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Farm gates and Fedex?

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  • Farm gates and Fedex?

    This may be pushing the farm relatedness limit, but I am trying really hard to get a package from fedex.

    Each day they turn up, find nobody at the gate to give them a signature, so hang a tag on the gate saying "Customer not Available or Business Closed" and go away.

    Each day I ring the call center and say "Please deliver it to the house" and get asked some random questions
    "Is there a code for the gate?" Unless mean push not pull, then no.
    "Is the gate locked?" No
    "Are there loose dogs?" No

    Yesterday I got "Our drivers don't generally open gates, as there might be a good reason it is shut". There might also be a good reason somebody is sending me a package.

    Is this a common problem? Other horse farms have gates, right?

    Do I need to put a complex series of pictograms next to it illustrating the correct procedure for pushing a gate for a novice who has never seen a gate before?

  • #2
    Do you get packages regularly? Why not just leave the gates open the day you know fedex is going to be there? I can see the worry of them not knowing what's behind the gates, i.e. loose farm dogs, horses, etc. I wouldn't open up a gate to someone's backyard and leave it open to go up to their house, kwim?

    Comment


    • #3
      Put a note on the gate, telling FedEX to open the gate and go to the house.
      Janet

      chief feeder and mucker for Music, Spy, Belle and Tiara. Someone else is now feeding and mucking for Chief and Brain (both foxhunting now).

      Comment


      • #4
        My FedEx man leaves packages just outside the gate or sometimes dropped just over the gate, usually in a plastic bag. Although there was the day last week when one was stuck IN the gate.
        'Computers are useless. They can only give you answers.'
        - Pablo Picasso

        Comment


        • #5
          Same Problem

          HA...I have the same problem, only they throw the package over the gate and drive off regardless of value of items inside.
          My big dogs are usually in the house and if I am not home 100% they are locked up.
          Plus the gate has a sign thats "Please Close Gate" so that means you sure as heck swing it open, its even on a wheel
          UPS does open drive thru deliver and shut on way out. Post Office hates to drive up but will if I call and yell often enough.
          I hate finding soggy packages throw under a tree by the gate w/ $100.00's horse product or vaccines!! FEDEX is the Worst..................

          Comment


          • #6
            Yes, put a note on the gate, request that they open the gate and leave the package at whatever specified location, AND SIGN THE NOTE. The signed note counts for your signature for the package. Good luck, I've had some real package run-arounds myself. It is really frustrating...

            Comment


            • #7
              If the obvious purpose of the gate is To Keep People Out, you can't very well argue that it's not supposed to work when you don't want it to...

              Here in The Land Of Spring Mud, it is routine for driveways to be blocked off whewn it's horribly muddy... Even the smallest little obstacle laid across the end of the driveway indicates "driveway impassible". My UPS guy leaves my stuff either in the decrepit old wheelbarrow that serves as my muddy driveway indicator, or sticks it in whatever vehicle is parked out there.

              USPS mail carrier does the same. Don't get much by Fedex...

              On stuff I order, I try to order before or after mud season.

              But what I was trying to get around to saying is that there used to be "drive-through electric gates" for electric fences thatconsisted of fiberglass (I'm assuming) rods mounted on springs at each side of the driveway, with some sparkly streamers hanging down from them (I asume for visiblity). Vehicles could drive through, and the gate would self-shut behind them. Might be something to consider...

              Comment

              • Original Poster

                #8
                Originally posted by greysandbays View Post
                If the obvious purpose of the gate is To Keep People Out, you can't very well argue that it's not supposed to work when you don't want it to...
                Really? I guess that is what I am asking. Is it a genuine missunderstanding, ie I think a closed but unlocked gate means "Creatures with opposable thumbs can pass freely but excaped livestock should stay on the side they were put on" but the driver thinks a closed gate means "Gathering of angry horse worshiping cultists inside holding a ritual keep out or you will be shot and fed to shetlands". Or is it just laziness; a gate means it takes an extra 2 minutes to make a delivery so they don't like them.

                To me a gate is there to be driven through. If I did not want people to drive through it I would have built a fence instead of a gate.

                Comment


                • #9
                  These drivers have very strict schedules, and getting out of the vehicle four times to open/close gates is going to delay them. Leaving it open while they're down the drive would expose them to liability if whatever was inside got out.

