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Buyer Beware - Hennig dealer!

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  • Buyer Beware - Hennig dealer!

    Buyer Beware!! A very popular Saddle shop/fitter/dealer in FL sold our $6500 custom brand new HENNIG saddle on consignment and then filed bankruptcy and never paid us for the saddle. They are operating their business under a new name now.

  • #2
    file a complaint with the Florida Attorney General and provide the new biz name................
    Ask and allow, do not demand and force.


    • #3
      That's horrible! I was wondering about the name change.


      • #4
        I am sorry for your troubles, they have always been difficult to deal with in my experience.


        • #5
          Is this the company that spells their new name "Dreesage" on the "contact us" page? If so, I had to file a complaint with my credit card company about them two years ago. They measured for an item that was supposed to be custom made; it turned out to be off the rack (but custom-priced), didn't fit, and they didn't want to refund or make it right at all. I got my money back, I'm sorry you didn't.


          • #6
            Is this the same company that was selling supposedly "Hennig" saddles (around Welly world) which in fact were look alikes and not real Hennig's?
            Now in Kentucky


            • #7
              Can we have some names so we know who to stay away from??
              Producing horses with gentle minds & brilliant movement!


              • #8
                Did you file a police report for your stolen saddle?


                • #9

                  This used to be Euro American Saddlery and was based in NJ. When they were in the northeast and had a booth at Dressage at Devon they were excellent to deal with. At that time Charlie and Romy Tota owned it. They have since divorced and I believe Charlie remarried and relocated to Florida. I don't know who the current owner of the store is, but the eurodressage website lists "Dreesage Connection" under contacts.


                  • #10
                    I have never understood why Hennig has hung in for so long with this place as their sole USA Representative.... there has been controversy surrounding them for years!...


                    • #11
                      Not an official rep, but has Hennig saddles and I have had good luck and very pleasant and professional dealings with:

                      She takes consignment saddles also
                      OTTBs rule, but spots are good too!


                      • #12
                        Thanks for the heads up . . . I hope you get this resolved and your money back.
                        "You gave your life to become the person you are right now. Was it worth it?" Richard Bach


                        • #13
                          Yep, I sent a Hennig there for re-flocking (complete flocking change). Came back worse fitting than when I sent it. In a way, I understood that...or at least forgave it because it would be hard to fit a saddle on a horse that isn't in front of you. I was furious when I took the saddle to a local master saddle fitter and was told that the flocking had NOT been replaced at all. I ended up having to pay the local fitter for another flocking replacement (at least she showed me, right there, the OLD and USED up flocking she was pulling out of the saddle). They were too difficult and eventually I just gave up any idea of a refund ----because it was taking more of my time than it was really worth and the ugliness and lies were sending my blood pressure into the stratosphere.


                          • #14
                            Wow. I bought a new Hennig Sofa from them (had to send the first one back to get a better fit and had no problem getting the correct one) and they did a good job fitting my horse from a distance, although the fit did have to be tweaked locally. A few years later, when my horse developed, they did a great job widening the tree and reangling the panels and such, although it took way longer than they had told me it would.

                            I have to say I've had problems dealing with all the high end saddle dealers and found this Hennig dealer to be the easiest to deal with of all, that is if you speak to him directly and not his wife or anyone who works for him.

                            As for the bankruptcy issues...so sorry about that.


                            • Original Poster

                              We ordered the saddle from them, paid for it in full, and when it came in it didn't fit the rider or the horse at all. Couldn't be fixed and they wouldn't do anything about it. Mind you this is a $6500 saddle. So they offered to sell it for us for a 25% commission fee. We left the saddle with them to sell. They sold the saddle, never told us, and filed bankruptcy and now they don't have to give us the money for the saddle. They opened up the same business under a new name. The lawyer said we aren't the only ones this happened to. I'm just letting people know so they don't make the same mistake we did. We lost a lot of hard earned HONEST money.


                              • #16

                                Why haven't you post this BEFORE...like 5-6 months ago...
                                Should I call directly Hennig in Germany and ask what is going on with my order?


                                • #17
                                  Originally posted by bigredmare View Post
                                  We ordered the saddle from them, paid for it in full, and when it came in it didn't fit the rider or the horse at all. Couldn't be fixed and they wouldn't do anything about it. Mind you this is a $6500 saddle. So they offered to sell it for us for a 25% commission fee. We left the saddle with them to sell. They sold the saddle, never told us, and filed bankruptcy and now they don't have to give us the money for the saddle. They opened up the same business under a new name. The lawyer said we aren't the only ones this happened to. I'm just letting people know so they don't make the same mistake we did. We lost a lot of hard earned HONEST money.
                                  WOW! That is horrible! I hope you can get to the bottom of this and get your money back.


                                  • #18
                                    hennig was nice to correspond with on e-mail, but my own tale of woe, with $>5----sDDLE was an experience that I will never never never never repeat


                                    • #19
                                      ps-Hennig in Europe did nothing to help me with the problem here in the US- despite their relationship with the above mentioned dealer


                                      • #20
                                        marking this saddle maker off of my list of saddles to try.

                                        Thank you for sharing your stories...this was a saddle company that I was very interested in......no more.