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Dressage at Devon Ticket Problems

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  • Dressage at Devon Ticket Problems

    Did anyone else have issues with their reserved seats at Dressage at Devon?

    My two friends and I purchased reserved seating for Saturday night and Sunday.

    For Saturday night, we had tickets for Section EG, Row 3, Seats 14, 15 and 16. Well... there is no seat 16! The reserved seats were sold out. People wouldn't slide down the row to make room - even when asked by the usher. One of my friends wound up sitting on the steps until some nice folks in a different row made room. We wound up missing a couple of the riders trying to figure out the seating mess.

    For Sunday, we had tickets for Section M-3. We couldn't find the Section and those we asked didn't know where it was either.

    You'd think they'd know how many seats they have in each row before printing and selling tickets!!! Another lady I was talking to said that her seats were in row 11 and there were only 10 rows.

  • #2
    I myself did not have problems with my reserved seating tickets, but MANY friendly other spectators that I got into conversations with had alot of problems! A nice lady was given a ticket with a seat that did not exist, and others were sold seats that were double booked!!

    Comment


    • #3
      I'm pretty sure M-3 was in the main grandstand (the one on the side opposite where the warmup was). But it was so empty on Sunday why did it even matter? You could basically sit just about anywhere, including in lots of empty boxes.

      On Friday night we sat in box M-1 which was right by the souvenir shop on the corner of the main grandstand.

      Remember that most workers at Devon are volunteers, and some are new each year so they might not know the answers to all questions. But if you go to the Secretary's office, Lori K or anyone there could help you or point you to someone who can.

      Comment

      • Original Poster

        #4
        Sunday wasn't a problem. When we couldn't find our reserved seats, we just sat somewhere else since it was pretty empty.

        My main issue was with Saturday. It's no fun having paid for a ticket for a seat that doesn't exist during a sold out event. My friend really didn't appreciate having to sit on the steps until we could find her another seat. You'd think they'd know that there were only 15 seats in each row before mailing out the tickets.

        Comment


        • #5
          My row didn't exist - 13 - Connie the ticket lady said the company that printed the tickets miss-printed the tickets - 3 rows didn't exist. She was very nice and found my friends and I seats with backs (which I originally had asked for) I am sure not everyone was as lucky as I was - fyi - I checked out my seating early - about 6:00 P.M. - so I had plenty of time to get them corrected.

          Comment


          • #6
            We only had problems with tickets we left at Will Call for friends - (in envelopes with their names on them) - they disappeared.
            Summit Sporthorses Ltd. Inc.
            "Breeding Competition Partners & Lifelong Friends"

            Comment


            • #7
              We had seats for Friday all day, Saturday all day and Sunday and they were all fine! I ordered them in May and got them in July. They mailed them to Canada - no issues at all.
              "Don't make be BEG dahling...
              you KNOW I won't do it!" Edna Mode

              Comment


              • #8
                Originally posted by rebecca yount View Post
                I'm pretty sure M-3 was in the main grandstand (the one on the side opposite where the warmup was). But it was so empty on Sunday why did it even matter? You could basically sit just about anywhere, including in lots of empty boxes.

                On Friday night we sat in box M-1 which was right by the souvenir shop on the corner of the main grandstand.

                Remember that most workers at Devon are volunteers, and some are new each year so they might not know the answers to all questions. But if you go to the Secretary's office, Lori K or anyone there could help you or point you to someone who can.
                Yes you silly seat people - all you had to do was find Lori K (she's everywhere like a fine mist) and then wander around the grandstands looking for your non-existent seats, and by god you better be happy about it! After all, this is DAD; be thankful they even let you in! Question: did any who did not have a seat ask for or obtain a refund? That would be nice to know Most workers are volunteers and those in high-profile jobs should know answers to most questions - they've been in those jobs since time began - it's a rather closed little circle...

                Comment


                • #9
                  There does seem to be disconnects on things at DAD which shouldn't be the case - it's a yearly event. I've had a box at DAD for well over twelve yars and for the past 3 years I've paid for a reserved parking space. I've been able to park in the space exactly 5 TIMES!. It's rather frustrating to see your name plate there and someone else's car in the space. They just tell me to park somewhere else! In fact last year the person who was in the space for 3 days running was a Committee member. Complaining is impossible - you have to track down the person responsble and that takes time and then they have to try to announce the license plate to have the person - WHO DIDN'T PAY FOR THE SPACE - move their car. We pay for the space because we drive down daily from NJ and it saves us time to have the space available - only problem is IT'S NEVER AVAILABLE!! Needless to say I'm not forking over the money for a space in 2010 - I've figured out for all the money I've spent and had no parking space - I could have rented a room at the hotel next door and parked there FOR FREE!!
                  Summit Sporthorses Ltd. Inc.
                  "Breeding Competition Partners & Lifelong Friends"

