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Lack of Communication from Barn Owners

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  • #61
    Originally posted by OverandOnward View Post

    Now *that* makes zero sense. OF COURSE the owner needs to know !!! I'm coming to ride that horse that hasn't been out in 3 days due to rain. And I don't know that for sure, because the weather is spotty and what I've been experiencing may not be the same as what was happening at the barn.

    Some sort of group notification is all that is needed. It isn't an every-day expectation, it's only when the routine is changed.

    Any BM who thinks that the owner is an afterthought is not the right place for a serious rider. Or even an owner who is serious about their horse. Because my horse is not an afterthought for me - he's right up there with family. If a BM finds that annoying, then we aren't the right match. But to date my BM's have appreciated boarders who were involved and active with their horses.
    What does the turnout schedule have to do with riding? You can’t tell how your horse is feeling just by being around him?
    "When a true genius appears in the world, you may know him by this sign, that the dunces are all in a confederacy against him."

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    • #62
      Originally posted by OverandOnward View Post

      Now *that* makes zero sense. OF COURSE the owner needs to know !!! I'm coming to ride that horse that hasn't been out in 3 days due to rain. And I don't know that for sure, because the weather is spotty and what I've been experiencing may not be the same as what was happening at the barn.

      Some sort of group notification is all that is needed. It isn't an every-day expectation, it's only when the routine is changed.

      Any BM who thinks that the owner is an afterthought is not the right place for a serious rider. Or even an owner who is serious about their horse. Because my horse is not an afterthought for me - he's right up there with family. If a BM finds that annoying, then we aren't the right match. But to date my BM's have appreciated boarders who were involved and active with their horses.
      The owner doesn't need to know, really. If you're that involved and your horse is "family" then you're there everyday, right? I can tell if my horse has been turned out based on what I pick out of his hooves and if there is dirt on him. He can act strange whether or not he has been turned out because he's a weird guy. If I were to be in doubt that he hadn't been out in 3 says (and I guess that means I haven't been there in 3 days?!) I'd lunge him or whatever and let him get some kinks out.

      My weather app defaults to the town where my horse's stable is. So I can generally have a clue as to what is going on. Turnout here is limited and inconsistent in the winter due to a lot of rain (horses would ruin the pastures/grass) and sometimes ice. We all live. There are many serious riders at the stable, and it's not a back yard leisure place. We do have a group we can communicate through, but the topic of turnout doesn't come up. It's not that none of us care, it's that since most of us are serious, we are there everyday anyway, so the horses are exercised. We also trust the stable owners judgment on turnout.

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      • #63
        In my area sand paddocks are quite common for the winter time. If a horse is kept in a stall, I feel responsible to make sure the horse is exercised daily (at least horse walker or treadmill), no matter if the weather allowed paddock/pasture-time.

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        • #64
          Originally posted by Salo View Post
          In my area sand paddocks are quite common for the winter time. If a horse is kept in a stall, I feel responsible to make sure the horse is exercised daily (at least horse walker or treadmill), no matter if the weather allowed paddock/pasture-time.
          This would be wonderful!

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          • #65
            10+ years ago I was assistant manager at a pretty big boarding facility and one of the morning duties was to change the outgoing voicemail message to say, for example, “Good morning, today is Monday November 10th. The weather is lovely and the horses are going out!” or “It sleeted overnight so the morning horses will be staying in,” or whatever. Boarders could call in to hear the message. It really was not a big deal and took less than a minute. I didn’t think boarders were unreasonable for wanting to know either. Many would pay staff to handwalk their horses when they stayed in, or make a special trip even if they didn’t have time to ride.

            Now this barn uses Twitter. There was and I think still is a cell phone that stays with whatever manager is on duty, so I imagine it has the app and it still takes less than a minute. It’s infinitely better than fielding messages from boarders wondering if they should make sure their horses aren’t stuck inside all day. The desire to know doesn’t necessarily reflect lack of trust in management.
            Building and Managing the Small Horse Farm: http://thesmallhorsefarm.blogspot.com

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            • #66
              I'm imaging a parade of hand walkers in the indoor after school/work when people are trying to ride or have lessons.
              "When a true genius appears in the world, you may know him by this sign, that the dunces are all in a confederacy against him."