                  If you can't leave the gate open, can you leave a signature release and a container up by the gate for them to put the package in?

                  Having them hold the package and going to pick it up yourself might also be an option.
                  --
                  Wendy
                  ... and Patrick

                  Comment


                  • #10
                    I haver a gate for insurance and to keep potenial loose horses IN.
                    If I didn't want someone to open it the gate would save, Private Drive NO ENTRY...

                    Be serious people FEDEX runs on a schedule and getting out to open the gate takes TIME.

                    UPS guy told me same thing but since I raised so much hell w/ UPS they drive in and out.
                    FEDEX is just ignoring.
                    I usually request NON FEDEX delivery carrier

                    Comment


                    • #11
                      At my house:
                      UPS always comes through the gate
                      FedEx sometimes comes through the gate (seems to depend on the driver)
                      USPS never comes through the gate.

                      My gate has a keypad with the code visible on the pad. It auto shuts behind them and has a metal sensor to let them back out. We installed the gate opener to make it easier to get deliveries. In retrospect, we shouldn't have bothered.

                      The postal service, when I asked them, said that if they see a closed gate they always assume loose animals behind it. They don't want to have to chase animals they've accidentally let loose, so they never open gates. I guess I can't be mad at them for that.

                      Out here in the land of ranch gates many people have a "package box" near the gate for such deliveries to go in and be safe from rain and snow. Sometimes it's as simple as a rubbermaid box type thing tied to a tree (so it won't blow away.)
                      Pam's Pony Place

                      Pam's Pony Ponderings

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                      • #12
                        Originally posted by tangledweb View Post
                        Really? I guess that is what I am asking. Is it a genuine missunderstanding, ie I think a closed but unlocked gate means "Creatures with opposable thumbs can pass freely but excaped livestock should stay on the side they were put on" but the driver thinks a closed gate means "Gathering of angry horse worshiping cultists inside holding a ritual keep out or you will be shot and fed to shetlands". Or is it just laziness; a gate means it takes an extra 2 minutes to make a delivery so they don't like them.

                        To me a gate is there to be driven through. If I did not want people to drive through it I would have built a fence instead of a gate.
                        I expect there's some regional variation on the meaning of gates, but around here a gate of any sort (no matter how flimsy) across a driveway is as good as a "No Trespassing" sign. A serious gate says "Keep Out, No Exceptions".

                        I once had a twine string tied across the driveway a couple hundred feet away from the house to keep an old horse from wandering too far out, and the UPS driver stopped and left the package there, and BACKED the rest of the 600' out the driveway to the road.

                        Comment


                        • #13
                          UPS parks at gate and walks to the house. With dog biscuits.
                          USPS leaves card in mailbox and I have to go to the post office to pick up.
                          Fed Ex: the driver playes such loud music and usually takes long enough to fumble around that I am wondering what the heck is some teenager with his loud music doing at the driveway... investigate and see FedEx and help him unload. Truck is dented too. Unique system, but works out OK. Now when I hear loud music I figure it's Fed Ex and go to the gate. Thank goodness SmartPak uses UPS.
                          The Farm: http://1738farmllc.blogspot.com/

                          Comment


                          • #14
                            Originally posted by Desert Topaz View Post

                            Out here in the land of ranch gates many people have a "package box" near the gate for such deliveries to go in and be safe from rain and snow. Sometimes it's as simple as a rubbermaid box type thing tied to a tree (so it won't blow away.)

                            We use a Rubbermaid trash can.
                            Or leave the gate open when expecting a package.

                            Stopping, getting out, opening gate, getting back in, driving through, closing gate, getting back in, delivering package, stopping to open gate again, driving through, stopping to close gate again...... probably goes above and beyong the job description for most delivery services.
                            april
                            Equine Retirement at
                            www.StonyRidgeFarm.webs.com

                            Comment


                            • #15
                              We have a security gate as "backup" if horses get out of pasture. UPS and FedEx do not have the code but will ring intercom if gate is closed. If we are there we open the gate if we are not there and we dont have to sign they will always put it in a bag and either hang it on the fence or put it over the fence if it is to big. If it is something I have to sign for they leave a note for me to come pick it up at there facility. I dont mind going to pick it up. It is not their fault we have a security fence and no one was there to sign. They are just doing their job. That being said we rarely get anything that needs to be signed.