                  Comment


                  • #10
                    Being a DAD box holder has it's interesting moments like when you arrive for an afternoon and have to ask squatters to leave your box and they ask if you wouldn't mind using the next box over so they don't need to move all their picnic baskets, shopping bags and 4 guests...since after all I am just one person. Ha,ha,ha,ha,ha....like no I won't and please leave now.
                    *Every horse is a self-portrait of the rider....Autograph your work with excellence.*
                    Supporting Nokotas www.nokotahorse.org
                    Lipizzan's rock! http://rigitta.blogspot.com/

                    Comment


                    • #11
                      Or when you arrive at your box and there are no chairs! Other people have taken them to other boxes - so you have to go around and see who has more than 6 chairs and ask for the extras!! We've had people get pretty nasty about this.

                      We have also had people sitting in our box and when we arrive and say hello and sit down they don't even leave until we introduce ourselves and say "oh by the way...this is our box". They usually get up and just move to someone else's box!!
                      Summit Sporthorses Ltd. Inc.
                      "Breeding Competition Partners & Lifelong Friends"

                      Comment

                      • Original Poster

                        #12
                        Originally posted by Warmblooded707 View Post
                        Question: did any who did not have a seat ask for or obtain a refund? That would be nice to know :
                        Yes - we asked for a refund for the tickets we received for our non-existent seat immediately after the event. We were told we'd get one too... still waiting.............

                        Comment


                        • #13
                          Many moons ago, back when DVCTA ran DaD, it was pointed out that DaD is actually a million dollar business.....and that it should be treated professionally. This fact seems to escape a few people.

                          Comment


                          • #14
                            Originally posted by rosinante View Post
                            Many moons ago, back when DVCTA ran DaD, it was pointed out that DaD is actually a million dollar business.....and that it should be treated professionally. This fact seems to escape a few people.
                            And all God's Children say AMEN!
                            Not so funny that those "few people" masquerading at being in charge of the million $ business expect to be treated as professionals and are more often than not clueless as to how to reciprocate to the PAYING CUSTOMERS of their business. I am NOT referencing the volunteers who show up annually and do all a great service that otherwise could not be afforded. Thank you to them and God Bless

                            In the interest of full disclosure allow me to add that I am no fan of the folks who run the event so my opinions are biased having been formed over many years of up close and personal observation and hands-on experience. That being said, as time goes by, the Kings and Queens of Management et al just keep rolling along proving my point.

                            Comment

                            • Original Poster

                              #15
                              Got our refund today... thanks to Lori, President/CEO of Dressage at Devon. Honestly, my friends and I had more or less given up after our initial e-mail exchanges after the event. Then, out of nowhere, this thread resurfaces.

                              I just hope that the tickets are examined more closely in the future to avoid future issues like the one my friends and I went through. This was our first trip to Dressage at Devon too.

                              Comment


                              • #16
                                Missing seats..... refunds....

                                Hummmmm. Like magic, your refund appears????

                                You might note that there is a new ticket/box seats/parking chair this year..... we should give her a year to see if things improve. It should be interesting!

                                As far as the reserved parking spots, you have EVERY RIGHT to demand that the spot is available to you - even if you have to kick the committee person out. It is really not fair to you, as the purchaser of that spot. Just try parking in a reserved spot at the bank, or the courthouse, etc. You'd be towed in a New York minute!!

                                Comment


                                • #17
                                  Well Puddytat - it's not as easy as you think to insist on the space - that's the problem. You have to go to the office and spend time tracking down SOMEONE who can help. Then they have to announce the license plate # to get the person who parked there to move - then IF they show up I have to go back out and move my vehicle. I'm there to watch the show and this process takes up to an hour.

                                  This past show I gave in and just parked where they told me to because I had several youngster showing that I wanted to watch. But we put the hammer down on Saturday night only to find - a woman with handicap plates parked in our spot. She was told to park in the designated handicap parking and just didn't. They had been announcing her plate # all day and when we arrived - it took her an hour to finally show up. We were furious and Lori K did come out but it still TAKES UP SO MUCH TIME. We miss seeing the show. Unfortunately the Show people blame the men running the parking lot and THAT'S NOT FAIR. We have seen time and time again were people are told by these men where to park and the people just park wherever they want to and walk past the men and go into the show. Communication between the lot and the SOMEONE on the show staff doesn't seem to exist. Even when the spaces are blocked with cones the people who insist on breaking the rules just move the cones and bolt into the show grounds. I think if they TOWED more of the cars this crap would stop.

