only happened at furniture stores or car dealerships! LOL
                            I TRAIN sales and this is not acceptable. first and foremost, a sales person's job is to meet the need of the customer, and then to discover any other needs they may not be aware of. Once you mentioned you wanted it to be comfy she should have quoted you a price on the pad, and mentioned that they offer stellar saddle fitting as well.
                            Ladies and Gentleman, annoying harassment is never something you should tolerate, and if with ANY salesperson if you ever feel pressured, uncomfortable, or that they are not meeting your needs you need to let management know. A sales person's job is what again? To meet YOUR needs with the products they sell A manager wants you to leave happy with an armful of stuff, ready to come back the next week and buy more. its the difference between selling an item and making a customer. the more you alert them to this crap the less there will be in this world.
                            www.destinationconsensusequus.com
                            chaque pas est fait ensemble

                            Comment


                            • #15
                              Originally posted by Eye in the Sky View Post
                              I hate that.

                              I don't know if it's that I'm getting bolder as I grow up or what, but the last time someone tried to push a sale on me, I told them nicely first that I was "just looking, thank you". The second time, I said the same, but used body language to show that I really was not interested in speaking with her, and walked away. The THIRD time was the last straw! I looked her in the eye and said "I actually like this, however I am going to purchase it elsewhere because you are pushing this sale after I have made it clear I do not want to be bothered." She started to say something, then walked away.

                              That's definitely something I would say.. I think I've gotten bolder (and possibly more brazen at times) as I get older. Sometimes, enough is enough!

                              Every now and then, I lose the inner poise and a snippy remark flies out before I can stop it!

                              I think though, that the sales people are often just the products of obnoxious marketing tactics trickled down from corporate. They're only following the rules. If they don't follow the corporate rules, (repeatedly mentioning sales, following customers around the store in attempts to up-sell them), they risk losing their jobs. Companies have gotten more and more desperate in this economy, and tack stores are included too!

                              Comment


                              • #16
                                Originally posted by SmartAlex View Post
                                You can spot a well trained sales staff a mile away. I went into one Coach store and was so impressed. I was greeted pleasantly, allowed to shop at my leisure, unmolested, and when I had a question there was an unobtrusive sales person immediately there with the answers and help. You had better believe that when I got to the register I told the clerk the name of the person who helped me. It was flawless execution of good salesmanship.
                                That is truly a talent some people have, some people don't. Some people are so obvious in their desperate attempts to make a sale that it is a turn off to the customer. I would make a HORRIBLE sales person, personally. I don't believe in pushing someone to spend money they might not need to be spending just to make a sale. I give credit to those who can be successful in sales tactfully. It's definitely an art form I don't have!

                                Comment


                                • #17
                                  This is actually a topic that hits close to home. I am a hands off type of shopper and I also hate it when I get followed and pressured by salespeople. I was dress shopping recently and there were a number of stores that I just walked out of after having numerous sales people "harass" me. If I tell someone I am just browsing, then have to tell them it again and again, I get quite annoyed. The place that ended up getting my sale was where the woman said hello, can I help you find anything today? I think I have some dresses that would look great with your body type, let me know if you want me to show them to you. It was rather personalized and she actually knew her product in relation to how it would look on me. She also gave me the choice to have her show it to me since she backed off and waited for me to come back and say, 'sure, I think I like the look of this, do you have anything else like it'.

                                  I have had similar issues with furniture sales (something I am also looking for right now) and with pushy sales people. How on earth am I going to have any questions about your product if you don't give me a chance to look at it first? I am the type of person that will give repeat business to the places that have good service and I give my comission to the person that has a clue. Its unfortunate that in most furniture places that I went into that there are way more salespeople than customers, they just pounce on you to nab the commission from someone else.. which doesn't help them focus on the customers needs, only their bottom line.

                                  On the horse related theme, our local tack store is great! You get your mix of salespeople, but in general they are super knowledgable about a niche product and they can help me fit to items that I don't know as much about. They have enough staff that you can always find someone to ask, but they let you browse after asking if they can help you with something. Its something that I don't get with the pushy places, don't they think that you might find things you weren't even looking for if you have the chance to browse first? I know I ALWAYS walk out of the tack store with more than I intended to purchase and I frequent this particular place more than the others because of the service.

