• Welcome to the Chronicle Forums.
    Please complete your profile. The forums and the rest of www.chronofhorse.com has single sign-in, so your log in information for one will automatically work for the other. Disclaimer: The opinions expressed here are the views of the individual and do not necessarily reflect the views and opinions of The Chronicle of the Horse.



Forum rules and no-advertising policy

As a participant on this forum, it is your responsibility to know and follow our rules. Please read this message in its entirety.

Board Rules

1. You’re responsible for what you say.
As outlined in Section 230 of the Communications Decency Act, The Chronicle of the Horse and its affiliates, as well Jelsoft Enterprises Ltd., the developers of vBulletin, are not legally responsible for statements made in the forums.

This is a public forum viewed by a wide spectrum of people, so please be mindful of what you say and who might be reading it—details of personal disputes are likely better handled privately. While posters are legally responsible for their statements, the moderators may in their discretion remove or edit posts that violate these rules. Users have the ability to modify or delete their own messages after posting, but administrators generally will not delete posts, threads or accounts upon request.

Outright inflammatory, vulgar, harassing, malicious or otherwise inappropriate statements and criminal charges unsubstantiated by a reputable news source or legal documentation will not be tolerated and will be dealt with at the discretion of the moderators.

2. Conversations in horse-related forums should be horse-related.
The forums are a wonderful source of information and support for members of the horse community. While it’s understandably tempting to share information or search for input on other topics upon which members might have a similar level of knowledge, members must maintain the focus on horses.

3. Keep conversations productive, on topic and civil.
Discussion and disagreement are inevitable and encouraged; personal insults, diatribes and sniping comments are unproductive and unacceptable. Whether a subject is light-hearted or serious, keep posts focused on the current topic and of general interest to other participants of that thread. Utilize the private message feature or personal email where appropriate to address side topics or personal issues not related to the topic at large.

4. No advertising in the discussion forums.
Posts in the discussion forums directly or indirectly advertising horses, jobs, items or services for sale or wanted will be removed at the discretion of the moderators. Use of the private messaging feature or email addresses obtained through users’ profiles for unsolicited advertising is not permitted.

Company representatives may participate in discussions and answer questions about their products or services, or suggest their products on recent threads if they fulfill the criteria of a query. False "testimonials" provided by company affiliates posing as general consumers are not appropriate, and self-promotion of sales, ad campaigns, etc. through the discussion forums is not allowed.

Paid advertising is available on our classifieds site and through the purchase of banner ads. The tightly monitored Giveaways forum permits free listings of genuinely free horses and items available or wanted (on a limited basis). Items offered for trade are not allowed.

Advertising Policy Specifics
When in doubt of whether something you want to post constitutes advertising, please contact a moderator privately in advance for further clarification. Refer to the following points for general guidelines:

Horses – Only general discussion about the buying, leasing, selling and pricing of horses is permitted. If the post contains, or links to, the type of specific information typically found in a sales or wanted ad, and it’s related to a horse for sale, regardless of who’s selling it, it doesn’t belong in the discussion forums.

Stallions – Board members may ask for suggestions on breeding stallion recommendations. Stallion owners may reply to such queries by suggesting their own stallions, only if their horse fits the specific criteria of the original poster. Excessive promotion of a stallion by its owner or related parties is not permitted and will be addressed at the discretion of the moderators.

Services – Members may use the forums to ask for general recommendations of trainers, barns, shippers, farriers, etc., and other members may answer those requests by suggesting themselves or their company, if their services fulfill the specific criteria of the original post. Members may not solicit other members for business if it is not in response to a direct, genuine query.

Products – While members may ask for general opinions and suggestions on equipment, trailers, trucks, etc., they may not list the specific attributes for which they are in the market, as such posts serve as wanted ads.

Event Announcements – Members may post one notification of an upcoming event that may be of interest to fellow members, if the original poster does not benefit financially from the event. Such threads may not be “bumped” excessively. Premium members may post their own notices in the Event Announcements forum.

Charities/Rescues – Announcements for charitable or fundraising events can only be made for 501(c)(3) tax-exempt organizations. Special exceptions may be made, at the moderators’ discretion and direction, for board-related events or fundraising activities in extraordinary circumstances.

Occasional posts regarding horses available for adoption through IRS-registered horse rescue or placement programs are permitted in the appropriate forums, but these threads may be limited at the discretion of the moderators. Individuals may not advertise or make announcements for horses in need of rescue, placement or adoption unless the horse is available through a recognized rescue or placement agency or government-run entity or the thread fits the criteria for and is located in the Giveaways forum.