                              We also live out in the country and many places with such gates usually have some sort of container that is either bolted down to the ground or bolted to the fence. A vet who lives near us has a lock on his container outside his fence. The UPS and FedEx guys have a key. The box is bolted to the ground or fence in some fashion. You can imagine the kind of stuff a vet receives so the box has to stay locked.

                              When we first moved to our farm I was nervous about packages being stolen if they were left outside or on the gate. Our home came with a security camera at the gate. Never had any problems. Our cameras work but if you are nervous about packages left at the gate being stolen they do make cameras that are "fake". This may be a good deterrent.

                              Comment


                              • #16
                                I have a big trash can just inside the gate. If UPS or Fedex leave a note, I sign it and tell them to leave it in the can.

                                Post office is the only one that won't get out of their car for anything. I usually have to figure out a way to go to the friggin' post office to get it if it's a "sign for" - sometimes they'll leave it, other types of deliveries they say they have to have an in-person signing.

                                Comment


                                • #17
                                  A closed gate, to me, means do not enter. I put up signs saying something along the lines of, "Dear Fed-Ex Man (or woman): Please put packages in X location. Thank you! (signed, me)"

                                  Comment


                                  • #18
                                    I found this thread very entertaining! LOL

                                    FedEx will bring our packages all the way down our one-lane mile and a half dirt road along the river with a drop off of over 500 feet, IF it is not snowing and/or the road is perfectly dry. In that case, they leave my horsie stuff at the millionaire's barn next door, where it is locked in the office and no staff available to let me pick it up. (Yeah, that is where I finally found my Stubben! )
                                    UPS leaves our packages at my aunt's house, on the main road, and lets her sign for them... Since I don't usually order anything risque, that works fine and my packages are safe and dry until I can pick them up.
                                    USPS is great, will hold my packages at the post office, and call me to let me know they are there!
                                    Any other delivery company can't find us anyway...

                                    OP, is there any way you can convince them to blow the horn several times to alert you that you have a delivery and you could get to the gate to sign for your package?

                                    Comment


                                    • #19
                                      Agreed. If the house is close enough, a "please honk!" sign would do the trick. In retrospect, I wish I had thought of it when I had a farmette with a gated driveway to the house.

                                      It was always hit or miss with the companies and drivers, I was always happy if they would wrap in plastic and drop over the gate (which FedEx) did. USPS was the most frustrating. Either crammed in the box, which was fine, or they'd take it back to the PO and refuse to try again. Seriously!!! I bought a very expensive (to me) horse and when his papers shipped, they tried once to deliver and then took them back to the PO and put them in the "Return to Sender" pile. WTF? Thankfully the old owner called me and said she had gotten a call that her return receipt, tracked, etc etc package was being returned.
                                      COTH's official mini-donk enabler

                                      "I am all for reaching out, but in some situations it needs to be done with a rolled up news paper." Alagirl

                                      Comment


                                      • #20
                                        I live about a half a mile down a private dirt road. USPS doesn't even come down here, our mailboxes are at the hard road. FedEx/UPS do come down here though. I have a locked gate and perimeter fence due to my 10 dogs, plus I work shift work so unless it's my day off I am almost never here when FedEx comes.

                                        What i did was i ordered an extra large mailbox from Horse and Hound (it has a picture and our farm name, address on it) and put it at the front gate. On the post we put letters with UPS/FedEx on it. They leave the stuff in the box or if it's really big next to the box and leave the tag on the gate that it was left. Eventually I did see the UPS/FedEx guy and told them it's fine to leave stuff there and it's never been a problem.

                                        Usually the mailbox thing is a problem because you aren't supposed to leave stuff in them other than US Mail, but since it's a private road and they don't come down here it really isn't a problem.

                                        You could make a box, put a lock on it, leave the lock open,, and tell the Fed Ex guy he can put stuff in it and lock it when he's done. That might work.
                                        "Perhaps the final test of anybody's love of dogs is their willingness to permit them to make a camping ground of the bed" -Henry T. Merwin

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