                                  Comment


                                  • #18
                                    Yes, I'm in sales (not retail) and hate to say, in general, I hate sales reps.and I don't like the pushy approach..the most blatant being the Dead Sea body lotion reps in the malls argh....

                                    I have to say, the handful of times I've been there, Italians do it right..either hi-end or tourist trap...a hello at the door..can I help..no? ok, call if you need anything...and not another word so one could browse....but as soon as you ask a question, they bend over backwards to be helpful without being pushy.

                                    I don't have alot of contries to compare besides the US, but the french crack me up...they look at you with distain...don't want you to touch anything unless you are picking it up to carry it to the cash register...made clothing shopping tough LOL.
                                    I love my OTTB! I get my dressage test done faster!

                                    Comment


                                    • #19
                                      I tell you where I LOVE shopping, is Nordstrom. They can either be quiet or a fountain of knowledge! I also like the personalized service, especially being "escorted" from department to department, and THEN the "Thank You" notes I received a few days later from each department! I was floored!

                                      There's a tack shop near Hilltop that I really enjoyed - the lady let me browse, and I would pick something up, and I could either ask a question and get wonderful information, or I could simply look at it and put it down at my leisure. When I wanted information, she was FULL of knowledge and had wonderfully interesting stories about various appointment antiques in the store. In was a well-spent rainy afternoon.

                                      I do try very hard to be the polite Southern lady I was raised to be, but even we have our limits. Honestly, if it were not for people smacking ME down for the ridiculous things I have said and/or done IRL, as well as on BB's, I would not have had the opportunity to grow. I am not saying this excuses any excessive use of my inner bitch, however, I do think she has perhaps aided in some much-needed self-reflection by certain sales people.

                                      Oh, and as an aside, I always make it a point to learn a good sales person's name so that I can compliment him or her to their manager. I think it is very important to take the time to tell a manager about a positive experience.
                                      Horse sense is the thing a horse has which keeps it from betting on people.
                                      W. C. Fields

                                      Comment

                                      • Original Poster

                                        #20
                                        Just to be clear, I wasn't rude to this woman. She was doing her job and sure she had legitimate concerns. I'm sure tons of people try to make their saddles "fit" by purchasing saddle pads. Unfortunately I'm not one of them. As I explained to her, I bought the saddle for the horse, had it fitted and was given the thumbs up. My horse isn't back sore or having any weird behavioral problems. I didn't mind the conversation and it's great to know that they offer saddle reflocking if needed but that's kind of as far as it should have gone IMHO. She WAS very helpful & knowledgeable but just took it a bit too far and had me doing some eye rolling. *ETA I was starting to feel like they weren't going to sell me the saddle pad if I didn't set up a saddle fitting appointment.* I guess there is where my slight miffted-ness came from. lol
                                        I just figured, hey I like my memory foam mattress pad, so why wouldn't my pony enjoy a nice cushy memory foam saddle pad too!

                                        I'm not going to lie, I HATE pressure sales. There's a way to do commission sales and a way not to. We have a chain of tack/clothing stores up here and they are HORRIBLE to go in to. As soon as you walk in the door, there are people all over you and then they follow you around the store. When I want to buy some jeans or something I DO need help with, then sure, I'll go in there because I know I'll have people falling all over themselves to help me. Sometimes it's nice when I need the help.

                                        But when I'm just browsing? Leave me alone. Same store as above, I was looking for a specific pair of gloves and just wanted to look but the sales person kept bugging me, so I asked her if she had the gloves. She had NO CLUE. So next on my list was something else horse related, again, NO CLUE. If you're going to pester me, then you'd better be able to answer my questions when I've got some.

                                        I HATED shopping for furniture when we bought our new house. I always felt like I went into "avoidance mode" when I was in the store, trying to deek here and there to avoid the clusters of salespeople waiting to descend.

                                        Love helpful, knowledeable people but once it crosses the pushy, trying to sell me something I don't need & can't afford.... See ya!
                                        __________________________________________________ _
                                        Proud member of PETA: People Eating Tasty Animals!

                                        Comment

                                        Working...
                                        X