5. Do not post copyrighted photographs unless you have purchased that photo and have permission to do so.

6. Respect other members.
As members are often passionate about their beliefs and intentions can easily be misinterpreted in this type of environment, try to explore or resolve the inevitable disagreements that arise in the course of threads calmly and rationally.

If you see a post that you feel violates the rules of the board, please click the “alert” button (exclamation point inside of a triangle) in the bottom left corner of the post, which will alert ONLY the moderators to the post in question. They will then take whatever action, or no action, as deemed appropriate for the situation at their discretion. Do not air grievances regarding other posters or the moderators in the discussion forums.

Please be advised that adding another user to your “Ignore” list via your User Control Panel can be a useful tactic, which blocks posts and private messages by members whose commentary you’d rather avoid reading.

7. We have the right to reproduce statements made in the forums.
The Chronicle of the Horse may copy, quote, link to or otherwise reproduce posts, or portions of posts, in print or online for advertising or editorial purposes, if attributed to their original authors, and by posting in this forum, you hereby grant to The Chronicle of the Horse a perpetual, non-exclusive license under copyright and other rights, to do so.

8. We reserve the right to enforce and amend the rules.
The moderators may delete, edit, move or close any post or thread at any time, or refrain from doing any of the foregoing, in their discretion, and may suspend or revoke a user’s membership privileges at any time to maintain adherence to the rules and the general spirit of the forum. These rules may be amended at any time to address the current needs of the board.

Please see our full Terms of Service and Privacy Policy for more information.

Thanks for being a part of the COTH forums!

(Revised 1/26/16)
See more
See less

Sold a saddle on ebay: now she wants to return it because it has "defects"?

  • Filter
  • Time
  • Show
Clear All
new posts

  • #21
    If you have a rep which saw it and it was fine....get their documentation and the guarantee and give them to ebay. Keep the funds.
    I.D.E.A. yoda


    • #22
      That added information makes it easy.

      Saddle is still under warranty. You put the no return policy in the bill of sale. Assuming warranty transfers to new owner? She can deal with County for any "defects".

      Be sure to add a comment to any negative review she leaves but 100 positives is going to trump any damage she tries to inflict.
      When opportunity knocks it's wearing overalls and looks like work.

      The horse world. Two people. Three opinions.


      • #23
        I had a similar problem with a buyer on a much less expensive saddle. She was a nut and since I also have 100% and a no refund policy, I didn't refund her and ebay was fine with it. It never went to a complaint since I did politely but firmly call her out via ebay email regarding the fact that she was making false claims. Stick to your guns. SHE can resell it!

        Also always use the message link for any email that ebay has provided, don't use private email. They can track the responses that way and back you.

        Good luck!


        • Original Poster

          Messaged the lady saying what ebay instructed me to say. This is what I wrote back to her.

          I am sorry to hear that you are dissatisfied. However, we did list the saddle with a no return policy because it is expensive to ship. We did have the saddle checked thoroughly by a certified County Saddlery rep on June 21, 2012. The rep added flocking and watched me ride to check the movement of my horse under saddle. There have never been any comments about the integrity of this saddle, the position of the flaps or knee blocks or any defects. It is under manufacturer warranty for two years from the date it was made for defects in all materials and craftsmanship if you have any further questions. The office has copies of all of our service records and would be happy to help you in any way. County Saddlery, Inc., 16105 Frederick Rd, Lisbon, MD 21765, phone 301-854-6059, info@countysaddlery.com . The original invoice date was 7/25/2011 and invoice number was , Item #. The serial number is on the e-bay listing if you need to refer to that when talking to the county representative.

          Then she wrote back...

          I mentioned in the previous message and that were discovered by Superior Saddlery owner that worked for County, as well as for Albion, Kieffer, Jaguar and many more, have been listed. I have no desire to keep a defective saddle. I will pay for return shipping if that's what you want but I there is no way I am keeping this saddle.

          Let me know the address or I shall be sadly forced to escalate this matter to claims.

          So...I guess we are going to claims. I don't know if I will sell a saddle on ebay again.


          • #25
            I wish you luck. I am guessing though Ebay was nice to you now they will stand by the buyer in the end.


            • #26
              Originally posted by MorganJumper848 View Post
              I won't just let her return it. I have no idea what shape it will be in when it comes back.
              Yes. But you are still screwed. Ebay/paypal almost never decided in the sellers interest in this kind of situation. More and more people are learning that Paypal is not a good thing when it comes to selling saddles.
              "Friend" me !