                                  Also the reserved parking along the wall is set up so tight that the # of parking spaces WILL NOT FIT THAT NUMBER OF CARS!! I am writing to Lori to suggest they block of an area between Lancaster Pike and the entrance for reserved parking - not along the fence - it's impossible for the men working there to control the STINKERS who break the rules time and time again. AND - I feel if a Committee member parks in a spot that someone paid for THEY SHOULD HAVE TO PAY THE PATRON FOR USING THE SPOT. We pay for these parking spots MONTHS in advance.
                                  Summit Sporthorses Ltd. Inc.
                                  "Breeding Competition Partners & Lifelong Friends"

                                  Comment


                                  • #18
                                    My uncle has been involved with a charity equine event in FL for quite a few years now. Over the years, they had very few problems with “squatters”, however, now that the “Me” generation has reached adulthood and is busily producing the “Mini-Me” generation, they are having more and more incidences at his event with people sitting in reserved seating they didn’t pay for, parking in reserved parking spaces belonging to others, and just generally being rude and inconsiderate toward others.

                                    My uncle’s solution was to contact nearby law enforcement groups and offer several day passes for each 4 hours of volunteer time from the officers. This worked out really well, as the officers would bring their families to enjoy the show while they policed the parking areas, reserved seating areas, etc. It has especially been a big hit with mounted police groups – although they did not bring their own equine partners, the officers very much enjoyed watching the “horsey doings” while “on duty” at the show.

                                    The presence of these officers restored civility to the event as not too many spoiled “Me-Me” brats are going to try to squat in someone else’s reserved seats or steal a reserved parking space when there are uniformed officers checking tickets and policing the stands and parking lots. LOL!

                                    Comment


                                    • #19
                                      Reserved spots

                                      Oh, I AM familiar with the whole rig-a-marole.....
                                      also had a friend who paid for reserved parking for years and only ONCE got the hang tag....
                                      I realize it does take a while to get the situation solved, but hey, the squeeky wheel gets the grease!
                                      Maybe if you call the ticket office a half hour before you arrive and WARN them you are coming, and to make sure your parking place is free..... LOL!!! And an on-site tow truck would be an interesting motivator!
                                      I do know there are alot of liberties taken with the parking at DaD..... and the parking lot attendants are only paid employees. Since there is really no one in charge of PARKING specifically, it ends up being a total mess.
                                      DaD is the only show using the Devon Show Grounds that takes the ENTIRE parking lot and uses it for paid boxholder parking and VIPs. There is NO General Parking in that lot on the right side of the street. So, even if there are free spots in that lot, they have to be "held" in case a paid boxholder shows up.

                                      Comment


                                      • #20
                                        Originally posted by puddytat View Post
                                        Oh, I AM familiar with the whole rig-a-marole.....
                                        also had a friend who paid for reserved parking for years and only ONCE got the hang tag....
                                        I realize it does take a while to get the situation solved, but hey, the squeeky wheel gets the grease!
                                        Maybe if you call the ticket office a half hour before you arrive and WARN them you are coming, and to make sure your parking place is free..... LOL!!! And an on-site tow truck would be an interesting motivator!
                                        I do know there are alot of liberties taken with the parking at DaD..... and the parking lot attendants are only paid employees. Since there is really no one in charge of PARKING specifically, it ends up being a total mess.
                                        DaD is the only show using the Devon Show Grounds that takes the ENTIRE parking lot and uses it for paid boxholder parking and VIPs. There is NO General Parking in that lot on the right side of the street. So, even if there are free spots in that lot, they have to be "held" in case a paid boxholder shows up.
                                        Since all of the above comments and prior posts are without a doubt accurate, and we're all in agreement that the VIP parking is unmanageable under the best of circumstances, and given the parking lot guys, bless their hearts, and the management du jour are unable to find a viable solution without calling out the local law enforcement and Skeeter the Tow Truck Guy here's a suggestion:

                                        1. Don't sell in advance what you may not be able to provide. In some worlds this would be considered dishonest on its face but let's be clear I am not implying the show or committee is acting in bad faith; I think they do have honorable intentions when selling parking passes.
                                        2. It's ridiculous to "hold" spots for people who may or may not show up; Murphy's Law applies here - the second you "give" the spot to a general parking client, POOF, along comes Mrs. Muckinfuch in her big Muckinfuch car/SUV/whatever and demands her spot - and rightfully so if it's pre-purchased.
                                        3. Eliminate all VIP, pre-purchase parking and go back to what makes perfect sense - charge a fee that works, say $10 per and perhaps consider increasing the fee for evenings and/or weekends and first come, first served. Deceptively simple and where's the downside? Granted, the parking attendants have to handle cash but that shouldn't be a huge issue to resolve. Also the committee saves some bucks on printing hanging tags, and the complimentary Pepcid AC for the poor volunteers. When the lot is full folks move on and park somewhere else - like the train station across the road and hoof it. Remember the Golden Rule - KISS - keep it simple stupid.

                                        Comment

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