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              • #67
                Originally posted by Guilherme View Post

                Been there. Done that. Got the T-shirt. Wore it out!

                What seems to escape modern folks is the reality that the more time you spend talking about doing something the less time you have to actually do it. A state of stability is reached when you spend all your time talking about all that you're not doing.

                On the subject of "hard to handle" horses it was my experience that if you put one in with a bunch of easy to handle horses they would learn, over time, that handling usually leads to pleasant things (like food, grooming, etc.). If the only time a horse gets handled it gets hurt (injected, has it's feet pounded on, gets it head jerked around, etc.) it will soon learn to avoid such things. This sometimes embarrasses owners (when their horse would come up to me but run from them) but I told them what I did to get the horse to cooperate and offered to help them achieve the same but that it would require that they invest some time in the project. Some did, some didn't.

                Owners of horses that required significant handling beyond normal were charged extra (either a higher board rate or a surcharge if the issue was temporary (like rehabbing from an injury or the like). Most folks didn't object once they understood the issue. Proving that effective communication is better and more productive than just "communication."

                Daily text or Tweets or the like are a serious drain on time and I'd charge for it if a client were truly demanding. My time is valuable, too.

                G.
                . My sentiments exactly. I have 10 customers. My general rule of thumb is each of the horses need 1 hour a day for good care. One requires more than that, robs time from the others. In this case the owner has 2 choices, pay a surcharge or help out. Or in only 1 case, asked to leave, since they thought they were paying for ALL of my time...

                quasarequestriancentre.com

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                • #68
                  Originally posted by Palm Beach View Post

                  What does the turnout schedule have to do with riding? You can’t tell how your horse is feeling just by being around him?
                  No, you can't always. I'm not sure why it's a big deal to tell boarders their horses haven't been out in 3 days. Maybe they'd make an extra trip out to handwalk? Or show up and lunge before riding when they normally wouldn't.

                  I'm not sure why a barn giving boarders a heads up about turnout is such a pain, most barns here do it on their FB page. I also don't know why you think that would mean an army of handwalkers during lessons? Or why that would even be an issue?
                  http://weanieeventer.blogspot.com/

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                  • #69
                    Originally posted by enjoytheride View Post

                    No, you can't always. I'm not sure why it's a big deal to tell boarders their horses haven't been out in 3 days. Maybe they'd make an extra trip out to handwalk? Or show up and lunge before riding when they normally wouldn't.

                    I'm not sure why a barn giving boarders a heads up about turnout is such a pain, most barns here do it on their FB page. I also don't know why you think that would mean an army of handwalkers during lessons? Or why that would even be an issue?
                    I guess they aren’t intelligent enough to think about lunging or handwalking during iffy weather and need to be specifically told that the horse has not been out. My bad. And most people are not at the barn daily because they work or go to school during the day, and are usually at the barn in the afternoon or evening when their schedule permits But I guess some barns would have those who stop by after work or school to hand walk do that out in the rain/snow so the riders in the indoor dont have to navigate around the hand walkers.
                    "When a true genius appears in the world, you may know him by this sign, that the dunces are all in a confederacy against him."

                    Comment


                    • #70
                      Originally posted by Libby2563 View Post
                      10+ years ago I was assistant manager at a pretty big boarding facility and one of the morning duties was to change the outgoing voicemail message to say, for example, “Good morning, today is Monday November 10th. The weather is lovely and the horses are going out!” or “It sleeted overnight so the morning horses will be staying in,” or whatever. Boarders could call in to hear the message. It really was not a big deal and took less than a minute. I didn’t think boarders were unreasonable for wanting to know either. Many would pay staff to handwalk their horses when they stayed in, or make a special trip even if they didn’t have time to ride.

                      Now this barn uses Twitter. There was and I think still is a cell phone that stays with whatever manager is on duty, so I imagine it has the app and it still takes less than a minute. It’s infinitely better than fielding messages from boarders wondering if they should make sure their horses aren’t stuck inside all day. The desire to know doesn’t necessarily reflect lack of trust in management.
                      Now that’s smart management and good customer service! As well as great horse care. This BO/BM should be applauded.

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