• Welcome to the Chronicle Forums.
    Please complete your profile. The forums and the rest of www.chronofhorse.com has single sign-in, so your log in information for one will automatically work for the other. Disclaimer: The opinions expressed here are the views of the individual and do not necessarily reflect the views and opinions of The Chronicle of the Horse.

Announcement

Collapse

Forum rules and no-advertising policy

As a participant on this forum, it is your responsibility to know and follow our rules. Please read this message in its entirety.

Board Rules

1. You’re responsible for what you say.
As outlined in Section 230 of the Communications Decency Act, The Chronicle of the Horse and its affiliates, as well Jelsoft Enterprises Ltd., the developers of vBulletin, are not legally responsible for statements made in the forums.

This is a public forum viewed by a wide spectrum of people, so please be mindful of what you say and who might be reading it—details of personal disputes are likely better handled privately. While posters are legally responsible for their statements, the moderators may in their discretion remove or edit posts that violate these rules. Users have the ability to modify or delete their own messages after posting, but administrators generally will not delete posts, threads or accounts upon request.

Outright inflammatory, vulgar, harassing, malicious or otherwise inappropriate statements and criminal charges unsubstantiated by a reputable news source or legal documentation will not be tolerated and will be dealt with at the discretion of the moderators.

2. Conversations in horse-related forums should be horse-related.
The forums are a wonderful source of information and support for members of the horse community. While it’s understandably tempting to share information or search for input on other topics upon which members might have a similar level of knowledge, members must maintain the focus on horses.

3. Keep conversations productive, on topic and civil.
Discussion and disagreement are inevitable and encouraged; personal insults, diatribes and sniping comments are unproductive and unacceptable. Whether a subject is light-hearted or serious, keep posts focused on the current topic and of general interest to other participants of that thread. Utilize the private message feature or personal email where appropriate to address side topics or personal issues not related to the topic at large.

4. No advertising in the discussion forums.
Posts in the discussion forums directly or indirectly advertising horses, jobs, items or services for sale or wanted will be removed at the discretion of the moderators. Use of the private messaging feature or email addresses obtained through users’ profiles for unsolicited advertising is not permitted.

Company representatives may participate in discussions and answer questions about their products or services, or suggest their products on recent threads if they fulfill the criteria of a query. False "testimonials" provided by company affiliates posing as general consumers are not appropriate, and self-promotion of sales, ad campaigns, etc. through the discussion forums is not allowed.

Paid advertising is available on our classifieds site and through the purchase of banner ads. The tightly monitored Giveaways forum permits free listings of genuinely free horses and items available or wanted (on a limited basis). Items offered for trade are not allowed.

Advertising Policy Specifics
When in doubt of whether something you want to post constitutes advertising, please contact a moderator privately in advance for further clarification. Refer to the following points for general guidelines:

Horses – Only general discussion about the buying, leasing, selling and pricing of horses is permitted. If the post contains, or links to, the type of specific information typically found in a sales or wanted ad, and it’s related to a horse for sale, regardless of who’s selling it, it doesn’t belong in the discussion forums.

Stallions – Board members may ask for suggestions on breeding stallion recommendations. Stallion owners may reply to such queries by suggesting their own stallions, only if their horse fits the specific criteria of the original poster. Excessive promotion of a stallion by its owner or related parties is not permitted and will be addressed at the discretion of the moderators.

Services – Members may use the forums to ask for general recommendations of trainers, barns, shippers, farriers, etc., and other members may answer those requests by suggesting themselves or their company, if their services fulfill the specific criteria of the original post. Members may not solicit other members for business if it is not in response to a direct, genuine query.

Products – While members may ask for general opinions and suggestions on equipment, trailers, trucks, etc., they may not list the specific attributes for which they are in the market, as such posts serve as wanted ads.

Event Announcements – Members may post one notification of an upcoming event that may be of interest to fellow members, if the original poster does not benefit financially from the event. Such threads may not be “bumped” excessively. Premium members may post their own notices in the Event Announcements forum.

