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WWYD?

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  • WWYD?

    I won my USDF all-breed division. In early November, I notfied my breed organization with my new address. They sent out the prizes mid December. When I didn't receive my award, I notified them and they sent it to the old address. They admit that they received my change of address early in November.

    I'm sad as I love my horse and this is the first time I have won this USDF award.

  • #2
    so are they saying " sent it to the wrong address too bad for you?"

    or did they say they sent it to the wrong address and they will make a new award and send is as soon as they can?

    sounds like you just need to contact them again and get clear what is going on.
    _\\]
    -- * > hoopoe
    Procrastinate NOW
    Introverted Since 1957

    Comment


    • #3
      Is USDF unwilling to issue a new one? That seems odd. Is there a way to check with the new resident at your previous address? Maybe it was held for you or maybe it was returned to sender and USDF has it back in house and doesn't even realize it.
      Do not toy with the dragon, for you are crunchy and good with ketchup!

      Comment

      • Original Poster

        #4
        Hoopoe: Exactly, they are saying we sent it to the wrong address (admitting that they RECEIVED my address change in early November and mailed the awards in mid December) too bad for you. I have been in contact. now that they have realised their error, they have not returned my emails.

        thatsnotme - the USDF sent me my medal. its my breed's society that is unwilling to help. They sent saddle pads with the breed's logo to all the division winners and I was really looking forward to having it to use in an upcoming clinic

        Comment


        • #5
          That is just not fair. You worked hard for that award and I would not give up that easily. Keep calling and emailing them and let them know you are not going to let up until someone does something. It was there mistake and they admitted it, so just keep after them. Be polite and professional and I bet you will finally find an empathizing ear over there.

          Comment


          • #6
            I would recontact them via registered or certified snail mail. Hopefully, they will make good on the lost award.

            If they do not, I'd out the breed society on this board and elsewhere. They will not appreciate the bad press and should think twice about stiffing a member. What kind of penny-ante outfit is it, anyway?

            Sorry, I'm cranky tonight!

            Comment


            • #7
              That is really crappy. I would definitely out them!

              Comment

              • Original Poster

                #8
                Thanks-guys!!! I agree that its not fair and its seems down right [crappy] to have to fight to receive my saddle pad when I have been paying yearly dues, that far exceed the price of any saddle pad, JUST to be able to be considered for the all-breed awards. I am sending my 2 contacts links to this thread.....
                Last edited by Moderator 1; Mar. 9, 2011, 09:03 AM. Reason: language

                Comment


                • #9
                  Doesn't mail get forwarded to the new address for one year or at least 6 months?

                  Comment


                  • #10
                    Originally posted by ToN Farm View Post
                    Doesn't mail get forwarded to the new address for one year or at least 6 months?
                    Mail's only forwarded if you set up forwarding for it. And it only applies to things sent via the USPS, so if this was a package sent via UPS or FedEx, forwarding wouldn't help you.

                    Comment


                    • #11
                      Since you have the old address, why not write the occupants of that address, explain the situation and see if they even accepted the package. If they aren't riders, what are they going to do with the award/saddle pad?

                      Comment

                      • Original Poster

                        #12
                        I did complete a change of address form and my mail has been - and still is being forwarded to me.

                        Comment


                        • #13
                          dudleyc, I think your next step is to find out exactly how they shipped the award--USPS, UPS, Fed Ex, or whatever. It was evidently a package which means there should be a tracking number which means it should be traceable.

                          Several years ago, I sent a Christmas gift to my stepdaughter at her old address. I didn't realize my mistake until 4 months later, and we were actually able to retrieve the package even after all that time. I hope you will be as fortunate.

                          Comment


                          • #14
                            If it was sent FedEx I can tell you it was most likely returned to shipper if undeliverable. (or UPS) However if it was released at a residential location then the person who lives at your old address may have decided to just "keep it." Can you get in touch with the person who resides at your former address? Regardless seems pretty unreasonable for the breed assoc. not to make this right since they admit they sent the award to the wrong address.

                            Comment

                            • Original Poster

                              #15
                              It was apparently sent postal. Which would mean that the postal service would have forwarded it and they did not.

                              My old address is an expensive rental house. So lets assue that for some reason it was not forwarded. The new tenants should have just marked wrong address and left it at the mailbox. Even if they opened it, thinking it was something cool, they could have taped it shut and put it back. It is extremely unlikely that they are horse people as this is an urban community. If the new tenants could not be bothered in December, I don't have any faith in contacting them 2 months after delivery.
                              Last edited by dudleyc; Feb. 21, 2011, 09:10 AM. Reason: spelling

                              Comment


                              • #16
                                But contact them anyway. They can at least tell you what they did with it. I would knock on their door, in the evning and talk to them face to face so you can see, pleasantly, how they respond.

                                I would track the letter.

                                I would, if the people at the hourse say they returned it, call the post office and ask them what happens to such mail.

                                It is entirely possible that the post office did not deliver it. The mailman may have realized you didn't live there, and not delivered it. They can usually tell you what they did with it. If you can find the post man who makes deliveries to that house, ask him. They will certainly talk about their deliveries and what happens to unforwarded mail.

                                Get someone at the association to absolutely check on just how it was mailed. I can't imagine a package which cannot be tracked. But maybe I am wrong.

                                Ask someone at the association what they do with returned mail and packages. find someone there who is willing to walk around the offices and look.
                                Airborne? Oh. Yes, he can take a joke. Once. After that, the joke's on you.

                                Comment


                                • #17
                                  I would also consider changing declared registries (if possible), such a sad sign of poor customer service... As you said, you pay annual dues (which many registries require just to be part of All Breeds), and you finally win, and they blow you off this way? Wow...

                                  Comment

                                  • Original Poster

                                    #18
                                    I have no interest in trying to pursue contact with the new tenants. IF they received the package, then they did not return it. Trying to follow up 2+ months after the fact doesn't seem worthwhile. And I no longer live anywhere nearby.

                                    I really don't see the big deal with the registry sending another darn saddle pad. Its not a high ticket item after all.

                                    Changing breed societies is a possibility as there are 2 societies within my breed. The one I am in is considered the more prestiges of the 2.

                                    Comment


                                    • #19
                                      Their "prestige" is only as good as their service! Their error -- it's theirs to correct.

                                      Comment


                                      • #20
                                        Originally posted by dudleyc View Post
                                        Changing breed societies is a possibility as there are 2 societies within my breed. The one I am in is considered the more prestiges of the 2.
                                        And in the long run, this would be a silly loss to the registry! As you point out, your annual dues are more then the cost of a saddle pad! PLUS - they lose a nice horse - if you won All Breeds, your horse is an ambassador to the breed So, this is the power we (owners) have. And there is almost always an option to change - if nothing else, there is PHR, AWS, and various other "multiple breeds accepted" registries...

                                        Comment

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