• Welcome to the Chronicle Forums.
    Please complete your profile. The forums and the rest of www.chronofhorse.com has single sign-in, so your log in information for one will automatically work for the other. Disclaimer: The opinions expressed here are the views of the individual and do not necessarily reflect the views and opinions of The Chronicle of the Horse.



Forum rules and no-advertising policy

As a participant on this forum, it is your responsibility to know and follow our rules. Please read this message in its entirety.

Board Rules

1. You’re responsible for what you say.
As outlined in Section 230 of the Communications Decency Act, The Chronicle of the Horse and its affiliates, as well Jelsoft Enterprises Ltd., the developers of vBulletin, are not legally responsible for statements made in the forums.

This is a public forum viewed by a wide spectrum of people, so please be mindful of what you say and who might be reading it—details of personal disputes are likely better handled privately. While posters are legally responsible for their statements, the moderators may in their discretion remove or edit posts that violate these rules. Users have the ability to modify or delete their own messages after posting, but administrators generally will not delete posts, threads or accounts upon request.

Outright inflammatory, vulgar, harassing, malicious or otherwise inappropriate statements and criminal charges unsubstantiated by a reputable news source or legal documentation will not be tolerated and will be dealt with at the discretion of the moderators.

2. Conversations in horse-related forums should be horse-related.
The forums are a wonderful source of information and support for members of the horse community. While it’s understandably tempting to share information or search for input on other topics upon which members might have a similar level of knowledge, members must maintain the focus on horses.

3. Keep conversations productive, on topic and civil.
Discussion and disagreement are inevitable and encouraged; personal insults, diatribes and sniping comments are unproductive and unacceptable. Whether a subject is light-hearted or serious, keep posts focused on the current topic and of general interest to other participants of that thread. Utilize the private message feature or personal email where appropriate to address side topics or personal issues not related to the topic at large.

4. No advertising in the discussion forums.
Posts in the discussion forums directly or indirectly advertising horses, jobs, items or services for sale or wanted will be removed at the discretion of the moderators. Use of the private messaging feature or email addresses obtained through users’ profiles for unsolicited advertising is not permitted.

Company representatives may participate in discussions and answer questions about their products or services, or suggest their products on recent threads if they fulfill the criteria of a query. False "testimonials" provided by company affiliates posing as general consumers are not appropriate, and self-promotion of sales, ad campaigns, etc. through the discussion forums is not allowed.

Paid advertising is available on our classifieds site and through the purchase of banner ads. The tightly monitored Giveaways forum permits free listings of genuinely free horses and items available or wanted (on a limited basis). Items offered for trade are not allowed.

Advertising Policy Specifics
When in doubt of whether something you want to post constitutes advertising, please contact a moderator privately in advance for further clarification. Refer to the following points for general guidelines:

Horses – Only general discussion about the buying, leasing, selling and pricing of horses is permitted. If the post contains, or links to, the type of specific information typically found in a sales or wanted ad, and it’s related to a horse for sale, regardless of who’s selling it, it doesn’t belong in the discussion forums.

Stallions – Board members may ask for suggestions on breeding stallion recommendations. Stallion owners may reply to such queries by suggesting their own stallions, only if their horse fits the specific criteria of the original poster. Excessive promotion of a stallion by its owner or related parties is not permitted and will be addressed at the discretion of the moderators.

Services – Members may use the forums to ask for general recommendations of trainers, barns, shippers, farriers, etc., and other members may answer those requests by suggesting themselves or their company, if their services fulfill the specific criteria of the original post. Members may not solicit other members for business if it is not in response to a direct, genuine query.

Products – While members may ask for general opinions and suggestions on equipment, trailers, trucks, etc., they may not list the specific attributes for which they are in the market, as such posts serve as wanted ads.

Event Announcements – Members may post one notification of an upcoming event that may be of interest to fellow members, if the original poster does not benefit financially from the event. Such threads may not be “bumped” excessively. Premium members may post their own notices in the Event Announcements forum.

Charities/Rescues – Announcements for charitable or fundraising events can only be made for 501(c)(3) tax-exempt organizations. Special exceptions may be made, at the moderators’ discretion and direction, for board-related events or fundraising activities in extraordinary circumstances.

Occasional posts regarding horses available for adoption through IRS-registered horse rescue or placement programs are permitted in the appropriate forums, but these threads may be limited at the discretion of the moderators. Individuals may not advertise or make announcements for horses in need of rescue, placement or adoption unless the horse is available through a recognized rescue or placement agency or government-run entity or the thread fits the criteria for and is located in the Giveaways forum.