Charities/Rescues – Announcements for charitable or fundraising events can only be made for 501(c)(3) tax-exempt organizations. Special exceptions may be made, at the moderators’ discretion and direction, for board-related events or fundraising activities in extraordinary circumstances.

Occasional posts regarding horses available for adoption through IRS-registered horse rescue or placement programs are permitted in the appropriate forums, but these threads may be limited at the discretion of the moderators. Individuals may not advertise or make announcements for horses in need of rescue, placement or adoption unless the horse is available through a recognized rescue or placement agency or government-run entity or the thread fits the criteria for and is located in the Giveaways forum.

5. Do not post copyrighted photographs unless you have purchased that photo and have permission to do so.

6. Respect other members.
As members are often passionate about their beliefs and intentions can easily be misinterpreted in this type of environment, try to explore or resolve the inevitable disagreements that arise in the course of threads calmly and rationally.

If you see a post that you feel violates the rules of the board, please click the “alert” button (exclamation point inside of a triangle) in the bottom left corner of the post, which will alert ONLY the moderators to the post in question. They will then take whatever action, or no action, as deemed appropriate for the situation at their discretion. Do not air grievances regarding other posters or the moderators in the discussion forums.

Please be advised that adding another user to your “Ignore” list via your User Control Panel can be a useful tactic, which blocks posts and private messages by members whose commentary you’d rather avoid reading.

7. We have the right to reproduce statements made in the forums.
The Chronicle of the Horse may copy, quote, link to or otherwise reproduce posts, or portions of posts, in print or online for advertising or editorial purposes, if attributed to their original authors, and by posting in this forum, you hereby grant to The Chronicle of the Horse a perpetual, non-exclusive license under copyright and other rights, to do so.

8. We reserve the right to enforce and amend the rules.
The moderators may delete, edit, move or close any post or thread at any time, or refrain from doing any of the foregoing, in their discretion, and may suspend or revoke a user’s membership privileges at any time to maintain adherence to the rules and the general spirit of the forum. These rules may be amended at any time to address the current needs of the board.

Please see our full Terms of Service and Privacy Policy for more information.

Thanks for being a part of the COTH forums!

(Revised 1/26/16)
See more
See less

New Saddle Doesn't Fit, WWYD? Happy update!

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • New Saddle Doesn't Fit, WWYD? Happy update!

    As mentioned in my Black Country vs. County thread, the saddle that I have been coveting for 6 months finally arrived. And it really doesn't seem to fit.

    On the advice of the county rep, I ordered the County Stabilizer XTR with deep gussets instead of regular. The regular seemed to fit OKAY with rear shims. The deep gussets seem to be too deep as there is some pretty major bridging under the panels. I can fit my fingers in the gap between my mare's back and the panels.

    To top it off, there are barely 2 fingers of clearance when the saddle is NOT girthed up. Once girthed with me sitting in it, there is very little room. I'm super sad about this as the XTR puts me in a GREAT position and it is so comfy.

    The county rep will be out this week to take a look. While I trust her, I'm still worried that she may force this saddle to be a good fit, when in reality it isn't. She thinks that reflocking may help. Has anyone had experience with reflocking a saddle that bridges this badly?

    My regular (not associated with County) fitter will be out this weekend to give me a second opinion. While I really want this saddle to work, I have too much money wrapped up in it for it to be anything other than perfect and I'm seriously contemplating returning it.

    And that means I'm back to square one.

    My questions are:

    Has anyone succesfully reflocked a saddle that is bridging (and appears too wide!)?

    What saddles have a similar balance to either the old Stubben Seigfrieds or the Stabilizer XTR?

    Thanks!
    Last edited by MtyMax; Oct. 20, 2012, 09:41 AM.

  • #2
    Relax and take a deep breathe. New saddles (especially the wool flocked saddles) can fit a bit funky. I own a bunch of county saddles and several were purchased new. It normally does take the rep adjusting the flocking at first and they you need to ride it and let the wool settle.