              • #27
                Originally posted by MorganJumper848 View Post
                So...I guess we are going to claims. I don't know if I will sell a saddle on ebay again.
                Yes, this is a song I have been hearing more often lately.
                "Friend" me !



                • #28
                  I wonder if its actually 'defective' to the reps eyes or if they are trying to sell her one of their saddles
                  "I think animal testing is a terrible idea, they get all nervous and give silly answers."
                  -fry & laurie


                  • Original Poster

                    Originally posted by spaceagevalkyrie View Post
                    I wonder if its actually 'defective' to the reps eyes or if they are trying to sell her one of their saddles
                    That is what i was thinking.....


                    • #30
                      I would not be surprised if you came home to a giant box waiting for you. She will have the confirmation of shipment and you will be S.O.L.

                      I wish you luck on an easy resolution.
                      Proud scar wearing member of the Bold, Banned and Bitchen clique


                      • #31
                        Write her and tell her that you would prefer having the saddle looked at by a saddle fitter who is not a rep for other saddles and by one that is either a County certified fitter or not beholden either to you or her. If either the current certified County fitter or the third party saddle fitter finds the saddle defective. then you will be happy to accept it back, refund her money, and send it to County for warranty service, since her claims, if verified, mean that the County saddle that you bought new was defectively manufactured.
                        "I'm a lumberjack, and I'm okay."
                        Thread killer Extraordinaire


                        • #32
                          Originally posted by spaceagevalkyrie View Post
                          I wonder if its actually 'defective' to the reps eyes or if they are trying to sell her one of their saddles
                          Or there is no other rep and she knows she can return via the claims process.

                          I'm sorry and I hope it comes back in good condition. In general I think they have to do it this way (way too big to review claims individually, and forcing a return seems globally more fair than forcing people to keep defective/poorly described items), but Dilligaff notes the major loophole of this policy


                          • #33
                            I would tell her it is under warranty and she can take up her "defects" with county or sell the saddle herself. Her claims as to "defects" are general...someone is trying to sell her another saddle and she is having buyer's remorse. I doubt highly that she found any real defects.

                            Tell her to esculate if she wants but there are no defects in the saddle and she is free to sell it on herself.

                            You have to stand your ground. She's being sweet talked into a different brand. No doubt about it.
                            ** Tact is the ability to tell someone to go to hell in such a way that they look forward to the trip. ~Winston Churchill? **


                            • #34
                              I think in the end you have to decide if just taking the saddle back and eliminating the hassle (but being stuck with the saddle) is better or worse than standing your ground and making the buyer go to the trouble of discrediting the County rep who evaluated your saddle. A written affidavit from this County rep would help if it comes down to a "he said/she said" thing.
                              Click here before you buy.


                              • #35

                                I am sorry to say that my experience with credit cards or pay pal is that they are on the side of the buyer. Seller pays the 2.75% fee to cc or paypal but it is buyer who wins. I had a dispute for $2,000 for transaction at Rolex and the funds were removed from my acount and product never returned. Get the merchandise back.


                                • #36
                                  Ebay and paypal are driving me nuts. Honestly they almost always side with the buyer. I have had two times in the 500+ transactions and the 10 claims that they have sided with me. I wish there was a better system, but the seller usually gets screwed.

                                  I sell convertible tops, and the buyer will tell an outright lie to get a return and money back. It is absolutely insane especially when you list everything, provide details, model #s and they still get the wrong thing and want you to pay the cost of their mistake. Ebay doesn't give two craps and neither does paypal about the buyer. I am sick and tired of it.
                                  I am on my phone 90% of the time. Please ignore typos, misplaced lower case letters, and the random word butchered by autocowreck.


                                  • #37
                                    My issues were on less expensive items, but I have always taken the back and refunded return shipping. Ebay usally sides with the buyer, so it is just easier and less hassle to take the item back. Sorry, I know that it must be tough to sell a big ticket item like that, and then be forced to take it back.


                                    • #38
                                      If she goes to a claim it will NOT make you pay for return shipping--so you will only have to refund her 1 way of shipping.

                                      It is a very imperfect system. On the one hand, I would never buy a saddle sight unseen if I knew I couldn't get my $ back if it arrived in bad condition, or not as represented, etc. On the other, everyone knows that things are "returnable" regardless of what a seller says and they exploit that.


                                      • #39
                                        I still want to know what a saddle cord is.


                                        • Original Poster

                                          Originally posted by shea'smom View Post
                                          I still want to know what a saddle cord is.
                                          I do too!