5. Do not post copyrighted photographs unless you have purchased that photo and have permission to do so.

6. Respect other members.
As members are often passionate about their beliefs and intentions can easily be misinterpreted in this type of environment, try to explore or resolve the inevitable disagreements that arise in the course of threads calmly and rationally.

If you see a post that you feel violates the rules of the board, please click the “alert” button (exclamation point inside of a triangle) in the bottom left corner of the post, which will alert ONLY the moderators to the post in question. They will then take whatever action, or no action, as deemed appropriate for the situation at their discretion. Do not air grievances regarding other posters or the moderators in the discussion forums.

Please be advised that adding another user to your “Ignore” list via your User Control Panel can be a useful tactic, which blocks posts and private messages by members whose commentary you’d rather avoid reading.

7. We have the right to reproduce statements made in the forums.
The Chronicle of the Horse may copy, quote, link to or otherwise reproduce posts, or portions of posts, in print or online for advertising or editorial purposes, if attributed to their original authors, and by posting in this forum, you hereby grant to The Chronicle of the Horse a perpetual, non-exclusive license under copyright and other rights, to do so.

8. We reserve the right to enforce and amend the rules.
The moderators may delete, edit, move or close any post or thread at any time, or refrain from doing any of the foregoing, in their discretion, and may suspend or revoke a user’s membership privileges at any time to maintain adherence to the rules and the general spirit of the forum. These rules may be amended at any time to address the current needs of the board.

Please see our full Terms of Service and Privacy Policy for more information.

Thanks for being a part of the COTH forums!

(Revised 1/26/16)
See more
See less

UPDATE--Panache Equestrian/Ordering from UK

  • Filter
  • Time
  • Show
Clear All
new posts

  • UPDATE--Panache Equestrian/Ordering from UK

    How long before I should expect an item to arrive when shipping from the UK to Michigan?

    I ordered a Pikeur dressage jacket from Panache Equestrian. They charged my credit card on April 11th, but I still haven't received the coat. I emailed them on April 30th, very nicely, saying I understood shipping would take longer due to shipping to the states, but I would just like to know about when I could expect it. I got no response. I emailed them today, and said that if I didn't get a response to my email in a timely fashion, I'd have to dispute the charge on my cc.

    It's been 23 days. I do see on the website that custom orders can take up to 28 days, but this is off-the-rack, so to speak. Nothing custom about it.

    Should I be concerned? Or patient? I wasn't too worried until they didn't respond to my email.
    Last edited by Snugglerug; May. 25, 2012, 08:10 AM. Reason: update

  • #2
    I considered ordering a jacket from Panache, but I could not get them to return an email answering any of my questions, so I chose not to order from them. I have ordered at least 2 other times from other UK tack shops and both times received my items within a week. Good luck!


    • Original Poster

      Oh boy. Thanks HCF. I may end up being very glad I used AmEx. At least I know they've got my back.


      • #4
        Were you issued a tracking number? Have you tried calling them? Just because you sent an email doesn't mean they are getting received.


        • Original Poster

          I was not issued a tracking number or even told how they were being shipped. I just got an email confirming the order. Calling is difficult due to the time difference and my working hours, but I will try to call over the weekend.

          And if they are not receiving email sent to the address on their website, that is their fault. Since I'm not the only one not getting a response, either their website is wrong, or they just aren't responding. Either way, unprofessional. In this day and age, any company with a web presence should be paying attention to electronic communication from customers.


          • #6
            I'm not surprised to read this. I know people in the UK who have had the same problems.

            I think that what tends to happen is that they only carry a limited amount of stock (though the website would suggest otherwise) and then they have to try to get the stock from Pikeur or Cavallo which takes time. They don't tell the customer in case they cancel the order and go elsewhere where they wouldn't have to wait.

            IME you'd be better of going to Dressage Deluxe or Classic Dressage if buying from the UK.

            Amira Equi also tend to have good reviews from those in the US that have used them.


            • #7
              Very bad experience with Panache Equestrian

              If they find it difficult to honour an order, they should update the customer.

              How difficult is it to email in this day and age?
              Last edited by mavis; May. 21, 2012, 05:30 AM.


              • Original Poster

                Mavis, go get 'em. I have not received the jacket or any communication from the company. I disputed the charge with AmEx, and they immediately removed it pending investigation. I will post the outcome. I'm also thinking of complaining to Pikuer about their dealer.


                • #9
                  Originally posted by Snugglerug View Post
                  Mavis, go get 'em. I have not received the jacket or any communication from the company. I disputed the charge with AmEx, and they immediately removed it pending investigation. I will post the outcome. I'm also thinking of complaining to Pikuer about their dealer.
                  Why did you order from the UK? Are there no US dealers at all??
                  "Choose to chance the rapids, and dare to dance the tides" - Garth Brooks
                  "With your permission, dear, I'll take my fences one at a time" - Maggie Smith, Downton Abbey


                  • Original Poster

                    There are many US dealers. This particular jacket runs $365 in US, but including shipping runs $195 in US dollars if ordered from UK. Same thing with certain brands of breeches. And other things, I would assume. I think I just picked the wrong dealer.