    I did order a saddle that arrived and wasn't quite right for my horse due to the panel configuration and my rep immediately recognized that and sent the saddle back for me and had new panels put on and gave me a loaner saddle in the mean time. She no longer reps for county but she still does my saddle fitting.
    http://www.benchmarksporthorses.com/

    Comment


    • #3
      Im interested in finding out what your rep does. So I am going to lurk until you post saddle fitters opinions. When the saddle comes in new, the saddle is flocked to the max. Therefore, I don't think there is any hope for more clearance. Sorry.

      Comment


      • #4
        I had a new, wool flocked saddle that bridged - and was fixed with a flocking adjustment - BUT - it wasn't too wide, had mega wither clearence (which reduced when the flock was adjusted).

        Bridging and no wither clearence sound like a bad combo
        APPSOLUTE CHOCKLATE - Photo by Kathy Colman

        Comment


        • #5
          Originally posted by Appsolute View Post

          Bridging and no wither clearence sound like a bad combo
          My thought too...
          COTH's official mini-donk enabler

          "I am all for reaching out, but in some situations it needs to be done with a rolled up news paper." Alagirl

          Comment


          • #6
            Fair warning - I found out after the fact that County likes their saddles to fit "low" to the withers. I had to get rid of mine because baby mare popped a significant one at age 6...
            "Adulthood? You're playing with ponies. That is, like, every 9 year old girl's dream. Adulthood?? You're rocking the HELL out of grade 6, girl."

            Comment


            • #7
              I wouldn't panic until the rep has looked at it and made suggestions. If it truly doesn't fit, I would be surprised if they don't send it back and get you one that will- I've always had excellent customer service from County and think they really stand behind their product. It sucks that this happened, but hopefully they will make it right!
              Balanced Care Equine

              Comment


              • #8
                XTR fit

                I had the exact same issue with the XTR I had custom ordered and fitted to me ISH a few years ago....It got reflocked and reflocked (by the county fitter/rep) and I got sold expensive shims (great for a custom saddle ...was delighted). I was never so happy as when I traded it in on a used Antares which fit my horse perfectly. (Rep tried to tell me my horse had changed shape...really , as an 8 yr old not changing his job or anything?)
                Don't assume they are going to make it fit...I was just throwing good money after bad.

                Comment


                • #9
                  Originally posted by levremontf View Post
                  I had the exact same issue with the XTR I had custom ordered and fitted to me ISH a few years ago....It got reflocked and reflocked (by the county fitter/rep) and I got sold expensive shims (great for a custom saddle ...was delighted). I was never so happy as when I traded it in on a used Antares which fit my horse perfectly. (Rep tried to tell me my horse had changed shape...really , as an 8 yr old not changing his job or anything?)
                  Don't assume they are going to make it fit...I was just throwing good money after bad.
                  HAHA. I had the same experience with my innovation? Where are you located? I used the IL rep.

                  Comment


                  • #10
                    I would simply tell the County Rep that everyone on Coth wrote in that County would make it right but to keep them informed.

                    Comment


                    • #11
                      Originally posted by trafalgar View Post
                      I would simply tell the County Rep that everyone on Coth wrote in that County would make it right but to keep them informed.
                      Not a bad idea.
                      ~Veronica
                      "The Son Dee Times" "Sustained" "Somerset" "Franklin Square"
                      http://photobucket.com/albums/y192/vxf111/

                      Comment

                      • Original Poster

                        #12
                        Update: The rep came out and was able to reflock enough to help with the bridging and give a little more wither clearance.

                        However, in order to give a good amount of wither clearance, the saddle has to be placed SO FAR BACK that the girth pulls it forward. This is not a conformation issue with the mare, as none of the other saddles I have tried have had this issue.

                        The rep is sending me one of their County Logic girths but I am not convinced that will help. The mare has also been lame, so I can't tell what she REALLY thinks of the saddle. When I am posting at the drop, I can get one finger between her withers and the saddle...and it is rather painful. I just can't imagine jumping in this saddle and it coming down on her withers. And the more the flocking compresses, the more it will squish down

                        I have asked to return the saddle, and the rep is coming out tomorrow to look again and try to address my concerns.

                        MorganJumper - did you happen to talk to Natasha at County or just the rep?