                    • #11
                      I spoke to another UK e-tailer who found it very puzzling as they don't have this issue with Cavallo.
                      Last edited by mavis; May. 21, 2012, 05:31 AM.


                      • #12
                        Originally posted by Snugglerug View Post
                        There are many US dealers. This particular jacket runs $365 in US, but including shipping runs $195 in US dollars if ordered from UK. Same thing with certain brands of breeches. And other things, I would assume. I think I just picked the wrong dealer.
                        Ahh, I see..I was all "I'm sure I've heard of them in the US!" I'm a bit out of the showing loop, and sometimes get confused as I've spent most of the past 5 years in The UK/Europe.

                        Good luck, I hope you get your money back! Here are some places you could try (sometimes google searching in the uk/europe gives more options for uk stores than doing so from the us. Ask me how I know, lol, this is the.story.of.my.life!).

                        http://www.amirashop.co.uk/acatalog/...w_Jackets.html not heard of them but they seem to do a lot of high end names...



                        Can put the word out on fb if you'd like - I'm still in touch with UK horsey friends from uni days!
                        "Choose to chance the rapids, and dare to dance the tides" - Garth Brooks
                        "With your permission, dear, I'll take my fences one at a time" - Maggie Smith, Downton Abbey


                        • Original Poster

                          Thank you for the links! I've heard many good things about amira. I'll check those sites out; looks like I'm going to have to reorder!


                          • #14
                            I have ordered from Amira, Classic Dressage and Deluxe Dressage multiple times with no issues. I have also ordered from Pananche, and if the item is in stock, it's no problem and gets shipped right away. When they have to order from a vendor it can take up to months. The same thing with Amira, but I have had no issues with communication with Amira. The special orders from Amira have taken a fees months to get, but they have always been correct. The special order from Panache was wrong size, wrong color and took months to get. No help returning it either, so won't order from them again.
                            That being said, I usually now order from Deluxe and Classic- they seem to carry a larger inventory and have had excellent communication and quick turn around even on special order items.


                            • #15
                              I bought from Amira and was surprised by how quickly I got my order.

                              I ordered from Panache and got velvet on a collar that I did not order. Didn't bother to return it. Lesson learned.
                              The rider casts his heart over the fence,
                              the horse jumps in pursuit of it.

                              –Hans-Heinrich Isenbart


                              • #16
                                Dispute with Amex if it's still not arrived by day 35 and then go order from amira. They were great to deal with.
                                chaque pas est fait ensemble


                                • #17
                                  I have just placed my orders with another e-tailer. They told me they have not had similar issues with Cavallo. There's absolutely no excuse for not sending an email to update a client when you owe them an order (even if you keep saying its not your fault but the manufacturer). At the end of the day, its the retailer who is accountable to the customer. The new etailer i am using made me feel so much more confident about receiving my goods. I am looking forward to receiving my breeches. They told me 6-8 weeks wait is normal; that's fine with me. After all, I had waited for nine months before and have just given up! Hawhawhawhaw


                                  • Original Poster

                                    Happy update: thanks to the investigation by AmEx, Panache has removed the charge from my cc. Happily re-ordering from one of the more reputable companies recommended here.

                                    I would advise against doing business with Panache Equestrian. They completely ignored me until AmEx got involved. AmEx I do recommend!


                                    • #19
                                      Once I notified my credit card company I received an immediate response from the owner. Everything was settled expeditiously. The second pair of breeches were mailed and the third credited. The owner sent a nice personalized email apologizing. I do not know why she never seemed to receive any of my emails prior but certainly once it was brought to her attention she responded quickly.

                                      I first ordered Pikeur breeches through Panache Equestrian's eBay site (Hattie Highhorse). It was great. Received the item quickly, good communication. In the order I received a 10 pound off certificate for Panache Equestrian so I ordered three more pairs of breeches in August since they were cheaper. I was charged for all three and to date have received one pair. I have never received any response to my emails inquiring as to status. No one ever answers the phone. I hope the other breeches will show up but who knows. If not a $250 lesson. I do intend to contact Chase Visa card and see if they have any luck in getting my money refunded.
                                      Last edited by virginia rider; Oct. 31, 2012, 09:51 PM. Reason: update on interaction with seller


                                      • #20
                                        I ordered from Amira, who charged my card and then told me the goods would take 6 weeks for them to order. Had to get a refund.
                                        ... _. ._ .._. .._