                        Comment


                        • #13
                          Uh yeah, that's still not acceptable.
                          COTH's official mini-donk enabler

                          "I am all for reaching out, but in some situations it needs to be done with a rolled up news paper." Alagirl

                          Comment


                          • #14
                            girth

                            oh yeah I forgot...they sold me the girth too when mine did the exact same thing. Got rid of the saddle but I do love the girth lol

                            Comment


                            • #15
                              Originally posted by MtyMax View Post
                              Update: The rep came out and was able to reflock enough to help with the bridging and give a little more wither clearance.

                              However, in order to give a good amount of wither clearance, the saddle has to be placed SO FAR BACK that the girth pulls it forward. This is not a conformation issue with the mare, as none of the other saddles I have tried have had this issue.

                              The rep is sending me one of their County Logic girths but I am not convinced that will help. The mare has also been lame, so I can't tell what she REALLY thinks of the saddle. When I am posting at the drop, I can get one finger between her withers and the saddle...and it is rather painful. I just can't imagine jumping in this saddle and it coming down on her withers. And the more the flocking compresses, the more it will squish down

                              I have asked to return the saddle, and the rep is coming out tomorrow to look again and try to address my concerns.

                              MorganJumper - did you happen to talk to Natasha at County or just the rep?
                              I talked to Natasha and she didn't want to help me much. I would demand a refund. It doesn't fit your horse so they need to return it. 1 finger isn't acceptable!

                              Comment


                              • #16
                                My goodness this is a no brainer...they need to give you a new saddle!!!!Why would anyone order a custom saddle if they did not believe that the company would make it right...mistakes happen but they need to make you a new saddle!!!

                                Comment


                                • #17
                                  Originally posted by trafalgar View Post
                                  My goodness this is a no brainer...they need to give you a new saddle!!!!Why would anyone order a custom saddle if they did not believe that the company would make it right...mistakes happen but they need to make you a new saddle!!!
                                  The rep obviously thinks the saddle fits fine which means the company won't take responsibility. They don't care about the customer satisfaction anymore.
                                  You could try taking them to small claims court.

                                  Comment


                                  • #18
                                    I have had nothing but a pleasant experience with my County rep so it really sucks to hear that others have had such negative experiences. What I can say is that I find that my saddle sits a bit farther back but I think that there is a good possibility that I actually was putting it too far forward.

                                    After you spend that much money on a custom saddle and there is a guarantee that it will fit or they will fix it/ get you a new saddle (that is what I was told anyways) they should definitely be doing something for you.

                                    My rep specifically wanted to make sure that I had enough wither clearance and never acted as though she was doing anything to cut corners to finish the deal. I think she also knew that I would raise holy hell if after almost 5k I didn't have a saddle that was absolutely perfect for my horse. - with or without their expensive girth. I would have been really pissed if I had been told my saddle would only fit right with the $200+ girth? I didn't buy one and I haven't had any fit issues.

                                    Stick to your guns. I have found that the people at HQ'ers are really helpful. I hope this works out for you and your horse - keep us posted
                                    Equestrian At Hart - A blog about adventures in riding & life

                                    Comment


                                    • #19
                                      Originally posted by MorganJumper848 View Post
                                      The rep obviously thinks the saddle fits fine which means the company won't take responsibility. They don't care about the customer satisfaction anymore.
                                      You could try taking them to small claims court.
                                      You might have to

                                      Some of the reps are great. But some are AWFUL. And County makes sure you're stuck with whoever is "your" rep.
                                      ~Veronica
                                      "The Son Dee Times" "Sustained" "Somerset" "Franklin Square"
                                      http://photobucket.com/albums/y192/vxf111/

                                      Comment


                                      • #20
                                        I am also interested in the outcome of this situation as I just went through almost the same exact mess with Stubben.

                                        I would have disputed the charge with my credit card, but Stubben requires saddle orders to be placed through a third party tack shop. I really hated the idea of the tack shop getting stuck in the middle of a dispute in which they had no fight.

                                        I did file a complaint with the BBB, but Stubben's response was that they were only the manufacturer, and that if I had a complaint, I should take it up with either the saddle fitter (who they still maintain is an independent consultant) or the tack shop.

                                        Comment

                                        Working...
                                        X